Flipkart Complaints & Reviews

Purchased - Moto G2n gen in 2 days of purchase i realize two issue one battery getting drained in 30 minutes on Wifi, and 2nd not able to download many app like Airtel, amazon.in and paracto.. it says not available in your country. Order Number: OD[protected] . After lot of follow up no resolution. Swastik [protected]

Hello I am sick and tired of writing you a mail for last so many days and every time I write a mail I am given the same response that the issue will be resolved in next 24 hrs. What is happening? Is there anyone even listening? I want the phone to be replaced. Who is working on it? Are you guys capable of resolving my issue or just wasting time? Regards Rajesh On Tue, May 5, 2015 at 8:21 AM, Flipkart Customer Support <[protected]@flipkart.com> wrote: Response By Email (John P.) (05/05/2015 08.21 AM) Hello, Order ID: OD[protected] Item: Asus Zenfone 5 A501CG First and foremost, I would like to personally apologize for your inconvenience in this regard. I understand how disappointed you are as you have not received any call from the technical team. However, at this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 24 hours and make sure that your issue is resolved by the end of the day. You have my assurance that we’ll have your issue resolved at the earliest. I request your kind patience in this regard. Customer By CSS Email (.) (05/05/2015 02.30 AM) Hello I have been receiving the same response for last few days. But no one has called me yet. Not sure whether any one taking any action on it. Regards Rajesh Response By Email (swaroop.kaushik) (05/05/2015 12.53 AM) Hello, Order ID: OD[protected] Product: Asus Zenfone 5 A501CG Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 24 hours and make sure that your issue is resolved. Customer By CSS Email (.) (04/05/2015 09.56 PM) Hello I am utterly disappointed with the kind of response from Flipkart. I had been writing mails since 1st May, 2015 but till date nothing has happened. My sister even called the Call center to ask you for a suitable solution/return of the instrument. Dispite of assurance from Flipkart that they would call at 9pm, no call came. If you are not able to provide me a solution, then kindly let me know the next escalation point. After all the troubles, I dont think I am even willing to make the repairs on the phone, that you have been asking me in your mails. The reason being, you people dont have enough time to give a call and let me know the password.. If I dont get a mail/response for either Return of the instrument or Refund of the the money I had spent on buying this phone, in next couple of days, then I am afraid, I will have to go to the consumer court and file a case. Regards Rajesh Customer By CSS Email (.) (04/05/2015 09.56 PM) Hello Hope you have received my last mail. Kindly let me know what is the plan. Are you going to replace my phone or going for refund. Your earliest response will be highly appreciated. Regards Rajesh On May 1, 2015 11:28 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: > Hello > > We have tried the procedure that you have illustrated. > > Unfortunately, the problem still exist. > > I request you to kindly either replace or return the instrument.. > > Regards > > R Bharthi Response By Email (Durga G) (04/05/2015 08.55 AM) Hello, Order ID: OD[protected] Product: Asus Zenfone 5 A501CG Thank you writing for in and notifying us. I understand your concern. I am sorry to hear that you are facing issues with your new product. At this point, we may not be able to provide you an update on this but I have notified our concerned team regarding the issue you have raised with us. We will get back to you with an update by today around 3:08 PM and resolve your issue in the best possible way. We request your kind patience in this regard. Customer By CSS Email (.) (04/05/2015 08.20 AM) Hello Hope you have received my last mail. Kindly let me know what is the plan. Are you going to replace my phone or going for refund. Your earliest response will be highly appreciated. Regards Rajesh On May 1, 2015 11:28 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: Hello We have tried the procedure that you have illustrated. Unfortunately, the problem still exist. I request you to kindly either replace or return the instrument.. Regards R Bharthi On May 1, 2015 12:05 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: [protected] Forwarded message[protected] Response By Email (ashwini.r) (01/05/2015 10.23 PM) Hello Order id: OD[protected] Product: Asus Zenfone 5 A501CG Thanks for writing in and notifying us. I am very sorry to hear that you're facing sound issue with your new phone. It seems to be a minor issue which can be fixed by performing a simple trouble-shootingsteps from your end. I request you to please follow the below steps. As the last troubleshooting step. let's try with reset of the device by the following steps : Ensure that you are not covering the speaker on the device. Ensure the protective film that ships with the device has been removed. If you are using a case, cover or screen protector on the device, try removing and trying without it. The earpiece volume on the device can only be adjusted while on a call. The proximity sensor may require you to pull the phone away from the your face in order to adjust the volume. Try making a test call and adjust the call volume. While in call try using the speakerphone or a wired headset to see if issue persists. (If issue exists while using other method, problem is likely related to signal strength or coverage area) You may experience distorted audio while at the highest setting, try decreasing the volume to see if this corrects the problem. Safe mode starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue. To Enable Safe Mode 1. Press the Power key 2. Touch and hold Power off 3.Touch OK when Reboot to safe mode appears 4. Phone will reboot and Safe Mode will appear in bottom left corner 5. While in Safe Mode, launch apps one at a time to identify the app causing the problem 6. Remove the app that causes the problem from the device To remove an application: Touch Menu > Play Store > Menu > My apps Touch the application that you want to remove Touch Uninstall, then confirm by touching OK After you have identified and removed the application you can disable safe mode by power cycling the device. Software updates come out periodically and may contain performance enhancements for the device. Step 1. Tap on Menu Step 2. Tap on Settings Step 3. Tap on About phone Step 4. Tap on System Updates Your device will check if any updates are available. If an update is available, follow the on-screen prompts to download and install the update. As the last troubleshooting step. let's try with factory reset of the device by the following steps : 1. Touch Apps 2. Touch Settings 3. Scroll down and touch Privacy 4. If you would like to back up and restore your personal data, touch the Back up my data and Automatic restore check boxes. 5. Touch Factory Data Reset 6. Touch Erase internal storage (media area) 7. Touch Reset Phone. It is recommended that you will be required to setup your device and email after performing the Factory Data Reset. If you face the same feel free to get back to us and we’ll certainly look into this and assist you further. I also request you to install the smart check diagnosis sent to your e-mail. We’ll call you back on May 02, 2015 and make sure that your issue is resolved at the earliest. You have my assurance that we’ll have your issue resolved in the best possible way. I request your kind patience in this regard. Auto-Response By (Administrator) (01/05/2015 08.30 PM) Dear Customer, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com Customer By CSS Email (.) (01/05/2015 08.30 PM) Hello Order id: OD[protected] Product: Asus Zenfone 5 A501CG I had ordered ASUS zenphone 5 and the same was delivered on 1st April, 2015. All of a sudden, I find that the i cannot hear the voice of the other person to whom I have called. Not sure what the problem is. What could be the solution? If there are no solution then kindly either replace the phone and proide me the same phone model again or I would like to return the phone and get the refund. Kindly let me know the earliest possible solution. Regards R Bharthi [---001:006713:20784---]

Hi, I have ordered HTC Desire 820Q Duel sim in Flip Kart in April 2015. After a week I got message from Flipkart regarding order cancellation. The order was cancelled due to price missmatched from sellers and Flipkart shown price . customer care services not responding in this issue . I need mobile on ordered price . Find below my details : My Name : Uday Shankar Flip kart Registered Mobile number : [protected] Order Number : 0D[protected]

I bought moto g(2nd gen) mobile through order id :OD[protected] order dated 06/10/2014 invoice dated 09/10/2014 (ime/serial no. [protected]).This was a defective piece all together. We have problem in receiving calls, we cannot make call as these lost in between.We had sent thrice these to motorola centre and first time we were made to change sim, Second time they said software needs to be updated and third time they claimed that they changed the mother board.After all these still we are not able to receive the calls and we cannot make calls as just after dialing connections lost.Same network reliance we are using in samsung mobile which functions correctly.Sometimes it doesnot charge the handset.Its a super defective piece form you.You need to get it replaced as we are tired of sending it to motorola centre again service of which is pain in our head

Dear Sir/ Madam, I have bought below mention product from flipcart and we have hardlly use 4-5 times this product. The shoes leather form wrinkles and also sole of shoes damage. Please find details bellow:- Greeting from Flipkart! WS Retail has shipped 1 item in your order OD[protected] You will receive your shipment by Friday, Feb 20, 2015 The shipment was sent through: Ekart Logistics Shipment Tracking ID: WSRP[protected] TRACK YOUR SHIPMENT Tracking ID may take up to 24 hours to get activated. The following item has been shipped: Seller: WS Retail Sparx Basketball Shoes Item Price Rs. 1214.00 Qty 1 Subtotal Rs. 1214.00 Delivery by Friday, Feb 20, 2015

Well, this wasn't expected from flipkart...I had placed an order for leneovo A7000 on 28th April 2015, which was confirmed to be delivered on 6th of may.Though I got a message in early morning on 5th that my order would be delivered on that very day, what made me shocked was the next message which i received around 8:00 am next day, stating that the order has been cancelled from customer hand.i never called flipkart stating that i would like to cancle my order and when i spoke to cutomer service representative they are laughing on me like they use to make fun of the customer. feeling very embarresh because that product was a tribute to my sister which i promesed her...i missed my train for that order which cost me 800rs ...they are blamming me that i have cancelled the product...some of them are telling me that product was defaulty...some of them are saying that product was lost...and after all they are laughing on me... at the end they are not ready to accept their mistake which forces to make a complaint against flipkart...and i hope my issue will be resolved.

Good Morning Sir/Madam, I purchased Red mi 2 on 21.04.2015 and received on 24.04.2015 delivery is good because before purchase 2 items from filpkart website. But after 1day used redmi 2 I faced 2 problems like hanging and sound problem speaker volume like cut many time when i did recording then recording run stop and stop. So I call CCE on flip kart then he gave me schedule on next day at 6:30 PM then he call me exact time. But on this time call disturbance so i told to reschudle at next day 4:00 PM but on this day i had no call came so call at 4:30 pm to CCE[protected] but he said my phone was not reachable so reschedule on next day at 2:00 PM but next day same problem then i call again in CCE they said me your phone is not reachable so they reschudle me next day but I am so harassment so please help me i am very to thankful to you. Replacement (Return ID:[protected] REJECTED We're sorry. We are unable to process your replacement request. Reason : The issue has been resolved between you and the seller. Hence, there will be no replacement or refund. Please refer to flipkart return policy Replacement (Return ID:[protected] REQUESTED We will contact you within 2 days to clarify your request. Please note your request will be accepted only if it falls within the flipkart return policy.

This is regarding my order (OD[protected] on flipkart. I ordered a one Lee casual shirt on 3rd May 2015. The item was supposed to delivery on 6th of May. When I checked in app about status of order which is showing product was delivered on 5th May. But I didn't got the product and flipkart delivery person also not contacted me before delivery. I paid the money while ordering time. I lost my faith on Flipkart. Waiting for Flipkart response on this issue.

Sir, I have recently purchased Asus Zenfone 2 ZE551ML from the website. Order ID: OD[protected] There were 4 offers but non of them are seen in my wallet. Please could you cross check and reply. Please reply at : abhay.[protected]@gmail.com Thanks Abhay sohoni

OD[protected] i have placed an order on flipkart 0n 16th april ( one day delivery) for hp laptop( hp compaq 15 S 103TX ) the same was delivered in time the next day evening 17th april but the same i have checked and informed flipkart around 2to 3 am on 18th morning it is faulty. flipkart have arranged for service from hp which is not acceptable for me why should i accept a faulty product i have paid the full amount Rs.28580 i need flipkart to solve the issue amicably and at the earliest possible there is 30 day purchase protection(is that for name sake ) so many mails to customer service went in vein i need refund please arrange, , no solution can be given without opening the laptop which i cant accept when i have paid, will you accept???? i will return your laptop with accessories. arrange for refund ONLY I GET SMS INFORMING I AM NOT REACHABLE AND SUPPORT PERSON WILL CALL AND SORTOUT THE ISSUE, , , IT IS ALMOST MORETHAN 20 AYS OVER AFTER I HAVE RAISED THE ISSUE TO FLIPKART, , , , , , WHICH IS NOT AT ALL HAPPENNING, EVERYDAY I GET SMS NEXT DAY I WILL GET CALL . MY Email Id :[protected]@gmail.com phone:[protected]

moto e bought on flipkart-product serial no-zx1b327km7-- problem in product--sound missing on incoming call-neither sound can be heard on playing audio/video items visited motorola service centre at delhi-pitampura -aggarwal city mall, shop 56-57 delhi namely-B2X ... staff at there was not only rude, unattending but spoke with contempt when I, 55 year old senior, humbly requested them to look into the problem with my phone(as said above), but counter girl LAXMI and engr HIMANSHU curtly denied in unison to help and resolve the issue on learning that I was not carrying any bill for that at that moment and they may get its imei from database afterall all products purchased online have online data record of their sale/purchase and services must not denied on such old flimsy ground like hard copy of bill when every thing stands digitised on online sale platforms My pleadings with these young lads not only gone in drain but they mocked me on having purchased the product from flipkart! Oh Gosh! such a dirty mindset of people manning the popular brand of flipkart and Motorola... such type of staff members of your trade are not only ugly blots and burden to carry on for vendor concernedin the interest of company ethics, if any such thingh is there at yours to serve the hard earned customers. Resolution/relief sought---from flipkart as well as Motorola in selling faulty and low quality products thru their platform/company and written appology for the misbheaviour of their staff AND last but not least New product of customer's choice -within 3 days from now else it will be safely presumed at ur costs and risks that companies/people concerned are not interested in customer complaints and their amicable resolutions and I shall be free the speak/write/comment/on social/print/electronic media apart from seeking remedies thru consumer foras and other permissible in law R P Kapoor-+91-[protected] Delhi-c-2/314, Printers Apptts, sector-13, rohini, delhi

Registered number [protected] Registered name Neha Rathi First ordered date[protected] Delivery date[protected] Ordered product Asus zenfone 5A501C Colour-gold Order number -OD[protected] Replaced date[protected] Registered e-mail [protected]@gmail.com My phone's camera and sound system is not working properly...the shots i am taking are of worst quality whereas sound is totally not coming...i am suffering through this problem since a month ago. i complained for once in the respect but the reply i got was not satisfactory, the personam told me that u'll get the response call for your problem in 24 hours but it would'nt happened. now this is my last and humble request to ask flipkart company to solve my problem within 72 hours or i am going to sue his company in case of fraudulent with me as the product i was provided with was different from description.

Purchased Redmi Note 4 throught Flipkart. From the day one it is giving several problems. Video camera is not good. It being struck up. Music play/video play is also frequently strucking up. Screen is off very frequently. Unable to view the caller, answer the caller, close the call due to screen off.

I ORDERD A SKIN PROTECTOR OF MY LAPTOP FROM FLIPKART.ITEM NAME: Indiashopers 15.6 inch Screen Guard for For All Laptop. IT WAS DELIVERD ON 5TH MAY. ORDER ID: OD[protected], TOTAL CASH: Rs.139/- . NAME OF DELIVERY MAN: PROVASH DHALI (CONTACT NO.: [protected]). I WAS PAY 200/-. BUT HE REFUSED TO TAKE ONE 100/- NOTE AS HE WATCH TO MY WALLET AND ORDER ME THAT I SHOULD PAY FULL ACTUAL PAYMENT(139/-). I REQUSTED HIM THAT I WAS PAY ACTUAL PAYMENT PREVIOUS DAY DELIVERY(Rs. 334/-, a book on QUANTATIVE APTITUDE, R.S AGARWAL, ORDER ID: OD[protected] . HE ALSO HAVE EXCHANGE MONEY. BUT HE DID NOT WANT TO BACK Rs. 61 BACK. I SAID THAT AS A CUSTOMER WHY WOULD I PAY ACTUAL PAYMENT. THERE WAS NO THIS TYPE OF RULES FROM FLIPKART.THEN HE SHOW ME HIS RUDE BEHAVIOR. I WAS AFFRAID. I PAY Rs. 140/- BY GIVING 4 NO. OF 10 RUPEES NOTE. BESIDE HE DID NOT BACK ME Rs. 1 ALSO.SAME INCIDENT WAS OCCURED IN YESTERDAY. I AM A REGILAR CUSTOMER OF FLIPKART. I CAN EXPECT THIS TYPE OF INCIDENT FROM FLIPKART. PLEASE DID NOT DELIVERD PACKAGES BY THIS TYPE OF MAN. INCIDENT OCCURED AT MY ADRESS: ADAMAS KNOWLEDGE CITY, P.O.- JAGANNATHPUR, BARASAT, KOL-700126.

Dear madam/ sir, i have ordered icopertina cover for samsung galaxy S6 edge Item No :[protected] Total Ouantity : 3 Nos I received the goods on 5th may 2015 eve 4.30, I paid the full amount for three covers, But the there is only one cover in the parcel . This is really disgusting !!! I didnt expect this kind that too from " Flipkart " Please solve this issue

Wow, Great service Flipkart!!! Indeed, a great service.. I'm mesmerized... A product if purchased at flipkart, would be delivered within 4 days. Even if the product is delayed, it might be delayed by another set of 4 days, not more than that!!! Never knew it will take 14 days..(2 weeks) to clear this off!!! So, when decided to cancel, constant phone calls from Flipkart customer care support to reorder it and that they will deliver it on a priority basis!!! Wow, the priority basis infact really is working out well.. When the customer support of flipkart can't deliver the products on time, why the hell do you have to say stupid reasons and disappoint your customers you fools!! 1 week is the deadine for the product to be delivered.. The customer will plan accordingly.. Onthe last day, they will get a reply from flipkart telling, there is a problem and that the product will be delayed by 2 days.. Wow, awesome service.. So, this is on a priority basis!! wow.. I have no words to exclaim the service given by the customers!! Excellent performance!! Last time, we planned to give the product to our twin friends on their farewell.. Now, the product was reordered.. Through constant phone calls, with many apologies and regrets, the assurance guven to me was there won't be any delay this time... The best service I had ever had with flipkart!! A great experience!! A great lessons.. Never buy products on offers!! Flipkart will cheat you!!

Since last 2/April/2015 i regularly complaint in your toll free number but i did, not get any response will u pls check this out when i will get the complaint issue done.. If this complaint is not forwarded within 4-5 days then i will knock the door of consumer forum court

I have purchased MOTO G from flipkart, but it is getting switched off while i am talking, This is happening regularly, It is under warranty period, Pls replace my phone, My second issue is its speaker also not working properly Details are as follows INVOICE NUMBER - KOL[protected] My Number -[protected] Order ID: OD[protected]

i lokesh order for a calculator order id : od[protected], dated 27/04/2015, for a citizen calculator bill total rs. 180.00, i received the order on 04/05/2015 at 8.30 p.m, but i received a cltllzen calculator and it is not working at all if i had to purchase a china calculator i would have purchased it on road itself and the calculator is not working. if you guys don't respond to this letter i will never purchase from flipkart again you can call me on my phone [protected]

I was a very loyal customer of Flipkart, but not anymore. My complaint has been unanswered from past 2 weeks and the reason or excuse I receive is that the call is automated? Dumb Asses improve your standards its not a postoffice. So if a customer mob is not reachable or he is busy you will extend his complaint for whole year? I have been reporting the heating issue from the day I bought the mobile but i have just received excuses not the resolution.