Flipkart Complaints & Reviews

Mobile is good but Delivery guy was very rude and he made us wait for 1 hour at 9pm night saying he will reach in 10 min. He first asked me to wait on road then asked me to come to hub and I waited at hub for 1 hour. he sent a guy at 10Pm who is not the wishmaster. He started on checking the old mobile without the package. Package was with the wishmaster and he didn't arrive to hub at all. At 10:30PM wishmaster came and saying he waited for 3 hours for me which is ridiculous and unreasonable. Very pathetic delivery service and wishmasters. The only reason I chose Flipkart is because o[censored]navailability of mobile in other platforms.

I have ordered Iphone 15 during Big Billion Days on 26/09/24 and next day was the delivery date. On 27/09/2024 my product was showing out for delivery I got the delivery boys number I called him and ask him about the delivery he told me that he'll deliver my product after 8:00 p.m. Again I called him after 8 he didn't picked my calls next day he blocked my number I guess. I talked to customer care they told me they will try to deliver my product till 30 September today is the date. I want the product in the same discounted price so I don't want that my product get cancelled. So help me out please.

I have contacted your team multiple times regarding the repair of my AC, but unfortunately, even after numerous attempts, the issue remains unresolved.

To proceed further and seek assistance from Flipkart, I kindly request you to provide me with a denial letter for the repair.

Thank you for your prompt attention to this matter.

Hi, my order number OD[protected] has been not delivered since past two days. And constantly they are changing delivery dates.

My order id OD[protected] while purchasing the product it has been mentioned that product is on Onsite warranty but later i knew fron Acer official website and confirmed by calling [protected] that actually indeed the product is on Carry in warranty only please return my product attaching all documents. Brand is clearly denying to give Carry in service so i want to return my product

Hi Sir,

I am Harsh Yadav

Flipkart Account Details -
Name - Harsh Yadav
Phone No - [protected]

I am Premium Customer of Flipkart, I am unable to make a purchase using any credit or debit card on my flipkart account. I have used all my cards on Flipkart many times before and my cards are working on all other online platforms, But on flipkart I am getting the message "Transaction was declined on the basis of risk checks" (see attached screen shot).
Please advise how to clear this, so that I can make payments as before.
as i want to purchase so many things.

I have subsequently received one standard response after another promising this issue will be resolved in 24 hours, 48 hours. It's now more than 48 hrs!! customer care has no resolution for this issue no one from the customer care team has any sensible information. Just the same standard responses. Seems impossible to get to someone who can resolve the problem.

Regards,
Harsh Yadav

My friend ordered a product from flipkart and she herself cancelled the order. Unfortunately, after a few days her order was delivered, and she was asked to pay for the order by the delivery person (even though it was cancelled). While opening the package she got a different product rather than what she had ordered. Called the delivery person a few times and afterwards he switched off his cellphone. Also tried contacting the customer support in flipkart and their response is " you already cancelled your order and it's updated on their portal, and well will get in touch within 10 days from now. Its been 2 weeks and still no one's reached out, the transaction details and other details are attached below.

My friend ordered a product (order id - OD[protected] from flipkart and she herself cancelled the order. Unfortunately, after a few days her order was delivered, and she was asked to pay for the order by the delivery person (even though it was cancelled). While opening the package she got a different product rather than what she had ordered. Called the delivery person a few times and afterwards he switched off his cellphone. Also tried contacting the customer support in flipkart and their response is " you already cancelled your order and it's updated on their portal, and well will get in touch within 10 days from now. Its been 2 weeks and still no one's reached out, the transaction details and other details are attached below.

I am unable to login into my Flipkart account. I get a message saying that my account is not verified. I have sent my Aadhar details and my phone number to [protected]@flipkart.com.
THIS IS A VERY URGENT MATTER.
Please resolve this within 5 days.

I have been using this account linked with my phone number for several years.

Dear Flipkart team.

This is very Disappointing to inform you that We have got a personal relationship manager service for our account that is INDIAN HOME FAB PRIVATE LIMITED. We have bought that service for rupees ₹14, 159 DATED ON 21 SEP 2024 But they didn't provide me any relationship manager for us & As per telephonic conversation, they didn't even provide me any phone number for the concerned person.

I have purchased mobile from flipkart but my mobile not delivered on time delivery person also not behavior good, regarding this i complete to flipkart customer care but 0% support, i still not get my product and flipkart not taken urgent serous matter, i request to indian consumer as soon as resolved issue because of that i faced mentally and emotionally problem

I need justice any how

Hi Sir/Madam, My name is Rukshana Banu, I paid 12, 640 INR and placed a Mobile phone order on Flipkart Online on 21/09/24 via Order ID. OD[protected] and due to financial reason I cancelled my order before it was shipped or delivered, but when I tried to Cancel the it shows me the message - Cancellation is not possible for this Order. I tried to call the customer care but nobody seems to be helping, I even tried to call delivery person, he disconnects my calls, the flipkart customer care always send me email saying we are sorry and we are looking into your issue but there is no information on my money or when I wil get refund, I am a mother of 1 kid, I need this money very much, I am very disappointed and frustrated as I have lost 12, 640 INR in Flipkart online Sale Scam, please help me get refund and compensation. I have attached screenshot of my order. Thank you - Sincerely Rukshana Banu

Complaint Against: Flipkart

Order ID: [OD[protected]]

Product Name: Samsung Phone

Dear Flipkart Team,

I am writing to raise a complaint regarding my recent purchase made in error on Flipkart. I accidentally placed an order for a Samsung phone under the "Lowest Token" offer and paid a token price of ₹999, mistakenly believing I could cancel the order if needed.

Upon realizing the mistake, I immediately tried to cancel the order, but I was informed that the token price of ₹999 is non-refundable. Despite multiple attempts to resolve this with your customer service, I have not been successful.

As this was a genuine mistake, I believe it is unreasonable to withhold the token price. I kindly request that the ₹999 token price be refunded, or at least credited to my Flipkart Wallet for future use.

Please reconsider this situation, as the order was placed unintentionally, and I would appreciate your assistance in resolving this matter.

If this issue remains unresolved, I will be forced to escalate the complaint through the National Consumer Helpline.

Order Details:

Order ID: [OD[protected]]
Token Payment Amount: ₹999
Purchase Date: [[protected]]
Contact Information: [protected]

Name: [Vaibhav Singh]
Email: [Dhansingh[protected]@gmail.com, Vaaibhavsingh[protected]@gmail.com]
Thank you for your attention and assistance.

Sincerely,
[Vaibhav Singh]

I had Raised a Query on 26th August that I am unable to use the offer and About my expiry of egv wallet so on 30th August flipkart has Given me Resolution that they are Refunding the whole amount into bank and after that On 4th, 12th, 18th September i have Continuously received mail which says Refund is in Process and For sure it would be done in 72hr and would take 5 business days to reflect into my Bank account .
But after the timeline Cross i talk with them so they said Sorry Can't Give refund .
How Shamefull is this they make Promises each time for refund and at the end they Directly lied .

Dear Flipkart Customer Support,

I am writing to express my deep frustration and disappointment regarding the blocking of my Flipkart account on 26/09/2022. Despite numerous attempts to resolve this issue through your customer care, I have not received a satisfactory resolution. Each time I contacted customer support, I was informed that the backend team would reach out to me within 48 hours. However, it has been almost two years, and I have yet to receive any communication from the backend team.

The reason provided for blocking my account was the cancellation of recent orders. However, I only canceled 2 or 3 small items that had not yet been shipped. As a loyal and valuable customer, including being a Flipkart Plus member, I find this action extremely unfair and unjustified.

Currently, I am forced to use a family member’s account, which is also a Plus premium account. However, there are personal items that I need to order for my safety and respect, which I cannot do comfortably using someone else’s account.

I kindly request you to unblock my account as soon as possible. I am willing to provide any necessary proof to resolve this issue. Without access to my account, I am unable to use Flipkart comfortably and efficiently.

Please take immediate action to restore my account. Your prompt attention to this matter would be greatly appreciated.

Returned the product, later message came of AMOUNT REFUNDED, but, it not came in account.

Order id= OD[protected]

I purchased a Lenovo AMD Ryzen 7 Octa Core 7730U (16 GB/512 GB SSD/Windows 11 Home) V15 G4 Thin and Light Laptop (15.6 Inch, Iron Grey, 1.65 Kg) from Flipkart. After unpacking, I found multiple issues with the laptop, including heating problems, fan noise, display and speaker disturbances. I requested a replacement, but the seller rejected the request. When I contacted Flipkart customer care, they informed me that they have no control over the issue and can only escalate it to the seller. They advised me to convince the seller to approve the replacement, as they could not offer any further assistance.

I paid 40K for this product and ended up with a defective item, which has been a waste of both money and time.

My suggestion to anyone looking to buy electronic devices on Flipkart is to be cautious. Flipkart acts only as a middleman between the buyer and the seller and does not provide resolution for product issues. It is best to visit an authorized center to check the quality of the product before purchasing.

Order ID:
OD[protected]
Order Date:[protected]
Invoice Date:[protected]

I had payment with Flipkart on 13 Sep By My Phone Pay Wallet. But It's not showing in Flipkart Account even after 24 hour's. And Money Is Deducted from my account.

Company name - Flipkart
Retailer name - TrueCom Retail

I placed 2 orders from Flipkart yesterday iPhone 16 pro expected delivery date 22th September before making invoice I need that seller remove my gst details and send me normal bill without using GST INFORMATION

NOTE - I DONT WANT GST BILL OF ORDER...

I ordered a Google Pixel 7 Pro on 1st September 2024 and received it on 3rd September 2024. After just three days o[censored]sage, I started facing a severe heating issue with the phone, making it uncomfortable and unusable. I reached out to Pixel support, who directed me to Flipkart for the retailer’s contact details. However, Flipkart informed me that this issue must be addressed by the brand.

The phone's heating problem is a major functional issue, and I should be able to return it under Flipkart’s policy. I am extremely disappointed by the lack of resolution from both Flipkart and Google. I kindly request immediate assistance in processing a return or exchange, as this issue is affecting my experience with the product.

Category: Mobile Handsets

Country: India