Flipkart Complaints & Reviews

Dear Sir/Madam

I have placed an order for Moto M-64GB on 15th of December, i was told that it will be delivered on 19th December. I do nto see any update on in my order with regards to delivery, the worst part is if i call up customer care they disconnected my while talking on Tuesday evening and my calls are not allowed to call Flipkart customer care but i keep getting repeated messages and mails showing the same date of delivery 19th December, I feel that something is wrong with this product or flipkart has goofed up the something.Can someone help me getting it soon.

I placed an order for 2 men's grooming combos .. however I received only 1. The quality of the product i received is so bad. Not at all like the one shown in the image . The stitched are loose and it looks old and worn out.

I want ti return the same. Kindly refund the amount as soon as possible .
I have been a regular customer and this is not what I expected out of flipkart

Order no - OD[protected]

Invoice number - F0GHXDL[protected]

Regards,
Aanchal Wadhwani

I ordered head phone, but head phone cannot set my phone .My return id is :[protected].please refund my money.

I had ordered a mobile Redmi 3s prime and the product was defective from day one. They sent a technician to check upon which he did a hard reset but it still doesnt seem to resolve the issue. It had scratches on camera lens as well.
Though i raised a return request within 10 days they took 10 days to revert and finally saying it has crossed 10 days for replacement. The executives are so adamant to listen and just keeps saying no replacement/refund. This is the most pathetic service.

Hi team,
This is a very regretful situation that flipkart has brought me into . I being a continuous buyer from Flipkart, i have been put in to a situation which has made me very unhappy with the service provided and the customer service provided and also the lies that customer executive told me to cover up their mistake.I didnot expect this to happen to any privileged customer. .
I had ordered Moto M having order OD[protected] on 15th Dec 2016 and checked for the status . It was in approved state. I had checked the same on 17th for the status it was still the same. I called up the customer executive to get the current update on the situation, the response received was i would get the product delivered by Mon 19th . I had argued that the same kind of situation happened earlier to me and was handled only after an incident was raised. but the executive argued that the incident cant be raised. I waited again for one day to have the order processed further, but i couldnt find any change in the status . I called up the customer executive to check on what is happening in the background and an incident was raised against this . Till date i have spent almost 1 hour each day to follow up on this product by making a call with the executive. Every day i get a deadline from each executive that issue would be resolved by next day or wait for 2 days.
Not a single day i got a proper update from the Customer executive team until unless i called flipkart. every time i call i get a response from them that "i am sorry for the inconvenience caused, but we are not having any update" I had escalalted the same to the senior twice, but there is no response from them. Even the escalation team doesnot have an answer . i always got an answer that : I am sorry, will give you resolution in 2 days time. i was assured of it by 20th initially and then it got extended to 21th.

Mean while i raised a complaint in the facebook page of flipkart .They responded me well with a call and tried understanding my concerns, But i didnot receive any response from them about when i would get a resolution. I questioned the team on getting the call from this team, but the team gave me a reason that due to chennai rains their procurement was delayed, But i wondered how does the Chennai rain affect the product shipment . I was still in agreement with their words But when i spoke to the escalation team, i find that the product was being shipped from Delhi INDIFLASMART .
Now this is a new scam that you people do by making the people order during sale and then cancel or create scarcity in the number of products that the person ordered should cancel on their own.
You have created a situation here to me where i had been forced to cancel by order by no providing right ful information and irritating the customer by just giving me more dates to delivery. Now i did a close follow up and an escalation to 3 places and i get a message from you all that the delivery is rescheduled to 26 th DEC.

In short flipkart has mentally harassed me to the core with this product by
Not providing right data.
Not having followed up the incident to get it resolved
I was given wrong information to keep me shut my mouth.
When i questioned about how chennai flood can cause all of it and if in case it made any issues the sales had to be postponed and not continued if the procurement was not availabe . I was questioned for asking this .
Both Escalation team, the facebook page and the customer Escaltion team lied to me about the procuremnet issue.
I demanded for a compensation for all the harassment i went through and this was denied bluntly on the face.

Please provide me a compensation for all the situation that you people put me into.

My refund for order no -od[protected] has not been credited to my account till now... already I have got refund message from flipkart but amount not credited to my account. Already it has been more than 10 days. But my account is not showing any refund of rs.1715/-.Please do needful

I have ordered Redmi Note 3 (Dark Grey, 16 GB) with order ID OD[protected] but due to some technical issue I returned the product on 12 December 2016 they told me that they will refund the amount to my bank account within three working days but they are not refunding the amount. The totel sum is rs 9999/-. kindly help me. I will be highly obliged.

regards,

Riyanka Roy Chowdhury
[protected]

Ordered the mobile set with delivery date on 18th December. Not able to deliver the material and flipkart not bothered about to know the status delivery. Stsndard message from flipkart sta ting that, will resolve the issue in 48 hrs as consequently 19th, 20th, 21st and 22nd etc.

Seems, flipkart has advertising the moto m mobile on their portal without having stock, simply looting the customer money.

My product Asus Zenfone 2 ZE551ML (Silver, 16 GB) is not Genuine, the sim card slot is not working and the IEMI/S.no which is on the box does not matches with the mobile's IEMI/S.no, the service center people rejected the phone for the service due to the IEMI/S.no does not matches with the box. its been two days we are keep on trying to get with flipkart customer care but there is no response though we are trying from our registered mobile number. we want to rectify the issue as soon as possible

I purchased a fossil watch and it was not as described on the website so I returned it .they said refund will happen within 3 working days and its been 5days. Money is not back in my account. I contact customers care they say its pending from my bank end.but bank hasn't received any request on this
I have spent my entire day trying to get clear picture on what's happening .flip kart has worst customer service.
Please help me get the refund ASAP.

My order id OD[protected]

Order ID: OD[protected]

I have Purchased this Nexian- NV45 with Flipkart 11 month ago. I never found services center. It was diffult for me to go with small baby on earlier complaint in march time.

Last 2 day again facing network issue a d it doesnt show network. I m not able to use the phone. I month is left under warranty.

I call so many time in may for below issue not received anyy response.

Last 2day i am mailing [protected]@smobility.in
Which is spice customer center earlier also contact filpkart and spice center but they failed to deliver services.

1)Battery Run out Very quickly without using internet.
2) Phone Hang up on call.
3) Ram work Slowly. If download App it is take time.
4) while Taking call Hangup.
5) While taking other (Dialer)person can not hear the Voice
6)No Extra application added than phone.
7) Network Also Goes while on calling
8) Once Hangup Can not Redial phone.
9) other people calling are saying that your phone seems switch off or not connect.

Please Provide me the solution. I am Located at Bangalore- 560100Provide services center or replace by picking up.

I m not sure that i will received services only one month left for warranty.

What to do next. While for exchange it is not an option available to sale it. It cost me 3799. I have all bill box and accessories

I have complaints against both filpkart and spice both are failed to provide services. Waste of money. Flipkart it is not accept in exchange offer. How come other web will accept. 3799 is now 0 in last 6 months.while first time complanit raised. Also flipkart has started providing m8bile under warranty repair services. It was also not happen. While my complaint arised within 3 months after phone purchased.

I ordered Micromax 32 inches tv at 13489. 00 just after one day they reduced the price and started selling at 11700.00.

My product were delivered on the day when actually they were selling the TV on discounted price. My concern is who these prices can be so dynamic. This s way of loosing the customer trust. That money is my hard earned money i can't vanish it on air.

kindly process for retrun & refund. This is not the experience & trust expected from you, you itself claims the lowest price guaranty accross the market but see your own way of business & learn further

Curious to know about order number? Update on Installation of your product in OD[protected]

Please be noted that i had placed an order for Redmi prime 3S on 14th Dec 2016. i was informed that the product would reach by 16th of dec same year and much for i delight i did not expect it so early. But days passed and have not got it yet. When i get in touch with the service guys they informed it might take another 3 working days. I mean, what kind of Service is that?
The product has reached the Chennai Hub but it takes 3 more days for what reason? have lost the trust and hopes on Flipkart and Please stop giving the FALSE PROMISES. This is a SHAME.

I ordered product(Order ID: OD[protected] from the flipkart and I got this on 8th December from the day I received it continuously called and mailed them on each and every platform whether it was official I'd or social platforms.they arrange pickup for me but their logistic partner(Ekart)always cancel my pickup.i also send full conversation details.
Rahul Singh Chauhan
[protected]

I was purchased a Refrigerator on 23 rd October 2016 Lg 260 ltr Frostfree where a lucky draw option was there.
Now recently a phone call came to me from [protected] 13/12/2016 where I came to knew I have win a moto e 3 Phone which deliver soon.
After that for confirmation I call to flipcart customer care number who give an email "Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 15 Dec, 2:30 PM.

Thanks,
Flipkart Customer Support"Update from Flipkart Customer Service for OD[protected]

Again 15/12/2016 an email came to me "Hi,

Thank you for writing to us.

Order ID – OD[protected]
Product – LG 260 L Frost Free Double Door Refrigerator

We're sorry for the trouble you had to go through.

Please be assured that our concern team is already looking into this and will get back to you with an update by December 17, 2016.

Your kind understanding in this regard is requested.

Regards,
Gurajala mamatha
Flipkart Customer Support"

Contacted by you and intimated I am a lucky winner for purchaser of refrigerator during Diwali. The gift is Moto e3 Mobile.
Today one message came to me "Order Received: We have received your order for Moto E3 Power (White, ... with order id OD[protected] amounting to Rs.7999. You can expect delivery by Mon 19, Dec 2016. We will send you an update when your order is packed. Manage your order http://fkrt.it/OWjyB!NNNN ."
After that message again came "(2/3) Moto E3 Power (White, ... with order id OD[protected]. The amount you have paid for this order will be refunded. We will notify you via email
(1/3) Cancelled: Sorry, due to high demand for this item and in order to provide all customers an equal opportunity, the seller has cancelled your order"
Now again you take 2 working days.
I want to know as I provide you all the detail why you need so much time

I returned an item from flipkart on December 3 and they promised to refund the amout of rupees 629/- but I haven't recovered the amount yet.They told that the seller refunded the amount and the problem may be with the bank.it has been 16 days I returned the item.they gave reference number also.am really confused whether the problem.is with canara bank or flipkart.

Worst experience ever had online purchase of any item. It was with flipkart.

Order No : OD[protected]

I have purchased second time some item from flipkart.
Item : Redmi Note 3

Item purchase date : 7/12/2016
Delivered date : 9/12/2016

After getting the mobile, got to know that charging port is not working properly. So filed a complaint against the product.
Filed complaint was within 10 days, so issue should be solve within time period given by website.

Complain Date : 13/12/2016

Flipkart schedule technician visit for this item. First of all technician behavior was rude ( Does not know how to talk to customers ).
He checked the product twice or thrice and got to know that after twisting the charging cable somewhat ( plugged in mobile ), sometimes charging is working and sometimes not.

He has clearly written in complaint diary stated "Charging port not working properly", After reading the statement only I have signed technical visit approved page.

Technical visit Date : 15/12/2016

Same day I have got the mail from flipkart that your problem would be resolve by 17/12/2016 10 AM.

I have waited for their response, when I have not got any response then I have revisited the track record page and got to know that they have cancelled the request.

After this I have talked to customer care, and got response that your 10 days are over and according to them technician has putted his words that there must be user fault for this issue.

Question arises here are :

- How 10 days period has been over while I have complaint within 10 days.
- Why I was not informed for cancellation of the request before 10 days only.
- I was not informed with any of service ( through Call, SMS, Mail ).
- Where is that technical visit page where he has clearly written "Mobile charging ports are not working properly".
- Why customer care is saying that technician has reported that it's user fault.
- Why flipkart has not seen the technical visit page, where I have signed as a proof.

Before closing any issue flipcart has to inform customer or have to take feedback from the customer. How can I believe to flipkart for any further transaction.

Email Id : pankaj.[protected]@gmail.com
Mobile No. [protected]
Date : 19/12/2016

Regards,
Pankaj Joshi

Skullcandy headphones s2ikjy-373 inkd wired headset.
1 year warranty.
While connecting to a mobile and playing a song, sound is not coming out from the buds. I have adjusted the pin but it didnt work. I have checked with other mobiles also to check whether the problem is with my headset or my mobile. But the same thing happened in other mobiles too. I have purchased it 6 months before and still i have warranty. Consider my complaint and respond to me as early as possible.

We have received 32 GB HP pendrive after paying cash payment of Rs.
946/-. But the device
is not in working condition. It is reading only up to 20GB data not 32 GB.
kindly tell us to which address we should send the fault item for replacement.
Plz. contact us @ [protected]

Order ID :OD[protected]
My address:

C.Pratapkumar
AAO, LIC of India
Yemmiganur
Kurnool (Dist)

मैंने आपकी कम्पनी से स्मार्ट वाच 12\12\2016 को आर्डर की थी जिसकी dilevery मुझे[protected] को मिली, जिस मोबाइल नंबर से आर्डर किया था वो [protected] है उस प्रोडक्ट की आर्डर id "od[protected] " है इसकी पprice 1449 रूपये वसूली गई थी,
मेरी complain ये है की जब मैंने delivered पार्सल घर आकर खोला तो वो पार्सल अंदर से ख़ाली था
इसलिए आपसे अनुरोध है की मेरे द्वरा किया गया आर्डर जल्दी से भेजे या मेरी रूपये वापस लौटाए, I 'M WAITING FOR YOUR RESPONSE, SO PLZ GIVE ME REFUND my money HURRY UP...