Flipkart Complaints & Reviews

I have ordered Tata Swach Water Purifier from Flipkart on 29th September 2015 which was delivered to my address on 1st October 2015 under the order id : OD[protected]. The installation of the above appliance shall be done within 3-4 days is what was mentioned in the website at the time of placing the order. But after 6 days, much to my surprise, they havent sent any personnel for the installation of the water purifier, even though I registered a complaint with their customer care and following up since the 1st of October. Every time any customer care executive says that their system is not updated with the information and would neglect my call to call after 1-2 hrs. As a customer even today I am buying water from bottles outside for drinking and this type of service is not expected from flipkart.com

They refused to replace the phone (heating issue, hanging problem)which was under the 30 day replacement warranty saying that the policy has lapsed.Later they called my that my amount will b refunded if I will bring the job sheet from the service centre stating the issues which I am facing. If the job sheet is made phone will go to repair.

I made a purchase of New Honor Holly phone against exchange scheme with Samsung Samsung Galaxy S Duos S7562(Rs.2000 off) (IMEI_No:[protected]). The total purchase amount was 6999/- out of which 1950 was the exchange price and difference of 4049 was paid through CC. It's been more than a month now I have not received my refund of 1950/-

As per my understanding the kind of screen what I have a scratch should not come on the screen.
How ever its a minor one but I can see it and its very disturbing.
Please let me know what can be done for it.

you can call me back on [protected]

Hi I bought a product from Flipkart.com on may 2015 for the mobile phone HTC Desire 826 Then my phone had stopped working all of a sudden and I called flipkart on there toll free number spoke to them they said that they cannot help and can just arrange a callback without even thinking for the inconvinience i was facing. They clearly said that they can arrange call back in next 24 hrs that is the best they could do. Someone called from Flipkart stating that we will ask for the collection and will refund the amount. I said that please provide a confirmation on email the same but he rudely said cannot gurantee. I asked him to send the replacement set for the same. Without thinking about my inconvinience he said that they can refund the cost of the phone but not the EMI charges and also no compensation for the inconvinience I faced. They said that they initiated the refund on 8 aug n gave a ref no. For the same but it still doesn't reflects in my bank account. I would suggest every one not to buy any thing from Flipkart as they only know how to cheat customers. My order id is OD[protected] I have been a loyal customer with them and thinking about this trust i booked the product with them but will ensure if my problem is not addressed in the right way will have to take this as high I can. I have no option but to raise the complaint in the consumer court for the same. Flipkart just knows to cheat their customers they are cheters.. Kunal bhojwani [protected]

These flipkart guys only know how to fool people. I have added some products like winter wear clothes in my cart at the the time of adding it is available in my pincode bt aftr some time it shows seller doesnot deliver this product in your locality evrytime they do like these. When they increase the price of any product then they deliver in any locality Y the hell u guys are doing like this U guys are in e commerce business try to attract as much as customers last time in big billion day sale u guys have also done some kind of fraud U have apologized for that also mr bansal then why r u not taking serioulsy u increase the price of product 50 % and then you give 30% discount what is this???? What is your monopoly of doing business I have problems with what you guys are doing have you guys checked your complaint list its above than 4k and you guys have solved less than 2k at a rate 37%

Respected Sir / Madam
I had booked Microsoft Lumia 640 Cyan vide
Order no OD[protected] on 09th September 2015
But after 11 days my order was canceled by you on 19th September
stating that item was not in the stock and I was told to book a fresh
order for the same.
On 19th September I booked it again vide order no OD[protected]
and on 28th sept my second order was also cancelled stating that item
is not in the stock.

I am regularly in touch with you over e-mail and phone but in-spite of
my many humble requests my both orders were cancelled by you. where as
your representatives continuously assured me till morning of 28th that
my order will be delivered on time i.e. 1st oct. but again all was
gone in vain.

now this time i am again booking my order vide order no
OD[protected] dated 29th sept. 2015 on your guidance and
request, so kindly take care of my order so that it can reach me on
time and please please please don't repeat the past experience.

You can see that I had already waited for a very very long time for my
commodity, so now I humbly request you to kindly issue necessary
instructions to the seller so that I can get my product on time

Thanks & Regards
Rakesh Singh Yadav
[protected]

How do I go about it ... Haven't got any reply to trail mail

Sent from my iPhone

On 29-Sep-2015, at 10:59 am, Lanin Kumar wrote:

Sorry !!! Without getting my money I cannot release the stuff .. I need to have cash on my door while giving the material back ..pls ensure this .. I don't want run behind you all for my hard earned money also need explanatory mail from you stating the reason that your false commitment being done to the me

Sent from my iPhone

On 29-Sep-2015, at 10:49 am, [protected]@flipkart.com wrote:

Dear Lanin Kumar

Greetings from Flipkart.com!

Order ID: OD[protected]

Product:Haier HW55-1010 5.5 kg Fully Automatic Front Loading Washing Machine

As per the conversation we spoke to concerned person on this issue . within 8 business days amount will be refund to back to souce. kindly make a note of Flipkart toll free number[protected]. Kindly get back for any clarifications

Thanks & Regards.
Flipkart.com

Regards,
Pavitra.Y
Flipkart Customer Support
Customer By CSS Email ( .) ( Sep 28, 2015 11:39:30 PM )
Gentleman,
I don't need anymore explanation from you all ... Such pathetic customer care service I never had it my life... False commitment and cheating customer is become passion of yours ... Today also configuration not done ...thanks for the great customer service ... Will you please take your stuff back and give us our valuable money. No more talks required on this subject pls.. Will go to some other respected online shop and get some reputed brand other than haier and flipkart

No more flipkart, no more haier product ... Absolutely pathetic

Hope I will get the money back before I would get in to consumer court.

Thank you for your great service

Lanin

[protected]

Sent from my iPhone

>
Customer By CSS Email ( .) ( Sep 27, 2015 7:18:51 AM )
Gentleman,
Hope somebody responsible will call me and resolve my issue

Thanks,
Lenin

Sent from my iPhone

>
Customer By CSS Email ( .) ( Sep 26, 2015 2:42:19 PM )
It's taking too long... absolutely ridiculous .. In this case you should remove your false commitment from the website as within 48 hours service commitment.. Now u calculate how many hours you taking to process ..
It you can't process in a day time ie itomorrow .. Pls cancel my order and return the money ..

Sent from my iPhone
Response By Email ( Lakshmi B) ( Sep 26, 2015 9:55:55 AM )
Hello,

Greetings from Flipkart.com!

Order ID - OD[protected]
Product - Haier HW55-1010 5.5 kg Fully Automatic Front Loading Washing Machine

Thank you for taking your valuable time to write us.

I understand your concern and I apologize for the inconvenience caused.

However, not to worry in this regard. We are here to address your concern and ensure a prompt resolution to you.

I would like to inform you that, I have gone ahead and notified your concern to our team and they will get back to you with an update on this by September 28, 2015.

You have my assurance that, we'll have your issue resolved at the earliest.

I request your kind patience in this regard.
Auto-Response By (Administrator) ( Sep 26, 2015 8:03:46 AM )
Dear Customer,

Thank you for contacting us!

This is an automated response and is for your reference only. You need not reply to this mail.

We will get back to you at the earliest.

Customer Support
www.flipkart.com
Customer By CSS Email ( .) ( Sep 26, 2015 8:03:46 AM )
Dear Team,
Trail mail has my delivery note, as per your promise the engineer of the said washing machine brand didn't turned up ... I have been told by customer care people on 23rd that they cannot take this complaint today ... Is it your customer service ...hope some body will call me solve this issue
Thanks
Lanin
[protected]

Sent from my iPhone

Begin forwarded message:

> From: "Flipkart.com"
> Date: 21 September 2015 9:10:59 pm IST
> To: [protected]@yahoo.co.in
> Subject: Invoice Copy and Delivery Confirmation for Flipkart.com Order OD[protected]. Please Share Feedback.
>
>
> DOWNLOAD APP
>
> TRACK
> ORDER
>
> CANCEL
> ORDER
>
> FREE & EASY
> RETURNS
>
> CUSTOMER
> SUPPORT
> Hi Lanin Kumar,
>
> We are pleased to inform that the following items in your order OD[protected] have been delivered. This completes your order. Thank you for shopping!
> Seller: WS Retail
>
> Haier HW55-1010 5.5 kg Fully Automatic Front Loading Washing Machine
> Quantity
> 1
> We have attached your invoices should you need them in the future.
> Help us improve by sharing your valuable feedback below.
> How likely is it that you would recommend Flipkart to a friend or colleague?
>
> Please rate us on a scale of 0-10:
> 0 - Not at all likely
> 10 - Very likely
> 0
> 1
> 2
> 3
> 4
> 5
> 6
> 7
> 8
> 9
> 10
>
> Your response will be recorded and you will be redirected to our feedback form.
>
> What Next?
> Enjoy your shopping! Visit the My Orders page in case you wish to return any items.
>
> Any Questions?
> Please reply to this email or get in touch with our 24x7 Customer Care team.
> Flipkart.com
>
> 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection
>


Sent from my iPhone

On 28-Sep-2015, at 11:39 pm, Lanin Kumar wrote:

Gentleman,
I don't need anymore explanation from you all ... Such pathetic customer care service I never had it my life... False commitment and cheating customer is become passion of yours ... Today also configuration not done ...thanks for the great customer service ... Will you please take your stuff back and give us our valuable money. No more talks required on this subject pls.. Will go to some other respected online shop and get some reputed brand other than haier and flipkart

No more flipkart, no more haier product ... Absolutely pathetic

Hope I will get the money back before I would get in to consumer court.

Thank you for your great service

Lanin

[protected]

Sent from my iPhone

On 27-Sep-2015, at 7:18 am, Lanin Kumar wrote:

Gentleman,
Hope somebody responsible will call me and resolve my issue

Thanks,
Lenin

Sent from my iPhone

On 26-Sep-2015, at 2:42 pm, Lanin Kumar wrote:

It's taking too long... absolutely ridiculous .. In this case you should remove your false commitment from the website as within 48 hours service commitment.. Now u calculate how many hours you taking to process ..
It you can't process in a day time ie itomorrow .. Pls cancel my order and return the money ..

Sent from my iPhone

On 26-Sep-2015, at 9:55 am, [protected]@flipkart.com wrote:

Hello,

Greetings from Flipkart.com!

Order ID - OD[protected]
Product - Haier HW55-1010 5.5 kg Fully Automatic Front Loading Washing Machine

Thank you for taking your valuable time to write us.

I understand your concern and I apologize for the inconvenience caused.

However, not to worry in this regard. We are here to address your concern and ensure a prompt resolution to you.

I would like to inform you that, I have gone ahead and notified your concern to our team and they will get back to you with an update on this by September 28, 2015.

You have my assurance that, we'll have your issue resolved at the earliest.

I request your kind patience in this regard.

Regards,
Lakshmi B
Flipkart Customer Support
Auto-Response By (Administrator) ( Sep 26, 2015 8:03:46 AM )
Dear Customer,

Thank you for contacting us!

This is an automated response and is for your reference only. You need not reply to this mail.

We will get back to you at the earliest.

Customer Support
www.flipkart.com
Customer By CSS Email ( .) ( Sep 26, 2015 8:03:46 AM )
Dear Team,
Trail mail has my delivery note, as per your promise the engineer of the said washing machine brand didn't turned up ... I have been told by customer care people on 23rd that they cannot take this complaint today ... Is it your customer service ...hope some body will call me solve this issue
Thanks
Lanin
[protected]

Sent from my iPhone

Begin forwarded message:

> From: "Flipkart.com"
> Date: 21 September 2015 9:10:59 pm IST
> To: [protected]@yahoo.co.in
> Subject: Invoice Copy and Delivery Confirmation for Flipkart.com Order OD[protected]. Please Share Feedback.
>
>
> DOWNLOAD APP
>
> TRACK
> ORDER
>
> CANCEL
> ORDER
>
> FREE & EASY
> RETURNS
>
> CUSTOMER
> SUPPORT
> Hi Lanin Kumar,
>
> We are pleased to inform that the following items in your order OD[protected] have been delivered. This completes your order. Thank you for shopping!
> Seller: WS Retail
>
> Haier HW55-1010 5.5 kg Fully Automatic Front Loading Washing Machine
> Quantity
> 1
> We have attached your invoices should you need them in the future.
> Help us improve by sharing your valuable feedback below.
> How likely is it that you would recommend Flipkart to a friend or colleague?
>
> Please rate us on a scale of 0-10:
> 0 - Not at all likely
> 10 - Very likely
> 0
> 1
> 2
> 3
> 4
> 5
> 6
> 7
> 8
> 9
> 10
>
> Your response will be recorded and you will be redirected to our feedback form.
>
> What Next?
> Enjoy your shopping! Visit the My Orders page in case you wish to return any items.
>
> Any Questions?
> Please reply to this email or get in touch with our 24x7 Customer Care team.
> Flipkart.com
>
> 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection
>

Order no. OD[protected] I have ordered for double bedsheet on flipkart mobile app.. but after three days my order was automatically cancelled . And also the price of that bedsheet is increased by rupees 50. And I don't know what to do with that. I want my same order for same price . And tell me the reason for this inconvinience . Thank you .

I have ordered Gionee Marathon M4 on 27th September, my order#OD[protected]. I have received the order on 1st October. After two days o[censored]se I found that device is having hardware issue. Its getting lagged while playing video(720p or lower resolution), In-build Games(comes along with device) and getting extremely heated that unable to hold in hand while usage of just 5min of every activity even while viewing gallery pictures. I have placed a refund request on 3rd October as there were no replacement available with the seller. After raising this request today I found that my request is rejected and reason provided is "unable to contact". I didn't received any call and not been busy or having network issue though. I have raised another(2nd time) request and within 10 min I have received call from seller who has tried to convince me that this product is fine. I told him that I have been using smart phones from last 5 years or so. After sometime he disconnected the call. Suddenly I shocked to see that my refund request is again cancelled with reason that it has been sorted out between seller and buyer though I never told him the same. I have raised another return request today Need help to resolve this.

I was searching some shoes in puma brand...sunddenluly i look at the following picture in flipkart. And i get intrested on that product, and i could not order the product at the same value of shoe(see the pic) ..thats why i give a complain on flipkart..

I purchased a Moto X Play device from Flipkart and received a defective piece having display flickering issue. On complaining to Customer care, I was told to get a job sheet from Motorola. I visited a Motorola service center but they refused to give a job sheet without repairing the device. What can I do now??

Hi team, i have booked the above mentioned product (moto xplay) on 21st sep 2015, at that time it said product available hence i booked the phone and made the payment of 19, 999 and gave me a expected delivery of 05th oct, 2015. now when i contact them they say its out of stock so my question is at the time of making the payment why didnt they let me know it was out of stock moreover how did i get the option to book which was out of stock, i am seriosuly pissed with the service these guys are providing hence i wud like to get the resolution asap and plz if possible also give me one reason y i shud do business with them again.?? Thanks but no thanks..:(

I bought Lenovo A6000 Plus on the first day.And now the display is not working.I contacted the lenovo service centre for replacement they provided only service after that also some other problems.So I need replacement for the phone within this week.

My product no is OD[protected] . The product which I got is pathetic quality . Online they mentioned that mirror work is done on the suit . However the paper plastic work done on the suit. And whenever I am sending a request for return every time the server error occurs . Please help me to exchange the product with other item or return my money back

Order Date: 17 September, 2014 12:49 PM PO No. - OD[protected] Seller : OMCOMPUTRONIX Via Flipkart First Complaint - 2nd September 2015 to Flipkart WARRANTY ( Details as Provided on Flipkart Site by Manufacturer ) Covered in Warranty Warranty of the Product is Limited to Manufacturing Defect Only Warranty Summary 12 Months Manufacture Warranty Warranty Service Type Off Site Warrany- Customer will Need to send the Defected Product To the Nearest Branch of the company and the replaced Product will be sent back to customer Not Covered in Warranty No Physicall Damage, Mishandling or Burnt Out Part Complaint : Laptop showed battery replacement signs while as per manufacturer battery life should be 1 and half year ( conveyed over Telephone ) Got Email from Mr. Amol from Flipkart that if warranty is not provided Flipkart will resolve for you. Since than I am chasing Flipkart but no response from Team, though dropped Email Twice and send messages on Twitter. OMCOMPUTRONIX Response : Though battery life can be 1 and half year but we wont provide replacement as every consumer has it's own usage pattern ?? Worst was the Rude behavior of Omcomputronix Response. ( Jo karna hai karo ) Address: OM COMPUTRONIX 411, EROS APPARTMENTS 56, NEHRU PLACE NEW DELHI Delhi India 110019 Mob :- [protected] Landline:- [protected] The best part was - Earlier on Email Flipkart was very fast in Response, but later stopped responding.

Order number : OD[protected] I ordered a watch for my mother in flipkart. And i placed the request on 28 th of september 2015. I was promised by the customer care that i will receive the product by october 6th. And the product was in packed state for more than 6 days and i was keep writing email to the customer care about the tracking status. I was getting a same reply that i will get the order before october 6th, But today they cancelled the product saying that it is returned by courier flipkart reply **Thank you for taking your valuable time to write to us. I'm sorry to know that your order has been cancelled. Please accept our sincere apologize for the inconvenience caused to you due to this. As I see that due to some unforeseen circumstances, your consignment is being returned back to us by our courier partner. Unfortunately, I’ll be unable to reinstate your order and proceed with it due to technical constraints and your account security. I would like to inform that the refund Rs.7400/- has been initiated to your Credit Card and this will reflect in your account in 8 business days as per standard banking procedures. I kindly request you to place a fresh order for the product as per your requirement and rest assured, we’ll have it definitely deliver it to you without any hassles this time, please click on the below mentioned link to place a fresh order. ** I did order this watch for my mom as a gift. And i was waiting for this to get delivered . But at the last moment they cheated me saying this. They wasted my time and cheated my money. I need an explanation for this from higher authorities. I live in abroad. Now i cannot gift anything for my mother immediately. It is all because of the flipkart. and when I'm trying to give a negative feedback and the website is not accepting as well. It is all designed to cheat people. Flipkart sucksssss

[OD[protected]] I have order maybelline gel based kajal on 2nd oct 2015 and the seller is WS retailer... Kindly give the reason why this order has not been processed yet...this is the 2nd time i m facing the issue from the flipkart. Its been 2 days from the date of order and the status of the order is approved. Please share the reason and also when u guys will dispatch my product else i have to mail the complaint to ur higher authority.

I m calling from last 1 week and your staff is only say there is technical issue we cant solve anything call later i have called a bout 100 times regarding many issue but no one is listen. one of your executive even said do complaints i[censored] can.
i want my wallet money to transfer to my account.
i think if this behavior continued flipkart quickly go to bottom from top
i have never seen any website with such worst attitude toward customers

I have ordered Lenovo K 3 note directly without loging in with order no OD[protected] but after receiving it I have a battery issue with it it is not giving the proper backup as per its reccomendation I am very unhappy with it and want to return it.I am not getting proper response and kindly call back me in order to sort out my complaint and give back me proper response.