Flipkart Complaints & Reviews

I am extremely dissatisfied with the way you process your delivery. I have ordered apple iphone 6 (Grey, 16 gb), on big billion day sale and it was supposed to be delivered on wed 12th oct 2016 with order no "od[protected]". On 5th oct 2016 the flip kart delivery team called me and said it will get delivered on wed 5th 2016. I have said since the delivery date is on wed 12th 2016, i don't have the phone to be exchanged with me. So please bring it on 10th monday 2016. On monday morning i am getting a message saying the amount has credited back to my account, and when i checked my order status it is showing returned. Please note i have never asked for the return of the product and had no intention to return it. I called the customer care department on monday and now they are saying it was returned because of service issue. Please note i am staying in cochin, in the heart of the city and also have the call records showing that your people will deliver the product to my location. Also my friend in the same office has received the product. And your system itself don't allow some one to purchase an item which cannot be delivered to a particular location. So there is no service issue as said by your customer care representative. Also i wanted to talk to the manager, and the customer care people are repeatedly disconnecting my call and saying they cannot hear me well. I already reset my old phone and transferred all my data from the old phone to my laptop and waiting for the new one. Please note i need my product i have ordered.

I am highly disappointed with my experience with flipkart this time. I had place this order on 4th oct. It was informed to be delivered by 6th oct. However its 10th & i hv been still getting the same status that the product is out for delivery. Worst thing is tht ur customer care supervisors naveen & vivekita made fake promises n assured the delivery on 8th. I also had received a call from a delivery boy on 6th he was drunk and mentioned 10 in night that he will come next day to deliver the product.

I am still not able to understand when would i exactly get the order delivered as i have already paid.

I will soon drop a mail in consumer court too stating that your team calls when drunk n makes fake promises to customer.

I need the delivery to be maid today else i am taking this to high authority n consumer court too.

Siddharth - [protected]

Order number - od[protected]

Hi
I had ordered coco chanel no 5 but on delivery i received fake chanel
Even it can be checked from net, it is a fake chanel no 5 delivered to me
I never expected flipkart to deliver fake products.
Please return immediately and either provide me original or return my money. I am also attaching the points to detect fake chanel no. 5 perfume. I have already given a request with no. In[protected].

Further it is worth mentioning that in case action is not taken and the fake chanel no. 5 which has been delivered to me, is not replaced with in 3 to 5 days then i am not left with any other choice than going to the consumer court of law and will also put all the details in social network media regarding the fake delivery. I want to make it clear that flipkart should immediately provide me with original product or refund my money

Dr gambhir
Incharge forensic
Chandigarh

How to detect fake: chanel no. 5 perfume

Along with the popularity of chanel no. 5, the draw of the counterfeit market has also grown. Below are a few steps to separate the real from the fakes.


1. First, check the appearance of the bottle. The label should be made with raised letters and should be perfectly aligned. (The appearance of my delivered bottle are not having raised letters as should be in original.)


2. Next, look at the interior of the bottle. There should be no inconsistencies in the glass surface or interior contour. (Mine is not)


3. Next, look at the perfume itself. Many of the counterfeit versions are much darker like the one above.
Also, make sure the liquid is not cloudy and that it doesn't have any debris floating around. (My bottle is of darker version, the liquid is cloudy having debris floating around)


4. Next, look at the small collar around the neck of the bottle. It should be centered and fitting the neck. Notice, the collar on the fake one is off centered slightly. (In my bottle it is off centered)


5. Next, look at the bottom of the bottle. The printing should have no spelling errors and should be in alignment with the bottle (Not crooked). Fake ones sometimes use labels on the bottom. If it has a label, it's fake.

The examples above are from a coco chanel but are the same as chanel no. 5.
The fake above has the following issues:

(1) the "chanel paris" is missing.
(2) it has "new york, n. Y." instead of "n. Y., n. Y."
(3) the "92200 neuilly sur seine" underlined logo is missing.


6. Next, look at the back of the bottle. You should be able to read the label from the back side like the one in the picture above. You should also not see a tube on the inside of the bottle.


7. Another thing to look for is a gap in the nozzle. The real chanel no. 5 has no gap at all. Another thing wrong with this one is the label. Notice how it's slanted to the left.

Dear sir,

On 3rd October I had ordered Redmi 3S prime mobile on Flipkart (Order ID: OD[protected]. The order was approved and it was shipped by Flipkart on 4th October. But on 5th October I got a message saying that refund is processed. I was surprised to see that and when I called up their customer care they told me about the cancellation of the order ( after 90 mins of talk ) due to mis-route, non availability etc. and they confirmed that it is their internal problem and mistake has happened from their side. Further I followed it up (through e-mail & Twitter) and they informed me that the mistake is from their side and I have to place a fresh order. After this message they stopped to reply to my email and tweets ( from the last 2 days). I had informed Flipkart that I am ready to wait for the delay and need to get the item which I had ordered.
Please note that this mobile is an exclusive to Flipkart and sold under flash sale. To order it again during flash sale is very hard and near to impossible. Also the present price for the item listed is Rs.8999/- but i had purchased the item at Rs.7648 /-. So if I have to buy this item again I have to pay an extra amount of Rs.1351/- and need to be in the queue of flash sale. As a genuine customer it is not acceptable. since they have accepted that cancellation of order is their mistake (copy of email attached) I request you to intervene and help me out of this situation. As of filing this complaint the refund has not credited to my account.
Order ID: OD[protected] Item)
Product details: Redmi 3S Prime (Dark Grey, 32 GB)
Order Date: 3 October, 2016 5:58 AM
Amount Paid: Rs. 7648 through Debit card

Desired resolution:
Flipkart may deliver the item which I have ordered with a delayed timeline. If it is not possible I may be allowed to buy the same product again with the same price (Rs.7648/-).

Regards
Jishnu Raj VR

When we ordered a product they charged delievery charge. But when the time of delievery the courier service agency telling come and collect product from their office. So why should I pay delivery charge? Now itself they decide to return the product. They are deciding everything. Why they dont think about customer? So kindly take the necessary action against this.

I have ordered Moto E3 Power White color phone on 3rd OCT 12.24 AM.
My order ID : OD[protected] Price 7199 (After 10% SBI Discount)
It is showing everything positively about shipping, tracking details and everything. But at last moment when phone reached at Bharuch (my location) within 10 minutes instead of delivery it got redirected by flipkart and order cancelled automatically without intimating me.
I have not received my money 7199 also.
Flipkart is saying order is cancelled due courier partnet problem.
Courier person is telling problem from flikpkart and they cancelled.
You can see tracking details on https://www.ecomexpress.in/
by entering this airway bill number[protected] .

This was totally fraud done by flipkart and now they saying you have to order this phone again.

Please help me out.

I ordered mixer from flipkart after reaching to my destination it cancelled automatically!!

I ordered amway artistry youth xtend protecting cream (50 ml) on 30th sept 2016 against cash on delivery. i got the package on the 4th and accepted the delivery against cod. upon opening the package i was shocked to see a hair cream worth 90/- inr instead of the amway artistry youth xtend cream which was worth 3, 699/-
I immediately called flipkart and notified them and also have sent around 10 emails on this to them. everytime they revert with auto response that my complaint is being looked into. no resolution has been done since.

Hi
Pl provide uplicate mobile for below details :
Purchase date : 14, june, 2014
Awb no. : wsrp[protected]
Order : [protected]
Mobile : samsung grand 2
Price : 18209/-

Mail id : [protected]@rediffmail.com

Billing address : hindustan media ventures limited,
Upsel premises, 5th floor, padam tower, 14/113
Civil lines, kanpur - 208001
Up
Ph : [protected]

Hi I m Somesh Manjunath mobile number-[protected] I have ordered an 1 to hard disk 25 days back and it was not working so I returned the product Ecom service couriers came and took the product but dey called me and told dat flip kart hasn't sent us any barcode for return so v are giving back the product to u like dat so Wat is dis I have followed all ur rules and regulations for return but even though problem for refund of money kindly refund my money it's been 10 days since I returned the product

I have ordered a Samsung Led 32 TV from Flipkart on 2 nd October and get delivered on 4th. They assured installation will be done within 2 days. But yet not done. I have raised issue and they are changing the date every time. Today 11.30 was the last date given by them. But issue not solved. They call in the given number at the address but unfortunately I was not home that time and my father receive call they told within 1-2 days again. But I can't wait anymore. I want the installation by today. Please help me. I am very unhappy by their service. From last 7 days I can't call customer care. All time executives are busy. Please help me.

I order a iPhone 5s 16gb (order idOD[protected] on 16049rs it's order cancelled as automatic
So I can't received my refund plz do something it

3rd october 2016- i had ordered an apple iphone 6 from this company's website and i got the message that the product will be delivered by 6th of october
6th october - i was waiting for the product throughout the day but was not delivered and i got the message that the product delivery was unsuccessful due to customer was not at the home. I was at my home and i didn't get any call or message from the delivery boy that he is standing out of my home. And they rescheduled the delivery date to 8th of october. I called them around 10 times a day but i don't get any information about why they said customer was not available.
8th october - as customer care executive promised me and send me the message that my product will be delivered by 8th october by 9pm. But again i got the message in the evening that due to some problem we are unable to reach you and will deliver your product tommorow 9th october (Sunday). I called them and shouted then they told we promise to deliver on 9th october (Sunday). And i got the message.
9th october - again i was waiting at my home for my product but i didn't get any message that the product is out for delivery or not. I called them again and i asked them about the status. Then they told me sir we don't deliver products on sunday u have to wait till monday. They promised me and said sunday is off day. And i got the message in the evening that customer was not available so product was undelivered. And promised me to deliver it on monday 10october.

Sir just want to know why they are making a false statement and fake promisses. Kindly look into my issue.
Thankyou..

I received a defective damaged product from flipkart as i raised a complain 2 months back providing them with all the details but my issue is still pending and flipkart is not doing anything about it. I'm not able to talk to any flipkart representative as the ivr doesn't allow to connect to an associate. If someone could help me with my issues then it would be really helpful.

I have booked an article with flipkart on 3rd October 16. On 6th I received SMS that article will be delivered today but after one hr i received sms attempt fail. same instance repeat on 7th October 16. I have called more than 100 times to sales executive but no one picked the phone. I am continuously in touch with executive of flipkart. Today (10th Oct) I again received with PIN of field executive, I called him he picked and phone and informed that he has no article with him. and again I received msg attempt fail.

Hello sir, mam's,

My order number is od[protected].

Kindly tell me why this order is return.???

This order promise delivery date is 6th oct 2016. But you did't done your promise. After that i am not available in delivery address then i have reschedule delivery date in flipkart and also in your courier partner but they are they are attempt delivery why?... And now they return my order why...?? Give me a region??

I have bought this phone approx. 1 year earlier.in the specifications menu, 4g
Ervice had benn shown but in actual it is not a 4g service enabled phone.
Jio 4g is also not working in my xiaomi handset.

If the phone was not 4g enabled, why you had shown in the details section?
Its a humble request from my side, please help me to resolve out this problem

Email : [protected]@gmail.com

Purchased from #flipkart #supercomnet seller on date 05/10/2016, but till now no updation on this products, #supercomnet people has not confirmed about the product
my order no.
OD[protected]

I buy a sandisk wireless pendrive have an amount of rs.1549 and I cancelled the item after 3 days, because it takes 18 days to reach. After 1 day of cancellation, it is showing your amount is refunded. But I didnt get any amount to my account. The status showing was rs.1549 has been remitted through original payment mode.

Please solve this issue which I have a loss of rs.1549.

I had ordered an item at flipcart.com during big billion days sale 2016,
Which first of all got delivered late after a lot of followups! But alas
What i got was the cheaper product of same company. Product with mrp of inr 3400 (Bathla x-press lite ironing board) was delivered instead of what i
Had ordered and paid with mrp of inr 4300 (Bathla x-press ace ironing board). I called up their customer care and they told me that the price has increased for the product (Discount no longer valid), so they can't replace the
Product, but can only refund the money. This is sheer cheating. I booked
The order for an item at a given price in their so called big billion days
Ale - these guys delivered wrong item, that too after lots of follow up and
Now they are saying that product cant be delivered at that price.

Correct item has been mentioned on the invoice, but physically wrong product has been delivered. Invoice copy is attached.