| Address: Mumbai City, Maharashtra, 400093 |
| Website: www.flipkart.com |
Hi,
I ordered one phone Lenovo K3 Note from Flipkart through online shopping.
I received this product on 10th Sptember. Order ID : OD[protected]
after 4-5 days, its key doest work properly. I called to flipkart and ask to do a check . They send me one smart check application to test the device and they found the issue in the device. post this check I asked them to initiate refund according to flipkart 30days replacement warranty.
The Refund Id was : 30369798. But I didnt get my refund, and when i cross checked it was cancelled. Its date was 24th September 2015.
I again call to the customer care and raise the refund request, its Id was : 30432535. I created this request on 25th of September.
From 25th September to 5 September, I every date got the mesaage, today your refund is scheduled, I use to wait for the whole day, no body comes to pick the defective product and finally at the end of the day I use to get message "We we unable to pick your product."
It happends till 2nd October, from second to 5th Oct I continiously call to Flipkart customer care regarding my pickup and refund. and all the time they assure me regarding resolution of issue.
Finally on 5th Oct I got a call from pickup guy, and he asked me to drop defective product in Flipkart's warehouse.
When I reached flipkart warehouse, after a long wait, they told me we cannot pick your product, as your pick has been cancelled.
I again call to flipkart customer care and explain them entire case, they started the entire process from the beginning .Meanwhile I also get one call where flipkart told me, if your pickup doesnt complete before 10th Oct, you wont be eligible for refund.
I have become frustrated, these guys are doing bluff from last 15 Days. I have all the mails and Ids, which they used to initiate my refund, and finally they cancelled such request by without proper justification.
Complaint marked as Resolved
Verified Support
Oct 12, 2015
Flipkart Customer Care's response Spoke with the customer as he is saying that there was delay in pick for which the refund was not done as he was saying that it was a loss of time so informed to customer that we apologies for the same and we will look into it that such mishaps does not get repeats again in future.
even i faced the same problem for order OD[protected]
flipkart denies to the fact that they really offered this offer in sep 2015.
seriously pathetic.