Flipkart Complaints & Reviews

Ref to OD[protected], when i have checked the status, it was available as customer rejected.

For the same, i have made a contact with your customer care (Mr Charan) and he explained me that reattempt will be made as the customer not agreed to take the product.

But in actual, no one made a contact nor reached the delivery address with the product. How come a comment can be made that product is rejected by the customer?

And i was really shocked to knew that there is no provision of taking complaint when i have called to the customer care! That means, when ever you deliver the product, we have to accept irrespective of the actual need and time.

I have placed order of MOTO M 64 GB Phone from chennai and my order was supposed to be delivered on DEC 19 but i'm yet to receive this product AS OF TODAY[protected]. I feel that Flipkart is Scamming with a Product which is not originally available with them and misleading customers thereby creating a great Inconvenience. I Request the Concerned Department taken action against this as there are many customers affected by order this phone in Flipkart. Customer care are also not responding to my query and im routed to many agents which is deeply saddening and losing any trust in Flipkart.

Order Details
Order ID: OD[protected] Item)
Order Date: 15 December, 2016 7:07 PM
Amount Paid: Rs. 14509 through EMI
Rajkumar [protected]

Delivery by Mon, 19th Dec

I have bought phone from flipkart.com and had placed order thrice. But everytime flipkart has cancelled my order. Even initial order was cancelled after 2 days of confirmation. When i called to customer care, they said that according to t & c flipkart can cancel order anytime. And regarding refund, they will process refund after 6 days. I am still unanswered the reason to cancel all of my order.

18/12/16 i book above mentioned, OD[protected] for Redmi prime (Dark Grey 32GB) through ICICI bank net banking for which my A/c deducted Rs. 8999 with BIL/[protected]/flipkart.com/MP_FLIPKART_1.but i could not trace my order not receive mobile so far, i requesting you lookinto this matter as soon as possible

I had ordered two products, one tampered glass of brand 'Cover's hub' and another back cover (brand ASPIR)for my lenovo k6 power smartphone summing to rs 520.
I received both the products of another low quality brand
They were not as described in website
Did a replacement
After one week again got same brand product
Really disappointed with flipkart for poor customer satisfaction
Phone was damaged due to accidental fall during this period

Used the tempered glass due to urgency
'I require a full refund without return' from flipkart for cheating customers and unable to fulfill terms

Email [protected]@gmail.com

The product I ordered on Dec 4 was delivered on 19th Dec which is highlighted as a delay and the product doesn't even gets switched on . The order ID is OD[protected]. Please make sure the flipkart has assured products or do you provide such a poor service ?
I would like to hear a solution from on a cash refund or produce exchange ASAP.

Contact @ [protected]@gmail.com

PH : [protected].

Please contact me after 6p.m as I will be engaged with work rather than keeping you posted with this stupid complaint mail in wasting my time.

Dear sir I have purchased a double bad blanket from fill kart on 04 Dec 2016 order Id is OD[protected] with Rs1199/- . It was delivered on[protected] by cash on delivery. On same day I returned it because I didn't like it. So I requested for return on[protected] return id was[protected] and pickup date was 12 Dec 2016 but product was not picked up by flip kart. So I again requested for return it and return id was[protected] but once again this request is cancelled by flip kart. Sir I want my money back from filpkart but this company is cheating form last 20 days please help me.

My money is not refundable by flipkart, , , i purchase LeEco 2 rose gold 32GB on 12th december 2016...and flipkart cancel my order on 15th dec 2016 due to cyclone vardah..executive commit in three days i got my refund in my SBI account...but today is 21th dcember 2016 yet i didnt get my refund...i have all proof of chats and converstation of executive recording

This is to lodge a GRIEVANCE against my Order Id OD[protected]

I had ordered a Moto M on the very first day of its launch, i.e, 15th of December 2016 which was due for delivery on Monday, 19th December. When the delivery man came to handover the product, the mobile which we were supposed to handover in exchange (Galaxy Grand 2) had a flip cover over it rather than its actual back panel. This was of lesser significance to us and when the delivery man refused to take the set with the flip cover, he himself suggested that we get the cover and he shall come by Tuesday to deliver our new phone and take the galaxy grand 2.
We waited with our old phone in a proper condition to be exchanged but the delivery man did not turn up on Tuesday, and we got no intimation on his arrival whatsoever.
We waited patiently for a day and on Wednesday, when we inquired about our order status since we had been eagerly waiting for the new phone, we were informed that our order has been cancelled, and the reason was customer rejection (totally unjustified).
I am really disappointed by the service. I was so anxiously waiting for the mobile and now I’m sitting here typing this. I need to understand how can I order get cancelled when your delivery person himself suggested that this can be done the very next day. I also need to understand on how the order can get cancelled without even asking the person who placed the order. And I also want to understand that how, because of a minor problem in the exchange phone, our main order can get cancelled since we could have paid the full amount for the phone without opting for exchange in that case.
Did this happen because you have the sole rights on selling this device and due to its shortage in the market you seem to compromise your valuable customers or is it because flipkart is stooping low to poor services like this.
I really need a quick action on this, explanation to all my points above. I need the phone I ordered to be delivered to me ASAP and the old one exchanged just as how the the plan was.
Mentioning all details below :
Order Id: OD[protected]
Customer Name: Akash Tandon
Customer email: akki.[protected]@gmail.com
Date of booking: Launch day, 15th december 2016
Date of delivery attempted: 19th december 2016
Phone ordered: Motorolla Moto M
Phone requested for exchange: Samsung Galaxy Grand 2

I purchased a refrigerator on flipkart on 26 oct 2016.
It had a cashback offer of 15% cashback on citi cards which i selected.Its has been almost two months but i have still not any amount of cashback from the same
The amount is rs 1843 (15%) which is not a small amount.
the order id is OD[protected] . I spoke to customer care but of no use. Please help.

Dear Sir/Madam

I have placed an order for Moto M-64GB on 15th of December, i was told that it will be delivered on 19th December. I do nto see any update on in my order with regards to delivery, the worst part is if i call up customer care they disconnected my while talking on Tuesday evening and my calls are not allowed to call Flipkart customer care but i keep getting repeated messages and mails showing the same date of delivery 19th December, I feel that something is wrong with this product or flipkart has goofed up the something.Can someone help me getting it soon.

I placed an order for 2 men's grooming combos .. however I received only 1. The quality of the product i received is so bad. Not at all like the one shown in the image . The stitched are loose and it looks old and worn out.

I want ti return the same. Kindly refund the amount as soon as possible .
I have been a regular customer and this is not what I expected out of flipkart

Order no - OD[protected]

Invoice number - F0GHXDL[protected]

Regards,
Aanchal Wadhwani

I ordered head phone, but head phone cannot set my phone .My return id is :[protected].please refund my money.

I had ordered a mobile Redmi 3s prime and the product was defective from day one. They sent a technician to check upon which he did a hard reset but it still doesnt seem to resolve the issue. It had scratches on camera lens as well.
Though i raised a return request within 10 days they took 10 days to revert and finally saying it has crossed 10 days for replacement. The executives are so adamant to listen and just keeps saying no replacement/refund. This is the most pathetic service.

Hi team,
This is a very regretful situation that flipkart has brought me into . I being a continuous buyer from Flipkart, i have been put in to a situation which has made me very unhappy with the service provided and the customer service provided and also the lies that customer executive told me to cover up their mistake.I didnot expect this to happen to any privileged customer. .
I had ordered Moto M having order OD[protected] on 15th Dec 2016 and checked for the status . It was in approved state. I had checked the same on 17th for the status it was still the same. I called up the customer executive to get the current update on the situation, the response received was i would get the product delivered by Mon 19th . I had argued that the same kind of situation happened earlier to me and was handled only after an incident was raised. but the executive argued that the incident cant be raised. I waited again for one day to have the order processed further, but i couldnt find any change in the status . I called up the customer executive to check on what is happening in the background and an incident was raised against this . Till date i have spent almost 1 hour each day to follow up on this product by making a call with the executive. Every day i get a deadline from each executive that issue would be resolved by next day or wait for 2 days.
Not a single day i got a proper update from the Customer executive team until unless i called flipkart. every time i call i get a response from them that "i am sorry for the inconvenience caused, but we are not having any update" I had escalalted the same to the senior twice, but there is no response from them. Even the escalation team doesnot have an answer . i always got an answer that : I am sorry, will give you resolution in 2 days time. i was assured of it by 20th initially and then it got extended to 21th.

Mean while i raised a complaint in the facebook page of flipkart .They responded me well with a call and tried understanding my concerns, But i didnot receive any response from them about when i would get a resolution. I questioned the team on getting the call from this team, but the team gave me a reason that due to chennai rains their procurement was delayed, But i wondered how does the Chennai rain affect the product shipment . I was still in agreement with their words But when i spoke to the escalation team, i find that the product was being shipped from Delhi INDIFLASMART .
Now this is a new scam that you people do by making the people order during sale and then cancel or create scarcity in the number of products that the person ordered should cancel on their own.
You have created a situation here to me where i had been forced to cancel by order by no providing right ful information and irritating the customer by just giving me more dates to delivery. Now i did a close follow up and an escalation to 3 places and i get a message from you all that the delivery is rescheduled to 26 th DEC.

In short flipkart has mentally harassed me to the core with this product by
Not providing right data.
Not having followed up the incident to get it resolved
I was given wrong information to keep me shut my mouth.
When i questioned about how chennai flood can cause all of it and if in case it made any issues the sales had to be postponed and not continued if the procurement was not availabe . I was questioned for asking this .
Both Escalation team, the facebook page and the customer Escaltion team lied to me about the procuremnet issue.
I demanded for a compensation for all the harassment i went through and this was denied bluntly on the face.

Please provide me a compensation for all the situation that you people put me into.

My refund for order no -od[protected] has not been credited to my account till now... already I have got refund message from flipkart but amount not credited to my account. Already it has been more than 10 days. But my account is not showing any refund of rs.1715/-.Please do needful

I have ordered Redmi Note 3 (Dark Grey, 16 GB) with order ID OD[protected] but due to some technical issue I returned the product on 12 December 2016 they told me that they will refund the amount to my bank account within three working days but they are not refunding the amount. The totel sum is rs 9999/-. kindly help me. I will be highly obliged.

regards,

Riyanka Roy Chowdhury
[protected]

Ordered the mobile set with delivery date on 18th December. Not able to deliver the material and flipkart not bothered about to know the status delivery. Stsndard message from flipkart sta ting that, will resolve the issue in 48 hrs as consequently 19th, 20th, 21st and 22nd etc.

Seems, flipkart has advertising the moto m mobile on their portal without having stock, simply looting the customer money.

My product Asus Zenfone 2 ZE551ML (Silver, 16 GB) is not Genuine, the sim card slot is not working and the IEMI/S.no which is on the box does not matches with the mobile's IEMI/S.no, the service center people rejected the phone for the service due to the IEMI/S.no does not matches with the box. its been two days we are keep on trying to get with flipkart customer care but there is no response though we are trying from our registered mobile number. we want to rectify the issue as soon as possible

I purchased a fossil watch and it was not as described on the website so I returned it .they said refund will happen within 3 working days and its been 5days. Money is not back in my account. I contact customers care they say its pending from my bank end.but bank hasn't received any request on this
I have spent my entire day trying to get clear picture on what's happening .flip kart has worst customer service.
Please help me get the refund ASAP.

My order id OD[protected]