Dear Sir/Madam,
I ordered a Lenovo Laptop (Order ID - OD[protected], which was listed at Rs.34990 . There was a bank discount of Rs.3000 on Axis Credit Card and Rs.1000 extra off applicable on the product, making the final price to Rs.30, 990.
I also opted for exchange of old laptop (Rs.2370) and 100 supercoins were used to get another Rs.100 off. All was fine and the payment was completed. However, on receiving the payment email from bank, I realised that I have been charged Rs.1000 extra than what was shown on the listing page. Only the bank offer of Rs.3000 was applied, the other offer of Rs.1000 off was not applied . I paid a total of Rs.31990 instead of Rs.30, 990 which was shown at the time of placing the order.
I rechecked the product page and I can see the same Rs.1000 discount is still displayed on the product page, meaning the offer is still active. I am attaching a screenshot of the same for your reference. It's an extremely disappointing experience from Flipkart to sneakily change the discounts and final price on the final payment page because most users don't notice the price difference . When there is price difference, it' their courtesy to notify users of the price change before making the final payment. They cannot mislead customers by showing fake discounts on product page and take away the discount when we reach payments page
I contacted Flipkart's support page on twitter but they just respond with irrelevant responses. I'd request you to kindly look into this.
Flipkart customer support has been notified about the posted complaint.