Flipkart Complaints & Reviews

I ordered for Headly HR-12 kg Combo 4 Gym & Fitness Kit Order number OD[protected] on big billion day thats the 19th november 2015 and they promised me delivery date on 23rd november 2015, when the product didnt arrive on the promised date i called the customer care and they took a complain and told me that they will deliver it before the 5th november 2015 bt they did not deliver it so i called on 4th november evening to enquire about it and the customer executive took another complain promising me that the product will be delivered to me before 8th november 2015 but even on 8th the product was not delivered but i recieved a mail and a text message on 6th november saying the product is delivered when i called again to enquire they again extended the date to 13th november 2015 saying it was a technical mistake and there is nothing to worry about and this time the customer executive said that 100% sure i will get the product and even sent me a mail assuring that they wil give a resolution but today thats the 13th november 2015 they send me a mail saying wait till the 15th November 2015 when i called to enquire about this the customer executive was very rude to me and extended the date to 17th november 2015. when i called again the customer care executive told me that he will connect my call to his senior and kept me on hold for about 15 minutes and then cut the call. i have called them many times during this full period and all the time the customer care executives say that they are transferring the call and keep me on hold and disconnect the call. i asked them to give me my money back and i dont want their product but they dont do that also. give me my money back i dont want your product because its almost a month now.

I have purchase the iPhone case in flip kart it's not a proper size then duplicate product . I have message them there is no response from flip kart customer care . So don't buy any product in flip kart . I request u to accept my complaint as soon as possible ...

HI, I have purchased VU LED TV on Oct 14 2015 @ 12.27 am in a deal price of 4000/- less than the actual price. The estimated delivery date is on 26 Oct 2015. The Flipkart team has missed the delivery date and i have called the Customer care and they have promised the delivery on Oct 30th 2015. Again they have missed it and promised to Nov 1st, 4th and 6th, 7th and 9th and so on. Again on today i have called on 9th Nov 2015, one more time they are asking for more time, meantime i have tracked the courier and it was return shipped to the Narsapur from Rajhmundy. I have brought this product in EMI, i have paid emi as well. The Flipkart team is not willing to give me any compensation nor able to delivery the product in time. They have missed time lines for 8 times.Alternative contacts: [protected].

Here I have received a call from Flipkart, Would sound to be a kind of threatening call.
They have informed us to wait till 20th of this month other wise cancel it.
He was also advising me to cancel the product and willing on giving 5K- in Flipkart wallet.
I was inquiring the team about the reason on missed out dates and delay on the Delivery Dates to the specified pin code. It is wonder to know now that the source of delivering on the mentioned Pin Code isn't possibly available. So the blame needs to be taken either by the vendor or the Flipkart App Developer
The conversation was dropped/disconnected abruptly. I believe to say that the talk was more on the heavier and impolite.


Here I provide the reachable contact numbers below.

Alternative contacts: [protected] (Preferred one) / [protected].
I am really suprised, the Flipkart customer care people are promising me to deliver my package in 2 days.

Till Now, Background Team or consent team(from flipkart ) doesn't call to me regarding on this issue .

I ordered "Quantitative Aptitude for Competitive Examination (English) 3 edition" but what I got is "Quantitative Aptitude for competitive examinations 2nd edition". This is complete fraud, also the book I got seems to be duplicate as the color of the pages is not uniform and also the book is ripped from corner. This is fraud, Flipkart is fraud

Worst experience ever. I raised the request for return of two items.
The executive came and collected both. I got refund for one and for second I have not got refund. Even no status has been updated in my profile and in profile its reflecting that product is still with me.
I called flipkart customer care. told him to sort my complaint. He said that he will escalate the matter and gave me some random complaint ID and said I will get the update within 24 hrs. But no update was given to me after that.

I again called flipkart customer care and again told him the whole long story.
He also gave me the same excuses that he will raise a complaint ID and then I will get the refund. I said to him I don't trust now let me speak to the senior executive. I was put on hold for 15 minutes no one recedived the call.


I called third time to another executive and again told him the long story.He finally connected to me to senior executive and SE said that I must have acknowledgement for the returned product. But I said that no acknowledgement has been given to me.

I have not got any refund yet.Its for my wall lap worth rs 775

I hate flipkart. I won't buy anything from now onwards from this site.

Around 15th Oct 2015, during Big billion sale I ordered Jabra Stealth Blutooth Headset for Rs.1800/-. I made the payment. Delivery date from flipkart was on or before 2nd Nov 15. But I didn't get the product till 12th Nov. On 12th I called help center number and asked them about my order. Person on call raised a complaint regarding my order and promised me that it would be resolved by 6pm on the next day. I was happy to hear that.

But after 2-3 hr I got an email that my order has been cancelled and refund is initiated.

What the hell is this??? I want to ask ??
I want the product and not the money.
Today's price for that product is around Rs.3120/-
Who is going to pay the difference amount ??

I am expecting the PRODUCT from flipkart and NOT MONEY.

???????????????????????????????????????????????

Order ID: OD[protected]

I brought a bicycle from flipkart, with some of the parts missing on delivery. I made several phone calls and sent emails. Even after raising a complaint request for parts and followup for more than 2 months. There are not worried about the client satisfaction at all. Please don't buy this goods from this dealer or flipkart.

They have a problem sending a missing spare parts and no solution to my problem and they have taken my money. My Order ID OD[protected]

I am highly disappointed with the services provided by you . Not just once but many times this has happened in the last 15 days and you expect a happy customer. Firstly, I had ordered for a "Janasya Chiffon Saree" which was supposed to have been delivered on 19th October. When I contacted your customer care service I was informed that the product was cancelled without raising any request. Later, on probing for more information I was told that the shipment was lost and was asked to manually update with the delivery center. Finally, the product reached on 29th which is 10 days after the actual date which I had to cancel since I ordered the same from amazon. I still did not raise any complaint but a similar case again happened - I had ordered for a mobile case cover which had to be deliveredby 22nd October. I called the customer care and updated my address some 4-5 times and still the delivery went to the old wrong address. Even after updating the address again and again, I get a reply to cancel the order and rebook it.And now I get a message saying that my order has been cancelled. This is an extremely disappointed service from your side and if this is the case I doubt buying any products from your site and might as well tell my friends relatives about your poor service.

Case 1 : I have ordered a phone (Samsung Galaxy On5) on 6th of November & actual standard delivery date was 10th of November, Product was taken out for delivery on 11th & 12th of November but it was undelivered without no reason when called customer care they don't have proper update. Case 2 : I have ordered another phone (Moto G3) on 7th of November & actual standard delivery date was 13th of November, Product was taken out for delivery on 9th, 11th & 12th of November but it was undelivered without no reason.They think customers are fool, i expect the product & wait or make someone available at the delivery address on my absence. I raised escalation request on 11th of November around 8:30 PM they said i will get a call back within 24 hours it been 27 hours i didn't receive any call back when called on 12th of November they don't have update & they have standard template of answers it will be delivered tomorrow before 7 PM & concern team will call back in 24 hours.The took my money & playing with it Escalation # IN[protected] Their response caused depresssion in me and flipkart needs to provide a solution to this and compensation for delayed delivery.

I have ordered a sony headphone MDR-XB450AP with mic order id: OD[protected], insteed i received a third party duplicate product and that without a mic and of different color. Flipkart is just loosing their trust by allowing such sellers who think that they are smarter than the customers. Seller's name is RockingShop. Have initiated the replacement hoping to receive a genuine product this time.

My mi4i have heating too much, hanging too much & network issue 3G speed not received ... & your executive says return not possible because as per our our smart check app no problem found ... Flipkart disappoint me first time. If flipkart won't replace my mobile I have to go to consumer Forum for complen against you.

I have ordered Mobile from Flipkart on 06th Nov15. On 09th Nov i got OUT OF DELIVERY message, but didnt delivered. Got Another message on 10th for OUT OF DELIVERY with the details of courier guy. Again it was not deliverd and on calling courier guy said was problem with car and would be deilverd on 11th. Again on 11th it was undeilvered and this time courier guy said they got suddenly off for Diwali and would deliver on 12th. On request Flipkart executive initiated the reattempt for 12th but on calling courier guy he said he didnt get any message for any delivery on your name.
This is the pathetic services from Flipkart. Dont know who is lying either courier guy is making me fool or executives are not effectively working. Flipkart is now india's biggest company but operating/working like a bogus startup. Flipkart was having great servies when it was just selling books. By giving these type of services and hiring this type of staff they have started their FALL. And i am assuming AMAZON would be next giant of online retailing with great services. I suggest all of you, think twice while opting FLIPKART for buying.

Hi,

I had ordered a TV from flipkart, order no :OD[protected] As soon as the order is placed on 06th Nov there was an option to select the
Scheduling delivery date & timings. I had selected the same to 12th
Nov as it was festival time and I would not be in the location until 11th.

I have started getting calls again n again on 07th Nov about the delivery
and installation, I had calmly informed them that I had rescheduled it for 12th Nov as promised by flipkart app. Even, they had agreed to deliver it on 12th Nov as promised during booking.

Now, again to my surprise on 11th suddenly the order is returned/ cancelled without even consulting me. Flipkart customer service is soo helpless with this matter, they are not surprised and not even bothered to give me any solution.

Initially, I was told that the order was cancelled by me, upon questioning repeatedly, it was agreed by Customer care that the logistics team had cancelled the order on its own. The logistics team was supposed to deliver the product on 12th Nov and they have cancelled it a day before .. !

I have raised a complaint ( Complaint ID :[protected], still have not received any resolution) to give me back the product at the same price as the problem is from Flipkart and not my side. Really disappointed by the way how our precious time is being wasted. Worst experience ever...!

Hoping that Flipkart will give me the offer price again to book the product
again at least. If not, its high time to convey this message to my buddies
who do online shopping in Flipkart about the service.

Also, please NOTE that I have lost few other good offers in other websites because of this booking done in Flipkart, so it really matters when a booking is cancelled during festival times when offers are all over e-commerce websites.

Calling it THE END for Flipkart shopping, if the issue is not resolved in 24 hrs.

--
Sharath​
+91 [protected]

I ordered from flipkart website the product "Durian Oxford-Hb-Black Fabric Office Chair" order no:OD[protected], but till date i have not received the product. Flipkart is promising me that the delivery will happen at the earliest. They are not able to locate the shipment and neither confirm if the product has been shipped or not. They are not willing to return back my money. There does not seem to be a proper escalation procedure and I dont know what other options are available to make Flipkart resolve my issue.

Order id-OD[protected] I hv sent this product bt no refund issued yet pls do needfull

Sir,

I ordered the Power Plus MEEE83BL1213 Emergency Lights,
Order ID: OD[protected] through Flipkart. But I got
wrong & damaged product. I requested for replacement.
But for next 2 times also I got wrong & damaged product.
Actually they are not having the original product.
Now they are not refunding my money. They are torchering me
for just Rs 130. Everytime they are asking for some details.
I've provided all the details still they are not refunding
the money. They are making fool & creating probems for
me.
Sir, I am a regular customer of Flipkart but this time I am
facing so much problem for just Rs 130. It is very shameful.
Flipkart is such a big & ethical brand having a huge
goodwill but your customer care team does not behave like
that.

Hope you understand my problem and credit my money to my
bank account or to WALLET.


Regards,
Mrs. Garima Nanda,
SPARSH NANDA,
11/1364, MALVIYA NAGAR,
JAIPUR. 302017

Hitachi person says ; why did you buy online they are not trust worthy.

Bought a hitachi ac from flipkart :
experience they shipped a non matching remote now they tell me it should have been resolved by hitachi itself as this is reported after 1 month of buying...so brand has to support.

Question is if you are by some reason not able to get it installed within a month no one is going to listen to you...


Story learning.

buy only when you need it within 48 hours and do not trust anybody, dealer or online or brand in this case like hitachi...

I have ordered a laptop on 5th Nov 2015 through flipkart Joyfuldeals(Seller)
Laptop details:
HP 240 G3 Series 240 L9S60PA core i3

I have recieved the product on 11th nov 2015 and they have delivered wrong product
wrong product details:HP K1C59PA#ACJ

When we saw the warranty details in manufacturer site(HP)it is showing warranty expires on jan 2016 which means product was registered and used by some other person from last 10 months.

Please take necessary actions on the flipkart or the dealers

Dear Team, I would like to take this opportunity to express my grievances towards the services provided. The item that I ordered was never attempted to deliver. I did not receive any calls from the service provider for attempted delivery. My address which was updated is wrong and was never rectified. And this is not the first time that this is happened to me. Once before I was not delivered the item and it was cancelled against my wishes. I[censored] guys do not want to send the articles why put it on the website at all. There was no communication verbally or on mail about cancelling my order. I only got to know when it was all done. I m deeply unsatisfied with your services and would never like to use your website again. Thanks and regards Akancha

Order ID: OD[protected] Item) Seller: GlobalBrandsLtd Order Date: 7 October, 2015 2:47 AM Amount Paid: Rs. 436 through Credit card Ordered Jergens Original Scent Cherry-almond Moisturizer, Qty: 1. which is not delivered till now 12 Nov'2015.