Flipkart Complaints & Reviews

Order-OD[protected]
Dear sir, i have purchased, Moto G
as i had raised a refund request, flipkart accept the refund request
and ask me to return this phone, as my pin code is non servicable area
they told me to return it via any national curior, so i have returned
it on Speed Post, the curior slip attached on the mail, customer
exicutive infrm me as soon the phone reach on ware house the refund
will initiate immidietly so i dnt check the statement, when now i am
checking my bank statement the refund is still not initiet, its really
rediculous, kindly see the matter and solve it, they told me refund has been initied in 12 houres but no confirmaition given only complaints are taken in reguler basis,
contact number-[protected]

Refund incomplete for order no[protected]

I received my oder IFB TL RDW 6.5 KG fully automatic washing machine as on 29 nov 2016. After repeated complaint of 4 time still installation is pending. This is very ridiculous and completely unexpected from flipkart. I am loosing my paitence. Please will u guys resolove my issue . Its been 17 days and still waiting for installation. All my previous experiences with flipkart was up to the mark and expected similar service this time also.

Order-OD[protected]
Dear sir, i have purchased, Moto G
as i had raised a refund request, flipkart accept the refund request
and ask me to return this phone, as my pin code is non servicable area
they told me to return it via any national curior, so i have returned
it on Speed Post, the curior slip attached on the mail, customer
exicutive infrm me as soon the phone reach on ware house the refund
will initiate immidietly so i dnt check the statement, when now i am
checking my bank statement the refund is still not initiet, its really
rediculous, kindly see the matter and solve it, they told me refund has been initied in 12 houres but no confirmaition given only complaints are taken in reguler basis,
contact number-[protected]

I have returned my dress and the date of pickuped is conformed and still the dress was not pickuped its completed 2 weeks..

On July 19 2016 I had placed a oder for 'MI Redmi Note 3'. Luckily I got my cell on 21st of July. Within a purchase of 4 days the phone camera started not working. Now whenever I launch the phone camera app nothing appears. Then a pop up comes saying "Can't connect to camera.". So after this problem I tried to exchange my cell with flipkart as there was 10 days replacement. Offer so I sent a email but flipkart did not give any reply till now.

Team,

Refrigerator and Washing machine that I ordered on Flipkart is delivered on 2nd and 3rd Nov but I am still waiting for the installation of the same. After a week I escalated it to Flipkart customer until then they didn't even bother to talk to customer why the delay is. Its been 4 days and Flipkart customer care didn't even let me know the date by when the installation can be done. I don't trust them anymore. Please help me in this regard.

Samdani Shaik.
[protected]
samdani.shaik.[protected]@gmail.com

I place order for nova electric kettle and received a faulty one which i could not put on. I was surprised that hoe the flipkart can dispose off such useless items to the innocent consumers. I request for return on the same day.

I got message that a representative will come to collect the item. No body came or contacted me. The return requested has been cancelled by the flipkart without contacting me.

I have spoken to customer care on telephone but of no help.

Please help me to get the item returned.

Thank you

For the order id from Flipkart OD[protected], I have purchased VU Tv on 27 Oct, delivered at Hyderabad address pin code 500090 and I requested to Installation to be done at different address which is my brother's address at bhupalapally 500090.Technician has visited and installed the TV but Tv not switching on technician confirmed that it was a defect piece and informed that new TV will be replaced in that.

I have called Flipkart customer care executive and informed about the defect piece that I was received, your flipkart executive confirmed that technician visit the address and uninstall the old Tv and new TV will be installed by technician same time.
On the very next day received a call from Flipkart executive informed me that uninstallation for defect one will be done first installation of new TV will done after delivery of new one, and new TV will get delivered at address where Installation has done when I asked your executive that "I have been confirmed by your executive that uninstallation and installation will be done at same time" than your executive said that "last executive that you have spoke to you has given wrong information sorry for mis communication" than I said k for that...

Again I received a call from your customer care executive and informed me that new TV cannot be delivered at installed address pincode 506169 as it is not a serviceable Location when I asked your executive that "I been informed by Flipkart executive that it will be delivered at installed address " again your executive said that sorry sir last executive has given wrong information due to miscommunication sorry for that.. I have requested Flipkart executive that can new TV delivered at nearest serviceable Location He said ok for that. This is the final decision and it is inevitable and this is correct information

Today I.e 13 Nov received a call from Flipkart executive from large appliance team vide ph no[protected] has confirmed that it cannot be delivered at "new location and it will be delivered at old delivery address only and sorry for wrong information given by our executive"/because of mis communication."

present I am not staying at old delivery address I.e Kukatpally Hyderabad location pin code 500090.

Your flipkart executives are substandard fellows, I have been wrongly communicated for four times executive are not aware of the process just say sorry for wrong information.

Post purchase of the product your flipkart team not give any service I fed up with service from Flipkart. It's a mere cheating from Flipkart.
My hard earned money is at risk.. kindly provide a solution ASAP.

If your not deliver the New TV at serviceable Location as requested I will lodge complaint at consumer court..

I have taken a phone of samsung of 18490 Rs and they have not sent me the mobile in the box and they are not giving mw response.

Below is the Trail mail as they are not giving any responses.

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 48 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:50:38 )
Hi Team,

As i have given a mail for below mentioned concern now you guys are sending
me the product against previous one but as i have written eralier also that
it was a Birthday & Diwali gift from my dad side so it was supposed to be
with me at my birthday at 29 but its not done so i dont required the
product at all now even i dont need that so i have called to your customer
support first at 01:34 AM and said i dont want the product so he denied
that you will recieve the priduct now then i requested him to transfer the
call to supervisor then he said ok i am transfering your call and puted me
on hold then continiously i was hold for more than 20 min and no buddy has
responded i disconected the call and again i have dailed the call and said
the same thing then another guy said to me that i have taken the request of
cancellation of return and call us after 2 hrs then we will proceed further.

Really unhappy with you all as i am attaching the voice log in mail and
this will be final mail for u all after this i will be looping my Advocate
in mail and will address the same to your respected CEO.

Rgds

On Friday, October 28, 2016, Mohit Kumar wrote:
Hi Team,

i have not only free time by which i will be waiting for you all as i
have said i came here for some celebration of my birthday and so please
understand the gravity of situtaion and provide me fruitful resolution or
else you can't do that so write to me over the mail then i will handle the
same from my End.

Also like to tell you i will not be available at phone so contact me
through mail.

Rgds
Dr. Mohit Kr Malhotra

On Friday, October 28, 2016, Customer Support wrote:
<
https://ci5.googleusercontent.com/proxy/xc30Ojc1WyAQ3Mclfn_wjzhzU1FzSfxQTCuc5X7z...⇄

Hi,

Order ID - OD[protected]
Product - SAMSUNG Galaxy On Nxt (Black, 32 GB)

Thank you for writing in.

We're sorry that the shipment you received did not have the product
inside

We're sorry for the trouble you had to go through.

We'd like to inform you that our concerned team is working on this
issue. Please be assured that we'll look into this and get back to you with
an update by October 29, 2016.

Hope you'll understand.

Regards,
Shaik Hussain
Flipkart Customer Support
Auto-Response[protected]:24:08 )
Hi,

Thanks for writing to us. We have received your query and will get back
to you within the next 48 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:23:59 )
Hi Team,

This is to bring in your strict notice that I have booked one order from
your respected organization Flipkart and the order number is
OD[protected] as I received the order at 26-oct and the time was
11:30 AM approx as at the same day i need to leave to out of station due
to
some urgent work so i have not opened the parcel and today i came back in
morning and again departed to Manali with few of my friend as it is my
birthday at 29th so came here for enjoyment but after reching here all of
sudden my enjoyment converted into the angryness once i have opened the
parcel and seen Detergent Cake in parcel instead of my dreamed mobile and
the box was seems like it was already opened by some one and again packed
as it was.

As i have heared such types of scams and seen on the social media also
so i
was supposing that its just a rumer which is splited by comptitors but
mow
i am realising that all were true, now i got to know that

Sir,
Mane ak Micromax mobile handset kharida tha.model no bolt q339.
Invoice of order - OD[protected], abvi mera handset warranty main ha lekin mera handset 09/09/2016 se aj tak service centre mee para ha lekin solution nehi horehi ha. Ab main keya Karu sir? Charging problem ho gaya sir. Please help...
BANKURA service centre ne kaha hum lok mail veja ha head office ko replacement k liye lekin feedback nehi diya. Please help sir.

The courier service company delhivery did not even attempted the delivery of my mobile phone with order id 0d[protected] and autometically cancelled my order without my permission inspite of the nationwide problems of the change in currency. eventhough my delevery date was 14 november 2016 they cancelled it on 11 nov.2016. the flipcart company send a massage to the custumer including me that the courier companies will hold the dispatched products for atleast 10 days. the massage was recived on 10 nov.2016 that is the day before delhivery courrers cancelled my order. therefore i request flipcart to kindly look into the matter and take responsible and worthy decisions aganst the delhivery courrer.

I had order titan men watch of rs-8995 but instead of titan watch i had received different watch i had given complain on toll free no but ecart courier refused to collect same product. I had dissipated same product from professional courier which had been delivered but yet no refund no replacement. Please note below tracking no of proffesional courier.
Website-www.tpcindia.com
Tracking no - thn[protected]
When i am complaining same they r replying only due to high no of returns u are not able to place new order but they dont see that all return r cancelled by seller or no service from courier then it whos mistake?
Kindly

I ordered Vu TV from Flipkart on 26 October 2016 and very next day got my tv, after few days TV auto stopped. So I called flipkart and told all things and requested to replacement on November 4. Today's 13 November my problem is the same, neither call nor any confirmation from Flipkart. Everyday I called but got the same answer from executive that its in process. What the hell Flipkart is this... More than 8 days gone they are not able to resolve problem, Now i want my money back and i don't want any replacement. Please forward this message to complain department. I am writing complaint via this platform with the hope that i wil get rid of this problem.
And finally just want to tell everyone Flipkart is fraud don't order any more product because you will be in same situation as i am now. Mr Bansal just close your business if you don't know to handle customer whether online or offline.

Order id: od[protected]
Order returned :24 sep.2016
Reason of return: the colour of the cloth was different that was shown in the photos
Product name:clo clu sleeveless solid womens jacket denim jacket
Cost :558
Ize: medium
I complainted many times to the custamar care about the refunded many. They are saying that the process is going on we will refund money with in 2 days like that. Bt stii yet this problem was not solved a i didnt expected this poor responce from you people. I sended more than 30 times mesgs in my account also. But there is no responce. Thats way i choosed this way. I felt that through this only my problem was sloved. Kindly iam reuesting you to slove it

I had ordered from flipkart 4 door wardrobe 0d[protected].
Ordered this on october 2 and still it is not delivered since one and a half month. The promised date was november 2, 2016 but got delayed to november 8, 2016 and now november 17, 2016. This is very frustrating as we have to set up the new house and our clothes are not yet unpacked because of their careless attitude. Everytime we request them to deliver it asap, they say we are trying but doesn't seem like they are doing anything about it. Taking such a long time for delivering one product isn't professional.. Their customer executives keep us on hold endlessly. I hope we get the product asap

Ordered product (Redmi 3S) was ordered in a flash sale and was available on the pincode 302026.
The payment was done using credit card.
The order was accepted on 9th November and was to be delivered by 12th November, 2016.
I have received messages that the product will be delivered on 11th Nov, 2016.
I didn't receive any calls and the order was canceled.
Other people receive deliveries from flipkart on the same pin code.
If the product is available on the pin code, why cant they deliver or if they can't deliver, how is the product available on the pin code?
It was a prepaid order and Flipkart needs to understand that they can't play with customer's emotions. When I was promised delivery on the address, it has to be fulfilled.
I have filed a complaint on http://consumerhelpline.gov.in/index.php

Hi, This is Priti Vishwakarma.

I have placed order of SAMSUNG 80cm (32) HD Ready LED TV from Flipkart. I ordered the product on 30th October 2016. It has been delivered on 5th of November, Sunday.

They gave the assurance that installation process will be done with in 48 hours but it has not been done & i haven't received any call from them also they did not even gave any kind o[censored]pdate regarding it.

After that i called to customer care, then the customer care person said that it will be done on 8th of November 2016, and also sent me updated email regarding it. But again it has not been done. They did not called also did not informed me that they are not coming to install.

Again i called, again the same answer that sorry for inconvenience but ma'am it will be done on 10th of November. Again i waited but 10th November they did not came to install nor i got any update. Every time they telling me wait till 7.30 pm and after that i am getting answer that it will be done by tomorrow. And now new date for installation is 11th November 2016, that is also gone.

This same happens on 11th November - they dint came come 11th also.
Now there is no update from Flipkart when they are going to come to install.
i am suffering from problem.

I am calling them since last 5 days and getting the same answer that sorry it will be done tomorrow. Till now i haven't received any call & they are telling me to wait 15th November & for this also they have not informed.
The customer care person is also not talking well.

Its a request to every one do not take product from Flipkart as the service they are giving is to customer is 3rd class infact worst then that.
Please try to solve my problem.

[censored] service they are giving. Fraud Company - Fake promise - Cheater Group

Kindly take some serious action ! please.

My order number is
OD[protected]

Please let me know when I'll get my post delivery service.

Hello,

I have placed an order for L32FHD on 28th oct'16 but delivered at my home L32FBC on 04 nov'16. revarding i have complend to flipkert by customer care service and he was giving me dead line till 08 OCT'16 but till date not resolved my complaint and not delivered my placed order LED (L32FHD)

so please check it resolve it as soon as possible
order no :
OD[protected]

Ordered a fridge on Dhan Teras in October from Flipkart. The product was supposed to be delivered in 5 days and here i am more than 20 days. I haven't received any calls or messages. And then when I started contacting Flipkart support through social media, Contact no. They awaited me for 7 days and said they will deliver my product. And today my product is canceled. This fridge was for my Mother, She waited very long.

Flipkart has fooled me and my mother big time. Thank you Flipkart.
Flipkart executives used to call me every day with that your product will be delivered today, tomorrow & day after tomorrow.

And today it is canceled automatically by Flipkart team. I hope someone can help me with this mess.

Here's the proof how I got mentally harassed. Check my tweets. You will see how Flipkart support started giving me fake promises. https://twitter.com/Initinkosari (Check my tweets & replies)