I recently placed an order at flipkart (An electronic commerce company headquartered in bangalore, karnataka) for iPhone 11 (White, 64 gb) mobile phone under exchange offer (on BigBillionDay sale on 22-Sep-2022 (Thursday)), here I am exchanging iPhone 7 Plus (The exchange offer involves exchanging older mobile with a newer one.) When the delivery person came to deliver the mobile, without checking the phone he rejected the exchange for the reason that he is not competent to do necessary check on an iPhone and he is only aware of Android phones and he was asking to pay the difference price to get my new mobile phone, which is not acceptable at all.
The flipkart terms and conditions are (Flipkart terms and conditions followd by my response):
A. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.
The old device exactly matches the declaration provided by me.
B. The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger.
The phone switches on and remans active for hours together.
C. The imei of the old device, provided by me in the flipkart website at the time of purchase of the new device, is correct and there is no mismatch.
The imei of the old device matches exactly with that provided by me.
D. Screen should not have any cracks and it should not be coming out from edges. Body of phone should not have any crack and there should not be any button missing from the phone
There are no cracks on the screen and it remains intact. There are neither cracks nor missing buttons in the phone.
E. For all phones, the screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc needs to be de — activated).
The screen lock was kept active.
F. For apple iphones, i-cloud account is unlocked.
iCloud for mobile phone is unlocked.
Despite fulfilling the terms and conditions as a customer, my purchase order was not fulfilled and thus the exchange was rejected. I request you to fulfill my order as per the flipkart conditions and price while buying the mobile.
Flipkart customer support has been notified about the posted complaint.