Flipkart Complaints & Reviews

Address: New Delhi, Delhi, 110037

Website: Flipkart

Hi, I've ordered a hair straightener from flipkart order no:[protected] on 15 Oct and received on 24 Oct but the product is defective with its plate wide open and I cannot straightened my hair with it. So I need immediate replacement. I need the product urgently. Please try to resolved as soon as possible. Thank you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700120

I have shipped a mobile (Lenovo A6000 Plus) vide order No OD[protected]. The mobile shipped me on 09 Oct 2015. After use of just one day, the mobile does not working. Please replace this mobile with new one. My contact No has also changed as under:- Email : [protected]@gmail.com Mob - [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: North 24 Parganas, West Bengal, 700120

I have purchased a lenovo A6000 Plus through flipart vide order No OD[protected] & the same has been delivered to me on 09 Oct 2015. On opening of the package, I used it for one day and after than the mobile has been stopped. Now I want to replace this mobile and a good mobile may please be send by the company.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110098

Website: flipkart.com

I made some orders on flipkart dated 15/10/2015 for a lenovo 6000 plus Mobile with exchange and festive offers and payment made thru my credit card. Orders got cancelled by flipkart without consulting me, even flipkart courier partnernever call me regarding order, i several time requested for reinstated my order in same offer but flipkart people not agry. Details as below:- Order ID OD[protected] for Lenovo 6000 plus mobile dated 15.102015, I am already reset my old mobile phone now i am facing so many problem, kindly help for resolve in my issue.

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Flipkart Customer Care's response Tried calling customer, RNR, we will do the follow up on the same.

View replies

B

Bhavna22

from Ernakulam, Kerala

Nov 26, 2015

I ordered Lenovo P1m for Rs 7999. on 18th Nov 2015 and the delivery was expected on 23rd Nov 2015. On the day of delivery they cancelled my order without my consent. And when i reported the problem they asked me 1 week to refund my money. Flipkart customer care is really responding well, but day by day im losing the trust in them
I want to contact it's retailer (WS retail, Bangalore) but i searched for their contact id and phone no. All over the internet, but i didn't get any results. I'm now doubtful of the retailer and Flipkart. I'm totally disappointed with the service as it was my first purchase from flipkart.
I want money to get refunded asap.
I also want to sue the retailer for cancelling my order without my consent.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: South 24 Parganas, West Bengal, 700144

Website: www.flipkart.com

On 15th October, 2015, I've booked a Moto X Play, android smartphone from Flipkart application. Afterwards, when I checked my orders on Flipkart app, I found that 2 orders have been placed, although I've booked for only one. Naturally, I cancelled one order from Flipkart app, which automatically cancelled the other order too, much to my dismay. Then, I booked again one Moto X Play using Flipkart app, which again resulted in 2 orders in my order-book. I did nothing this time, as it was on C.O.D, I thought I'll just accept one order and reject the other. Last night I went to check the status of the orders on Flipkart website and found that both have been shipped with the SAME tracking number. This time, I decided that the ordering issue was probably a software problem of Flipkart app. Hence, if I cancel one order from Flipkart website, all will be ok. I did just that, cancelled one order on 23rd October, 2015, which again automatically cancelled the other order also. I have called flipkart customer care regarding this issue, but they refused to resolve it saying that I have actually ordered 2 products instead of one, and that I have requested cancellation for both the products instead of one. They even said that because the orders were being shipped under the same tracking id cancelling one order automatically cancelled the other order, while I did not even placed the duplicate order. I demand a proper explanation of this from Flipkart and compensation for the time and anxiety it caused me to experience. Thanks and regards, Samiran Biswas email id: [protected]@gmail.com Ph-[protected]

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Flipkart Customer Care's response Spoke to customer (Chaya), he has states that ordered for 1 quantity of Moto X play (16 GB) but it is automatically generate in to 2 quantity of the product and he has tried to cancel one product but both the above mentioned product was shipped under a single tracking ID and both the order got cancelled. He has placed a new order on October 24, 2015 (Moto X play (32GB)) its in - On hold state. Inform the customer to place a fresh order for Moto X play (16 GB) mobile we will provide you the price difference amount to his Flipkart wallet account.

View replies

M

mailtogm

from Gurgaon, Haryana

Oct 24, 2015

Flipkart is an e-commerce retailer, they should take due care & give some space to customers to explain there case as IT has its limitations & there can be errors/ system issues. Putting blame on customers, does not help.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411014

Website: flipkart.com

My order id is:OD[protected] Name:Sriniwas Potale Email:[protected]@gmail.com On 15th of sept there was an offer on purchase of moto x play along with 9 offers. The offer was 100% cashback for 100 customers buying moto x play between 15th and 20 th of September. For this customer has to share moto x play on ping with his/her friends. I bought moto x play on 15th September and shared it continuously with my friends (3 to 4 friends) and because of which one of tge friend bought moto x play later. On 23rd October the result was e mailed to me by flipkart.com having names of 100 winners. But in the list of 100 winners, some names like Rahul Mahawar was repeated twice and winner no.s 39 to 47, 49, 50, 52 to 57 were missing. There were total 83 names( out of which some were repetition). I was expecting my name in the list because I'm a regular customer of flipkart. But this is a fraud. I Emailed my issue to flipkart thrice but they keep on saying your issue will be solved by 26 th October. I doubt that the whole list is fake.

Oct 25, 2015

Complaint marked as Resolved

Flipkart responded the next day after my complain.the proper list of100 winners was there with last four digits of their contact numbers. I'm satisfied upto some extent.

Verified Support

Oct 24, 2015

Flipkart Customer Care's response Escalated the issue to concern team to get an update on the aforesaid complaint. "Customer states in the winner list Rahul Mahawar was repeated twice and winner no.s 39 to 47, 49, 50, 52 to 57 were missing. There were total 83 names( out of which some were repetition)."

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 249201

Website: flipkart.com

Order no.. OD[protected] [Incident: IN[protected]] I have called Flipkart Customer Support 34 times for the refund of a mobile purchased in the month of 4th October 2015, Me received wrong products and returned back. The return process is complete on second week of October 2015. The return is accepted but he refund is not processed. So tired of making follow ups for this issue. No call backs as said or no response. Very bad experience with flipkart Flipkart fraud me not refund my amount flipkart companies chor h or fraud h customers ke sath fraud krta h Please solve my problems sir Return id no.31673640 Sachin bansal bhi chor h

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Flipkart Customer Care's response Please give us an update, whether the shipment is reached our warehouse or not, based on which we can cascade the information to customer.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 180001

Hi, i ordered 3 products 2 were from [protected] by name deepshikha sharma htc desire 626g+ and carlton london boots carlton london boots -ordered on 7th oct expected date was 19th oct, on 17th oct i got the message that before 7pm it will get delivered to me but your useless lier courier service didnt delivered to me and the same thing happened with me on 21st then on 23rd, on 23rd i got the message that it will be reattempted for the last time and will get automatically cancelled if not delivered. htc 626g+ was also out of delivery but same thing happened it was not delivered my another order by number [protected] rajashtani floral worth 1150 i put a replacement because colour which i ordered was brown and which i got was white its more than a month i have put a mail and with that also same thing happened that i will get my products but not one come to exchange it and automatically after 3 deliveries my request got cancelled well i must say flip kart is the worst site and having worst courier service i have ever seen, totally misguiding people, its a fraud company

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110085

Website: www.flipkart.com

I have send a return request for moto x play on Mon, 19th Oct. I got a message that to clarify my request there will be a call on Mon, 19th Oct but I didn't got any call till now. So, please call me now to clarify the return request for moto x play that is having heating and call problems and I want to return and get my money refund as soon as possible.

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Flipkart Customer Care's response The aforesaid complaint customer did not mention any order details. Hence, sent a mesaage to customer to get back to us with an order details.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560008

Website: www.flipkart.com

I had ordered a bag from flipkart and then after a long delay I had called the flipkart services where they informed me that I have to cancel the order since the product seller has cancelled it from their end. To know this update I had to call to the customer service but was not proactively informed by them. The next thing comes when I canceled the order.The amount was refunded to the flipkart wallet and now I can order for only those things which has been ordered by WS seller. I dont understand Why I have to suffer for the mistakes done from flipkart end.I am trying to buy things but not able to cause the product is not sold by WS retailer. But what should I do for that. Where do I wnt to search these things. This is ridiculous. i want you to look into this issue and resolve it for me. Thanks, George

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Hi George! Greetings from Flipkart! Please help us with the below information for further assistance. Order ID : Phone number or e-mail address used for the purchase: Tracking number : Awaiting for your revert.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110053

Website: www.flipkart.com

Hi CCare,

I made a order with order no ID[protected], which is Lenovo K3 Note amounting to Rs 9039. The delivery date mentioned was 23rd Oct 15 at the time of order.

But till date it is not yet delivered. I was waiting for my orders delivery.

Please deliver the above said order asap, or else please let me know so that I can look forward for any alternate.

Thanks
Parsenjeet

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Flipkart Customer Care's response Tried calling customer, RNR and we will do follow up on the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400705

Website: WWW.FLIPKART.COM

I am really disappointed with flipkart the service is pathetic I ordered
ASUS ZenFone 2 on 11 Oct 2015 and phone is facing battery issues its
draining very fast I raised the complaint on 19 regarding the issue and
since then I have received calls regarding troubelshooting but my problem
is still not resolved till date today I received a call from an name
Mr.nasir who does not have any sense of talking to a customer I don't know
who made him the technical support personal. That joker has mailed me that
my problem has been solved can someone from flipkart send their personal to
check my mobile phone cause with my moderate usage its giving me battery
backup of 2 hrs and in heavy usage its even worst
I request flipkart to look into this matter and give me a proper solution
Regards,

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response unable to find details in customer's post. Hence mail sent to get back with the mentioned details like order ID, registered e-mail Id or contact number.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110064

Website: www.consumercomplaints.in/new_complaint

Greetings! Biggest fool I am to place an order via Flipkart I placed an order of GOLAVELCRO-BLACK-44.but received GOLAVELCRO-BLACK-40 Order ID is OD[protected] MOBILE NO : [protected] MAIL ID ::[protected]@gmail.com I paid for this order in advance so that i can get this deal happily to present it to my son. Continuously I was tracking it from 17th october.

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response customer received the wrong product spoke to him and informed that we will refund for the product. customer agreed on the same. Hence closing the case.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122021

Website: www.flipkart.com

I made some orders on flipkart dated 13/10/2015 for a trouser and 2 tops. Orders got cancelled by flipkart without consulting me. Details as below:- 1. Order ID OD[protected] for trouser 2. Order Id OD[protected] for top 3. Order Id OD[protected] for top I am in urge requirement for ordered product and flipkart had cancelled my request. I was having a official trip for that I have ordered and now I don't have any option left. Kindly consider the matter.

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Spoke to customer and she requested for a call back after 7 PM. Hence follow up will be done for the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

Website: www.flipkart.com

I have placed my order id OD[protected] for Moto G3. I was supposed to get the delivery as on 22/10/15, however they unable to dispatch the same, and I received message stating that, we couldn't complete today's delivery of moto G3, we will call you shortly to provide further assistance. however on the same night I again received message stating that " your cancellation request for flipkar.com order OD[protected] has been initiated where as I have not initiated cancellation request. I have immediately contacted back to customer care to know the issue, as per executive, the order has been cancelled due to so many reasons and he is unable to tell me, asked to raise fresh request for the same.

Please look into this.

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Spoke to customer and informed him that because o[censored]nsuccessful delivery attempt the product was cancelled and also informed him to place a fresh order and get back to us so we can reimburse the promotional discount amount towards his Flipkart wallet. Customer agreed for the same. Hence closing the case.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122004

Website: Flipkart Advantage(WS Retail)

I have ordered one Lenovo K3 note during big billion sale which got delivered after one week. Used it for a day and found that the call quality was worst and my wifi was not working. Called customer care and they were telling stories. They rejected my request for replacement. I don't want this K3 note now and can't even trust these stupid big billion sales anymore. They have parceled a faulted product and now they are saying they can neither return it nor replace it. I want my product to be returned and the amount to be refunded.

Product Details
Invoice No : # DEL_GGN_[protected]
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Sold By : WS Retail Services Pvt. Ltd., (Flipkart)

Retail Invoices/Bill

Invoice No : # DEL_GGN_[protected]

Warehouse Address: Industrial Plot bearing Rectangle No-28, Kila No-19/2/2 (3-4), 22/1 (5-8), 19/1/2 (1-19, and rectangle No. 28, Killa No 22/2/1 (0-8), Estate, Village Begumpur Khatola, Tehsil &

*Keep this invoice and

manufacturer box for

warranty purposes.

Product Title Qty Price Tax(%) Tax Total

1 7866.03 5.25%

412.97 8279.00

VAT

Price is inclusive of Promotional Discount of Rs

-800.00, Promotional Discount of Rs -920.00,

1. [IMEI/Serial No: [protected],

Total 1 7866.03 412.97 8279.00

Grand Total 8279.00

*This is a computer generated invoice.

WS Retail Services Pvt. Ltd :

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Spoke to customer and informed that we have initiated return for the product and once the pick is confirmed the amount will reflect his account in 8 business days. Customer agreed on the same. Hence closing the case.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 462023

Website: Flipkart

Hi Team,

I have already raised a complaint against one of my order of Mi4i phone and complaint number is IN[protected].

Flipkart told me they will try their best to deliver it by EOD Thursday. But still i didn't get it.

The delivery guy came to my home on Wednesday and after checking phone he told he will come in 10 minutes didn't not come back. i called him many times initially he pickup my call then disconnected and then he is not at all picking up. I have already done the payment.

I just want to know is this the way Flip kart treat their customers.

I need the resolution any how by tomorrow or else i will logged a complaint against Flipkart and put all the reviews on social sites and ask my friends to do the so.

Please get this done soon. I know this is what happened when you do the payment in advance.

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response spoke to customer and informed that we will check with our concerned team and get back with an update so she requested for a callback after 1 hour. Hence follow up will be done for the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500010

Website: www.flipkart.com

I placed an order for moto g3 cell phone vide order no OD[protected] and made payment on 11th oct 2015, I received the email confirming 14th oct 2015 as delivery date. When enquired about the product delivery on 14th, they say no idea about the product delivery and ask me to wait till 17th and on enquiring on 17th they told me to wait till 20th. And enquiring on 20th they said wait till 23rd as they themselves have no idea where the product is, and they are not able to trace out the product. Till date they have not delivered the product, flipkart is cheating customers like this.i am going to consumer forum against Flipkart for cheating.

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Customer issue is already addressed and resolution given to customer and also e-mail sent stating that we have initiated refund towards his bank account and the same will be reflecting his account is 8 business days. Hence closing the case.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600094

Website: Flipkart.com

Flipkart accepted my order for a bag. After 10 days (today i.e.22/10/15)they have sent a message that they have cancelled the order due to logistics problem while the same product is available on Flipkart for sale at a much higher price. Given below is the mail received from Flipkart. Delivery can be done now also. But they have cancelled my order unilaterally. I am being asked to place a new order at the present higher price which is nothing but cheating and is unethical. Vinod Jacob Sam, Chennai Hi Vinod, Greetings from Flipkart.com! We regret to inform you that our courier partner was unable to deliver following items in the Order OD[protected]. Please note that we have cancelled following items . ITEM CANCELLED QTY PRICE/UNIT Seller: KIARA Kiara Hand-held Bag 1 Rs. 568.00

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Spoke to customer and told him to that issue is already escalated to our concerned team and will get back with an update on the same. Hence follow up will be done for the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122011

Website: Gurgaon

Dear Sir,
This is bring to your kind notice that I have purchased Samsung Micro SDHC 32 GB Class 6 from Flipkart against order ID: OD[protected] & Tax Invoice # DEL[protected] dtd. 16-Nov-2014.

Now this card is not supporting . I have contacted flipkart representative over their customer care no.[protected] and they shown their inability to help in this matter and simply asked me to contact Samsung.
Again I have contacted one of the outlet shop of Samsung located in Sec-57 ( Bestech MAll) and they told to visit service centre for further enquiry whether it will be replaced or not?

It is very difficult to visit Samsung service centre as it work from 11am to 6 pm only. Also SAmsung should make certain arrangement that customer can submit their products at any of their outlet for replacement or repairing .

Please help me in this regard for replacement of SD card.

REGARDS:-
KAMLESH CHANDRA JHA
MOBILE NO:- +91- [protected]/ [protected]
GURGAON

|

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Flipkart Customer Care's response Spoke to customer and informed him to visit service center and as we cannot do much in this case as product has crossed post replacement policy.Hence closing the case.

View replies

K

kamlesh Chandra Jha

from Etawah, Uttar Pradesh

Oct 24, 2015

On Flip kart request I have visited SAmsung Service centre located in Sector -47, Gurgaon, HAryana today i.e.24-Oct-2015. First of all the matter was explained to Mr. Sambit Rout and he checked the memory card in his mobile set, bit it is not supported. He told me that he is having the authority of replacement of memory card up to 4 GB. Since the complaint pertains to 32 GB, better to call samsung customer care who will guide in a better way.

Then I call on[protected] in front of Mr. SAmbit Rout, where Ms. Sikha has picked the phone and after all the explanation she told me to visit another Samsung Service centre ( Balaji Solutions Pvt. Ltd. ) located in Nehru Place, New Delhi as this matter will be resolved from there only . She also provided me contact details of Neha Rani ([protected]) to get further confirmation of visiting hours.

When I contacted Ms. Neha RAni she told me that you can visit Mon - Fri from 11 am to 5 PM. As I have purchased this card on 16-Nov-2014, visit immediately to get the benefit.
It is next to impossible to visit Nehru Place samsung service centre on the working days for limited period as I have to take leave for full day and extra fuel charges incurred which is equivalent to memory card cost. I have already spend so much time for contacting Customer care of Flip kart & Samsung, visiting to Samsung service centre and writing mail and picking the phone of flip kart too.

Now my question from Flipkart and Samsung are as under.

Shall I purchased the memory card just to wonder (in case of default) one service centre to another for its replacement. Either samsung or flipkart should make certain arrangement to replace the card with minimum delivery charges as they are delivering the products in case of new purchase.

Flip kart can't raise their hand after selling the products and simply pass the buck to other agency.
SAmsung service centre should also be located in Gurgaon so that customer can easily approach them.
With minimum service centre working hours ( 11am to 5 pm) and working days from Mon - Fri it seems that SAmsung is not interested to attend the customer problem as it is far away and also customer (especially office goers) can't approach them.

I need replacement of memory card without further visiting to any service centre. If minimum delivery charges has to be paid for that I am ready.

Wit Best Regards

KAmlesh Ch Jha

Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 2111

Def product

Post your Comment

Non functional of mobile after delivery

Post your Comment

Non functional of mobile purchased through flipkart

Post your Comment

Order cancelled without my permission

Post your Comment

Fault in ordering and cancelling

Post your Comment

100% cashback on Moto X Play

Post your Comment

Not refund my amount

Post your Comment

Delay in product

Post your Comment

Return of product (Moto x play)

Post your Comment

Money Refund not properly done

Post your Comment

My order is delayed

Post your Comment

Asus zenfone 2 battery backup issues

Post your Comment

Received wrong size shoes

Post your Comment

Order cancelled without my permission

Post your Comment

Flipkart has initiated my order cancellation (OD404190560481186000 ) without intimating me.

Post your Comment

Delivered faulted lenovo k3 note and now not replacing

Post your Comment

Delivery guy not responding

Post your Comment

Amount collected but product not delivered.

Post your Comment

Order accepted then cancelled by Flipkart after 2 weeks

Post your Comment

32GB SD card of SAmsung make

Post your Comment

Related businesses