Flipkart Complaints & Reviews

Respected sir
i just purchased the lenovo k6 power 32 gb mobile but the device is not giving better performance as specified the company is ready to replace the product but i want the refund because the product is not giving performance as specified
the flipkart specified as the 32 gb inbuilt memory but it having but it has only 23 gb usable memory the company must has to specify the user memory
i recieved the delivery of product on 30/12/2016
contact [protected] (registered on flipkart)
as shankar kharat

Flipkart - Product Placed on wrong address and the not ready to solve the problem
I have ordered Moto e3 powered from Flipkart on 18th of December, delivered address given is in Coimbatore and on 21st December product reached Chennai and it was out for delivery somewhere in Chennai address which is 550 - 600 km away from the given address same day I called customer care raised complaint regarding this but they refused my complaint saying that the delivery guy will deliver the product before 7 even if its 600km away!!! Same day I spoke to the delivery guy and understood that the address which is mentioned was wrong and even after that I have made couple of call back section to Flipkart customer care and they refused to take the complaint till the delivery guy updated the status around 7.30pm. Then they accepted the issue and told me they will deliver the product within 24-48 hours but after four days on 25th Dec they told me that I have to cancel the product and reorder the product. Once the issue was published in social media they asked me to wait for another 48 hours and they told me that they have placed the order once again with the proper address and asked me wait till the product reached Coimbatore same day I got a message saying that the product was cancelled due to wrong pin code and asked me reorder the product with correct pin code
Mistakes
1. Wrong address delivery.
2. Around 3pm they said they will deliver the product for sure from Chennai to Coimbatore before 7 (senseless ) Even if they decide to take a flight they can't do it
3. Refused to take complaints before the mistake happens (they will wait till the end and say we are so sorry for the inconvenience) everybody just said this in same tone😂😂😂
4. And not Ready to solve the problem (not only for this issue for everything they will say we are sorry that all for that only customer care)
5. According to Flipkart 641002 is not an Coimbatore pin code it's Chennai pin code

I have ordered le eco phone pertaining to order I'd OD[protected] on 21st December 2016. The original delivery date is 31st December but on 31st December I have no information where my phone is. I called so many times to customer care they promised me that the phone got delivered on promised date but still I have got nothing. It broke my trust in online shopping. I have suffer a lot from flipkart either the flipkart deliver the phone by EOD else they pay me original cost that is 10499.
I have bought this from flipkart sale. Now the sale is over and I want original cost 10499 as a refund so that I can bought it from another platform.

I want to inform you that Flipkark delivery service is very bad . I have ordered MOTO M on 19th December 2016 and done advance payment, that time it was showing that product will be delivered 23rd December .After ordering the product, it was showing that product will be delivered by 31st December.
Yesterday ( 29.12.2016 08:44:39 Pm )i have received a sms from flipkart that product has shipped and it will reach to me on 31st december .
And today I have received mail that the product will delivered to me on 5th Jan 2017 .
Now I am feeling that it is very huge mistake of my life to book product from flipkart.
I will never us flipkart in future and I will suggest my friend and family to never us flipkart.
I have promised my Dad to present a gift on the occasion of New year but I have disappointed with the service of flipkart.
Sms received from flipkart:-
( Shipped: Your Moto M (Gold, 32 GB) with order id OD[protected] has been shipped and will be delivered by Saturday, Dec 31, 2016. You will receive another SMS when the courier executive is out to deliver it.)

Mail copy is also attached

I just want to know that How will Flipkart compensate to me for whatever happend with me .
Otherwise I have to go somewhere else to complaint for whatever happend with me.
Order no. ( OD[protected]

Regards Suraj Kushwaha

Hi heavily irresponsible behaviour of flipkart online shopping site .
I order 2 footerwear when they deliver to me there is on brand box.
When I want to return the product due to size n colour issue they are not accepting the return request.I call 7 8 time to flipkart customer care but my problem is not resolve till now. It has been 3 week I made complain to flipkart but no response.
Flipkart executive just wasting time of 30 days replacement .

I have brought lenovo tab from flipkart and due to some problem i placed a replacement but due to some reasons the replacement was rejected and they told me to submit it to the service center and the service center is also not giving it instead they are charging me 5000 rs.so please help me against this and give me a proper way to solve this problem.

OD[protected]

Email id rajesh.[protected]@gmail.com

they are replying like this

"Hello Rajesh,

We'd like to let you know that your recent request has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would mean that any new order you attempt to place will also get cancelled.

We are concerned and would like to understand the issues you are facing. Please reply to this email and we'll get back to you with an update.Thanks,
Flipkart"

Regards,
PARVEZ SAYYED
Flipkart Customer Support

Always getting this email from [protected]@flipkart.com

When I call customer support, they only say to reply me only through email...

I wanna know why your team think that I am purchasing items for reselling not for personal use ??? Any specific reason

I have provided all information and pics through email of products that I bought from Flipkart with their IMEI and serial number as well...

But I am getting same reply from many days

I want replacement of recently bought Redmi 3s prime on 17dec...

My account is also locked, I can't login using my mobile number or email

I am trying to replace my phone from last 8 days but I am getting same response.

Complaint -- flipkart

my complaint is that flipkart are worthless they cant even do their jobs right

i have bought a quadcopter from their site and they said it will be delivered to me in a week and now week is over today being the 30th of dec i was suppose to get my quadcopter and i have given them the address of where to deliver it

the brainless fit for nothing couldnt even find the address after it was given to them and i have also paid for my quadcopter and i havent got it yet

i tried to call them but all i get is a answering message i cant even get a direct call to them i also email them and complained to them "where is my quadcopter" and they come up with all kinds of excuses when all i want is my quadcopter

flipkart are fit for nothing useless who cant do their jobs right at all

they should be shot

they will never learn

Kindly be informed that I booked one Apple iPhone 7 gold color of 32GB through online dt. on 24/12/2016, Order No. OD[protected] having total value 60, 000 INR that was confirmed from your end, copy attached for your reference. It was confirmed that said item will be delivered on 26 December 2016.

Next day (dt. 25/12/2016) I received one packet through Ekart Logistic courier having sugar packet inside the box (picture attached), same things has been informed to your concern departments and got reply as below.

Quoted: we are processing your return request and will revert by Dec 26, 02:16PM with final approval status.(screen shot attached)

The same day received another mail stating as below (screen shot attached)

Quoted: We have escalated your issue to the concern team. We assure you that we will resolve your problem by 27 Dec 2016, 02:30PM.

Till date I am waiting your prompt response, there is no positive response to get my phone back. Kinldy look into the mater and short out my problem at the earlieast since I am suffering mindly and financialy.

Once again I am requesting to your good firm to take it serious and short out the problem and deliver my phone without any delay, otherwise I will compel to take the legat action against your good firm.

Looking forward for your prompt action / reply.

Order no.- OD[protected] Date of Ordering- 7/12/2016 replacement request :[protected] &15/12/2016 Problem Details-, I ordered mobile from the flipkart and I received the product defective .I requested to update my Alt No as the registered contact number is out of service. I already call to the company cc and mail to the company but no satisfactory response from the company . I found the item was out for delivery but no agent call me to deliver the product. Each time it has happened. For your negligence I am the victim of this issue. On 27th Dec a request was raised but no resolution within the promised time . Again and again flipkart has taken request number but no reply after that.

I have ordered two MI 3s Prime on 14th December 2016 on Wednesday but due to some issues FLIPKART cancelled my both orders as below:

1.
You will receive your shipment by Monday, Dec 19, 2016
The shipment was sent through: Ekart Logistics
Shipment Tracking ID: FMPP[protected]

2.
You will receive your shipment by Monday, Dec 19, 2016
The shipment was sent through: Ekart Logistics
Shipment Tracking ID: FMPP[protected]
TRACK YOUR SHIPMENT

Refund email alert :
Your Flipkart refund has been successfully processed for order OD[protected]
Inbox
x

Flipkart.com [protected]@flipkart.com via dynect.net
Dec 16 (13 days ago)

to me
Flipkart.com Order ID: OD[protected]
Return ID:[protected]

Hi,

Your refund is successfully processed!

Refund Amount : 8999

You will see the amount in your bank account in 3 business days as per standard banking procedures.

We look forward to seeing you again.

CHECK RETURN/REFUND STATUS

ITEM QTY REFUND AMOUNT
Seller:


Redmi 3S Prime (Gold, 32 GB)
1
Rs.8999

As of now there is no amount has been credited in my account yet
Account number and Debit card numbers as below respectively:
[protected]

[protected]
It was used to make payment on FLIPKART.COM on 14th Dece, ber 2016 at 11:57AM Wednesday.

Right now I have called around more than 15 times at flipkart they are cheating me by saying You will get the refund in 3 Business day or 5 or 6 Business days but right now its almost half month since I'm waiting for my refund.

Flipkart is harassing me mentally and physically as I have to go bank for checking the status and i have to suffer a lot in long queues.

I'm demanding my convenience fee of going to bank again and again.

Still facing the same issue.
Recently when I contacted Flipkart they said you have rage I query at bank for your dues we are not responsible of it.

How bad its they Flipkart is just fake bogus kind if company arranging all the for looting the gullible users as any which way its possible.

I don't want to cancel this product but your employee cancelled it mistakenly, i want to deliver it as scheduled.

GhanShyam Singh
Dec 17 (12 days ago)

to: [protected]@flipkart.com
date: Sat, Dec 17, 2016 at 1:29 AM

to resolution
I called at [protected] got a call back and I told him to cancel the COD payment mode order of RedMi 3s prime but he mistakenly cancelled both the orders including another RedMi 3s prime which payment mode was debit card. I actually want this one to be delivered at my door step even I have been waiting since December 1st 2016 but right here because of Flipkart bad and byzantine kind service I'm not able to get my product even after making the requisite payment online via my debit card still facing issues.
Right now I only want to get the RedMi 3s prime, I don't know anything.

I could not even expect when a person placed two orders on different time and two order #[[#]]# I'd have been generated still facing issue.
What about ur promises, misleading adds that's it.

Making fun of gullible users, customers.

Refund success : OD[protected] [Incident: IN[protected]]

from: Customer Support
to: Customer
date: Sat, Dec 24, 2016 at 4:50 PM
subject: Refund success : OD[protected] [Incident: IN[protected]]
mailed-by: mails.flipkart.com
signed-by: flipkart.com
encryption: Standard (TLS) Learn more
: Important mainly because of the people in the conversation.

We understand that you’ve not received the refund of your 'Redmi 3S Prime (Gold, 32 GB)' order OD[protected].

We’d like to assure you that the seller has refunded Rs.8, 999/- on[protected]. However, due to the huge number of banking transactions in lieu of demonetisation, your refund will be delayed and the amount will only be credited to your debit card after 3 business days.

You can contact your bank’s customer care using the number mentioned on the back of your card with the reference number: 75503726352010637025583 in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

We look forward to your continued trust and support in us.

Regards,
Arun G
Flipkart Customer Support

We understand that you’ve not received the refund of your Redmi 3S Prime (Gold, 32 GB) order OD[protected].

We apologies for the inconvenience caused, We’d like to assure you that the seller has refunded Rs.8, 999/- on[protected]. However, due to the huge number of banking transactions in lieu of demonetization, your refund could be delayed and the amount will only be credited to your Debit Card after 5 - 6 business days.

You can contact your bank’s customer care using the number mentioned on the back of your card with the reference number: 75503726352010637025583 in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

We look forward to your continued trust and support in us.

Regards,
Ranjith V
Flipkart Customer Support

On that dated 24/12/2016 order pleased for combo offer of San disk SD card 16 GB bye one get two offer order ID-OD[protected] and Invoice no-F0RW6DL[protected]. and CST no -[protected]. as per bill name -Chaina Mukherjee.
But I received only one (1) SD card by through vendor.

Don't purchase from flipcart
OD[protected]
My number [protected]
[protected]@gmail.com
I am ordered 2 sweaters from flipcart on 14/12/2016th
And quality issue I returned this product. ...but I can't get any refund from Flipcart and bank can't be help to me... I send photo copy of bank statements to flipcart..but flip cart cant be refund and cheated my 4198 Rs..

OD[protected]
My number [protected]
[protected]@gmail.com
I am ordered 2 sweaters from flipcart on 14/12/2016
And quality issue I returned this product. ...but I can't get any refund Flipcart and bank can't be help to me... I send photo copy of bank statements. ..but flip cart cheated my 4198 Rs.

I have ordered a phone 9 days before and requested a return for the same, they are people are returning it, again again they call and ask the same foolish questions.
I want a strict action against them.
I have called them and telling the problem that the phone is Hanging but no they are not listening, they are saying you have have to go to service center.
Can you please make a complaint against them.

I ordered moto m 32gb on 19 December 2016 with order idOD[protected]. through flipkart and the maximum date of delivery was 28 December 2016. But it is 29 December today and the order is still in the state of approval only and it is not even shipped. When i complained regarding this to flipkart on 27 th December they promised me that it will get delivered by 29 December 2016 by 7 pm. When i checked the status of order it was still in approval only so i called the customer care they told me that it will take another 4 to 5 business days to get shipped and they are not even saying it will be delivered and they are saying we cannot do anything and you should wait. Its already beyond the maximum date of delivery and they are not even giving me a exact date of delivery. I am very disappointed with the service and with their uncertainty.

Hi sir,

Good day, I don't know why flipkart unable t to deliver, ordered shoes. Yes, you guyz tried multiple times.
What happened over here is, first time you guyz came n I was out of city my friend suppose to collect shoes. But, when he is going to do it, the boy said machine is not working to pay money through card. As you aware these are demonization days we are inadequate of liquid cash. So, order postponed. Later the next attempt, am out of chennai please re-schedule my order to Wednesday. Though, delivery boy/e-kart/flipkart do rescheduled delivery next day NOTE: I Pleaded to deliver postpone on Wednesday but the next three dayz I got message not at least call via mobile ur order scheduled next day because "not able to reach you" .again I got message on Wednesday e-kart person not able to reach you, please call this number n enter pin. But haven't received any call about delivery information, in reply to that message I called him and told him am ready to take shoes . When I coming to receive shoes AGAIN he mentioning Machine is not working.

I want these shoes order. Could you please re-schedule it for me, with out a word cancelling. Along the offer availablity .

FYI: I have checked in flipkart to re-order shoes but I couldn't see offer.

Wishing you will do this needful. Am ready to take this shoes.

Sugg: please make your deliver personnel swiping machines working in good manner.

Thank you,

I purchased the "Vu 102cm (40) Full HD Smart LED TV" from FLIPKART.com
My Order ID: OD[protected]
My Order Date: 18th Dec 2016
Complaint Raised after few hours Receiving the TV.
My Problem:
Dark Corners/Dark Shade on the right side and the excessive haziness / smoky picture ... Whole panel is faulty...
I have given all the proof/evidences by means of screenshots to Flipkart and also their own technician accepted that the picture quality is dissappointing and hazy/smoky...
I want a full refund. I had raised the complaint the same day I received the TV.
But Flipkart is refusing to refund... They are saying that company is not satisfied with the proof ... I have purchased this TV from flipkart and NOT VU directly...

I will go upto any extent to get the refund ... I want the full refund of Rs 24490 ...

Regards,

Anupam Anand

Hi,
i have ordered redmi 3s prime smartphone from flipkart.com on 7 dec 2016 which was delivered to me on 10 dec 2016, the order no for the same is OD[protected].
i got a defective charger for this when i raised the complaint, the flipkart executive opted me to take gift voucher behalf of charger as they doesn't provide replacement for charger only. Due to this, i agreed to take gift voucher which is equivalent to charger amount so as to purchase the new one but they provide just 450rupees for charger. For this when i questioned the flipkart executive " for 450rs which charger will come?" and request them either provide me new charger or give equivalent amount to buy new charger which was just 699rs, they blocked my account and labelled my account that i am misusing it.

very poor and disappointing flipkart executive which not only cheated me of gift voucher also blocked my account

Hi sir warm evening,
This is mallik g and i have brought iphone mini tab through you flip kart that i phone tab dont have the feature of installing sim but after buying i came to know its not having SIMSLOT to insert the sim.
now i don't what this iPhone mini tab and please refund or replace other company mobile tab which has sim slot.
please i am a middle class person that is why i am requesting you to replace or refund amount other wise i will go to consumer court.
and i spoke to your Bangalore customer care and one of your employee jayanth spoke to me and he did't response properly for my problem.
it'slot governmaetn tenders offer prodict did big mistake u people did. at that time same problem was occurred to the customer but u people replace the anther product to him.
sir kindly requesting please accept and do the best
Regards
Mallik G
Ph:[protected]
[protected]