Flipkart Complaints & Reviews

I have made a booking with flipkart travel platform.
Money has been deducted immediately, but the booking is in pending state.
I have waited for more than 12 hrs, but still no update on the ticket status.
I even tried calling the customer care, but the call is getting disconnected before it reaches the customer support.
Could you please confirm the ticket and share the PNR details.
If not please refund the amount so that I can go ahead and book the tickets from another travel portal.
Booking id: [protected]
[protected]
Email:[protected]@yahoo.com

Hi Team,
I have purchased a bed and the installation date was 9th August 2024.but the Jeeves team did not come but Flipkart resolved it. No one responded my concern what will do now

To whom it may concern,

I am writing to formally lodge a complaint with the Indian Consumer Complaint Forum regarding a recent incident with a purchase made through Flipkart, an online platform based in India.

On 04/08/2024, I placed an order for a Nokia 216 DS mobile device through Flipkart, with the expectation of receiving a genuine and authentic product. However, upon receiving the item, I discovered that it was a counterfeit device, and furthermore, it was not the Indian country model as advertised.

This experience has not only caused inconvenience but has also put into question the integrity of the products being sold on the platform. As a consumer, I believe that I have been misled and I am deeply concerned about the prevalence of counterfeit goods in the market.

I kindly request your assistance in addressing this matter with Flipkart, and I ask for guidance on the steps that I should take to rectify the situation. Your intervention in this matter is greatly appreciated, as I aim to seek a resolution and prevent such occurrences for other consumers in the future.

I am available at [protected]@gmial.com and can provide any necessary documentation to support this complaint.

Thank you for your attention to this matter, and I look forward to your prompt assistance in resolving this issue.

Sincerely,
Paidimukkala Joysna

My flipkart pay later account was charged when I received a call from a number stating someone is trying to login to your flipkart account if its not you press 1 so after that from my account many orders were placed. As soon as I got to know about these orders I informed flipkart customer service and registered a case still that orders were delivered. As the amount was charged on my flipkart pay later account without my consent. It was a fraud and later the flipkart also didn't help me out to fix this. Also I have raised multiple complaints on consumer forum still waiting this to be resolved. How can I pay for the thing which I have not ordered. IDFC FIRST BANK loan is due on me which I haven't ordered.

I ordered Apple MacBook Air M1 on 9 month no cost emi with old laptop exchange. It cost me 57020 rs. I ordered this on 1 aug and the delivery date is 5 aug 2024 and on 5 aug they shifted my order delivery date to 7 aug 2024 and my order reached the nearest hub on 6 aug. Today is 7 aug 2024 and I didn’t receive my order yet and they didn’t dispatched my order yet. And there is no return of refund policy.

R/s,
regards.
I order for grossary on dated 7/7/2024. Till now i did not get material of plasced order more many times i talk to couster care and flipkart officer not not getting positive response my mob. No.Is [protected] for your kind communication. About this matter. Till now they did not resolve the matter and not give back my refound as giving bank account detail. As per there i check two times my refund amount in my giving bank account. So please do needful at your side as soon as possible
param prakash verma

COMPLAINT AGAINST G K TOWER & FLIPCART

Dear Sir/Madam,

I ordered for three(3) Numbers of STUDY TOWERS to Flipkart by paying Rs. 540/-
These ordered items /Towers would have sold /supplied by G K IMPORT AND EXPORT MATHURA .
A packet sold by G K IMPORT AND EXPORT MATHURA was delivered by E-Kart Logistics on 03.08.2024 to me .While opening of the same packet, it was revealed that only one Tower was supplied by G K IMPORT AND EXPORT MATHURA and delivered by E-Kart deceiving me in this order. It was also revealed that the details of items mentioned on Packet was 3 (three) but packaging was done for only one item of study tower.

In this connection I am complaining against FLIPKART / G K IMPORT AND EXPORT MATHURA to look into the matter seriously and arrange to make available /send two more numbers of Study Towers immediately ( as ordered).

Regards,

Vibhash Shrivastava
Mobile No.[protected]
Address-Flat No 906, Tower -C7, SRS Residency, Sector -88, Faridabad(Haryana)

I have placed an order of Smart buy Rakhi from Flipkart on 04th of August 2024 and I have made the payment of Rs. 299 and after I have made the payment order is still showing pending, but I want it to get confirmed and delivered till 18th of August but it's showing pending I want Flipkart to either place my order or return my money.

FRAUD AND CHEATING BY FLIPKART--Collected Rs. 4718/- for sale of my product “Joints Pain Relief Oil” 60 Ml bottle in E-Commerce Website—Made All false promises--Infact, it is Free Service--Now they are not responding to my phone nor to my email—Not activating my Account--Harassing me and imposing several conditions--Bad and Worst Service—I cancelled the Package--Not returning my Amount—HENCE GENERAL PUBLIC BE ALERT: From--Pavitra Herbals (P.Ravinder, Advocate, LB Nagar, Hyderabad—[protected]).

Order Id: OD[protected]/Date:[protected], 07:13 PM; Invoice No: FAL[protected]/Date:[protected], 10:38am, TOTAL AMOUNT PAID: RS. 1290.00
Ordered 5Qty of the same Item, but delivered only One (1) Qty. According to Flipkart, 1 Qty means 2Nos of Tube light and total of 10 Nos to be supplied. But supplied only 1 Qty=2 Nos tube light. The package is suitable for accommodate only one Qty and no space for accommodate 5Qty (10 Nos). Simply mark delivered 5Qty as delivered.
I filed a complaint via the Flipkart channel on the delivery date, 21/07/2024. The customer care representative consented to a refund. I have received a refund for one order amounting to Rs. 258/-, however, the remaining four quantities are still pending, and the issue is marked as resolved, which it is not.

I am writing to express my extreme disappointment and frustration regarding the inordinate delay in the delivery of my order, Motorola Edge 50 Fusion (Marshmallow Blue, 128 GB) (8 GB RAM), with order number IN[protected].
The order was placed on 21st July with a promised delivery date of 2nd August. Despite this assurance, the delivery date has now been arbitrarily changed to 7th August. This unexpected delay is causing immense inconvenience as I have an urgent need for this product.
It is highly unacceptable that an order placed almost two weeks ago has not yet been delivered, especially when it has been showing as "reached the closest delivery hub" for the past 3-4 days. I have already paid in full for this product and expect it to be delivered without further delay.
I request you to prioritize the delivery of my order and ensure that it reaches me by today or tomorrow at the latest.
I look forward to a prompt resolution to this matter.

I have purchased an ARISTOCRAT Airstop 53- hardbody Trolly Bag (order id: - OD[protected] on 19 July and delivered on same day. On 20 July I has raised a Return request for size issue and ordered another size, and the return request was approved on 20 July. But till now the product was not picked up and the customer service was telling to wait until 3rd Aug. They are not sure about pickup.

I ordered mobile phone from flipkart on 22nd which was supposed to be delivered on 24th july vai their express delivery i am waiting for my delivery since then, i have registered complaint to their customer care multiple times there has been no positive response they are just moving the date today i s 30th still no sign of my product.
Product was picked up from thane mumbai and was to be delivered to Andheri (E) its hardly 1-2 hour journey in full traffic.
please help

My flipkart gift card was deactivated withourt any reason on 22 Jul 2024 of rupees 16, 053. I want my gift card back.

Consumer Complaint Against Flipkart for Fraud and False Reporting

**Complainant:** Arppit Guppta

**Defendant:** Flipkart

**Subject:** Consumer Complaint for Fraud and False Reporting of Order OD[protected]

**Details of the Complaint:**
I am filing this complaint to express my profound disappointment and frustration with Flipkart's substandard customer service and to highlight what appears to be fraudulent practices in relation to my recent order. Despite my repeated efforts to seek assistance through Flipkart's support channels, I have been met with automated responses and empty assurances, all of which have failed to address my concerns or provide any meaningful resolution resulting Mental harassment, financial losses as product not received and breach of tust

**Order Information:**
- Order Number: OD[protected]
- Product: SAMSUNG 8 kg Fully Automatic Front Load (Black, Grey)
- Seller: OmniTechRetail / Flipkart
- Order Amount: INR 26, 789
- Delivery Address: Indore - 452016, Madhya Pradesh
- Phone Number: XXXXXXX650
- Tracking ID: FMPP[protected]

**Issue Description:**
1. **False Reporting**: I have been repeatedly assured that my order, a prepaid washing machine, would be delivered by a specified time. Despite these assurances, the order has not been delivered, and I have been provided with conflicting information about its status, including claims that my PIN is unserviceable, that I am unreachable, and that the product has been routed to another destination. If the product is not in the Out for Delivery stage, how can these claims be made? This is a clear case of false reporting by Flipkart. It is a total cheat/fraud on failing to deliver on the promised date and then blaming me or my PIN code for their delay.

2. **Lack of Accountability**: Flipkart's support team has failed to provide any concrete information or take responsibility for the delay. Instead, I have been subjected to a cycle of automated responses that do nothing to resolve my issue.

3. **Potential Fraud**: Given the significant delay and the misleading information provided, I am extremely concerned about the reliability and ethics of Flipkart. If my order is not delivered today, I will have no choice but to file a police complaint and FIR against Flipkart for fraud and false reporting.

**Context:**
- The order was placed on Friday, July 19, during Flipkart's sale. On the same day, Amazon had a sale offering the same item at the same discount with delivery by July 21. However, I trusted Flipkart over Amazon, which is why I am facing these issues now. This experience has proven that Flipkart is not trustworthy.
- Flipkart is claiming that my PIN code is wrong, but I received an order from Flipkart on July 23, 2024, at the same address and PIN code. Additionally, I have been receiving orders from Flipkart at this address for the last 15 years without any issues. How is this PIN code issue happening for this delayed order? This itself is proof that Flipkart is committing fraud, as other orders are being delivered to the same address, but not this one.

**Impact on Me:**
- **Financial Loss**: Prepaid amount not honored by timely delivery.
- **Mental Harassment**: Undue stress and inconvenience caused by false reporting and lack of resolution.
- **Trust Breach**: Erosion of trust in Flipkart due to unethical practices.

This experience has severely eroded my trust in Flipkart, and I demand immediate action to rectify this situation. Specifically, I expect:
- A clear and truthful update on the status of my order.
- Immediate delivery of my order, as promised.
- A formal apology and explanation for the poor service and misleading information.
- Compensation for the undue stress and inconvenience caused by this ordeal.

If I do not receive a satisfactory response and resolution by the end of today, I will proceed with legal action and share this experience widely to warn other potential customers about the risks of shopping with Flipkart.

**Relief Sought:**
- Immediate and truthful update on the order status.
- Prompt delivery of the ordered product.
- Formal apology and explanation from Flipkart.
- Compensation for the undue stress and inconvenience caused.

I request the Consumer Forum to take prompt action against Flipkart and ensure that I receive the necessary resolution for the issues faced.

Sincerely,

Arppit

I’ve bought an Thomson washing machine from Flipkart on 12th July and it was installed by Jeeves on 14th July. But we received a defective machine as the water fills continuously even if the tub is full and drains from drain line. I’ve raised a complaint to Flipkart and Thomson as well before the 7 day return policy. They told to fill a Tech Visit form and the issue will be resolved by 19th July. But till now no technician has visited to inspect the machine. Every day a new technician was assigned for the job but end of the day they cancel the job. Yesterday also same thing happened but surprisingly I got a message from Jeeves that the job is complete even without the technician visiting and inspecting the machine on 22nd July. Im really fed up with the service. Everyday I call Thomson care they say please wait 48 hours your problem will be rectified. Weeks are passing but no update regarding the same. Today I called Flipkart they told technician will be visiting by 6th of August.3 week for just technician to visit and inspect the machine?? And that is also not confirm. My mother washes clothes by hand from past 2 weeks though we have a brand new washing machine at home.

My brother has ordered a laptop through Flipkart and the delivery was through ekart. The initial estimated delivery was 21st July, but at the last minute they changed to 22nd July, and again it was changed to 24 th July, even after contacting customer service of Flipkart several times, they simply said that it will be delivered by the given date and when the delivery date passes and when I tried reaching out to customer service again, they...

My order was already out for delivery on 23rd July, 2024 and then the delivery executive refused to deliver the product because his mobile does not have the app to proceed with exchange option. Then, the delivery executive said he will make another delivery executive deliver my product and proceed with exchange on 24th July, 2024.

Again, my order was out for delivery on 24th July, 2024. I called the delivery executive to know when will my order be delivered. He said that he will deliver at late evening after all other orders are completed because of phone exchange. I agreed to that happily. Then, he mentioned that he will take around 500 to 1000 rupees as pickup charge for phone exchange which is ridiculous. I told him that 149 rupees was already paid as pickup charge during order. After hearing that, he says that his charge is different from Flipkart and cut the call.

Its late now, and the delivery was rescheduled without my request. Worst Experience Ever, Will Never Order Again.

Order ID: OD[protected]
23rd July, 2024 [Out for delivery and not delivered. Reason: Delivery executive did not have the app installed to proceed with phone exchange]
24th July, 2024 [Out for delivery and not delivered. Reason: Delivery executive probably do not want to deliver my product because he cannot get extra 500 to 1000 rupees as pickup charge. My order was rescheduled without my request]

I purchase shoes on Flipkart update 17 July 2024 and my delivery has been dispatched from sailor and come to near my ekart executive but before one day my order cancel from ecart executive without any call and message to confirm me what I am interested to cancel this order or not

Second time my order has been cancelled from ekart executive without me any call and information and the reject take any communication with customer so please confirm me why the cancel my order and you very bad service to customer thanks
So file my complain against hecat executive at pachora district Jalgaon why the cancel without confirmation customer order and I attach with my booking number this complaint
So please solve my problem and tell me what you actually take opposite he called executive who failed jio customer better service thanks
Your customer Ravindra b Patil mobile number [protected]

Dear team, on 21/06/24 i ordered a longway reo 550 mixer from flipkart .on 2/07/24 they delivered it to me . order id -OD[protected].
after using it very first time it was creating mixer is getting hear. so i raised return of the article because it was under return period.
in next 2-3 days no one came to collect the return parcel so i made call to customer care. they assured that before 05/07/24 the person will come and return the mixer. Still no one came and the automatically cancel the return.
Again i call to customer care so they are saying that i cancelled the return.
very poor working by flipkart now i uninstall the flipkart.
plz resolve my problem
krishna pandey [protected]