Flipkart Complaints & Reviews

Hello, i had placed an order on 24thoct (Order#: od[protected] during big billion day sale.. And my got confirmed and the item is shipped on the same day.. But on the next day when i got a message that your order got cancelled.. I immediately contracted customer service department but they are claiming that i had cancelled the order from my side as the product is so expensive... But really i had not done that and i begged customer service team to reinitiate my order but i am very disappointed with their answers.. I had called more than 50 times to customer service department... Every time they are telling "we can't do anything" please please please please please please reinitiate my order i want my order.. It is my first ever online purchase and i want it to be successful please do that immediately i am waiting from you.. I will be very very thankful if you do that

I have order a asus zenfone 2 smartphone on 26/10/16, was ddelivered on 28/10/16. But found the phone is completely dead. I phone was not switching on, i have tried 3 to 4 time to switch on/ also i think the batter may completely drained, that's why not getting on. So i put it on charger for a period of 8 hr and then tried to on the phone, but not possible.
The model is asus zenfone 2 ze551 ml (64 gb silver black).
I have send a return request on 28/10/16, but till now no confirmation from flipkart.

I order lenovo vive k5 plus phone order no- OD[protected] for 7599/- on offer price they did not deliver my product even I called so many times to customer care after expected dates they assure me 2 days to wait when I call as 3 times. Finally they cancelled the order without inform me tracks showing maximum reaching. No courier person contact me on my regd Phone. How they playing with customer & to fraud genuine customers.

I bought a above mentioned product from you. but unfortunately, when i got the product, i saw many problem. next day i sent a mail to you. but your service provider told that it would be solved instantly. but still now mentioned problem have not solved. the major problem are again given bellow.
1. camera problem (specially at night)
2. volte set but still now not working

Anup kundu
Contact no.[protected]
Email id: [protected]@gmail.com

I ordered samsung galaxy a7 mobile in flipkart to gift my brother's birthday. I received mobile two days before. I opened that box in bluedart courier office in that box there is mobile box but in that mobile box there is no mobile. The box is empty. I asked flipkart for refund they accepted and told me that they will refund amount with in 5 business days. After 5 business days again i called flipkart they said wait for 3 more days you will receive your refund i waited for 10 days i didn't received refund again i called flipkart they told me that they will arrange replacement. I rejected that replacement. They again accepted to refund my money again i waited for 8 days. Now they rejected refund. What should i do now. Should go for legal fight?

Hi

Myself shishir kumar nayak & this is a complaint of flipkart.com

I have ordered the samsung galaxy on 5 from their website on 14th october, 2016.
Order id no- OD[protected]
and it he delivery date was 20 oct. The associated courier is #bluedart dhl. But i was not deliver in that date so i call costumer care of flipkart, that said 26 oct. But still not i can't found my product. On the delivery date they increasing date and now the date was 28 oct. It was too late.
After 15 days Flipkart cancelled the order and said the seller could not fulfil the order.
Expected delivery date is[protected]. But it's is not deliver customer care executive say your it is cancelled on that day.
But no one can call or come to delivery.
The customer service guys are repetitive and say the same thing "please place a fresh order".
But this seriously is a waste of time, effort and money to shop on Flipkart.
Plesase avoided being fooloish. I requested you to not to order by flipkart. It is fake it delivere different item first than they not care for customers. Their is any problem with there system they say the request is noted and be a next date but there is no done of any work. They give you date to date.
Their is very loose work. The company not provide a satisfaction to the customers.
I m very disappointed to Flipkart. On 30 Oct I m going village. I want urgently samsung galaxy on5
So, I say to my country people please avoided to being foolish..

I have purchased Samsung On Nxt smartphone through flipkart app against exchanging my old samsung mobile grand neo 19060.
while purchasing through app, I have not entered any details manually but the app has captured the details automatically.
now when the delivery boy comes with actual new mobile, he found invoice with mobile name Samsung Grand instead of Samsung Grand Neo and because of same he has refused to delivered the same.
I called up your tollfree spoken with Umang Gupta and Hemangi Vajpayi from excalation team, but those were not in mood to listen and believe me that i have not entered any details manually. if you can check you, there are 2 options comes while exchanging the mobile, one where the user using mobile details are captured automatically and second where user has to entered details manually.
in my case the EMIE no also matching, but just because the mobile hand set name differ, your customer executives think I am lying and I have entered wrong information. being Diwali season, I was eagerly waiting for mobile handset, but just because of internal manual error happened while generating the invoice, you have scrured up my Diwali season.
your tagg line "Ab har wish hogi puri", is not suits to you.
Please confirm the direct email id of Mukesh Bansal, if you are not able to resolve my issue, so that I can share my "ab har wish hogi puri" experience.
This is not first time I have ordered from flipkart, so being one of the existing customer your customer support team should respect and listen and not to make him false or liar.

I had ordered apple macbook air from flipkart on 4/10/2016. Order id is od[protected]

I received my order on 19/10/2016 when i opened the macbook it was a used one and not even in warranty. The serial no behind the macbook and on the bill is different

Serial no behind macbook-
C02pva9jg940

Serial no on the bill-
C02r9b6hg940

I am repeatedly lodging a complaint with flipkart they are calling me back but they are refunding nor replacing.

I want to lodge a complaint against flipkart because my amount is stuck up now

Till date flipkart did not return my money back in my Bank account for the product I returned. The order is OD[protected] of amount Rs 792/- They have received the product. I think they are fraud. I am totally at the loose point as I don't have the product and I don't have that product money. And Flipkart is enjoying both the thing. Non of the person from Flipkart is replying to my mails. I am sure that it is the last item from flipkart I have purchased and I will never buy any thing from flipkart again.

Order no. od[protected]le eco le 1s eco mobile phone)

I had received yerday evening said placed order delivery but order phone recived in damage condition. phone screen was damaged. photos already shared on email yesterday. after that i am rugulary calling to them but no one is picking phone and call is moving on ivr only and on email they are responding that they will call me on 29.1016 around 2 pm. this services and product quality was not expected from flipkart. i purhcased this phone to gift some one on diwali day but as per flipkart services and behaviour may be this could not be possible. pls help.

Dear flipkart please look into your services and product quality checks to do not repeat such incidence again with any one. you are also requested to call me today ([protected] and [protected]) and replace the same by 28.10.16 (before 7.00 pm) or else refund money into my card account.

I m very much disappointed by ur service. No one is doing anything on my issue neither the are escalating my problem. Only I hv given dates n dates. I just want that either my problem to be solved today. Otherwise I m going to consumer court bcuz no other way is left to me. I want either my product or payment today. Otherwise I will claim the amount with intreast of such a delay.

Hi

Hope everything is fine. I have one issue with flipkart. I ordered one gift for my wife which was cell phone of vivo from flipkart, order number is OD[protected]. When I received the product, the product was not there inside, I tried to stop courier boy also but he was gone till that time. Immediately I called customer service one of the associate said me that, replacement will be arranged the first message I got from flipkart was

Replacement Arranged: The seller has arranged the replacement for your order OD[protected] and it will be delivered by 21-Oct-2016. Please check your email for more details.

After some days I received a message from flipkart was

Return Update: Sorry, the seller is unable to fulfill your return request for VIVO V3... with order id OD[protected]. Please check your email for more details.

I called customer care service department again, I said i want to talk to your team lead the associate transferred the call to team lead her name was mahek, she kept me on hold for sometime, after unhold she said we have escalated the issue to our so and so team will be resolved within 48hours. I said her iam getting a mails from flipkart that there are unusual return from your end so our system is cancelling the request, I informed her I have never returned any product or even raised a complaint in flipkart, she said let me check. She checked and informed me that I can see that you have never return any product in flipkart or even raise a complaint then too you are getting such emails from our email team it means that it's our fault your history is very clean in flipkart, it's fault of our back end or email team which sends such messages, and she promised me that either you will get a replacement or a refund of your product, I called customer service after 48hours again as issue was not solved even after commitment given by senior, I spoke to team lead same thing he did and informed me the same and said to reply on [protected]@flipkart.com . I did that also, after emailing I called customer service again they promised me within 24-48hours it will be solved but still same thing going on. I tweeted to Sachin Bansal and binny Bansal on Twitter so that they come to now and they would help but no in reply iam getting a response of flipkart support on Twitter with same commitment. Iam really really frustrated what to do, for people like us 15, 000 is very big amount. I saved money from last three months for this gift, but never expected this from flipkart.
I watch your show everytime, iam big fan of your, you are the last hope for us. Flipkart people are not at all helpful. Will be very very grateful if you help me in this matter.
Hoping for sonner reply.

Thanks and regards,
Puneet Sabhlok

My refund money to not coming my bank account. They are 14 day. Going to my refund. Plz money refund arjently.. I am so existing my refunded money he is very important plz arjently refund my money i request for you. I am wating for 14 day. I need my money. And not open my account in flipkart is network problem. Plz give me my refund and call me
Mo.[protected]

I m buying redmi note 3 on aug 9 delieverd by 24aug... Silver color 16gb 2gb varaint price 9999rs.. My problem is display not showing colors properly.. Led light blowing out of side also navigation button are blowing outside... Other all mobile have good clearity of redmi note 3, my redmi not 3 mobile have no clear showing videos etc... Hanging problrm, finger print not work properly, heating problem in charging time have tempreture have 45 then mobile restart many times.. Plz help me sir

In spite of specific directions & ur commitment through email / sms (Order no - od[protected] consignment will be supplied on 27th october 2016) till this time (17.10.2016- 11.00 p. M) you failed to supply the ordered consignment, if the same will not be delivered by 18.10.2016 10.00 a. M, you will be liable for the damages as well as we are not to order any article in future, take this most urgent.
You are also advice to take strict action against the courier service company for their negligence if any?
Also note the consignment is a gift to my dears on the occasion of dhan teras

Will awaiting for responsible & suitable steps
Tahnks r. N. Mukherjee, advocate (W/o mrs. S. Mukherjee)

1. The delivery rep came to my house at 1430hrs today on 27 Oct 16. My house is on First floor .I saw the delivery boy and told him to wait for 2 minutes. He responded. However as I went downstairs he had already left without delivering the mobile. Despite my no of complaints thereafter till evening there was no response.
2. At 1945hrs I receive an SMS that your rep was trying and get in touch with me and there is no response from me. How ridiculous is this. If you do wish to deliver items like this. Why trade. This kind of response is totally unacceptable and not expected from a reputed coy like flipkart.

I have given order for peter england grey trouser on 04/10/16 through prepaid delivery but flipkart cancelled my order due to long delivery promise but they did not refund my money. For the same i have mailed and talked to customer care but yet no resolution obtained. I am following the flip kart fom last 20 days. Each and every time they told me a new story about my refund. Now i am frustrated with flip kart.

Amount - rs 945

Sir my name is manish and my registered mobile no. is - [protected].

And i have ordered two order from flipkart one is (numero uno slim men's blue jeans) and other is (lee skinny men's blue jeans). and cost of these two products is rs. 3265 rupees.



With order id - od[protected]

When i received these two products the i saw there is no brand tag and no price tag on these two products. and products are totally diffrent that i ordered means duplicate product is delivered to me. then i generated a return for these two product but when the courier boy come then he said that sir i can't accept this product for return because there is no brand tag and no price tag.

And said now you have to call to flipkart customer care for generating return then i call to flipkart the and flipkart executive generate the return for product. and next time again also delivery buy refuse to accept the product and said there is no brand and price tag. and many time i have generated the return pickup by calling at toll fee no. but always delivery boy refuse to accept the product and always said that there is no price tags and brand tag.

So please help me to return my product as soon as possible.

Thank u

I order lux inferno v neck pyjama set.
Expected delivery date is[protected]. But it's is not deliver customer care executive say your it is cancelled on that day.
But no one can call or come to deliver.
I m very disappointed to Flipkart. On 30 Oct I m going village. I want urgently lux inferno v neck pyjama set.
Order ID Your Package from FLIPKART with Order ID B[protected]-[protected]
My name is Mithlesh k Pandit.
Please deliver me tomorrow it's urgent.

Yesterday my account have been deducted rs. 15990, rs. 7490, rs. 4799 respectively from flipkart.com banglore. i have complain to the concern bank office but they instruct me to send email in [protected]@flipkart.com but its not working. so if you find any possible lead for this act. please send me the information.

Here my account no. [protected]
Mrs. pukhrambam bino devi