Flipkart Complaints & Reviews

I had purchased "Vu 40D6575 102 cm (40) LED TV" from flipkart on 16/10/2015, the product was delivered very late. But after delivery when i inquired about the demo and installation, i found that in their record the product is still in transport. I told them that delivery has been done on 27/10/2015. They took my complaint and assured me that the demo and installation will be done within 3 days.But nothing happened. I mailed them and regularly called them regarding the same but every time they mailed a new date and a new time for installation. each time when the given date expires, they used to give a new date without any explanation. on 1st nov 2015 i got a email that i have cancelled the order, when i called them and inquired for the same then they cancelled the cancellation request stating a technical error. On two occasions i was informed that the installation has been completed but in actual no one came. when i inquired about it then they told me its a technical error again. Finally they updated in the records that they have delivered the TV on 6.11.2015 instead of 27.10.2015. After many correspondence by me they installed the TV on 9/11/2015 that too is not showing in their records. Due to this type of misleading information and delay in service i suffered a lot. If they would have communicated about the delay in detail then i would had no problem but they keep on giving misleading information and commitment so i want to make a complaint against them.

I've ordered a lenovo A6000+ mobile. The back button, when I press it for the 5th or 6th time it is not sensing my touch and I've talked to the customer care. They asked me to install an app and they said they will check it and they asked me to tap the back key. I tapped it for 3 times the test wizard got closed and they said there is no problem with the mobile. But the problem of sensing is when i tap it for more than 5 times continuously it doesnt sense my touch. But till that time the test wizard is not waiting. They said me to visit a service centre. But I want to return the mobile

I purchased the Bajaj Solo Microwave Oven. And as it came first of all there was a delay in demo. and as the demo man came they did not gave any satisfactory demo. Then I am told by flipkart that we cannot take back the product. I am unsatisfied with the product and did complained this to flipkart within 2 days. They told that they cannot do anything and cannot take it back. This is totally forgery. This is order number OD[protected] I order this product last month of 14th or 16th and got this product delivered on 19th. and worst demo of that product was given me on 23rd. Two times i got a feedback from Bajaj representative. and was told that this product can bake and grill. and the Flipkart person is saying that name itself suggest that it is Solo Microwave Oven. and solo microwave is only for heating. I asked then what oven means. they were silent on it and says whatever you do we wont take back this product. So please help on this

I ordered Kurtha from Flipcart. Shipment of items in order OD[protected] by Flipkart.com. They promised me it will be delivered by 9 Nov 2015. I called customer care twice on 9 Nov they too told me it will be delivered today i.e 9 nov 2015. Later at 05.00Pm when i called they told they will deliver on 12 nov . No intimation was given on this. Worst service from flipcart.

About two weeks before i was delivered a dress Looks & Likes Gorget...(order ID-OD[protected].The product was very worst, duplicate and also was very dirty . I requested for the replacement but they are delaying a lot and also the product was not as per given description.It is a cheating.Sill i have not got any infor mation about my replace ment.

Above offer was made for fully working Nokia XL with 1500 off .. after inspecting my mobile which is fully functional unit.. Flipcart person refused to take it.. in fact the money was already transferred to flipcart as debit from credit card.. This is totally irresponsible behavior from company like flipcart who I feel is only in business of cheating..

I want to say that my phone was unfortunately stop working on dated 15.10.15 and said problem told to flipkart customer care executives and they checked my phone by smart app link and they found a hardware issue. But today is 9.11.15 and my replacement days were completed on dated 01.11.15 but still they not replace my phone and they commited to me sir if your thirty days were over we stiil you provide replacement we not give u refund, flipkart give me a mental harassment

HI, I have purchased VU LED TV on Oct 14 2015 @ 12.27 am in a deal price of 4000/- less than the actual price. The estimated delivery date is on 26 Oct 2015. The Flipkart team has missed the delivery date and i have called the Customer care and they have promised the delivery on Oct 30th 2015. Again they have missed it and promised to Nov 1st, 4th and 6th, 7th and 9th and so on. Again on today i have called on 9th Nov 2015, one more time they are asking for more time, meantime i have tracked the courier and it was return shipped to the Narsapur from Rajhmundy. I have brought this product in EMI, i have paid emi as well. The Flipkart team is not willing to give me any compensation nor able to delivery the product in time. They have missed time lines for 6 times. My Contact number [protected]

We ordered for Halonix 3W Bulbs. Order No. was OD[protected]
but the product supplied was not of the brand Halonix, instead it was of some local made brand. So we have cancelled the order and returned the shipment. Please kindly take into consideration that the above supplier is a cheater as he is not supplying the correct product as mentioned on the site.
Date of order-25/10/2015

I purchased a mobile Lenovo K3 Note from flipkart and made a payment through SBI Debit Card on 17.10.2015 and gifted it to my relative who is residing at Gaya, Bihar and the promised date of delivery was 30.10.2015. Then after due to non availability of the product, i was given next date of delivery 03.11.2015 on regular contacting Customer Care Flipkart. The product was not delivered on 03.11.2015. When i contacted the Customer care representative, i was told that the product was attempted to deliver but could not be delivered due to incomplete address. Then my relative got a call regarding incomplete address on 04.11.2015 and my relative gave him complete address on which all the postal correspondence is going on. Then after i was given resolving time of 06.11.2015 on mail and was assured that the product will be delivered by that day even before. Due to non delivery by that day, when i contacted Customer Care representative and requested to provide the contact no. or address of his courier partner i will collect the same from or if he has any issue with the address he may contact on the give mobile no. So that i may guide him, but the executive replied that we cannot give the contact no. and assured me that the product will be delivered within 24 hrs and then i got a mail that the issue will be resolved upto 08.11.2015. Then after i was given resolving time of 09.11.2015 and then of 10.11.2015. When i contacted the customer care executive Mr. Kamran at about 22:00 hrs due to non-delivery of the product yesterday he assured me that i will personaly look into this issue and make sure that the product will be deliverd by tomorrow. After that I got an email at 00:05 that the request for cancellation has been procesed and amount will be refunded into ur account within 7-10 days. The cancellation for the product has not been requested by me, then how it was processed. After waiting for this product and after payment for about one month this happened which is very much frustrating. I want my product any how, not the amount.

Worst smart phn evr used Phn getting dischrd wdin 4hrs completly as if its turbo discharging Getting hangd. Most of d tym Battery radiating heat to such an extent dat I cn boil eggs ovr my phn.. I hv registered a return nd replacement request... Nd calld many tyms..But company is nt responding...to my single word What to nw.. Am totally frustrated.

I have purchased Sansui Led Tv Order id OD[protected] on 4th of November and delivered after 3 day, Shipping is Fast That's Good,

I was happy to received another product from Flipkart it's my 2nd Led Tv. I was Quite Excited to receive my 2nd Led TV and wanted to view it's Picture quality and product functions, after turned it on my 1 Impress of TV menu interface is very bad 2nd Picture Quality is worse i have never expected with FULL HD LED TV. I was excited to have FULL HD Picture Quality but never god one it's disappointed me. I played HD and Full HD movies on it and it's totally pixelated. LED Pixels are very bad never expected to have Full HD TV Like this.
I am trying to play some video formats via use pen drive it's now playing, they have not mentioned on there website what kind of video format's this tv can play.
Full HD Led has many jerks like low quality video i am playing, I recently purchased Panasonic 32 LED tv. it plays same HD and Full HD Movies like i am watching on Full HD Led TV. Never Saw any jerks while paying and happy to have that one.
I saw very Positive Reviews from other people then I ordered this product without viewing live picture quality on any TV Stores, I had strong Trust upon Flipkart and customer's review that products is Great but i got disappointed after purchased that one.
I have Created Return Request to Flipkart to return it and buy another one but they said "We are sorry. We are unable to process your replace request. please refer to flipkart return policy"

it seems like this product is has very low quality Picture Resolution and than can be purchased @15000/- from market or it defective Item God Knows.
I Think i made a Big Mistake to Buy This LED Tv from Flipkart but i have strong trust that flipkart will solve this issue positively.

Hi Flipkart,

I am a Flipkart First Member since the past 10+ months and have been availing the membership benefits on my home address (PIN: 201011) since that time. I ordered multiple items of clothing on 31st October 2015, and realized that I am not able to apply faster shipping options on the products even though they are being shipped by WS Retail (which you claim is one of the sellers with the Flipkart Advantage). I later went to my account section, and checked my membership details, and to my shock, I realized that for some reasons, the Flipkart First Advantages, which include but are not restricted to Free In-a-Day Delivery, have been removed from my home pin code, and I would not receive any item in one day (EVEN THOUGH I HAVE PAID IN ADVANCE FOR FREE ONE DAY DELIVERIES). To confirm, I was getting the free one day deliveries till 28th September (the last order I placed before realizing that I am not getting the FF membership benefits). I personally checked on a lot of products on Flipkart to assure that this is not an anomaly, and realized that I am not getting the FF membership benefits on any product (to be delivered to my home address at 201011).

By the way, I still have not received the clothing items that I ordered on 31st October 2015, and since it is almost the end of day on 8th November, I can safely assume that I am not going to receive them today as well. So logically, it will be 10 days before I actually receive the products. Such an awesome service for your 'privileged customer', right?

Can anyone from Flipkart be sensible enough to contact me and explain what has gone wrong? Why are you guys still claiming on your website that you have the Flipkart first membership benefits available at your location?

http://www.flipkart.com/faster-delivery

You have disappointed a happy customer Flipkart. I will personally make sure to make everyone (I know) aware about this Flipkart First Membership Scam that I have faced.

So my ID OD[protected], this product was damaged in transit. They told me that pickup will be done in 5 days and promised date was 7th november . Till today they are not ready to clarify my issue, all they are doing is filing a complaint and delaying the resole date by 24 hours.

Delivered item is of wrong specification. I purchased Dell X284G 6 cell battery, but, the battery delivered to me is Dell J1KND. the information labeled over packaging box is correct. But, when the box opened and took out the battery from the box, it was found to be a different model. Please immediately provide me the battery with demanded specifications otherwise I have the power to drag Flipkart to court. Reference: my order no. is OD[protected] dated[protected].

I purchased Lenovo A7000 mobile from flipcart on 1st June 2015 and in less than 3 months my phone is not working properly. It's touch screen is not working very well and phone gets hanged very frequently.

I need to replace it.

Thanks

I bought lenovo a2010 mobile from flipkart online store and it damaged due to some software issue and requested for replacement and the promisory date is on 6th november but they are saying that it will take more time and not even confirming the datre and they are sayng that my product is on hold and will be cleared after their problem is resolved.

After posting my complaint regarding delivery of fake pendrive from flipkart I receieved a confirmation regarding transer of my issue to flipkart. after some time i received a call from Flipkart customer support manager. he asked me my bank details for refund of pendrive cost I thougt it was a genuine response from flipkart but all my account balace is deducted by that flipkart customer support manager who called me. Flipkart is a gang of thieves. i dont understand how flipkart can do this to me. i want my issue to be resolved and my account balance to be refunded.

i reprted the issue to flipkart but they did not refund my account balance. they do not care for these issues and it seems they have setting collaboration with cyber thieves and cyber criminals.
Ravi Kumar

My order track id of the product 'DMG Hard Back Armor Hybrid Case For Motorola Moto G, AUX Cable And Matte Screen Combo Set' is OD[protected] My return ID for the same : 33782473 But Refund is not initiated to my payment account till now as the pick up of the product was successful on 29.10.2015 by your courier partner. Further i pasted the mail reference from flipkart after initiating my Return of the product for your reference. Flipkart.com ORIGINAL PRODUCTS CASH ON DELIVERY FREE & EASY RETURNS 100% BUYER PROTECTION Hi K.wasim, Greetings from Flipkart.com! We've accepted refund request for the following item/s in your order OD[protected]. Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Tuesday, 03 Nov'15. ITEM QTY PICKUP DATE Seller: BestPriceCenter DMG Hard Back Armor Hybrid Case For Motorola Moto G, AUX Cable And Matte Screen Combo Set1 Tuesday, 03 Nov'15 Important things to remember: Return id for this request is : 33782473 NOTE: I expect you to resolve my complaint as earliest as possible to avoid further controversy.

Thanks for submitting your question. Use this reference number for follow up: #[protected]. A member of our support team will get back to you soon.
Sent a complaint to Motorola, describing about the Motorola XT15062nd Gen Android Mobile Phone bought from SnapDeal two weeks back. None of the Phone responds well or the Chat works in order or listens carefully, gets disconnected without warning and in midst of conversation. Mentioned about informing the PGC of their duping attitude and misbehaving with customers.
FLIPKART
Showing results for "Motorola VH57183FTQOY_01 XT 1506 bought on line Received by me on 14.3.2015 at Rs.6999 cash on Delivery Motorola E2 2nd Gen.IMEI No.[protected]; Model No.AP3439AD1K8 getting heated and gets discharged in no time seems to be a defective piece, an immediate replacement is required, contacted MOTOROLA, who are not at all bothered, so your intervention is required or else, shall take up the matter with the PGC and other concerned Ministry to resolve the pending issue soonest. Prof. Kunal Das, New Delhi; Tel-[protected]
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Email : Getting discharged in no time; Defective set

Discussion Thread
Response Via Email (Arunjyothi) 12/10/2015 12.37 PM
Customer Reference number :[protected]

Dear Kunal,

Thank you for contacting Motorola.

We apologize for the inconvenience caused.

As per the previous mail to one of our executive we have come to know that the device has discharge issue.

As you have purchased the device through snapdeal we would like to inform you that we cannot assure you with any replacement, as we support the Motorola devices which are purchased through only flipkart as it is our official source of purchase.

We request you to cross check with the place of purchase.

However we suggest you to go through the following steps to improve the battery performance.

1.Ensure that you are using a Motorola branded charger and ensure that that battery is charged continuously for 4 hours or more

2.Make sure that you are using a wall charger. When charging using USB cable/Car charger, the charging rate would be slow.

3.Reduce the brightness to Auto or lower down the brightness levels under Settings--Display-Brightness

4.Reduce the sleep timeout- under Settings--Display-Sleep-Set it to 30 sec

5.Disable live wallpaper ( if any) under Settings--Display-Wallpaper

6.Close all the background applications. Go for settings >> apps >> running apps >> tap on the applications and stop them.

7.Check what exactly is draining the battery. Touch Image > Settings > Battery. Tap individual app for more detail.

8.Make sure that there is a good signal strength for the network. In case if there is low signal strength, try with a different network for few days

9.Turn off Wi-Fi, Blue tooth and mobile data when not required.

10.Enable the battery saver mode. Go for settings >> battery >> battery saver and enable the option.

11.Finally we suggest you to back up the data and reset the device and check it.

To reset your device:

1. Touch Menu

2. Touch Settings

3. Touch Backup & reset

4. Touch Factory Data Reset

5. Touch Reset Phone.

If still there is an issue we recommend to take the device to our authorized service centre as they will examine the device and help you accordingly.

But would like to notify that the device repair would not cover under warranty.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.).

We appreciate your patience and value your business.

Regards,

Arunjyothi.
Motorola India
Customer By Web Form (Kunal Das) 11/10/2015 08.26 PM
You may take immediate steps to replace the set, giving me immense trouble, day & night. In case a solution is not found in two days, I shall report the matter to PGC for taking severe action against MOTOROLA for duping buyers thus and not responding to calls in the context, since last few weeks. No address or contact Nos. have been furnished for the complaintnant to lodge their grievances is a gross misconduct on your part may be noted and straighened soonest to enable the sufferers to get in touch soonest. Telephonic contact is absolutely nasty and uncalled for.

I have reported earlier too, in respect of my Motorola Hand set - moto e bought from you on 14.03.2015 by cash on delivery with IMEI No.[protected] and Model AP3439AD1K8 Motorola XT 1506 by cash on delivery; White colour 2nd Gen. has not been responded yet, getting discharged in no time and had to be charged frequently, and troubling me a lot. Find a quick solution soon and perhaps replace the set with a Fresh piece, else I shall report the matter to appropriate authorities hereinafter, and the Public Grievance Commission, for Cheating and fraud by FLIPKART by duping the customers thus. Prof. Kunal Das, New Delhi. Tel-[protected].

[protected]@bol.net.in

There has been no response either from SnFLIPKART or MOTOROLA as yet,
you may do the needful and help me in getting an replacement soonest. Thanks. Prof. Kunal Das; Tel-[protected], New Delhi.

Dear Sirs:
My SIM No.[protected] with Mobile No.[protected] and IMSI No.[protected] bought from Hauz Khas Sanchar Hat has not been activated yet, inspite of my repeated efforts as directed by the MTNL, Hauz Khas, perhaps due to lack of Network Tower in the Area, though MTNL has a Telephone Exchange in the vicinity, even then there is Network problem. Please find a suitable solution to resolve the issue, else, I shall have to look for an alternative service provider.
Please do the needful soon and oblige.

Prof. Kunal Das, JB 8A Gupta Colony, Malviya Nagar, New Delhi-110017.