Flipkart Complaints & Reviews

I placed an order for moto g3 cell phone vide order no OD[protected] and made payment on 11th oct 2015, I received the email confirming 14th oct 2015 as delivery date. When enquired about the product delivery on 14th, they say no idea about the product delivery and ask me to wait till 17th and on enquiring on 17th they told me to wait till 20th. And enquiring on 20th they said wait till 23rd as they themselves have no idea where the product is, and they are not able to trace out the product. Till date they have not delivered the product, flipkart is cheating customers like this.i am going to consumer forum against Flipkart for cheating.

Flipkart accepted my order for a bag. After 10 days (today i.e.22/10/15)they have sent a message that they have cancelled the order due to logistics problem while the same product is available on Flipkart for sale at a much higher price. Given below is the mail received from Flipkart. Delivery can be done now also. But they have cancelled my order unilaterally. I am being asked to place a new order at the present higher price which is nothing but cheating and is unethical. Vinod Jacob Sam, Chennai Hi Vinod, Greetings from Flipkart.com! We regret to inform you that our courier partner was unable to deliver following items in the Order OD[protected]. Please note that we have cancelled following items . ITEM CANCELLED QTY PRICE/UNIT Seller: KIARA Kiara Hand-held Bag 1 Rs. 568.00

Dear Sir,
This is bring to your kind notice that I have purchased Samsung Micro SDHC 32 GB Class 6 from Flipkart against order ID: OD[protected] & Tax Invoice # DEL[protected] dtd. 16-Nov-2014.

Now this card is not supporting . I have contacted flipkart representative over their customer care no.[protected] and they shown their inability to help in this matter and simply asked me to contact Samsung.
Again I have contacted one of the outlet shop of Samsung located in Sec-57 ( Bestech MAll) and they told to visit service centre for further enquiry whether it will be replaced or not?

It is very difficult to visit Samsung service centre as it work from 11am to 6 pm only. Also SAmsung should make certain arrangement that customer can submit their products at any of their outlet for replacement or repairing .

Please help me in this regard for replacement of SD card.

REGARDS:-
KAMLESH CHANDRA JHA
MOBILE NO:- +91- [protected]/ [protected]
GURGAON

|

Sir,

Greetings!

Biggest fool I am to place an order via Flipkart


I placed an order of Lenovo K3 note on so called fraud days "big billion days".continuously watched all your TV commercials to buy a good deal.

Order ID is OD[protected]
MOBILE NO : [protected]
MAIL ID :: [protected]@gmail.com

I paid for this order in advance so that i can get this deal happily to present it to my father. Continuously I was tracking it from 17th october.


Got a very beautiful message on 22/oct " your order is cancelled, as our service partner was unable to this order."

You (Flipkart cheaters ) can cancel a product at any time by simply saying or playing
" System error/technical error/courier partner is unable to deliver this product at this address / and many more lies"

So you did for this order also, simply saying that "due to delay we have cancelled your order, please order a fresh one "

Now very attractive computer fed line you have on flipkart toll free number "your call will be transferred to flipkart executive for your better support"

Hahahahha...biggest lie /in cometency to solve customer concern

Now another cheaters picks up the call and says that "Sir, we cant do anything, your order is cancelled due to some unexpected errors, we regret for this, you are our beloved customer.But we cant help on this, you have to make a fresh order"

What a bull. Why you have given this customer support post to them, while they give an answer like a child "order is cancelled than you have to make a fresh order"
who will bear the extra cost and the time i have spent on your useless app.


Please re look into this matter and called me as soon on below number.


Snapdeal has lost its business by doing similar practices, so you will also.(trail mail you can read one more good story)


+91-[protected] or +91-[protected]


Feeling Cheated ...

your beloved customer

Mohit Khandelwal
Quality Assurance
Cell +91 [protected]
Apollo Tyres Ltd.

----- Forwarded by Mohit Khandelwal/ATT/HR/ATL on[protected]:54 -----

From: Mohit Khandelwal/ATT/HR/ATL
To: Snapdeal Customer Support
Date:[protected]:47
Subject: Customer voice

[protected][protected][protected][protected]


Snap Deal Team!

Snapdeal is the worst ever experience I ever faced with an online website

Ordered mobile (2 handset) under the offer category, (Plesae find the Trail mail below)

Calling on Snapdeal
Customer representative 1- Your order is cancelled because you were not in the network when we were calling you for verification
Customer representative 2- Your order is cancelled because address was not correct
Customer representative 3- Your order is cancelled because the there was error in pricing of product(we were playing with price to make customer fools, we wanted to make customer scrolling the snapdeal app screen, we wanted to have fun with customer's time)


Will promote my friends for not to choose snapdeal ever in life


If I am wrong than just check out this blog, which randomly i found on Google while checking the Toll free Number


http://customer-care-contact-numbers.blogspot.in/2013/12/snapdeal-customer-care-...⇄


Mohit Khandelwal
Quality Assurance
Cell +91 [protected]
Apollo Tyres Ltd.

----- Forwarded by Mohit Khandelwal/ATT/HR/ATL on[protected]:13 -----

From: Snapdeal Orders
To: mohit.[protected]@apollotyres.com
Date:[protected]:16
Subject: Regarding your COD order: [protected]

[protected][protected][protected][protected]


My Orders | My Account


YOUR COD ORDER IS IN VERIFICATION QUEUE
Hi Mohit khandelwal,
We received your order. Please note that your order has been queued for verification. You may receive a confirmation call or email shortly in the next 24 hours (between 9AM to 8PM) to verify your order and contact details.


Your Order ID : [protected]
Order Placed on :[protected]:16:31


SHIPPING ADDRESS
Mohit khandelwal
Apollo Tyres Ltd Oragadam Sriperumbudur Chennai
kanchipuram dist
chennai - 602105
Tamil Nadu
[protected]


ORDER DETAILS


S. No. Item Name

1
Samsung Galaxy Note 3 (Black)
Delivery: Standard Delivery


Sub Order No. Quantity Price

[protected]

[protected]

2 8652


Total Amount : 17304
Shipping Charges (+): 0


Payable Amount: Rs. 17304


You will receive the order confirmation mail with further details, once verified.
Thank you for shopping with Snapdeal.com
Snapdeal Team

For any query or assistance, feel free to Contact Us


GET OUR APP


STAY CONNECTED


Anti-Virus Disclaimer:
"This mail is scanned for Viruses, Worms, Trojans at the Apollo Tyres's E-Mail Anti-Virus Gateway and found to be Virus free."


CIN: L25111KL1972PLC002449
Registered Office: Apollo Tyres Ltd, 6th Floor, Cherupushpam Building, Shanmugham Road, Cochin 682031, India

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The information contained in this e-mail is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action in relation to the contents of this information is strictly prohibited and may be unlawful and request you to delete this message and any attachments and advise the sender by return e-mail. The confidentiality of this message is not warranted. Apollo Tyres and its subsidiaries rule out any and every liability resulting from this or any other electronic transmission.


Quick Reply
To: Mohit.[protected]@apollotyres.com


Include quoted text with reply

I have ordered a lenovo k3 note phone during big billion days and the company has not even delivered the phone to me and a message has been made that the address is not correct. I have ordered many products before this and all e delivered on same address. The customer care is not at all good they tell to enter a house number now where there is no mandatory field for house number box on the website to enter it. The company is using our money for some time and returning it to us after 10 days and they are earning interest by dong this in lots. In case of cash on delivery they will deliver everything to the address without fail. I am very frustrated with the service of Flipkart don't trust the flipkart delivery service.

I have ordered two pair of lee cooper shoes on 13th October, 2015 with orders no. as OD[protected] and OD[protected] from my mobile app (Mob no. [protected]; registered e-mail id: [protected]@gmail.com) on 21st October, 2015, both the orders came to me in just single box thereby I could not accept the box and requested for re-attempt the same. I contacted customer care cell on [protected] twice and got assured that the order would reach to me on next day i.e. 22nd October, 2015. On 22nd October, I found that my orders has been rejected automatically without my request and when I asked customer care, they told that I have to reorder it to have the same. Please look into the matter on urgent basis and deliver my orders at the earliest.

I have ordered a camera in Flipkart for 17000(Sony DSC WX-350) . Buttons on the camera were not good and I have placed return order. They didn’t accept it. I said there is physical damage and I don’t like this product. They have said that we don’t accept return. we are ordering by seeing picture how come we will get to know about the product. They are saying that electronics product we don’t take it back. Customer care representative said you purchased through online you cant do anything now. We are buying from online it is because we have return and replacement . Another guy said if you want to replace go and verify the product in Sony service center and they should say it is damaged. Pathetic if you want to check come and do it. why should i do after i am paying money. I have used paid service from flipkart. I bought my laptop and mobiles from flipkart. Being loyal to this company wont give any value to you. And moreover this product price is 2000 rs cheaper in amazon.I will never use flipkart again. I would recommend to everyone use amazon. They are far better than flipkart. (Saying this after using flipkart more than 2 year).

Worst and the most ghatiya service I have ever meet with. I am going my home town this diwali so me and my sis planned to gift our mom a phone.
We both decided for Moto G 3rd generation and since flipkart is the only shopping site its available we were left with no option (our badluck) and I ordered the phone in EMI on 12th of september.

My order no : OD[protected]

It was supposed to be delived on 17th oct but we didnt received the phone. Flipkart didnt even bother to informed us the delivery status, they didnt even
called/sms/emailed. So on the same day we called the customer care and raised the complaint which they said will take 2 days to resolve i.e. by 19th oct.

On 19th we again didnt heard back from flipkart customer care and we called them back for follow up. Some guy picked up the call and told us that our order is being cancelled and we must have received a mail about this, which i havent received so we got freaked out that dude how come our order got cancelled without or asking us to cancel. So he said we cant help you on this your order is cancelled and your money will get refund in 8 business days.

I asked him to connect to his manager and he did connect me to someone but no one picked up the call and the call got disconnected.
We again called the flipkart customer care, this time some lady picked up the call and said our order is not cancelled it was a wrong information.

It was a relief after hearing that, so we requested her to kindly look into the issue and reason for the delay and try deliver the phone as soon as possible
since we will be leaving for our home town next week. She again said the issue will get resolved by 20nd oct.

Again on 22nd oct we got a mail that they are still looking into the issue and they need some more time.So I again called the customer care, they again gave me a date of 22nd oct.

On 22nd oct i received mail informing that they will not be able to deliver my order and so they need to cancel my order.Now this was really frustating,
after 1 week of their process they are telling me that they cannot deliver the phone. Now i have to go through the process of my money refund which
i have paid through my credit card EMI and i again have to bear the headache of placing one more order of moto g 3rd gen in credit card emi again on flipkart
which again will take 1 more week to deliver, that too which i don't have any assurity that it will surely get deliver and i am leaving for my home town next week.

And on the top of it i have also ordered the moto g cover while ordering the phone which got delivered and not the phone, so now i can't even think of
ordering someother phone.

Thanks to flipkart we will not be able to gift the phone our mom.
I am so frustrated and angry by their response and their service. This is the worst experience i have ever faced. Trust me guys I have also experienced amazon service and amazon is far far better than flipkart in respect of their customer service.

Flipkart doesnt even realise how important their customer experience is. I you have a bad customer service your brand will get spoiled.
And im not the only one many of my friends have also shared their bad experience with flipkart.

Worst service i have ever seen. I will never ever again buy anything from flipkart and will also suggest you guys the same if you don't want to have this kind
of bad service experience. It will only give you a headache.

I had placed an order for IIK Collection IIK044M Luxury Round Shaped Analog Watch - For Men on 28th Sep 2015 via Flipkart - Order # OD[protected]. The product was delivered on 30th Sep however, it was damaged. I got a complaint raised and returned it but the money was supposed to be refunded. No one from Flipkart contacted me for any sort of account related information and later I get a message stating that the "Your refund request has been initiated" which was followed by an e-mail stating that they couldn't process the refund due to incorrect NEFT details provided. They also sent a link to update the NEFT details but that doesn't work at all. The website is not allowing me to track that order and raise another complaint. I am stuck, may I get some assistance in sorting this issue please. Thanks, Soma Chatterjee

Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 23 Oct, 8:30 PM.

Thanks,
Flipkart Customer Support

Above mail from flipkart and I have 150 (approx) mail of this type from 12-8-15. but not yet solve it. I have also all the records clips too.

I had ordered a Lenovo K3 Note from Flipkart on Big Billion day (15-Oct-2015) for Rs 8, 279 by applying the discounts on their app and credit card. The tracking details showed the progress and on the day of delivery I received a SMS stating that delivery was not possible today and they would get in touch with the details later. Soon after that my order was cancelled. When I called their customer support, they asked me to send a mail. In response to my mail the Flipkart people are saying that the order cannot be re-instated due to technical limitations and I should place the order again at the current price(without discount). I have not got the refund yet. This simply means that the Flipkart is enjoying customer's money INTEREST FREE for weeks together and are not delivering the products at the discounted rates. There are several similar complaint on this forum. Even writing to the Flipkart CEO and top brasses has not helped and this reflects the poor ethics of this fraudulent which is growing simply by hype. There should be legal provisions in our country to stop such malpractices which are happening online.

I was made a order in flipkart order no OD[protected] dated 16/10/2015 and made payment with debit card but order cancelled automatic and no refund was debited in my a/c till 22/10/2015 . and i complaint two time in flipkart but no action is taken if flipkart is not refund my payment today i am complaint consumer from on monday complaint number is IN[protected] and IN[protected] subhash kumar [protected]@rediffmail.com

) I had placed order from Flipkart on BBD ie on 13 oct. Order I''d: OD[protected] from my register email I''d ie: [protected]@gmail.com I received the product on 16of oct. It was actually vans shoes. When I opened the parcel I was shocked to see that the shoes was local. It was looking like they are used shoes and they are repainted . there were no price tag inside. They were local and used. You people are fraud. We trust you soon much yr . I am having an image and it has been attached with the e-mail. Unexpected . vans is and international brand and you are making them down. Contact no: is [protected] If you will return my shoes then also my problem will not resolve. How could send an used product or local product on the name of branded company! Guys I am fed up of this Flipkart. Untrustworthy The product has been approved for an exchange but that's not at all good . how could you? Contact me on my no: [protected] Othrwse I am going to complain to consumer forum.

Ordered Mi4i on 17Oct2015 in exchange offer Received msg to get delivery on 19Oct2015, in the morning itself i called the delivery boy (Manish Kumar Jha), to deliver the item next day. he said ok. Then they cancelled the order without asking or informing While calling to customer care and trying to reach their senior or manager, they are putting the call on hold... Call many times but there is no one to respond and there is no way to get any solution.

I bought a swipe elite 2 months before, But I cannot insert one sim and it is getting some times hotty while speaking, I am in kodungallur town trichur.dt.kindly inform me the service People either in trichur/ernakulam district, to go and rectify it. Abdul RAHIM, KATTAKATH, Tel.[protected] / [protected] Email.[protected]@gmail.com Awaiting for your advice quikly, Thanks®ards.

Order ID: OD[protected]
Seller: WS Retail
Order Date: 16 October, 2015 11:53 AM
Amount Paid: Rs. 15299 through Debit card


I was placed the order on 16th October, 2015 at 11:53am and the order was confirmed by the seller at 12:01pm on the same day.

Today is 21st October, 2015. Still my order has not been shipped yet.

I've contacted Flipkart Customer Care about 5 times and requested faster and higher priority shipping for my order as I need it as earlier as possible. But every time they replied with the same ready made message:

"Hello,

Order : OD[protected]
Product : Moto X Play

Thank you for contacting Flipkart Customer Support.

We understand that you'd like to have your order right away!

Our sellers and partnered courier services have specific timelines for processing, transit and delivery of your shipment. Considering all these we give you a definite date by which you can expect to get it.

This time frame is also based on factors like location, type of product and a few other things.

While we do our best to make sure that your much awaited purchase reaches your hands as soon as possible, an early delivery is something that we won't be able to promise you.

We'd like to however assure you that your order will reach your doorstep by October 31, 2015 and you can see its detailed status by logging into your Flipkart account.

Just use the Track Now option on the top once you've signed in and see your order proceeding smoothly from the time it's packed until it's been delivered to you!

We appreciate your patience and understanding. If there is any other way in which we can help, do not hesitate to contact us again. It would always be my pleasure to serve and assist valued customer like you round the clock.

Thank you for choosing Flipkart.com !"


I have requested them to forward my issue to the Higher Authority. But again they replied with the same message as above. They are not understanding and taking my issue seriously. So Finally I have decided to submit a complaint here.

So I request the Consumer Complaints authority, please inform the Flipkart's Higher Authority about my issue and ask them to ship the item within 24 hours.


I Hope for the positive resolution.

Thank you!

I placed an order, and order boy called me and gave a stupid reason, he told that he could not deliver that order as it is so heavy, and told me to give it next day, but I didn't get any call from him, and flipkart cancelled that order without asking me. And now flipkart is insisting me to place a fresh order, and now same thing which I had ordered, costs 1000rs more. I called many times to flipkart and they refuse me to give that order on same price.

I have packed my order 20 days before and continous calling to flipkart call center for help to resolve my issue near about 1000 Rs. i spent to calling to Mr. Akhilesh, Shruti Priya, Ajoy, etc. and every time they said " No problem sir, don't worry we will resolve your issue." But till now i am facing this issue. no body came at my address for pickup my order. Client is waiting for order who is responsible to late delivery.

This has reference to my purchase of a karbann titanium s15 plus via your portal for which the delivery and payment was made on 07/07/2015 invoice no- etech-fka[protected].

Please note that from day 1 i am facing problems with the phone and have visited the service centres and spoken to the customer support on several occasions.

All i am told is that the product delivered is from bangalore and thus cannot be repaired here. I am not interested in a repair but a replacement as it is a device fault. I understand the payments must be prompt and as a customer, i expect the service to be the same.

I have spent hours at both the andheri and malad service stations, in mumbai and also with customer support with no results.I have also approached the consumer forum who have asked that i send you this mail for a resolution failing which, appropriate steps will be taken.I fail to understand why you sent me a product from bangalore,

Please note that this mail is initiated to get a resolution on priority failure to which by end of day, will raise the same through the consumer forum, social media and also an fir against those concerned.

I have bought a product (Power Bank) from Flipkart site and the warranty type mentioned was Onsite Warranty. The product was purchased on 14th August and on 10th of October it has stopped working. I am now contacting seller to pickup the item to be repaired as 1 year onsite warranty is given. But the seller is refusing for the onsite warranty, he is asking me to ship the item by myself saying that the warranty is not onsite warranty. Looks like flipkart is misguiding its customers, I have mailed them, called them but they are neither accepting this mistake nor resolving my issue.