Flipkart Complaints & Reviews

I ordered A dslr Camera naming canon 1300d from flipkart but instead of sending the camera they have sended me someone else product they have sent me pair of new formal shoes and i have paid 22k to the seller and the seller has sent me formal shoes which is not worth with the money which i have paid to them And The Flipkart official are telling me that the courier has confirmed that the iteam is succesfully delivered with the product intact in it but the delivery boy gave me the flipkart box and i was unknown of wrong product and also the main thing the delivery boy did not took my signature he gave the box and took the money and he gone from my door .please if any help is possible for getting my product back please contact me
[protected]@gmail.com
Phone no :- [protected]

I purchased a power bank from flipkart. I recieved a used product which has scratches on it. When i asked for a replacement, they are saying we cannot replace this product. Though, they are saying to refund the money. But then if i have to purchase that item again it will cost me 200 more. Thats totally unfair.

I want to buy a new and after selecting a phone, was looking at the exchange offer, i have htc one m7 and my imei number it shows me an error, "entered imei number doesn't belong to the brand and model".

When i checked in other imei check online website it shows me all the correct details of the phone.

I have attached both the screen shot.

Please revert asap.

Thanks,
Abhijeet

I feel cheated by flipkart services and to top it off they are not responding to my return request. Recently i order 3 products from flipkart under the offer 50% for 3 product service when i actually wanted a running shoe. So instead of buying a shoe of 1k i brought puma shoe and 2 other product (Over - priced floater + tshirt) for 1.4k as the offer seemed good. I knew i was cheated when i got cancellation of order of shoes just after the floater and tshirt was delivered. I received the floater and tshirt under the belief that it is getting delayed as i received the message of its shippment. They waited for me to take delivery of other 2 products and then send out order cancellation. But now the tshirt i ordered is size l and tshirt delivered was size s or less. I had requested return of the tshirt but just received a message saying unable to contact me, so i have to call them. When i call them no customer care picks up the phone and it says they will call back and yes u are correct.. No call back..

O now what i want is refund of my money.
Order placed using mobile number [protected]. Product is venus tshirt.

Why you flipkart are bluffing customers by selling default mobiles really don't know?
After selling there is no response from the people whom they have to serve.

I brought lenovo k6 power in march end, from then am facing issues with this mobile. No proper hearing, microphone isdued. I took it to the service centre in bangalore for fixing the issues, for sure am saying these people from don't to register issues also, after giving for couple of times the problems had not solved.
My simple word what shud i do with this default mobile, n what is need of spending money for getting mobile by flipkart, i want a proper justice in term my money value.

Sir as i order the lehnga choli but i did not get the same design lehnga choli what i ordered sir what is the benefit of image that you show? Your company is playing with the trust of customer.!
As i want to file a case against you in consumer court or any other court who deal in online fraud
But firstly i think i shoud clear the complain with you
And now i am waiting for your response

Hi team,

I ordered a product on 21sh of april, 2017 which was supposed to be delivered on 24th of april 2017 but it has not yet been delivered even after 14 days. Every time i contact customer care they said it will be delivered by today.

Today, i got the message that the product has been cancelled. Since the payment was done on emi via credit card. So i will have to pay the bank interest for no reason.

So, i want the full refund back along with the bank interest plus the compensation as soon as possible.

Order id — od[protected]

Thanks and regards,

Keshav kumar
+91 [protected]

Mobile ordered and cover..
Cover delivered to my address but mobile its telling out of delivery area...
Ame courier service
I told i will collect from kalyan hub..
The product was near to my place
But replied that cant happen...
Pathetic courier and product not easily available redmi note 4 always out of stock...
I want the product i[censored] cant deliver why you took the order in first place??
Very disappointed with customer care and flipkart

Flipkart i had tried you to contact many times but what i get is the thing that your all customer exceutives are always busy and i had never get to be connected with anyone from flipkart team...
Actually i just bought a mi 5 handset of xiomi india company but it automatically just go on fastboot mode and i had tried many times to resolve this problem but nothinng happens... I also get connect with mi service center moradabad but there they told me that handset is having a problem in its motherboard... So they ask me for the bill to admit my handset for the service...

Flipkart i had lost my bill and forget my i. D from which i had ordered my handset so i just need my duplicate bill

Please help me to arrange the duplicate bill of my handset anyhow

My handset name is mi 5 gold 32gb
Its imie1:[protected]
Its manufacturing date is june 2016

My contact is [protected]

Please flipkart help me

Complaints about shoes I have ordered shoes of solamon company, who orders id is od[protected] and the shoes which get are of other company which is reebok and they are damaged to are so many times I make an online complaint regarding this matter but I don't get any response or any help form you I am very old customer still i am treating like this and not getting help from you so it's my request to resolve my problem by refund my money .

I had the conversation with Flipkart before ordering exchange of phone on Saturday regarding the spot on my phone screen at left side top corner but he told that it is not an issue and I can order the phone and the phone will be exchanged. Based on that I ordered the phone and later on the ekart executive denied to take the old phone due to that spot. When I contacted Flipkart customer care they also denied to accept it. Because of that for the whole day I was not able to work because I need to wipe out my device before handing over and I had many connections of my office linked with my phone. The flipkart customer care confirmed the same at the end of the day after giving 4 number of calls to them. I need the phone to be replaced as committed by the customer care executive earlier and at the earliest or the same should be compensated by an amount of INR 5000.

Shipment status
Current location: dispatched to pune sort facility

Shipment history
Monday, 8th may
03:39 pmpune
Dispatched to pune sort facility
Sunday, 7th may
01:13 pmpune
Dispatched to pune sort facility
12:59 pmpune
Received at prabhat road hub
11:38 ampune
Dispatched to prabhat road hub
08:33 ampune
Received at pune sort facility
Saturday, 6th may
08:55 pmpune
Dispatched to pune sort facility
07:07 pmsecunderabad
Received at medchal sort facility
03:39 pmsecunderabad
Shipment in-scanned at medchal sort facility
03:39 pmsecunderabad
Dispatched to medchal sort facility

I ordered it on flipkart.com on 22nd april. Received my order on 25th april. But it stopped working on 2 may. So i wanted its refund i don't want replacement because maybe the the product named (Lenoovo tab 3 7 essential wifi only) is defective. But they are not giving refund. They can give just replacement. I hope you help me as quickly as possible

An split ac sansui make 1.5 ton had been purchased on 2nd may.

The flipkart told that the installation would be carried out within 2 to 5 business days. (With in maximum[protected].

As i did not hear from flipkart or their installation team till 6th may and the 'my order ' section shown that the installation is in approval stage itself, i contacted flipkart [protected].

I was told sorry, excuse for their communication error. Immediately after i received a sms that installation would be possibly done on 10th may. (The sudden change in installation stge from approval to progress appeared in 'my order 'status with expected date 8th may for installation.

As the product has to be returned in case of poor performance or any other issues, if any, withih 10 days time which closes on 11 th may itself, sensing no time for me to reurn the product if needed, i requested return the product on 6th may vide ticket no.[protected].

I had been on leave from my office expecting installation for 5 days and today is 8th may and still now none from flipkart nor their installation team has called me regarding installation. My return request ispending with flipkart without any further process.

So i called again flipkart and asked for refund, taking away the horrible purchase.

Still, the flipkart installation will come. And i told them that i dont want the product because of poor service which caused me 5 days leave, mental agony and non availability of returning time in case of poor product or any issue, if any.

Dont go for online purchase of home appliances, especially flipkart who are always poor in after sale service.

Hi,

Order no.: od[protected]
Worst experience ever expected from flipkart.
I have ordered for sg teampak wheel bag on april 18th, 2017, it was supposed to be delivered by nov 25th, 2017.
Firstly it got delivered product was missing.
When contacted customer care they said process to replacment & new delivery date is 2nd may 2017. Im waiting product.2nd may product was not delivered i got the flipkart execuitve no i'll try to number but hes not responding properly then i have cancel the product 4th of may 2017.
I selected refund option, then i got the mail seller not process refund as per 10 days policy but im not cross the policy it was seller & logistic problem, then i have contact the customer care said that give my product or refund they said sir we not process refund also not given refund.
Means what im loss the my product or refund also.

As per flipkart policy clearly mention (Your request for refund is in progress. Please watch this section for further updates. Refund will be transferred to your original payment mode within 9 business days (Bank holidays not included) after pick up is completed.) but still not process.

Is this the way flipkart is working nowadays, i feel cheated by flipkart.

I want refund or product.

Regards,
Zubs.

Order details
Product : micromax 101cm (40) full hd led tv (40a6300fhd, 2 x hdmi, 2 x usb)
Seller : omnitechretail
Order id : od[protected] item)
Order date : wed, apr 26th '17 9:04 pm
Amount paid : 22, 999 through credit card

Incident no : in[protected]

...
Problem faced : purchased product on 26th apr got delivery on next day i. E. 27th apr, came back from office on 27th evening with full excitement copied multiple hd (1080p) movies in usb and try to play, 1st thing i noticed that as mentioned tv is not giving full hd quality display, i ignored this display issue but 2nd thing i got to know that some movies i am able to play fine but for some movies files only video is coming no audio, some. Mp4 and. Avi movies i am not able to play :- (

Solution i requested: as i was not satisfied with product so i request below mention 3 things:
1st : first thing i was requesting to return this product and refund my hard earned money back, as such kind of issue online customer can check only after delivery (And without any delay within 2 days i raised refund request)
2nd : when i came to know from customer care that there is only replace policy even if the customer is not satisfied with product he has to retain it, so i requested that the model 40a6300fhd i purchased can be replaced by latest model 40z9540fhd which is available in same price range 12, 999 by same seller omnitechretail.

3rd: but after that customer care told me that replacement policy is not applicable with other models, even if there is any limitation of product replacement will be done with same model only after technician visit. So with full disappointment i requested flipkart to arrange technician visit.

Finally flipkart assured that they have arranged the technician visit for the above product and it will be done by april 30, 2017.
But no technician visit happens by 30th apr,
Again approached customer care, got email that
"the technician visit will be completed by friday, may 05, 2017. Your ticket number for the technician visit with micromax is hr[protected]"
Now its 10 days over issue is not resolved after spending good amount of my money i am wasting my time in doing followups now today again contacted customer care and got assurance mail that "will resolve your problem by 11 may, 7:00 pm."

//
Communication made with flipkart:

Hi,

Order id - od[protected]
Product - micromax 101cm (40) full hd led tv

Thank you for writing in.

We understand your concern regarding the issue you are facing with the above product. We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and our concern team will get back to you with an update by may 10, 2017.

Hope this helps.

Regards,
Sanchay singh
Flipkart customer support
Your query[protected]:41:00)
Hi team,
It's 6 may today still no technician visit is scheduled, now not able to
Understand what kind of customer experience flipkart wants to give to
Customer, from the starting i am requesting that i don't want this product
And want to return it back and want my money back.
Today i. E. Saturday i am also at home so request you to schedule technician
Visit so that i can show my concern of tv picture quality (It's not full
Hd) and limitations of playing videos format.

When i ordered the product next day i got deleviry but now it's almost 8-9
Days that i am following flipkart to resolve my issue, it's really
Disappointed situation for me.

Regards,
Anil
Notification is received from your end.
Feeling really disappointed by spending my hard earned money for such a
Product which is not fulfilling the expected requirement in terms of
Quality.
https://ci5.googleusercontent.com/proxy/xc30Ojc1WyAQ3Mclfn_wjzhzU1FzSfxQTCuc5X7z...⇄
Orry for the trouble you had to go through.
The above product and it will be done by april 30, 2017.
You.
To you within the next 24 hours.
Rs, next day 27th apr received item from seller omnitechretail.
. Mkv files are playing perfect but for some 1080p. Mkv files no audio is
Coming it shows "not supported audio".
Only can be checked once customer gets the product)
Kind of limitation of this model.
Omnitechretail) is also providing latest model of micromax 40 inch tv
(40z9540fhd) with more video format support within same discounted price
22, 999.
Least as a customer there must be some provision that i can return this
Product and in place of this model either money can be returned or above
Mentioned latest model can be deliver to me.
https://ci3.googleusercontent.com/proxy/aaegmeWlzdQf7S4KucLyUzaHy_Gk9rN4KdopHxsI...⇄
Your query[protected]:50:59)
Hi team,
It's 2nd of may and still no technician visit is scheduled for me and no
Notification is received from your end.
No idea why such kind of customer service is provided by flipkart, now
Feeling really disappointed by spending my hard earned money for such a
Product which is not fulfilling the expected requirement in terms of
Quality.

Regards,
Anil
Flipkart customer support[protected]:47:16)
Hi,

Order id: od[protected]
Product: micromax 101cm (40) full hd led tv

Thank you for writing in.

We understand that you are facing issues with the above product, we are sorry for the trouble you had to go through.

We'd like to let you know that we have arranged the technician visit for the above product and it will be done by april 30, 2017.

For further queries please feel free to contact us, we will surely help you.

Hope you'll understand.

Regards,
Amarjot kaur
Flipkart customer support
Auto-response[protected]:19:26)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:19:18)
Hi team,
On 26th apr i ordered micromax 40 inch tv (40a6300fhd) for amount 29, 999 rs, next day 27th apr received item from seller omnitechretail.
I copied multiple video files in usb and try to play, found that some. Mkv files are playing perfect but for some 1080p. Mkv files no audio is coming it shows "not supported audio".
Also some. Mp4 is not playing. (As you can understand this type of thing only can be checked once customer gets the product)
As per my understanding it seems that its not defect of item, its some kind of limitation of this model.
Next day when explored more i found that same seller (I. E. Omnitechretail) is also providing latest model of micromax 40 inch tv (40z9540fhd) with more video format support within same discounted price 22, 999.

As you know that good amount of money is invested in this item, so at least as a customer there must be some provision that i can return this product and in place of this model either money can be returned or above mentioned latest model can be deliver to me.

Order details
Order id : od[protected] item)
Order date : wed, apr 26th '17 9:04 pm
Amount paid : 22, 999through credit card

Hope you can understand my situation and help me out.

Regards,
Anil

Now hoping for the best!!

But my main concern is why customer who is not satisfied with product quality able to refund product and gets his/her money back.

Brought Mi4 on Flipkart
From the day one I brought, this phone is overheating and front camera is not working. MI service center refuse to except and repair. they said this phone is fake and when I register complain with Flipkart and try calling customer care but no proper respond feom them.

My item is not working

Received the redmi note 4 mobile from flipkart. But the adeptor inside the sealed packed box had scratches on it and seems like the old one. I want this phone to gift my father on some special occasion. So now its question of two things:-
1. Question about the creditability of flip cart about their deliverables?
2. Emotional bond between father and son was without the gift on special occasion.
When i asked about the same from sachin and buvnesh customer care people from flipkart they said.. "i am sorry", i want to say sorry to them as i have chosen the flipkart site.

When i asked i am going the miss the special occasion because of bad delivery from you guys they do not have any clue and nothing to cover.

Now i have big question.. When you guys can't value the relations, why you made the addvertisement showing the best of relations like father's day, mother's day, rakhi, dewali and etc. Indian people, wants flipkart to grow but it seems this indian company forget moral values in professional world.

Booked Lenova K6 Power mobile online in Flipkart on 29-April-2017, received mobile on 4- May-2017(5 Days after the date of booking); I have checked the mobile it was damaged product there was a thin line appearing on the screen continuously, informed flip cart for return on the same day, the technician visited immediately on the same day and confirmed that it is a manufacturing defect, and return order was cut. Till 7-May-2017 I haven't received the replacement and the promise delivery date is showing as 9-May-2017. Can Flipkart management explain me for no reason I have to wait for 9 Days + (Not received yet) to receive the ordered product and the mental agony that a customer is passed through. Stop this, it's third time it happened to me through your company.. Is there any policy to compensate for deficiency of service or the customer is deemed to suffer since he has book through flipkart please explain. This info. i am providing online just to make sure that nobody else should pay the price for using flipkart services.