Flipkart Complaints & Reviews

I purchased a Beats Studio earbud from flipkart on Sept 25th 2022 with order ID #OD[protected], seller is BUZZINDIA. Item was in good condition but the issue started when I tried to register the product. Apple registration shows the item (FL6G88KQ0RP4) is out of warranty for which I have raised a case with Apple support #[protected] wherein Apple support team clearly mentioned the product is out of coverage and required an invoice with S/N mentioned in order to reclaim the warranty. 7 days replacement and 1 year brand warranty is what the seller promised on the flipkart website. Hence, i contacted flipkart on Sept 27th asking for the same (Incident: IN[protected]).

Unfortunately, things became hectic thereafter. I have raised multiple requests with flipkart just to issue a fresh invoice with S/N mentioned, with no luck. All of them were rejected stating the seller would not provide a new invoice. Issue would have been solved if I were able to get an invoice with a S/N number. Weeks passed without any resolution, just calls and emails back and forth.

However, Flipkart notified me that the seller has finally agreed to replace the item. Hence, we initiated return procedures against the return request raised on Oct 17 (Return ID[protected]). The replacement has been delivered on Oct 21st and the original has been picked up. To my surprise, the replacement came in a paper cover unlike last time (carton box) and the product box itself was in bad shape (Hindsight, I doubt they knew nothing was inside). I informed the same to the delivery agent but he was helpless, he asked me to contact customer care. I thought a bad looking cover is fine, quality of the item matters. Sadly, the item (case + buds) was missing inside the product box (other items are intact) and it has been found that the box is tampered from bottom keeping the brand seal on top intact. It's having sellotape tapped on all four sides. Pictures attached herewith.

After a month of struggle with flipkart and the seller, I managed to get a replacement but that went wrong in many ways. Again, another term of struggle... I have raised multiple tickets and complaints with flipkart since the replacement and none of them yield any results thus far. The latest ticket has been rejected with the statement your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD[protected] with the product being intact. It's been more than a month now since I am following up with flipkart/seller for an item which they delivered against what they furnished on their website. It looks like BUZZINDIA is a habitual fraudster. That is evident from the reviews users posted (Flipkart app not letting me review the product for some reasons). The product (Beats earbud) is great, no doubt. That's the only reason BuzzIndia has a good rating, not their service or after sales.

The latest ticket (Incident: IN[protected]) which is open with flipkart says a resolution not later than Nov 6th, and I have provided further images of the box i have received. There is no longer an option for replacement but refund. I wish to get a replacement as the original product is good. Also, the seller has spiked up the price as well. However, I am good with anything at this time as I am exhausted following up with them and feeling hopeless with their attitude. Here are the tickets I have raised so far.

Refund Requested Refund ID:[protected]
Refund Rejected Refund ID:[protected]
Refund Rejected Refund ID:[protected]
Replacement Completed Replacement ID:[protected]
Refund Rejected Refund ID:[protected]
Refund Rejected Refund ID:[protected]

I am already give one of the product...but give totally different product...I am many times requesting...still now not give replacement...totally cheat me...kindly need solution...my mobile number [protected].mail id : [protected]@gmail.com
Order Id: 0D[protected].
Women's shapwear... received I attached video

I had filed 3 complains in flipkart customer support on[protected] afternoon but instead of looking into my complains, flipkart team had blocked my account in the evening on the same day ie.,[protected]
Hence immediately around 9 pm i contacted customer care to know, why is it so. They could not tell me the reason for it but they registered my concern and said that on or before[protected] the concerned team will contact me for it. After waiting for the expected time frame, every single day i call customer support and tell them the entire story, they say that they are escalating the matter and within 24 hours the concerned team will call and mail me along with the resolution. Like this they are just postponing the matter from[protected] to 14 to 15 to 17 to[protected].
During this time frame, i wanted to return an item whose 7 day return policy is ending today but since my account is blocked, i was unable to put it's return request.

My account has now been permanently blocked, according to a mail I received from Flipkart on October 17, 2022. What a terrible thing, flipkart suddenly blocking its consumers' accounts. The complaints I filed prior to Flipkart blocking my account are what currently have my attention.

First of all, Flipkart has begun sending incorrect goods, i.e.

1. I purchased a lace-up shoe but received a walcro shoe

2. I ordered a brown-colored purse but received one in red.

3. Ordered a Action company shoe but received it in a flipkart cartoon instead of the real shoe company box.

And the worst thing is that nobody at Flipkart is even present to listen after all of this.

I want, what?
My complaints should be handled properly as I submitted them before Flipkart disabled my account.
You are responsible for returning the products of this order with any product we have an issue with, since we placed the current order after carefully reading all of the return terms and conditions of all the products.
After that you can proceed with freezing the account.

Dear Sir/Madam,
I had placed a order for the Aristocrat suitcase on 16th of September, that was delivered to me in damaged condition on 30th September. Flipkart agreed to replace the product & the replacement was delivered to on 12th Oct 22, that was a used product with a bill. Hence a refund was requested from the team.
Refund was requested due on 20th Oct 22 after the product was returned, and Flipkart have shared me a reference number for the transaction.
However, I have not received the payment in my bank on enquiring with bank official said there is payment received from flipkart with the transaction ID.
I have raised multiple times tickets with flipkart, they indicate to support the customer and asked the detailed bank statements as if I stole their money, after the providing all the requested information, now they are suggesting to write to bank grievance cell for the payment. the support team is pathetic in extending support to customer, they are asking to wait till 20 oct which is already passed.
Sir kindly look into this issue as I am not getting my payment from them.
they are not checking the sellers bank statement instead they asked all our bank details that clear show no payments were made from flipkart or its seller till date.

I have attached the conversation from flipkart for your reference.

Order ID: OD[protected]. I ordered samsung 970 evo plus ssd from flipkart. It turns out my laptop is not compatible with nvme SSDs so I decided to return the product but when I try to choose the option return due to incompatible product the app shows 'contact samsung service center'. What can they do about incompatible product. So I want to return the product and get refund. Thank you

I have purchased a MMTC-PAMP gold coin in deepawali sale on 15 October 2022. the product was supposed to be delivered by 20th October and as per the information on flipkart portal, person is out of delivery since 21st October but still the coin is not delivered to me as on 26th October.

when i called the customer support desk, they are asking me to cancel the order and place a new order and they will provide me the discount of INR 2000 while i already got the disccount of Rs 3750 in the sale.

They are not resolving the issue and nither providing any proper resolution on it.

My phone is locked for 2 months due to payment overdue... even though I'm ready to pay the rest of payment... THEY CAN'T SEND PAYMENT LINK...I'm in regret to have bought it in Flipkart... I've recommended my friends to NOT use Flipkart for expensive products...POOR CUSTOMER SERVICE ..they just deceive to push the dates...ITS ALREADY BEEN OVER 2 MONTHS

ORDER DATE - 15TH OCTOBER 2022
ORDER PRODUCT - CONTROL D AUTOMATIC GLUCOSE BLOOD SUGAR TESTING MACHINE WITH 50 STRIPS
ORDER ID - 0D[protected]
ORDER DELIVERY DATE - 21ST OCTOBER 2022

Today 25th October, my product has not been delivered yet.
I have been calling since the 21st, I am being told every day that it will come today but my product is not coming yet.
It's a healthcare product,...

It is becoming serious concern that Ekart does not update any information . As Last status is Received at Motherhub RAJ on 22 nd Oct, after 72 hours it is still not left the courier facility from Jaipur. Seriously do the needful to make delivery possible on or before 28 Oct and generate an incident id.

My flipkart account has been blocked all of a sudden without any information. While calling customer service, they are asking to wait for email, simply getting no help. They cant even say why the account is blocked. I have placed an order and need to know the update. And moreover i am a Plus Customer still these kind of service is not at all acceptable.

On 27th September I have ordered few items amount of Rs. 6624/- availing 8% discount on Flipkart axis Bank credit card for min 5000/- order value. Order ID-- OD[protected]. All items were delivered in schedule time except one, “STANLEY SDH600KP-IN DIY 13 mm Hammer Drill Machine and Power & Hand Tool Kit”. 1st the delivery date was 6th oct, it failed and shipping not done yet. Then it was changed to 13th oct, which also failed even shipping was not done that time. I called customer care, they told item will surely be delivered by 20th oct. But the date passed this time also. Item not shipped till date. Neither Flipkart delivered item nor cancelled it and refund the amount without disqualifiing card offer, if I myself cancel it they will disqualify bank offer. Please arrange to refund amount keeping offer for other items.

I had returned 2 different products and was waiting for the refund..
Flipkart is not amswering my query and not providing ref number too
I have bank details which clearly shows that i havent recieved refund
I have been sending them the bank details too
Each and every time they are fooling us
They are looting customers these days
They dont even provide refund reference number these days
I will also file a petition against them for looting my money and cheating us

I make an order in 30 th September 2022 and they promise me to deliver it on 12 the of October which not delivered yet and they again again forcing me to cancel the order and place the order again which have a high value now by 600 rs and they are compensating me only 50 rs
Order ID - OD[protected]

Order ID: OD[protected]
Product sold - MI Redmi 6A
Seller - XOQEBANtrade
Product exchange value:- 2500/-

Kindly refer to the above;
I have sold back my phone to Flipkart on their Sell-Back policy on 24.09.2022. They have took the phone on 28.09.2022 but till now they have not send me the sellback voucher which is of 2500.

The company sends a box with just a card but no voucher to be redeemed.

Upon complaining them they claims that they have delivered the voucher.

I have complained them several times but there has been no resolution from the company's side. Their helpline are not cooperating with me and delaying the matter day after day so i had to complain it here finally.

Looking forward for a resolution as soon as possible and a compensation for my time loss and harassment.

My contact:- [protected]
My E-mail ID:- [protected]@gmail.com

1. I ordered Kadai, but after 20 days it's Cancelled, no apology letter from Flipkart. No cutesy call.

2. I ordered Mobile Phone as per Delivered date 22nd Oct 2022. But when I called to Flipkart team always saying after 3 days it was Delivered day by day.

Flipkart team this is not way to Business . Be professional either you will dea

I ordered 4 Kiddie Castle Teddy Bear Size 3 Feet - 36 inch.
I ordered 4 Teddy Bear as Separate Orders.
I got 2 Teddy Bear on 16 th oct. But Flipkart website said they delivered 3 Teddy Bear. But we received only 2 Bears. And Flipkart said the 4th Teddy Bear was delayed.
I reported the issue on 16 th Oct only saying that I got only 2 Teady Bears not three.
I can past the chat history. I did not get any help. I got call back on 24 th oct. Saying the return policy time is completed so I can not help.

And more over the delivery boy is saying you may receive it in another parcel which may get delayed.

When I asked for help regarding they are saying time past 7 days period they can not help.

Below is the chant history I was clearly saying @i received only 2 items.

What can I help you with?
Issue with item delivered
Invoice/Bill
Others
I see that your product is delivered to you
5:53 pm
I am here to help you and will connect you to a customer support agent (through call, chat or email) if I don't have the answer.
5:53 pm

Thank you for being a valuable Plus customer!
5:53 pm
Today

You will get a callback at the chosen time.
10:25 am

Next 11 minutes
10:25 am

Please choose the approximate time when we can call you
10:25 am

English
10:25 am

We offer call backs in 12 languages. Please choose your preferred language from the currently available options below
10:25 am

I want to receive a call back from Flipkart.
10:25 am

Give me a moment while I connect you to one of our customer support executive to help you out. How would you like to contact us?
Request a call
Response time: Within 5 minutes
Go to My Orders

chat here
10:25 am

Give me a moment while I connect you to one of our customer support executive to help you out. How would you like to contact us?
Request a call
Response time: Within 5 minutes
Go to My Orders

chat
10:25 am

Our customer support executive will help you with more details. Please choose your preferred contact channel
Request a call
Response time: Within 5 minutes
Go to My Orders

Hi can I speak with assitent
10:23 am

What can I help you with?
Issue with item delivered
Invoice/Bill
Others

Hi! It's the Flipkart Support Assistant again.
10:23 am
17/10/2022

You will get a callback at the chosen time.
4:31 pm

Next 11 minutes
4:31 pm

Please choose the approximate time when we can call you
4:31 pm

English
4:31 pm

We offer call backs in 12 languages. Please choose your preferred language from the currently available options below
4:31 pm

I want to receive a call back from Flipkart.
4:31 pm

Give me a moment while I connect you to one of our customer support executive to help you out. How would you like to contact us?
Request a call
Response time: Within 5 minutes
Go to My Orders

but recived only 2
4:31 pm

Our customer support executive will help you with more details. Please choose your preferred contact channel
Request a call
Response time: Within 6 minutes
Go to My Orders

iteam orders is 4
4:31 pm

Please type and let me know what I can help you with.
4:31 pm

Others
4:31 pm

Is there something else I can help you with ?
Invoice/Bill
Others

My issue is not resolved
4:30 pm

Do you still need help
No, I am good
My issue is not resolved
You will then receive an email & SMS with all the details.
4:30 pm
Go to: https://dl.flipkart.com/dl/account/orders and click on 'Return' button to proceed.
4:30 pm

I see that your product Kiddie Castle Teddy Bear Yellow Colors Size 3 Feet - 36 inch is eligible for return.
4:30 pm

iteam order qunatity is less
4:30 pm

What can I help you with?
Issue with item delivered
Invoice/Bill
Others

I see that your product is delivered to you
4:30 pm

Hi
4:30 pm
I am here to help you and will connect you to a customer support agent (through call, chat or email) if I don't have the answer.
4:30 pm
Thank you for being a valuable Plus customer!
4:30 pm

I orderd fossile watch on dated 12/10/2022 but still my product not even ship and not even dispatch seriosly disgusting delivery please figure it out and refund my payment as soon as possible i cancled my order but also not canceled and not even refund my payment kindly cancel and refund the same on urgent baisis

Not even gave correct answer on customer care number why this is how flipkart should behave??

Flipkart Paylater options not working it's showing something went wrong error is came October 1st to Till date.due date is October 5th so i have paid in idfc bank app on 4th October but both organisation was not updated Amount their side.I have confirmed payment was successful in Bank side.So many calls and so mails sent to both organisation but company nothing updated.2 days once i spoken with Flipkart care everyone told please wait for 24hours no one solved my queries.Please find the issues

Dear Sir, I purchased i refrigerator from Flipkart during Big Billion Days offer on[protected], 10:38 AM, (Order ID OD[protected] and received the product at my home on 03.10.2022. Unboxing done by delivery persons, i found dent on the body of fridge. ( Video was recorded during unboxing). So immediately i lodge a complain for replacement, Flipkart lodged my complain for replacement and gave me time to resolve by 7th Oct. but on 7th they again extended the resoling time to 10th October. and on 10th Oct they rejected my complain stating there is no dent on the body. So I again asked flipkart to reopen the case, Then I re-uploaded the video and photos in which damage was reflecting clearly accordingly they gave me deadline time to resolve the isse by 13th October. and on 13th October they extended their deadline time to 17th October, but again on 17th Oct without resolving the issue, They cancelled my lodged complain. 3rd time i lodge again to replacement they gave me time to resolve the issue by 22nd Oct, and then seller accepted for replacement, and one representative came at home for inspection on 22nd Oct, He said that there is damage on the body so i will not take it back, We said dear there is damage on the body that's the reason i asked to replaced. He denied to take the product and leave my home without taking the product. Again I called to Flipkart 22nd Oct, it was 4th time when i lodge the same complain and again they gave me time to resolve the issue by 24th Oct. but now there is update on my flipkart account that your complain is put on hold and to be resolved by 26th October. Every time they are giving me some deadline and extending the deadline time then closing the issue. Dear Sir, Screen shots of all the above is attached herewith for your reference and necessary action. kindly resolve the issue soon sir.

Regards
Farhat Siddiqui
[protected]

Thanks to the flipkart team and their customer support for giving me the diwali gift which was ordered in 30th September and was to be delivered on 20th october but still not delivered .Still waiting for a miracle that will cause happens my order to be delivered to me by this year.