| Address: Banglore Karnataka |
| Website: www.flipkart.com |
Respect Sir,
My name is Varun Chouhan and I work as a Development Officer at LIC of India. I am a resident of Gurdaspur City of Punjab District.
I want to bring to your notice that, I have had an account with Flipkart, an e-commerce company, for a very long which I sometimes use to buy items online.
Like every year, this year also ie in 2022 Flipkart has held Big Billion and Diwali sales. As I am about to get married in the next couple of months, I made some purchases during these sale days between[protected] to[protected]
The Statistics of my purchases are as follows
in total, I have bought 44 items
out of which I have returned 14 items, the reasons were either the product was damaged or they had sent the wrong product or a completely different product or in some cases, some of the items were missing and in some cases, the product didn't suit me so I returned.
Of these 44 Items, I also bought a Fasttrack Watch on 30/09/2022 which I have not received to date but on 8th Oct 2022 in my account, the status was shown as delivered. Then I called Flipkart customer care and told them my issue to this they said my issue will be resolved by 13th Oct 2022. But again till 13th Oct, I haven't received my watch and they extended the time till 18th Oct 2022 to resolve the issue.
In addition to this on 14th Oct 2022, Flipkart blocked my account without any prior intimation and without any reason. I have called Flipkart customer care 3 times but they have not given me any reason nor they have provided any explanation for why my account has been blocked. All they are saying is our blackened team has blocked your account and you will get a call from the backend team by 17th Oct 2022, but I haven't received any callback yet.
Sir, one thing to notice here is that all my orders are prepaid and I have not made a single purchase for cash on delivery. It means Flipkart is already having my money in advance. Also, Flipkart is blocking the account without any verification and proper analysis
of these 44 orders, I have also cancelled 3 orders at midnight of[protected] because I got scared of their behaviour.
when I researched online I found that Flipkart blocks the account of customers if they make high returns, But sir what is high return is purely subjective. I have purchased 44 items and returned only 14 items. moreover as per their policy customer has a right to return the product.
And I have returned it because of the reasons mentioned above.
Moreover, the delivery guy picks up the return only after proper due diligence.
Sir this method of Flipkart is not legal and ethical they are exploiting their powers and making the customers buy things forcefully which is not correct even as per the Indian Contract Act 1872.
the contract is invalid if it has any of the following Coercion, Undue Influence, Misrepresentation and Fraud
they are forcefully blocking the customers to exercise their rights which are written in their policies only and they are doing it with n number of customers most of which are poor and uneducated and cannot raise their voices.
so, I am requesting you with my folded hands kindly look into this and do justice and stop the unlawful activities of Flipkart.
Thanks with Regards
Varun Chouhan
+91-[protected]
Flipkart customer support has been notified about the posted complaint.
Nov 01, 2022
Updated by Varun_Chouhan if anyone is facing such type of issue with Flipkart or any other E-commerce Company. You can lodge your complaint at consumerhelpline.gov.in
if you need any other information you can contact me at +91-[protected]
Thanks & Regards
Varun Chouhan