Flipkart Complaints & Reviews

Flip-kart confirmed me by an email! they would ship the product with in two days! but I didn't got my product in time! Please take a strict action against this incident I had ordered Redmi 3s! ! at last Wednesday day!..

I had ordered an mobile from flipkart and also made my payment of 12186rs by debit card . due to an color issue i had cancelled the order, they told me that they will refund my money within 48 hours but i dint receive my money and I called for flipkart customer care but they were least bothered about my problem and they were rude at there explanation

my order time was at 10/11/2016 between 6:45AM to 7:15AM
and time of cancellation was at 10/11/2016 between 7:30AM TO 8:00AM
order no : OD[protected].

We had raised a complaint with flipcart tollfree no having Flipkart Customer Service ID-- OD[protected]. They told it will be resolved by 11th Nov 2016 11:30 AM IST.

But my issue has not been fixed yet. Please help me.

My issue was-
We had purchased mobile LeEco Le 2 from flipcart.com. We had received special MakeMyTrip voucher of Rs 2000. It has 16-digit card number, card pin and expiry date. When we tried to use it for flight booking on make my trip, it says "invalid category selected" along with a message that Rs 2000 are there in gift coupon.

Please help and let me know the process to avail this offer on makemytrip.

Regards,
Anshuman

OD[protected] order id..
since last fourteen days requesting to lift the damaged piece of TV but no one taking care..
my money is stuck up..
my cell # [protected] sandeep nagori

Does not work properly.
Brand Home Elite
SKU RG-EB-11
Color Red
Size Regular
Model Id EB11
1 electric blanket date of manugacture 10/2016
Manugactured & Marker b Rghomefurnishings

I ordered Moto E3 Power on 19/oct/2016 over Flipkart, I got it delivered by 23/oct/2016. By 3/Nov/2016 my phone speaker stopped working. Now since its 10 days after the defect came, so fliipkart is not accepting as the return policy is within 10 days and defect came on 11th day. I called flipkart customer care but they were unable to help on this as return policy doesn't match. I want to make a written complaint against flipkart as they are promoting any product without Quality check. My Rs.7999 for the product is worthless. I want my money back.

Order # : OD[protected]
complaint # : IN[protected]
I have ordered the product on 2nd Oct and paid the full amount thru credit card and till now the product is not delivered and on their website they have mentioned it is delivered on 26th Oct. I never received the product nor anyone called me to deliver the product(someone please look at the image i have attached all other customers have mentioned the same complaint that they failed to deliver the product but it is mentioned as delivered). I immediately called Flipkart customer care and sent email to the escalation teams and sent a message on twitter as well but til now my complaint is not resolved. Everyday im calling them and asking for an update but everytime a new executive will pick up the phone and saying the product is delivered. when I tell them about the complaint then they'll just transfer and after 1 hr of waiting on call the call sometimes gets connected to their escalation team, the escalation team has few well trained ladies and they're smart enough to just fool the customer by giving some templated statements and everytime shamelessly they say the same line "sorry for the inconvenience and please allow us 24hrs time to give u a firm update" and I have sent multiple emails but everytime its the same templated response (I have attached image of the same) but no one has called back or fixed the issue. Its almost 40 days now but no update yet. My bank has already imposed the fine for late payment and extra charges for not paying the amount.ANd also I have to give one month extra rent to my owner as the contract was over on 31st Oct and just to get this product i extended my stay. I need full refund and compensation along with the fine, rent and extra charges. Today someone from flipkart called and start shouting and said he will not help me and harassed me to do anything I can do. Please look into this on priority basis. Thanks in advance.

Flipkart is having worst ever service provided for Kenstar 20 L Convection Microwave Oven (M/O KJ20CBG101, Black):
Once you call them for installation, they will promise you for installation within 2 days, but that is just the beginning of worst service era. They keep giving you next date for installation and this process can continue for more than 20 days. Meanwhile, if you ask reason for delay, they will keep blaming Kenstar guys.

And, all there customer service department are having no etiquette, they will treat you as if you have done a crime buying a product. Also they will keep you on hold for around 10-15 odd mins to check the status, and then will reply system not working/network issues/24 hrs resolution will be provided. But, that is just the talk they are expert in.

I seriously request all of you to go with some other online retailer but not flipkart. Now they have become bigger company but they hire cheap language idiots, so you cannot expect much in terms of service.

P.S.- It's been 24 days and I am still waiting for installation guy and I stay in Delhi (you can't expect such delay at least here).

Hi flipkart team,
I had placed an order with flipkart india - order #od[protected] on 28rd oct 2016, but flipkart did not deliver the product after a week as well. it a disgrace to even speak to them, i had called 7 to 10 times to customer care checking for the same and every time they assured it will be delivered within 2-3 days but nothing happened, and whenever i asked for a supervisor to come online, no one would come on line. i would have received the product by 29th but i am still waiting for the delivery. this is not at all acceptable as i am facing business loss because of the late delivery.
This is really disgraceful and i would never use such a company with the underprivileged delivery ever. flipkart a disgrace in the name of online service.

I have placed an panasonic led tv for my residence which is in bareilly on big billion days on 3rd october, when theor technicians opnened the product delivered is damaged and flipkart assured me that you will get the new one on 28th oct 2016 i again got an new one which was damaged then i called them for refund their escalation manager on 28th oct took the call his name was arjun and they were assuring me that its been taken care of then on 2nd nov i got the call from flipkart technical department that your refund his accepted and it will be processed once the pick up is done now today 11 nov was pick up date and flipakrt guys told me that we dont know the reason why it happened but its been cancelled they even didn't informed me and now again they escalated they told me and your issue will be resolved my diwali dusherra all was sopiled by them feeling harrased by flipkart as its more than a month they dont have regular updates when person got prouct or what, their site will show differnet thing everytime i am having messages as an proof and check your recording also and they were not availble for pickup and now their policy and all flipkart is a big cheat i reported for the item when i bought and how can they commit me first time od[protected]

I bought a led tv during big billion sale time having 15% cashback on the product. After, 11 days flipkart cancelled my item automatically and when i raised my grievance to the flipkart representative, he told me to place the order again with promise that i will get led at the same rate and for cashback flipkart will send me an email stating that they will creddit cashback amount in in my card before 31st january, 2017. Again, its been 5 days since i purchased the product, i haven't got any communication from flikart for cashback. What shoukd i do now, its really very frustrated for me to track evrytime again and again. Your service are really pathetic, don't know now what to do.

We had purchased a S-showy big BD and Brown Rope combo 01; delivered on[protected] . ( order ID - OD[protected]
But we just received a single piece of watch.
So do something about it as fast as you can. . or we will be forced to go to the consumer court.

I place a order on 9th november2016 @ 12:29 pm order no. is od[protected] for a mobile phone redmi 3s prime gold 32gb
It have to be delivered on 10th of november.. they provide me a update that there can be a delay in 1 day but while i talk to them they are telling me that product will be delivered till 14 th november
So if they are not providing delivery on time then why they are doing online business, and providing delivery in 2 days.
They are just making fool of customer by just providing excuses.
So take necessiary action. because many of customers didnt make any complaint. if posiible make a penalty on them.
Thanks and regards
Ankit nagar mob.[protected]

I have order an maharaja shoreline Easio iron that was around 399rs but when I order it it charges 500rs with 80 rs delivery charge

EMIOrder IDOD[protected]SellerSuperComNetOrder. Kindly let me know the refund status of my above mentioned order. Regards. Kaarthikeyan. R

Order was cancelled by Flipkart (not by me) but Interest amount was debited.
Order Number: OD[protected]
No Proper response from Customer Care Team or Grievance Redressal.
Many mails have sent but no proper response. I dont know what Grievance Redressal Team is for?
I just want to know why my order was cancelled?
My Query is Simple, My Order was cancelled by Flipkart Team not by Me then why should I pay Interest?

Sir,
i have purchased one LYF FLAME(Black, 8GB)from your website having order ID-OD[protected] and date of delivery is[protected] but the phone has certain defects which showed up at the moment when i first started to use the phone.when for the first time i tried to download an app it started to hang and ultimately it blacked out.Since the phone is totally defective i request you to take away the defective set from the delivery adress and credit the billing amount to my card as early as possible
regards
Soumen Kumar Mandal
contact number-[protected]

Sir after using of this mobile phone in three days it giving network problem it network switch off automatically and
not respond untill restarts and there is major heating problem also and it getting lag vwhich make it slower day by day sir this mobile I bought is with exchange of my old phone that means their is no chances of getting my old phone back as per companies term and condition which means I am in total loss but this pressure and mental stress is unable to take for me so I kindly request you please accept complaint of this product please sir this is too much for my mental conditions if anything happens to me because of your fault the responsibility is fully on Flipkart

[November 9, 6:14 PM] Flipkart Support : Hi, my name is Vivek and I'll be helping you with your request.
[November 9, 6:14 PM] [protected] : Hi
[November 9, 6:14 PM] Flipkart Support : Hi Mohammed.
[November 9, 6:15 PM] Flipkart Support : Good evening!
[November 9, 6:15 PM] [protected] : Today technician visited
[November 9, 6:16 PM] [protected] : He did not ask me whether I want replacement or refund
[November 9, 6:16 PM] Flipkart Support : Ok, could you please let us know what our tech visit told you.
[November 9, 6:16 PM] [protected] : I just saw replacement which is 3 more days to arrive
[November 9, 6:17 PM] [protected] : Why should I wait for more 3 days
[November 9, 6:17 PM] [protected] : I wasted my time buying from Flipkart
[November 9, 6:17 PM] Flipkart Support : Could you please let us know what our tech visit told you.
[November 9, 6:18 PM] [protected] : He told report will go to flip kart and I will be getting a call from flipkart
[November 9, 6:18 PM] Flipkart Support : Your replacement is on hold as we have not got any update from the team yet.
[November 9, 6:19 PM] Flipkart Support : But please be assured that you'll receive the product on or before 12th November.
[November 9, 6:19 PM] [protected] : Then why it is showing up replacement is on the way
[November 9, 6:19 PM] [protected] : I want my money back
[November 9, 6:19 PM] [protected] : Why should I wait again
[November 9, 6:20 PM] [protected] : I can't trust flipkart
[November 9, 6:21 PM] [protected] : Hello
[November 9, 6:21 PM] [protected] : R u there
[November 9, 6:22 PM] Flipkart Support : We have not received any update from the tech team, once we receive the update the replacement product will be approved and on or before the promise date the product will be delivered to you.
[November 9, 6:22 PM] Flipkart Support : Yes, I'm right here Mohammed.
[November 9, 6:22 PM] [protected] : Do you understand what I'm telling you
[November 9, 6:23 PM] [protected] : Tell your team to call me right now
[November 9, 6:24 PM] Flipkart Support : We have not received update from the team yet to process your request Mohammed.
[November 9, 6:25 PM] [protected] : Do you understand English
[November 9, 6:25 PM] Flipkart Support : Once we receive the update our team will initiate the refund or replacement according to the upadte.
[November 9, 6:25 PM] Flipkart Support : If you'd like a callback from us, just follow these simple steps:

[November 9, 6:25 PM] Flipkart Support : 1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section

[November 9, 6:26 PM] Flipkart Support : 2. Select 'Contact us'

[November 9, 6:26 PM] Flipkart Support : 3. Choose the contact option 'Call me back'
Rest assured, you'll receive a call back from us to help you with your concern.
[November 10, 1:42 PM] Flipkart Support : Hi, my name is Deepika and I'll be helping you with your request.
[November 10, 1:42 PM] [protected] : Hello
[November 10, 1:43 PM] Flipkart Support : Hi, a very good afternoon.

[November 10, 1:43 PM] [protected] : Can you please check yesterday's phone conversation
[November 10, 1:43 PM] [protected] : I don't to repeat again and again
[November 10, 1:43 PM] Flipkart Support : Give me a minute or two, while I check the details for you.
[November 10, 1:43 PM] [protected] : Ok
[November 10, 1:49 PM] Flipkart Support : Thanks for your patience.
[November 10, 1:49 PM] [protected] : Ok
[November 10, 1:51 PM] [protected] : ?
[November 10, 1:52 PM] Flipkart Support : I see that your issue is already with our team and they will get back to you with an update on on 10th November, 7.30 PM.
[November 10, 1:53 PM] [protected] : From how many days the issue is with you?
[November 10, 1:53 PM] Flipkart Support : Sorry for the inconvenience caused to you.
[November 10, 1:53 PM] [protected] : Did you answer my question
[November 10, 1:54 PM] Flipkart Support : Not to worry, I assure that you will receive an update today itself.
[November 10, 1:55 PM] [protected] : I'm asking did you answer my question
[November 10, 1:56 PM] [protected] : ??
[November 10, 1:59 PM] Flipkart Support : I understand your concern. If I am not wrong you have reached us on 7th of November regarding this issue.
[November 10, 2:00 PM] [protected] : So how many days
[November 10, 2:00 PM] Flipkart Support : As it is mobile phone we have some policy to follow for the replacement or refund.
[November 10, 2:00 PM] Flipkart Support : Please be assure our team will get back to you at the end of the day.
[November 10, 2:00 PM] [protected] : I placed the order for new phone
[November 10, 2:01 PM] [protected] : I got the phone which is not even opening
[November 10, 2:01 PM] Flipkart Support : I request you to kindly co-operate with us in this regard.
[November 10, 2:02 PM] [protected] : You took my money and your technician visited could not do anything as well
[November 10, 2:02 PM] Flipkart Support : Sorry about that, We'll make sure that you don't experience this the next time around.
[November 10, 2:02 PM] [protected] : Now you are telling about policy
[November 10, 2:03 PM] Flipkart Support : Sorry for the inconvenience caused to you.
[November 10, 2:03 PM] [protected] : I will have to report this to police
[November 10, 2:03 PM] [protected] : Then you all will understand how policy works
[November 10, 2:07 PM] [protected] : ?
[November 10, 2:07 PM] Flipkart Support : I request you share the job sheet provided by the technician.
[November 10, 2:08 PM] [protected] : I will share everything to police
[November 10, 2:09 PM] Flipkart Support : As you mention the technician as visited your place, hence I request you share the job sheet provided by the technician.
[November 10, 2:13 PM] [protected] : Image
[November 10, 2:13 PM] [protected] : I shared this with police as well
[November 10, 2:14 PM] [protected] : Don't worry
[November 10, 2:14 PM] [protected] : They will take your charge sheet now
[November 10, 2:17 PM] Flipkart Support : Hi Mohammed, I'll help you with the query.?
[November 10, 2:18 PM] [protected] : Hi
[November 10, 2:18 PM] Flipkart Support : Would you please give 2 minutes of your valuable time, so that I can fetch the details for you.
[November 10, 2:18 PM] [protected] : Ok
[November 10, 2:18 PM] Flipkart Support : Thank you.
[November 10, 2:22 PM] Flipkart Support : Thanks for waiting Mohammed, I appreciate your patience.?
[November 10, 2:22 PM] [protected] : Ok
[November 10, 2:22 PM] Flipkart Support : Mohammed, I can see that your issue has bee
[November 10, 2:22 PM] Flipkart Support : *n escalated to the concern team.
[November 10, 2:23 PM] [protected] : Where is that concern team and what are doing with the issue
[November 10, 2:24 PM] [protected] : They are not even bothered to call and update me
[November 10, 2:24 PM] Flipkart Support : I can see that maximum time to resolve your issue has been given to you, I request you to have kind patience, I assure you that our concern team will contact you with resolution by 10/Nov, 07:30 PM.
[November 10, 2:25 PM] [protected] : If it is not solved by today what should I do
[November 10, 2:26 PM] Flipkart Support : I request you to have kind patience, I assure you it will be resolved.
[November 10, 2:26 PM] [protected] : I'm asking it is not then? What next
[November 10, 2:27 PM] [protected] : I was told technician will resolve the issue
[November 10, 2:27 PM] [protected] : He could not solve
[November 10, 2:28 PM] [protected] : Now concerning people
[November 10, 2:30 PM] Flipkart Support : I do understand your concern, I can assure you it will be resolved.
[November 10, 2:32 PM] Flipkart Support : I'm really sorry for the inconvenience caused to you. I regret that we made you to contact often, I can see that maximum time has been given to by 7/Nov, I assure it will be resolved within the time mentioned.
[November 10, 2:33 PM] Flipkart Support : Is there anything else I can help you with, today?
[November 10, 2:34 PM] [protected] : Solve the problem that's it
[November 10, 2:34 PM] Flipkart Support : Thanks for your kind understanding Mohammed.?
[November 10, 2:35 PM] Flipkart Support : I assure you it will be resolved.
[November 10, 2:35 PM] Flipkart Support : Thanks for choosing Flipkart. Have a great time Mohammed.?
[November 10, 2:36 PM] Flipkart Support : If you've got other questions or would like details about another order, please visit our Contact-Us section.
[November 10, 7:07 PM] Flipkart Support : Hi, my name is Manohar and I'll be helping you with your request.
[November 10, 7:07 PM] [protected] : Hello
[November 10, 7:08 PM] Flipkart Support : Hi Mohammed, a very good evening.
[November 10, 7:08 PM] Flipkart Support : I'll be more than happy to help you with your concern.
[November 10, 7:08 PM] Flipkart Support : Let me check that. It'll just take a minute or two.
[November 10, 7:08 PM] [protected] : Ok
[November 10, 7:11 PM] Flipkart Support : Thank you for your time and patience.
[November 10, 7:11 PM] [protected] : Do you have any alternative answer or same apologies words
[November 10, 7:12 PM] Flipkart Support : I would like to inform you that the product replacement has been approved by the seller and it will be delivered to you by November 12, 2016, and the old product will be picked up at the same time.
[November 10, 7:14 PM] [protected] : I have already mentioned that I would like to have a call from that seller I was assured that I would be getting a call and I never requested a replacement I wanted my money back this seller is cheater giving defective products
[November 10, 7:14 PM] Flipkart Support : I am sorry for the inconvenience caused to you.
[November 10, 7:14 PM] [protected] : I don't want to waste my time
[November 10, 7:15 PM] Flipkart Support : I would like to inform you that the seller has only 10 days replacement policy hence we will only be able to provide the replacement for the product.
[November 10, 7:15 PM] [protected] : You didn't do anything wrong don't be sorry I want that seller delisted from flipkart
[November 10, 7:16 PM] Flipkart Support : I understand the inconvenience caused to you.
[November 10, 7:16 PM] [protected] : But he is sending defective phone why should I take those
[November 10, 7:16 PM] [protected] : I want my money back
[November 10, 7:16 PM] Flipkart Support : I would like to inform you that a strong feedback will be shared to the seller regarding this.
[November 10, 7:17 PM] [protected] : I have just seller reviews no action has been taken
[November 10, 7:17 PM] Flipkart Support : I understand but as per the seller's 10 days replacement policy we will not be able to provide the refund for the product.
[November 10, 7:18 PM] [protected] : I will definitely file a case now and make sure that other customers don't suffer
[November 10, 7:18 PM] [protected] : I want my money back
[November 10, 7:18 PM] Flipkart Support : I wish I could have help you out with your concern.
[November 10, 7:18 PM] Flipkart Support : I request your kind understanding on this.
[November 10, 7:18 PM] [protected] : Seller's policy is replacing even though it is defective
[November 10, 7:19 PM] Flipkart Support : As the replacement product has already been approved.
[November 10, 7:21 PM] [protected] : I don't have any trust
[November 10, 7:21 PM] [protected] : I want my money back
[November 10, 7:22 PM] Flipkart Support : I understand your concern and I am really sorry for the inconvenience caused to you.
[November 10, 7:22 PM] [protected] : I already said that I don't want sorry I want my money back that's it
[November 10, 7:22 PM] Flipkart Support : But as per the seller's 10 days replacement policy we will not be able to provide the refund for the product.
[November 10, 7:24 PM] [protected] : Don't show me policy. There is a policy if seller is giving you defective phones then you have to refund as per policy. I've already shown this policy to Police. They will explain how the policy works
[November 10, 7:25 PM] [protected] : Image
[November 10, 7:26 PM] Flipkart Support : I can understand your concern.
[November 10, 7:26 PM] [protected] : Image
[November 10, 7:27 PM] Flipkart Support : But we will not be able to provide the refund for the product.
[November 10, 7:27 PM] [protected] : You are not understanding my concern otherwise Police will have to make you understand
[November 10, 7:33 PM] [protected] : ??
[November 10, 7:34 PM] Flipkart Support : Hi Mohammed!
[November 10, 7:34 PM] [protected] : Hello
[November 10, 7:36 PM] Flipkart Support : I'm sorry to inform you that the product is not covered under the refund policy so we won't be able to accommodate your request for the refund.
[November 10, 7:36 PM] [protected] : What
[November 10, 7:36 PM] [protected] : Do you know I purchased and can't even open the phone
[November 10, 7:37 PM] [protected] : I want my money back that's it
[November 10, 7:38 PM] Flipkart Support : I sincerely apologize for the inconvenience caused in this regard.
[November 10, 7:39 PM] Flipkart Support : As you were facing issue in the product the seller has arranged for the replacement. I assure you that you'll receive a brand new genuine phone.
[November 10, 7:40 PM] [protected] : I have already provided technician details to police and they take all the details from him and they will how policy works for refund and I've already shared seller feedback by customers on flipkart
[November 10, 7:41 PM] [protected] : Still flipkart is supporting that seller
[November 10, 7:42 PM] [protected] : Also I will file case in the court with entire cheating made by this seller and flipkart
[November 10, 7:42 PM] [protected] : Image
[November 10, 7:42 PM] [protected] : Image
[November 10, 7:43 PM] Flipkart Support : Mohammed, I completely understand your concern however the product is covered under the seller's 10 days replacement policy, as per this policy we can only arrange for the replacement of the device.
[November 10, 7:43 PM] [protected] : Even though if the seller is cheater giving defective products
[November 10, 7:45 PM] Flipkart Support : I promise you that you'll receive a new phone and there won't be any such issues in the device.
[November 10, 7:46 PM] [protected] : I don't want to waste my time and no more defective products I want my money back that's it
[November 10, 7:48 PM] Flipkart Support : As informed earlier we won't be able to process the refund. The product is covered only under the replacement poilcy.
[November 10, 7:48 PM] Flipkart Support : I'm sorry for the typo. As informed earlier we won't be able to process the refund. The product is covered only under the replacement policy.

[November 10, 7:48 PM] [protected] : Even if they are giving defective products
[November 10, 7:50 PM] Flipkart Support : Yes, if the phone is defective the seller can help you with the replacement.
[November 10, 7:50 PM] [protected] : But he will not give genuine phone
[November 10, 7:53 PM] [protected] : I'm sorry this is not a genuine seller I can't trust
[November 10, 7:53 PM] [protected] : What is the protection from Flipkart
[November 10, 7:55 PM] Flipkart Support : I request you to collect the replacement product. Definitely, you'll receive a genuine product.
[November 10, 7:56 PM] [protected] : 1. Report their Customer Care about your grievance by email and intimate them to resolve your issue within 3 days.

2. If not resolved, write them notice stating unfair trade practices and other subject as apply to your case and send them notice under consumer protection Act. Write about your transaction detail and grievance in the notice however ensure your notice remain formal, to the point. Moreover, inform them how their poor services caused you mental harassment and demand compensation and to resolve issue within 15 days otherwise you will approach consumer court. Wait for another 15 days to resolve issue and if it remain unresolved then approach consumer court. Consumer court is Consumer friendly and reasonably helpful.
[November 10, 7:57 PM] [protected] : I'm going to file case now check trade policy
[November 10, 7:58 PM] Flipkart Support : I completely agree with you and understand your level of discomfort with the services, however I assure you that such issues doesn't recur in future.
[November 10, 8:00 PM] [protected] : I showed all the proof of seller and including my case but Flipkart is not helping still supporting the cheat seller
[November 10, 8:01 PM] Flipkart Support : As you have received the defective product, as per the policy we have arranged for the replacement but sorry to inform you that we won't be able to arrange for the refund.
[November 10, 8:03 PM] [protected] : The seller is cheater giving defective products which is not even opening and I don't want to waste my time again I forwarded all the details to Police of technician and including your conversations they will now take the case forward and as per trade act I will forward this case to the court now because there is no protection from Flipkart
[November 10, 8:04 PM] Flipkart Support : I sincerely apologize for the inconvenience caused in this regard.
[November 10, 8:04 PM] [protected] : 1. Report their Customer Care about your grievance by email and intimate them to resolve your issue within 3 days.

2. If not resolved, write them notice stating unfair trade practices and other subject as apply to your case and send them notice under consumer protection Act. Write about your transaction detail and grievance in the notice however ensure your notice remain formal, to the point. Moreover, inform them how their poor services caused you mental harassment and demand compensation and to resolve issue within 15 days otherwise you will approach consumer court. Wait for another 15 days to resolve issue and if it remain unresolved then approach consumer court. Consumer court is Consumer friendly and reasonably helpful.
[November 10, 8:05 PM] [protected] : I'm forwarding this right now as per policy
[November 10, 8:05 PM] Flipkart Support : The product is covered under the replacement policy so we can arrange only for the replacement.
[November 10, 8:05 PM] [protected] : The seller is cheater giving defective products to the customers
[November 10, 8:06 PM] [protected] : Check Trade Act in Indian Law
[November 10, 8:06 PM] Flipkart Support : I promise you that we'll make sure you'll receive a original product.
[November 10, 8:08 PM] [protected] : Criminal Action under cheating, fraudulent, breach of trust may be initiated, depending upon the merit of the case under section 406, 420 of IPC and section of IT Act (Cyber Crime) may further apply. Seek Legal advice from your lawyer on it.
[November 10, 8:08 PM] [protected] : I have requested many times now
[November 10, 8:10 PM] Flipkart Support : Mohammed, if the phone is defective we won't be able to arrange for the refund. The phone can only be replaced. your kind understanding is appreciated here.
[November 10, 8:12 PM] [protected] : I now forwarded this to the court now they will take necessary steps further
[November 10, 8:14 PM] Flipkart Support : I sincerely apologize for the inconvenience caused in this regard.
[November 10, 8:14 PM] Flipkart Support : The replacement product will reach you by 12th November, 2016. The pick-up of the defective product and the delivery of the replacement product will be done simultaneously.
[November 10, 8:14 PM] Flipkart Support : Please keep the product in the brand box with all the price tags and accessories to return and do not seal the package.
[November 10, 8:14 PM] [protected] : I want my money back that's it
[November 10, 8:15 PM] Flipkart Support : As informed earlier we won't be able to process the refund. The product is covered only under the replacement poilcy.
[November 10, 8:16 PM] [protected] : As informed earlier I showed you Trade Policy Act
[November 10, 8:19 PM] Flipkart Support : Mohammed, I assure you that we will receive a genuine product.
[November 10, 8:19 PM] Flipkart Support : Is there anything else that I can assist you, today?

I ordered a sony sbh 20 headset when i was open the box there is no product in box . i called flipkart lots of times for my problem but my problem is not resolved .they give only date date date three days completed but my problem still working . i called him regularly also talk to his senor but they only give date date
plss refund my money or araange replacement