May 12, 2017
Updated by coolnquirky 5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@gmail.com
Forwarded message From:
SBI PH 1 CHD <sbi.[protected]@sbi.co.in>
Date: Tue, May 2, 2017 at 10:50 AM
Subject: Re: Fwd: Refund Completed OD[protected]
[Incident: IN[protected]]
To: Anurag Ralhan <[protected]@gmail.com>
Cc: [protected]@flipkart.com
Dear Sir,
With reference to the trailing mail, we advise that the Branch do not appear to have received the refunded amount as the
account was already closed and the amount has probably been received back by the vendor. You may, therefore, check with
vendor for refund of the amount.
Best regards,
Assistant General Manager,
State Bank of India,
SME IE Phase‐I Chandigarh
===================================================================
From: Anurag Ralhan
Sent: Monday, May 01, 2017 12:05 PM
To: AGM AK Chawla Sbi 1508
Subject: Fwd: Refund Completed OD[protected]
[Incident: IN[protected]]
====================================================================
‐‐‐‐‐‐‐‐‐‐ Forwarded message ‐‐‐‐‐‐‐‐‐‐
From: "Customer Support" <[protected]@flipkart.com>
Date: Apr 22, 2017 13:26
Subject: Refund Completed ‐ OD[protected] [Incident: IN[protected]]
To: "Anurag Ralhan" <[protected]@gmail.com>
Cc:
Hi Anurag,
Thank you for your time on the call.
We're writing to you about your refund of your United Colors of Benetton Casual Men
Sweater order with Order ID: OD[protected].
We’d like to confirm that the seller had refunded Rs.1, 345/and
Rs.1, 345/to
your SBI
Net Banking account on 10 Apr 17 under the reference number : IGABBHFNC3. This
amount should have been credited by now.
Here are your refund details:
Refund date and time: 10 Apr 17 01:55:01 PM and 10 Apr 17 01:55:02 PM
Bank transaction ID:[protected]
Payment mode: SBI Net Banking Account
You may contact your bank’s customer care using the number mentioned on the back
of your card in case you need further assistance. If they are unable to help, you may
raise a dispute with the bank's grievance cell by following these simple steps:
1. Click on https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’ in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’ in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’ in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you
5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@
gmail.com Gmail
https://mail.google.com/mail/u/0/#inbox/15b94a93da22d79c 2/3
These steps are subject to change at the bank's discretion. You may reach out to their
customer service for any clarifications.
Hope this helps.
Regards,
Govind K
Flipkart Customer Support
==========================================================
Your Query ( 2017/04/21, Time-21:11:17 )
Dear Sir,
I have purchased total of 9 UCB sweaters for Rs 12003/on
Sat 1st April,
2017 under Order ID OD[protected].
Out of which I have returned 6
sweaters due to size and quality issues. But I have received refund only
for 4 sweaters, details of which are mentioned below with product ID,
receipt number and transaction date in an attached excel sheet.
Unfortunately, due to my relocation I have to close this account on 12th
April, 2017. On checking my bank statement, I get to know that two refunds
are still pending in closed SBI account 3372XXX4883.
I have also attached
the soft copy of bank account statement for verification purpose.
Your executive has told me that they have made these payments on 10th
April, 2017 as per their records. I have also inquired with SBI but to no
use. I need you to look into this matter and issue me a receipt numbers of
all six refunds of online refund payment made by you which I can show to
bank officials for further inquiries. I need you to resolve this issue asap.
I look forward to hear from you soon.
Thanks & Regards,
Anurag Ralhan
[protected] <(781)%[protected]>
=============================================================
Flipkart Customer Support ( 2017/04/20, Time-13:08:00 )
Hi Anurag,
As mentioned in our previous email, we confirm that the seller ‘United Colors of
Benetton Solid Vneck
Casual Men Light Blue Sweater ’ has refunded &#[[#]]#8377;
1345/and
&#[[#]]#8377; 1345/to
your SBI Net Banking account on 10 Apr 17, for your
order OD[protected].
Details of the successful refund are mentioned below:
Refund date and time: 10 Apr 17 01:55:01 PM
Bank transaction ID:[protected]
Authorization code: 0300
Payment mode: SBI Net Banking
Reference number: 74332747046704503430053
Please contact your bank's customer care with these details for further assistance. To
escalate any concerns with your bank about the refund, you can contact the bank's
grievance department by clicking here: https://cms.onlinesbi.com/CMS/ and fill in your
details and fill in your details. As an alternative, you can also visit your bank to submit
the 'Chargeback form' to get an update on your refund.
Note: The bank’s customer support number can be found on the back of your card.
We always strive to provide excellent service and hope that we were able to help you
with your issue today. Please spare a few minutes to respond to the feedback survey
which will be sent to you in some time and let us know how we did.
5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@
gmail.com Gmail
https://mail.google.com/mail/u/0/#inbox/15b94a93da22d79c 3/3
Hope this helps.
Regards,
Suresh Babu
Flipkart Customer Support
=============================================================
Flipkart Customer Support ( 2017/04/17, Time-17:15:08 )
Hi,
Order ID: OD[protected]
Product: United Colors of Benetton Casual Men Sweater / United Colors of Benetton
Solid Vneck
Casual Men Light Blue Sweater
I am sorry for the trouble you had to go through.
As per your notification, I have personally notified this issue to our concern team in
order to get a resolution on priority.
I assure you that the concern team will get back to you with an update on April 20,
2017.
I completely agree that this hasn't been your best shopping experience. However, I will
ensure such issues do not recur in your future orders.
Your kind understanding in this regard is greatly appreciated.
Hope this helps.
Regards,
Pardeep Kumar
Flipkart Customer Support
==========================================================
Your Query ( 2017/04/17, Time-16:29:05 )
Dear Sir,
I have not received refund for these two return ID's which are mentioned below under
Order ID OD[protected]
1Return
ID:[protected]
2Return
ID:[protected]
Unfortunately, due to my relocation I have to close this account on 12th April, 2017. On
checking my bank statement, I get to know that two refunds are still pending in closed
SBI account 3372XXX4883.
Your executive has told me that they have made these payments on 10th April, 2017 as
per their records. I have also inquired with SBI but to no use. I need you to look into this
matter and issue me a copy of receipt number of online refund payment made by you
which I can show to bank officials for further inquiries.
I look forward to hear from you soon.
Thanks & Regards,
Anurag Ralhan
[protected]
24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection
IF you are having solid proof for the same as above means just file a complaint in court and take a legal action against flipkart and claim compensation for loss of money as well time. Because they are intermediator between manufacturer / seller and buyer
Anguraj