Flipkart Complaints & Reviews

Why flipkart are not replaceing my mobile when it's under flipkat one month warranty and pleace tell me is mobile is heating more then 45% or 50% then it is not hardware issue your customer care compare moto X play to mi phone and told me red-me phone is also heating please clarify is i have purchase mi phone you are using smart check app and calculate the temperature of phone when mobile is ideal and even you are not ready to make a call same time when you are performing test and i have captured some screen shot with cpu temperature with application clean master you can also check the property of image sothat you can make sure that images are captured same phone or not and please remove the review options of your website because your employee have no faith on customer and they are not feeling shame full to say that customer review are not correct .i have all ready perform smart check on phone and i am able to see the result your service man told that mobile is heating 40 degree when i am not using a mobile so tack a legal action against my complain and relace my mobile or refund my money if you can . my order no OD[protected]

I had purchased One Plus paying Rs.19999 (that is no small money) on 29th June 2015 (Order No. WFLD[protected]) Immediately on receipt I lodged a complaint as the charger was not working. It was replced promptly But after a week of receipt of the mobile, I placed a request for solution as the battery was draining down fast. I was told, there will be a call to address the issue. Strangely, the call comes in and before the call is picked up, they hang up the other end.This compelled me to make multiple request. All of this were done within the stipulated period of return policy.Now I am told that the return request is rejected. I think they got confused with the replacement done with the charger and mobile phone issue. Now I am sitting with a dud phone and charging it all the time and looking stupid. There are no service centres in Chennai, Tamilnadu where I can go and get this corrected. Rejecting a request is the easiest thing that can be done, and thus proving that One Plus One and Flipkart are in the game of Sell Once and Forget I need a serious explanation for this and an immediate action.

I orderd the Numero Uno Mid Ankle shoe from Flikpkart on 12th Oct, paid the sum of Rs998 Ref/Cheque No. PZT[protected]IG0AVIFDF4 payment got successful from SBI. But i didn't get any order confirmation from Flipkart. I wrote to customer support many times but they are not resolving my issue. I need the money refunded to my SBI account and not to Flipkart wallet. I even asked them to refund the amount as earliest as possible, Instead they cancel my existing 2 orders from their side. When i called the customer support of Flipkart their employee is accusing me that i cancelled the order from my side. Flipkart is a fraud and is cheating people in every possible way it can find.

This has been a fully messed up experience with flipkart. One of those I'll-never-buy-from-flipkart-again ones. I ordered two books from flipkart. Vol 1 & 2 of a specific series. I received books of some other series. I requested replacement. Shipment arrived at local city hub. For three consecutive days the shipment was out for delivery. Not once did anyone attempt a deivery. Not once did I get any call. Every evening I got the text "Product couldn't be delivered as customer unavailable. Rescheduled to next day" (Standard response I guess, when ekart has huge workload.) On the third day though, I got this text "Replacement cancelled as customer unavailable. Shipment returned to seller." It had been 2 weeks now. I had already bought the books from local seller (at a slightly higher price). So I requested return. Customer care obliged again. Next day, item is out for pickup. But evening I get the message "Pickup cancelled as requested" That was the moment, when I realized flipkart is going to lose the Battle-of-India to Amazon and Snapdeal. (The irony is I had my money on flipkart all this time) I requested return again. Item out for pickup next day. And once again pickup cancelled. I have requested return again. I hope they dont embarrass themselves this time. If ekart had no trouble finding my house for the first delivery, I cant imagine what happened later. Poor work ethics, I guess. Oh and all this while the customer care diligently reassured me (like a puppet on strings). Their responses were quite funny as well. Phew, what a torture!

This is a complaint that i am making in regards to the harendous & Appauling cusotmer service that I have recieved from Flipkart . To start with, I had ordered an MI2 Handset from Flipkart on 12/05/2015, the phone worked fine for 3 months after which it started giving me a lot of problems, called up flipkart who explained me their return policies and asked me to visit the service Centre of MI phones . I took a day off to visit one of the most pathetic Service centres located in Noida Sector 18, wherein I was initially told that i have pay an amout to get my phone repaired as there was an external fault although nothing as such had happened, on arguing with them they finally agreed to get my phone repaired for free but gave a turn around time of a month which came as a surprise to me . I then called up FlipKart and got the adress of another service centre located in Vikas Marg in Lakshmi Nagar, people at this centere were a bit decent, but stated that I have to deposit my phone for 15 days as there was a software problem, i had to give my phone as had no option. Got my phone bac which worked fine for a week but again had the same problem, I cant keep on visiting the service centres again and again, so called up Flipkart requesting them to get me a replacement phone as I had already visitied the service centres in twice witin 6 months from the date of purchese of a new phone ., The horrible cusotmer service of Flipart kept on explaining me their poliies, on getting this esclated, i was made to speak to a supervisor and then a floor manager who promised me that he has esclated the case an i would get a call from a team in the next 24 hours, A week has passed and I havent heard anything from anyone from Flipkart, i am tired of visiting service centres to get my phone fixed, I dont have an extra phone which is again creating a big problem, I feel I am being cheated, paid Rs 7000 to such a renowned Brand trusting that I would get a reliable product, but all in vain . All I want is get this phone replaced, I am ready to pay an extra amount and get this phone replaced with any other phone as well, If my request is not handled, i would definaltey share this bad experience from flipkart on all social sites and would definaltely ask all my friends and family not to order anything from Flipkart as the services are pathetic, the cusotmer service is pathetic, they dont care for their cusotmers . If flipkart has a little care about their customers and if someone would like to contackt me on this with a resolution, i can be contacted on my cell phone [protected]

I ordered a mobile LENOVO K3 NOTE two times. The order had been placed and I had received confirmation sms notification regarding the same. But within a seconds both the time the order got automatically cancelled with no proper explanation what so ever. After first order cancellation i talked with costumer care and placed second order for the same with their end consultation and promise that the same thing will not happen. This should be purely considered as Breach of Contract ! Flip kart is playing with costumers: time, money and emotions as well. the costumer care has promise to arrange call back, but no way, no answer and no explaination. i am waiting for my refund in my account. god bless them. Thanks and Regards dinesh nangare Contact: [protected]@gmail.com

Hello sir, my name is vijay pratap singh, 14 naramada building, sec-4, vaishali, ghaziabad. u.p, sir maine ek saree order kiya tha but jo product mila hai wo humne nhi kiya tha order bilkul diffrent mila hai . please aap se request hai ki mera product return karne ka kast kare. vijay pratap singh [protected]

I bought a Hp laptop from flipkart model HP 15-ac098TU, and order number OD[protected] it has a hardware problem i saw in the bill it had a( 30 days replacement guarantee) so i called customer care and said about the problem and i asked for a replacement or refund but they are not responding

Dear sir/madam, I had ordered a new blackberry curve 9360 on flipkart but i recieved an old phone with some pictures in it and an alarm set on it this is completely unacceptable for me please serve justice and help me have my refund for that mobile

Dear . sir, I am Arun keral state, kochi city.I am not satisfied your flipkart site.Becouse more products are not available her place eg:Shirts, shoes, sandals also.(pin code:682013).Amazone, jabong, snapdeal, etc online shopping sites all which products avilable in her city.pls help me... Thak, u

Dear sir, my motog 3rd Gen order still not received as i place my order 7-10-15 and his promise date was 16-10-15. my order id is OD[protected], executive told me delay is cause of big billion day, customer who placed the order before the big billion day are not valuable for you, one of flipkart customer executive :shruti" know every thing but she told me the delay was for big billion day but actual reality was other. i sorry to say no responsibility you are showing. but when i track my order on blue dart status shows the whole Shipment is Detained By Regulatory Authorities that is sales tax department since 13.10.15, no one providing me right information and no one taking responsibility of my product. all are liar. i am going to the consumer court if my product not received within 24 hrs.

Hi I just ordered puma shoes on flip kart 14/9/2015 and I returned it on the next day I was unsatisfied and they have promised within 4 days payment will be made till now there S no msg from or call from them regarding that payment and then I spoke to the customer care and they have gave me a another promise date of 14/10/2015 but still there is no refund made by the company called wa retail now I am calling the customer care I can't able to speak because my number is not valid.now I don't need any money from them I make that as donation to a begger but now I want the reason why they haven't made the payment yet because I thought flip kart was a big company now why they haven't approach to that seller...

I ordered GANT Tshirt vide order ID OD[protected] on 13.10.2015 from www.flipkart.com during the big billion days offer . The said product was delivered on 15.10.2015. I was shocked to see that FLIPKART is selling duplicate and substandard quality products of big brands like GANT. The purple color GANT Tshirt is duplicate and is of very low quality.. it is not the product of GANT. Flipkart is trying to befool people by these offers and trying the demean the big brands like GANT.

Firstly I purchased 3 items from Flipkart which were from same seller but I was charged 50/- thrice for delivery charges. Flipkart disagreed to wave off the extra delivery charges, saying that its is seller policy. However, when I spoke to the seller directly, they conveyed that it is Flipkart policy. I feel that it is just the system error that Flipkart has and they do nothing about it. The delivery person brought all the items together from same place, then why the extra charges? I gave similar feedback to them to one of my previous order as well and they said they will correct it but no action happened.

Secondly, there was an offer with yatra going on when I did the purchasing. I had to buy flight tickets from yatra and was looking for the offer coupon that Flipkart was supposed to send me. To my dismay, I found that there were no coupons sent. This was not just to one order but below three orders
OD[protected]
OD[protected]
OD[protected]
After my request to send the coupons, they took about a week's time to send those. The gap between my purchase and getting offer was about 3 months. I requested them to refund Rs150/- only as a part of compensation, 50/- per order. They say its yatra offer so they cannot do anythig about it. Well, the offer is on their website, the emails of offer comes from Flipkart, so when its compensation time, they talk about their policies which is not my business.

I want some compensation adjusted to the inconvenience caused to me, be it 150/- only

I have purchased one Lenovo mobile from flipkert date 9.07.2015, the mobile phone was within one month warranty period means flipkert offer one month replacement guarantee means if found some defected issue with mobile they will change mobile phone. I raised a complaint and I claim new mobile After purchasing within one month one issue I have found that mobile has a microphone problem. (1) Replacement (Return ID:[protected] REJECTED DATE 28/07/2015 ( with in one month )Than I have lodged a complaint that mobile has a microphone problem. Please replacement the mobile But that time they told me that “its not a problem, you format the mobile your problem will be resolved” than I do same. After fees days I have found that problem was not solved same problem arises again than (2) Replacement (Return ID:[protected] REJECTED 31/07/2015 I again complain to Flipkart they told me you have a problem with your SIM card that’s why its happen “ change your sim card then I do the same.” After few day I again face the same problem. Then (3) Replacement (Return ID:[protected] REJECTED DATE30/08/2015 I again contact with Flipkart they told they will do smart check and that do and told that your mobile is ok. After few days I again found that the problem is not resolved then I again complain to Flipkart that this product is defected Please replacement the mobile. Then they suggests me to visit Lenovo service center if they give Job sit that mobile is defected they will exchange and give the replenishment dated 30/09/2015. I have visited service center on 07/10/2015 and they have found that the mobile is a defeated mobile and originally mobile has a microphone problem. Then I mail to Flipkart ([protected]@flipkart.com) and demand for replenishment but flipkart directly refused to give replacement by mail caused “We regret to inform you that, we cannot replace/refund by collecting the product. As 30 days replacement policy is already been void, we request you to kindly visit to near by authorized Service center with Invoice copy for prompt resolution.”send by mail flipkart on 14/10/2015 . Please suggest what I will do.totally I have cheated by Flipkert.I have attached the service center copy and product purchased history copy Order ID: OD[protected] Product: Lenovo K3 Note Reference ID: IN[protected]

Dear sir, I have ordered asus zenfone 2 laser on 15 sep 15 and received it on 17 sep 15, recently i got issue in my handset and regarding this i have called asus customer support, they told me some procedures and i followed that but my phone get hanged on booting process, executive told me to go to the nearest service center. I called flipkart customer care because my phone is in returning policy period, which is 30 days, they also told me to go to the service center and get check the phone is there is software issue or hardware issue, i do so and go to the service center in sec 18, noida the executive told me there is a hardware issue and i again called customer care of flipkart the executive agrees on replacemwnt of the product but told me call after one hour due to technical problem. I again called customer care but this time he told me to get the acknowledgement from service centre, i told him they have to told me about this before going to the service center and he reduse to replace the product. It is getting frustrated for me because i get short leave from office for going to the service center and i am unable to get it on next day. It is the flipkart's responsibility to check the issue not CUSTOMER's. Kindly do the needful in this regard. Thanks and regards Ram Gupta [protected]

Purchased Samsung Galaxy J5 online through flipkart. Since start there is problem in touch screen of mobile. The bottom half inch of screen is creating problems. Sometimes touch doesnt work, sometimes it start working on self and applications keep opening automatically.

Have complained for return (exchange with new piece) in flipkart for 2 times. The related software for check has been downloaded in mobile, but everytime before checking it, they close the request and ask to re-generate the request.

My registered email id with flipkart is - rahulsomani.[protected]@gmail.com
Order number for purchase of mobile - OD[protected]
Amount Paid Rs 11999

I brought Acer E5-573-32JT ASPIRE E15 NX.MVHSI.043 Core i3 (5th Gen), Delivered on oct 13th . I want to retun the product on OCt 15 . I need I5 processor but i wrongly booked the product . order id :OD[protected]. Even i checked with Flipkart customer care they saying return policy is not there like that, Ispoke with them many times they are same thing repeating on it . I want an complete explanation why they are not following return policy, They are following return policy for the clothing and other why not laptop's . Could you please take action the same .

Hello Friends, I have ordered a laptop of Dell Inspiron from flipkart. after receiving laptop i have checked the laptop warranty from dell official site is only 4 months left. I have raised ticket to return or refund the laptop but not getting any response from last 1 months. Order no - OD[protected] Very worst customer support.

I purches the moto x play handset at[protected] .3day use this item after automatically switch off & on'ed now presently this item not working condition and i already complaint youer costmarcar but no use. i kindly requested plz replacement ur item or refund my mony. Retail Invoices/Bill Invoice No : # CHN_PUZHAL_[protected] Sold By : WS Retail Services Pvt. Ltd., Warehouse Address: SND WAREHOUSE, SHED NO: C1, DOOR NO 4/195, REDHILLS-AMBATTUR ROAD, PUZHAL VILLAGE, CHENNAI, TAMIL NADU, India - 600062 Order ID: OD[protected] Billing Address Shipping Address Sudisha S Sudisha S Order Date:[protected] Digiphoto wonderla amusment park Digiphoto wonderla amusment park *Keep this invoice and Invoice Date:[protected] banglore, wonderla. banglore, wonderla. manufacturer box for Bangalore 562109 Karnataka Bangalore 562109 Karnataka warranty purposes. VAT/TIN: [protected] Phone: [protected] Phone: [protected] Service tax #: AAACW8725FSD001 Product Title Qty Price Tax(%) Tax Total Handsets Moto X Play 1 19046.67 5.00% 952.33 19999.00 FSN: CST 1. [IMEI/Serial No: [protected] MOBEAJTQWXAQH9KQ, [protected] ] WID: VN38039 Total 1 19046.67 952.33 19999.00 WS Retail Services Pvt. Ltd : Grand Total 19999.00 *This is a computer generated invoice. (Authorized Signatory) Ordered Through : Flipkart.com Customer Care :[protected] || www.flipkart.com/support Returns Policy: At Flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original Brand box/price tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply. The goods sold as part of this shipment are intended for end user consumption / retail sale and not for re-sale. Regd. office: WS Retail Services Private Limited, Ozone Manay Tech Park, No 56/18, 'B' Block, 9th Floor, Garvebhavipalya, Hosur Road, Bangalore-560068, Karnataka, India, Phone No : 91 [protected]. CIN : U72900KA2009PTC050123. S: S[protected] page 1 of 1PL: F11167602 T: 1 Pack: BX