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Flipkart Complaints & Reviews

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Updated: Nov 25, 2025

Complaints 47043

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Flipkart reviews & complaints page 2138

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hello sir, i have claimed for refund of product amount on order id OD[protected] as i cancelled yet its delivered to my account which i already returned on 20th may 2015. i hd raise complaint more thn 10 times bt, no further action they r taken, customer exicutive told me to wait again and again.. its really unethical.. i alrdy attached qurior slip many times bt no action is taken from flipkrt end... pls do something...and refund my money back contact number [protected].

+2 photos

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Tried calling customer and number is swtiched off. Issue is escated to conern team and waiting for an update.

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I have claimed for refund of product amount on order id OD[protected] as I cancelled yet its delivered me which I already returned on 20th may 2015.as executive mentioned, I had raise complaint more then 10 times but, no further action they r taken, customer executive told me to wait again and again and gv me various date.. Its really unethical.. I alardy attached curior slip and tracking snapshot many times but no action is taken from flipkrt end... pal's do something...and refund my money back contact number [protected]...

+1 photos

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Tried calling customer and number is swtiched off. Issue is escated to conern team and waiting for an update.

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Address: New Delhi, Delhi

I have 1468 rs in wallet balance in my account. Due to their technical problem they have cancelled my orders n blacklisted my account. I have sent 38 emails but still no one has resolved the issue. I just want to use my wallet balance but they are keep cancelling my fresh orders and nor they refunding the balance. They said you have given so many return request . Which is not true. If yes then every return requ got approved by technical department first Response By Email (gautham.suresh) (22/07/2015 05.35 AM) Dear Customer, We’d like to inform you that your recent order has been cancelled as we’ve noticed an increasingly high number o[censored]nwarranted returns, some of which do not comply with our Returns Policy. As a consequence of these activities, you may not be able to place any more orders on Flipkart.com using this email id or other associated email accounts since they may also result in cancellation.

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Dear Jaz, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID, Phone Number, Email address used while placing the order. We look forward for your reply.

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Address: Kamrup Metropolitan, Assam

Once again I have informed to forum that some frauds have called me from mobile no.[protected] at11:30am on dated 20-07-15 and total debited Rs 49, 270 . Now I inform u in details where fraud utilized my money . Fraud debited Rs 9, 990 to POS PRCH POS 45733 WWW.MOBIKWIK.COM NEW DELHI and debited Rs 34, 280 to POS PRCH POS 458738 FLIPKART INTERNET PRIVBANGALOR and debited Rs 3, 000 to POS PRCH POS[protected] Freecharge_BD SBIPG and also debited Rs 2, 000 to POS PRCH POS[protected] PayU . I have received Rs 34, 280 from 458738 FLIPKART INTERNET PRIVBANGALOR on 23-07-15 at 5:28pm . So, thanks to FLIPKART to credit my account . But the rest I have not received till now . Please resolve the issue give me the entire amount to do justice for me . My father is at hospital now . I[censored] return my money then I shall always grateful to u . I always believe others so I have to face this problem . At last great respect to complain forum from the core of my heart . My account no. is [protected] IFSC Code-SBIN0007390 of State Bank Of India Dadara Branch .

Complaint marked as Resolved

POS PRCH POS 458738 FLIPKART INTERNET PRIVBANGALOR has returned my entire amount Rs34, 280 debited by the fraud to them . So, thanks to FLIPKART with great respect from my heart . POS PRCH POS 45733 WWW MOBIKWIK COM NEW DELH Rs9, 990 and POS PRCH POS 072015444832 Freecharge_BD SBIPG Rs3, 000 and POS PRCH POS 072015448347 PayU Rs2, 000 has not returned my money to my account . Plz return my money to give me justice . I always believe the truth so donot destroy my believe . Plz plz plz return my money .

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Address: Bhopal, Madhya Pradesh

i have odered a mobile phone i.e lenovo k3 note by flipkart on a flash sale which was on 15 of july and i get the confirmation call and my order is get confirmed they gave me the expeted date of delivery of 22 july when i didnt gat my order on the given date i called the costumer care but they didnt answer me, they regurly disconnecting the call by saying that please call after some time and after calling many time they told me that your order has been cancelled without giving any specific reason. my order no -OD[protected] regesterd mob no -[protected]

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Tired calling customer multiple times no response, sent email asking for alternate number and convenient time. Issue is escalated to concern team for earliest delivery.

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Address: Chennai, Tamil Nadu

I am from Chennai last june12th in have odered a Asus zenfone 2 through flipkart oder no: OD[protected] and i received it on june 17th after 15 days from the delivery the mobile became so heat i cant able to talk even morethan 5 min. 2. if i use it continously within half an hour the display was stuckup and started blinking. i was complainted through customer care more than 5-10 time. but they are not responding, they simply told me to contact the mobile company. i felt very bad with customer service. i requested them to repalce my handset or to refund my money, But there is no resonse from their side. they ask me to use it for a week. kindly do the needful.

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Hi Johnmani, Greetings from Flipkart. The order number "OD[protected]"" does not show any details. Please share youe contact number, so that we can address this complaint. You can also reach our customer care at[protected] for further assistance. Your kind understanding is appreciated in this regard. Hope this helps!

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Address: New Delhi, Delhi

- Order ID # OD[protected] placed on Flipkart on 22nd Jul - Order received on 23rd Jul - Box unopened and found to have phone with missing battery and back cover - leading to a high dissapointment - Have raised a return request on Flipkart online at 8 PM on 23rd Jul and hoping for a quick turnaround in receiving a new device

+1 photos

Complaint marked as Resolved

Got a call from FlipKart customer care support team next dat and new replacement was provided in 2 days. What i did was simlply raised a return request via online portal itself and rest is history. Flipkart's ownership and response is commendable here. thanks.

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Customer complains stating that battery & back cover was missing inside the consignment box. It is found that our technical team has already scheduled a call back today evening. So closing the case from our end.

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N

Nitendra1958

from Delhi, Delhi

Jul 28, 2015

Impressed by the ownership and turnaround from Flipkart in ensuring a replacement within 2 days. Thanks alot.

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Address: Kolkata, West Bengal

Order ID: OD[protected] with Reference Number:[protected] was initiated on 9th july and should have reflected by 16th july as they say. Still i have not received the refund and whenever i am telling them to give a status update or contact me they are not doing either one.

Complaint marked as Resolved

I have been notified by my bank today that the refund had been done a day ago and i have received the same today.Flipkart might have processed it on 9th july but i received it late.

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Tried reaching customer and was not able to connect. So sent e-mail to customer informing him that we have already refunded the amount of Rs.8,999/- on 9th Jul, 2015 and the same is successfully processed. Also, shared the reference number to check with the bank & awaiting for customer's update.

Jul 25, 2015

Updated by chetan.agarwal Today I received the refund.

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C

chetan.agarwal

Jul 25, 2015

I have mailed your flipkart Customer Service about the same many times and also told them that the refund has not yet received many times now and i have been told that it will be received but not yet received.

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Address: New Delhi, Delhi

I have placed an order on dated 20th July 2015 which was delivered on dated 21st July 2015. When i was putting the battery inside the phone. its start vibrating. I have swith-off the mobile but it was still vibration. I have called to customer care on dated 21st July 2015 to replace the product. They said that tomorrow you will receive call from technical department. i got a call and they send a link in my mail to download the same in your phone. i hold him, i can't take risk as phone is always vibrating. till than i have made several call to replace the product but every time they always came with one answer i.e. we have processed your request and it will be exchange within five working day.Now its 23rd but status is still same.

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Spoke to customer and says that he will not follow any T/S steps and wants an exchange. He further says that the device is defective and hence he was not able to download smart-check app too. So informed customer that a call back is arranged from our technical team today who will validate & help him accordingly.

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C

ChandanKumaremails

from Kolkata, West Bengal

Jul 25, 2015

I have placed two order on dated 15th May 2015 vide order no OD[protected] but I have cancelled the order as delivery will be scheduled on 8th Aug 2015. One order is cancelled and another order was on hold due to call centre executive Mis-guidance. Surprisingly, the phone which was hold to cancelled actually delivered on 21st July 2015. Actually I was really surprised how it's delivered in promptly manner ( the order which is still in phase of cancellation).As I have already explained that required two phones and hadn't received any refund of payment the phone which was on hold for cancellation. That's why I received that phone which not supposed to be received by me but my money was stuck that's the main reason I have accepted the same. If I am not wrong each and every details of my telephonic conversation is recorded for quality purpose of Flip kart. I had talked too many times call centre executives that faulty phone as delivered on dated 21st July 2015 as far as the phone which was delivered on 20th July 2015 is working smoothly till now.

1. Order No.OD[protected]purchase though cash on delivery basis) delivered on dated 20th July 2015 It's running smoothly

2. Order No.OD[protected]Payment through credit card) Device is not in good condition, which I have explained it to my earlier complaint but in my earlier complaint I have wrongly mentioned wrong order no.

Today Flip kart executive came to my place to replace the product but when he has checked the Serial no of the product it's not matched with the order. On same time, I have called the call centre on[protected] and talked to the executive that we have received the same product may be it happened due to multiple order an requested please check your record and make it possible be he told me strait-way that please contact call centre on[protected] . His personnel checked the phone (Mr. Ashok Mobile no.[protected]) and I have explained each and every thing but all is not in hand as his work is to follow the order of his bosses.

Than I have contacted on[protected] and talked to Mr. Mandeep and explained him everything. He is a very decent guy and assured me that he will tried to help me but every thing is not in his hand and it will take 24 hours.I have given my IMEI1:[protected] and IMEI2:[protected] and S/N:HGB2UDQY(11)

FURTHER I AM FADE-UP AND CONFUSED IN ORDER NO. SO I AM PROVIDING THE FAULTY PHONE DETAILS WHICH ARE AS UNDER :
IMEI1:[protected] and IMEI2:[protected] and S/N:HGB2UDQY(11)

I AM REALLY VERY GREATFULL TO YOU . IF YOU WILL RESOLVE THE SAME ON TOP MOST PRIORITY AS I REALLY NEED IT.

C

ChandanKumaremails

from Kolkata, West Bengal

Jul 25, 2015

Photo

C

ChandanKumaremails

from Kolkata, West Bengal

Jul 28, 2015

Almost 72 Hours passed but not getting any proper response from Flip Cart.

On 25th July i have received a mail from Flip Kart on they have assured me that the same will be resolved. He assured me that the same will be resolve by 28th July'15 1PM. Neither, I have received any call nor any response from flip Cart.

On Jul 25, 2015 7:07 PM, Flipkart Customer Support <[protected]@flipkart.com> wrote:
ORIGINAL
PRODUCTS CASH ON
DELIVERY FREE & EASY
RETURNS 100% BUYER
PROTECTION
Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 28 Jul, 1:00 PM.
Thanks,
Flipkart Customer Support
Flipkart.com
24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

Further, Yesterday, around 10:50 PM, I have made a call to Customer Care and talked to Charan Raj (Incident no.[protected] regarding replacement Update and he will assured the same will be resolved by 28th July 1 PM.

I therefore request you to please take necessary action against them as they are playing role of postman i.e.Just passing the ball.

Now situation become worse and i don't want replacement of product. what I want from them to collect there product and refund my amount immidiatily.

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Address: Faridabad, Haryana

I ordered 2 jeans worth rs 3054 and as per current offer I was to get one code for YATRA to reedem since full cash back was to applied. As per Flipkart Policy, we are getting cash back of full amount. Lets say that I have shopped worth rs2000, After shopping i will get one code which I can use in YATRA app as a ECASH. I will put the code which received from FLIPKART and will put in YATRA app and will get full cash back (2000). however Code will get activated after 15 days. After shopping from flipkart, I should have received code however I did not receive. I sent an email to flipkart requested to send code to me. They also sent me code but that was duplicate code and they were already sent me that code for my another purchase. Since then I am following up with them but they are continuously asking to me get in touch with YATRA.COM and not trying to help.

+2 photos

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Dear Customer, Greetings from Flipkart.com! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply.

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Address: Kutch, Gujarat

i buy lenova k3 note mobile in flipkart and delivery for me Dt.17/07/2015. after receive this mobile i use for same problem ear speaker. and i complain Dt.20/07/2015 for product defect and call back me flipkart care Mr.dayanandji he tell me same step for change setting and other but my problem is not solve and he show his site my problem is solve but my problem is continue for this mobile so flipkart policy 7 day return policy is not accept my request for return this mobile. My Order No.OD[protected] My Complain No.24614542

May 14, 2017

Complaint marked as Resolved

Verified Support

Jul 24, 2015

Flipkart Customer Care's response Spoke to customer and got to know that he facing issues with phone speaker, It is found that a scheduled call back is already arranged from our technical team today evening. So informed the same to customer and closing the case.

Jul 30, 2015

Updated by Ashvin1104 Dear Friends,
This complain effect call back me Flipkart Customer care but till Dt.30 July 2015 my problem is not solve. Flipkart is accept problem in mobile but not pickup return courier. i pack- up box Dt.25 july 2015 and courier company send me massage daily pickup today for collection. But not collection till day.
Thanks

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Address: New Delhi, Delhi

I bought a handset from your flipkart few days ago I found a complaint in my phone I call many times for the complaint but every time they told me to wait last 22nd July but still their is no solution of my problem I got frustrated about your replacement services. Pls change my phn as soon as possible and I promise I will go to the consumer cout for this if thr is no action from yourside. My order no. OD[protected]
Shubham khandelwal

Complaint marked as Resolved

Verified Support

Jul 23, 2015

Flipkart Customer Care's response Customer posted complaint regarding the phone and he had got confirmation that the issue will be resolved by 22nd July 2015. How ever the case is pending with RMT team. The issue is addressed to concerned team.

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Address: Pune, Maharashtra

mail sent to [protected]@flipkar.com dated 21-7-15 Dear Sir It seems that you are least bother about customer satisfaction and comfort. 1. During the telephonic discussion with your representative on[protected] I found the same. She had given me the option of refund and asking me for bank account details and all of a sudden she said refund is not possible and replacement will be done on[protected]. I insisted for one day delivery for the replacement of the product and specifically asked whether the pickup of the old product will be at same time or not ? She confidently said that delivery of the replacement product will be on[protected] and pick up of the faulty product will be done 2 to 3 days after the delivery. 2. During the telephonic discussion with the delivery boy (mobile no [protected]) on[protected] in the after noon I confirmed about the information given by the lady representative on[protected]. He refused it and said delivery and pickup will be done at the same time. I requested him to come after 6.30pm. He asked me to come home as early as possible and give call to him as I arrive at home. To reach in time given by delivery boy, I hurriedly left my collage and riding bike like anything. needless to say the risk I have taken for it. After reaching to Home at 6.30pm I called delivery boy on mobile no [protected] to which he told that he is in the Bhosari area. At 8pm when I called him he was in Pimple Gurav Area. The mail which you have sent in which you are writing that "We tried to deliver the following items in your Order OD[protected] today but looks like you were not available to collect it. Nothing to worry about though, we will be reattempting delivery of your items." A big joke. Form above 2 examples it seems that you people follows your comfort and so called policies. (which are not in customers favor) This is my last appeal to you, refund my amount Rs. 10089/- and let us close the issue.

Complaint marked as Resolved

Verified Support

Jul 23, 2015

Flipkart Customer Care's response Internally mail sent to action the case, Will do follow up internally.

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Address: Kolkata, West Bengal

I have claimed for refund of product amount on order id OD[protected] as I cancelled yet its delivered me which I already returned on 20th may 2015.as executive mentioned, I had raise complaint more then 10 times but, no further action they r taken, customer executive told me to wait again and again and gv me various date.. Its really unethical.. I alardy attached curior slip and tracking snapshot many times but no action is taken from flipkrt end... pal's do something...and refund my money back contact number [protected]

+2 photos

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Address: Jaipur, Rajasthan

i have bought HTC DESIRE 826 dual sim from Flipkart on 12 th july, 2015..but i got open seal packet from flipkart..though i used it..nut the totally switched off next 3 days means 16 th of july..i called flipkart and they said to refund me on 3 to 5 working days..but still now it dont pick up..i call flipkart and they said it pick up tommorrow again and again..i have lots of problem cause i have no smartphone though its price is 22220..i am a engg. student and mobile is needed too much..please do something quick..i go HTC coustomer care but they refuse me though i bought from flipkrt and told me to contact flipkart..please do something quick...

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Address: Lucknow, Uttar Pradesh

मैने दिनाक 19/7/15 को लेनोवो का K3 NOTE फ्लिपकार्ट से ख़रीदा था लेकिन वो बहुत ही ज्यादा हीट केर रहा है जिसकी वजह से मै उसको कान पर भी नहीं रख पा रही हूँ और उसमे मैने idea का नेट 199 /- का करवाया है जो की एक भी दिन नहीं चल पा रहा है शायद setting नहीं हो पा रही है सो प्लीज इस प्रॉब्लम को दूर करिये order no. OD[protected] SHILPI JAISWAL 12/34 KA PURANA QUILA CANTT ROAD LUCKNOW [protected]

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Address: New Delhi, Delhi

Sir I have claimed for refund of product amount on order id OD[protected] as I cancelled on 22nd july 2015.as executive mentioned, customer executive told me that it's already refunded but actually not refunded to my account .i.e original payment mode... I attached tracking snapshot is taken from flipkart and my account ..refund my money back contact...[protected]@gmail.com [protected]

+2 photos

Complaint marked as Resolved

Resolved by flipkart within 1 day .. thanks u rthssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

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Address: Panipat, Haryana

I have ordered order ID: OD[protected] product. I opted to return within the product 3-4 days, got a call from Technical team regarding the same. They said that i can only get my refund by Flipkart wallet but when I asked to transfer the money in my account, they refused. Instead started to talk in a rude manner. Then when I asked to transfer my call to someone higher management person, I got a reply that my call will be rescheduled for the next day.(I received a message for the same)
I called customer care number(They said 'Please wait for the call scheduled for you' Only technical team can help you not us)
Next day I got a message in the evening that Flipkart tried to reach me but my number was unreachable( I didnt got any call)(No number in missed call alert as well)
Then got a message that my call is rescheduled for next day.
On next day I got a miss call from [protected] but when I called back on this number(The number is Out of Service)

Then suddenly today morning I got a message that my return request is disapproved.

This is a planned cheating on me. I have always trusted Flipkart above all e-commerce companies.

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Address: Bangalore, Karnataka

Respected sir,

I'm Claude Dsouza filing this complaint against flipcart service and the product dell Inspiron 5000 series that I recently bought from flipcart.

I bought the laptop in the second week of June for an urgent need to do my college project. But the laptop was overheated from day. The apps too shut down suddenly. The piece was defected. Immediately I filed a request for refund. Complaint no. [protected] For more than a month they kept delaying the refund and finally after hundreds of call and complaints they made a replacement on July 22.
Now the replaced laptop isn't a new piece. It has been used and locked by some customer named Dwayne Menezes ([protected]@hotmail.com). This is truly a scam. Isn't it a cheat? They said I'll be replaced with a new piece. But I received an used one which is locked.
Now I'm filing this case in the consumer court, for cheating and forging.
Because of the bad service and bad product piece, my assignments were delayed which affected the grades.

Flipkart customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

sir, i have ordered the product with id OD[protected] . This isn't started shipping yet .I feel very bad about this and hope you possibly send me soon . please send me before losing my trust over company . I believe this company as well .

The moto of every company should be " helping people and ..." will be there as generally seen in news etc . please remember that . And sir please remember every customer is important to a company

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