Flipkart Complaints & Reviews

I bought an Apple iPhone 11 from Flipkart. Upon receiving the product, I discovered that it was dead on arrival and would not turn on. I promptly took it to an Authorised Apple Service centre, where I was informed that the device's warranty had expired in 2021. This revelation implies that Flipkart sold me a used product, falsely claiming it to be new. This is a clear case of fraudulent misrepresentation and a violation of consumer trust.

I have purchased product from flipkart on 5th may 2024 order number OD[protected].
I have received a damaged product and requestd for return which was accepted on 16th May 2024 and the estimated time of pick up was 27th May 2024.

from the 27th to till date flipkart CC team has been playing with me and daily one thing is telling me that wait for another 24 hour to 48 hours even thoug today they told me to wait for another 24 hour to 48 hours.
" we understand your concern don't worry sir our back-end team is working
on this and they will get back to you, i am suggesting you please wait another 24 to 48 hours."

this is the tag line from flipkart.

I have purchased couple of Sofa (2 seater and 3 seater).
the quality shown online was completely different from what we received and it had damages as well. I did take 3 year service for both too.

The very next day I raised a request for return, as the site didnt allow me to do a refund (first my bank was not in the list and then site didnt accept any other option) so I atleast booked it for replacement, thinking I can get support team to change to refund. When the flipkart team came to check and we explained about the poor quality and showed them the damage, they agreed to get it refunded, However since then nothing has moved its been more than three weeks and they cancelled my request and no refunds. Then I tried to raise the refund request again it message its out of policy.

Now I am not even able to write to them, as the website doesnt allow and emails message says email not in use anymore.
This is very disappointing.
I originally opted for Flipkart instead of Amazon to support India based firms. And this is the outcome of promoting Indian company. Really sad.

I want the money back please.
My order number is: OD[protected].
For both the sofa, 2 seater and 3 seater.

I have purchased an Almira from flipkart with order number: OD[protected] of the price 18817, which was delivered on 30st May and installation date were 2nd June 2024.

However, date changed from 2 to 3rd June 2024 and assigned a technician with Name Sarik Khan and number[protected].

Then I called to customer care to confirm whether 3rd june installation will complete or not ?
After getting confirmation from them I took a leave and wait for complete day for technician, but he did not come and not provide any update while calling him multiple times.

Then at night he called and asked for money for installation (since installation is free) and when I denied that threaten me on call and disconnected the call.

from that day I am trying to connect with customer care, but no one is helping.

I want company will take serious action on Sarik Khan and take him out from the company with a return apology me on my email id.

I ordered a lloyd 1.5 tone inverter ac from flipkart and when it was delivered they said not to open the box they said our technician will visit to install your ac only he can open the box... Then next day when lloyd technician visited to install the ac at my home he unboxed the ac infornt of me... Then we find that the indoor unit of ac is old &used and also it was not of lloyd brand it was other brand the technical said to file the return as recived different product recived he also complaint form his side to return or replace the ac unit... But when we registered the complaints in flipkart customer care they refused to refund or return or replacement.. And they are rejecting my request again and again (4 time they reject my return) for refund or replace... And they are not doing any solution of my problem... The unit image which we get (Old & used & other brand) and invoice copy is attached below... Thank you i requested you to help me in solving my problem as soon as possible

I recently placed an order which is of very poor quality and completely different.I put it for catharsis but the seller refused I put it on return again and it got canceled on its own. I first filed my return on 19th and till now I have filed my return 4-5 times.But till now no response has come and they are just canceling.It's slowly been a month since this issue but my issue has not been resolved yet. Flipkart sellers themselves fool the customers by cheating and then do not take any responsibility. I need my refund asap

I ordered voltas ac on 24 may 2023. The product was delivered on 28may. Installation technician came on 29 may and highlighted that filter is damage in indoor unit and indoor mount plate is not there. He highlighted that product is defective. I have raised return through Flipkart executive and asked for refund. Flipkart team is delaying the process and me and my family is suffering from NCR summer heat....

I am writing to bring to your attention the unsatisfactory service I have received from Flipkart regarding a recent purchase of an HP Smart Tank 720 All-in-One Printer Order ID: OD[protected]. The order was placed on 8th may 2024, and the product was delivered on 13th May 2024. Unfortunately, upon setting up the printer, it was immediately evident that the duplex printing feature was defective.

Despite multiple attempts to utilize the duplex printing function, the printer consistently fails to print on the reverse side of the paper. Each time an attempt is made, the paper becomes jammed midway through the process, rendering the feature unusable.

Following the discovery of this fault, I promptly reached out to Flipkart's customer service team, as per their instructions, I called A HP technician to assess the issue, and after thorough examination, it was confirmed that the printer was indeed defective. A DOA (Dead on Arrival) letter was provided by the technician, which was duly forwarded to Flipkart via email.

Regrettably, despite providing all necessary documentation and evidence of the printer's fault, I have been informed by Flipkart's service agent that they are unable to replace the faulty product. This response is deeply disappointing and unacceptable given the circumstances.

As a consumer, I am entitled to receive products that are in proper working condition and meet the standards advertised by the retailer. The failure to replace the defective printer not only breaches consumer rights but also reflects poorly on Flipkart's commitment to customer satisfaction.

Therefore, I kindly request your intervention in resolving this matter promptly. I urge you to compel Flipkart to honor their responsibility and replace the faulty HP Smart Tank 720 All-in-One Printer without further delay.

Thank you for your attention to this issue. I look forward to a swift resolution and the receipt of a functioning replacement printer.

I am ordered the product from Flipkart 1 St time it's not delivered as per conversation with executive. He told to me please cancel the order and please place it again . Delay delivery is not happening assurance given by Flipkart.
Again I ordered the item on this time also he didn't delivered as promised date and he directly cancelled the order without informing me also .

Dear Sir/Ma'am,
I am a plus premium member in flipkart and using that e- commerce for a long time but recent experience had left me disappointed... Few days before, I had ordered some grocery items on flipkart and since I had ordered it at low cost then by tactics of the flipkart and delivery executive the order wasn't delivered to me and while the product got out for delivery I received a call from the delivery executive and he told me that the product can't be delivered to me since the grocery products like the detergent and rice are of heavy weighted and by giving this baseless excuse he cancelled my order from his side... Regarding to that while I connected in Flipkart customer center then I was completely assured that the order will not be cancelled at any cost and would be delivered to me shortly but unfortunately today the order got cancelled from the flipkart's end and even without mine's mutual consent...

I am not able to understand that if something like that would be done so then what would be the benefits of e - commerce and how the brands will develop properly...

Hope that you understand the concern and the needful would be done at the earliest of your convenience and if it wouldn't be so then unwillingly I would have to move to consumer forum...

Regards,
Vaibhav Prakash

[protected]
Order ID :- OD[protected]

I buy VU make led Television.
It was delivered on 24th May. Ant it would be installed on 25th may as per schedule given buy Flipkart.
But till date installation not done. And Flipkart coustom care give me daily new time but giving me any proper update on installation. Even they don't have any contacts details of the installation service provider.

Hi Team,
I ordered a water purifier from Flipkart and it is delivered on 10th of April but the installation team is not showing up.
I raised the issue to Flipkart on 6th of May regarding this and they informed they will provide the service by 10th of May, but as of 29th of May they didn't provide the service and everytime when I called them they will be saying it will be sorted with in 24 to 48 hours and they are just extending the deadline.
I lost my patience to them and last few days I was asking for refund and take back the product but they are not willing to do it
Just one team is saying on other team and just passing the time .
Is there anyway I will get the resolution to this

Flipkart account use last 1 year problem creat my Gmail and phone number changing

I have 2 paid order in flipkart... But without any reason they have block my flipkart I'd... Which was 15 years old ID..
TANMOY DEB
[protected]
tanmoy.[protected]@gmail.com

Plz unblock my flipkart I'd

I ordered a Faber Hood Chimney through Flipkart on May 13 (Order ID: OD[protected] and got the product delivered on May 15. The model I ordered was FABER HOOD CLASS PRO PB BK LTW 60. As a layman I trusted the images provided by Flipkart which displayed the suction vent for this model as SS (Stainless Steel). However when the product was actually received the vent was black in colour. I tried to reject it on the doorstep (since this was an open box delivery) but the delivery executive advised us to request a return through the app & some other guy will come to pick up the product. He left our premises with the return assurance.

Later I raised a replacement request on Flipkart on May 18 but the Flipkart team did not entertain my request and rejected it saying that the product is only available in black colour. I then raised a return request on the basis that 'product description on flipkart website does not match the actual product. The Flipkart team again rejected my plea without giving any rejection reason. The Flipkart team asked me to contact the company for any problem with the product as they mentioned it under '7 days service centre replacement' policy. The executive on customer care contact no. asked me to contact the company/service centre for any product related query and that Flipkart is not responsible for the same. They failed to understand that for return/replacement of product due to incorrect description/images given by the Flipkart website, the company cannot be held responsible (unless it is proved that company has shared incorrect pictures of product with Flipkart). The replacement request was again raised on May 22 & this was again rejected after 2-3 without mentioning the reason. I checked it on May 25, which was the last day to return the product.

I have attached images of product ordered vs. the image displayed on the Flipkart website. Invoice is also attached.

I tried to contact the company's customer care team who informed me that this product is not manufactured with SS vent and that Flipkart has shown incorrect images of the product. I tried to get in touch with the company's customer care to return the product but they said it has to be done through Flipkart only. Now I feel completely deceived and frustrated with Flipkart's action and response to my grievances (The company has been delaying and rejecting the return request only to reach the last date of returning the product). The product has been lying packed in the delivery box at my residence for nearly 14 days. Since the product does not match my requirement, I would like to return the same​.

Hoping to get a positive response f​or my issue.

I'm not getting my order and in Flipkart shows that I received but I'm not getting.
Find my order else give my money back...
Delevery partner are not come at my house and he/she give the received notification...
Please find my order...

I have placed order for a NIKE shoes on flipkart, it was a open box delivery. When the agent came on 18th May, I was not at home, so he called me and got the otp. I gave the otp and when I reached home I saw box was there without the outer packaging which contains shipping and invoice details. The size for the shoes is incorrect, so I wanted to return them. Turns out you need the outer packaging to return or exchange the product since the delivery guy didn't mark the product as delivered.
I am stuck with 3558 Rs. with a shoe pair that is not usable for me.
Calling flipkart 1000s of times, the only thing they say is it has been escalated someone will get in touch, and every time I get a call it is for asking Invoice Number/Shipping details which I do not have!!!
I am so frustrated that I want to never order from Flipkart again. I and my husband also have worked in ecommerce companies as engineers. We know that if they want they can resolve it but they choose not to.

I have purchased a mobile through flipkart and supplied by Khush Retail on 16.01.2024 HOTLINE CLASSIC 312i N.A Red 32 MB | HT HC312i-Red | IMEI/SrNo: [[[protected]]] HSN: 85171400 Invoice No: FADOC[protected] & Invoice Date:[protected], 10:31 AM, KHUS ENTERPRISES,[protected] Ground Floor Gujrathi Lane Bank Street Koti, , HYDERABAD - 500095 GST: 36ABFPN1502L1ZS
This phone is not getting charge due to charging port is not working,
I am attaching the Invoice for your reference, It is under warranty, please help me either replace or repair ASAP becoz the warranty will expire soon.

Dear Tea,

I have order 1.5 Ton 3 Star AC which was delivered on 21/05/24 and order No is -OD[protected]. This ac installation due on 22/05/24 but still it is not installed. Neither we have no contact no of installation engineer neither company is provided the detail. It is already delayed for installation. Kindly share the engineer contact details.

Hi Order a grocery item from Flipkart on 9th May and it supposed to be delivered by 11th may, I was not at home while i received message for product delivery, but i couldn't follow up with it, since i was with my Official Event on May 11th, I haven't received any call from Ekart also that there are delivering to the neighbours. I didn't ask at home for next 2 3 days, since i thought it was delivered, and it was started using, after 4 to 5 days only i realize that item is not at home and only delivery message i have received. i tried calling them(Flipkart) on 18th morning 11am, they are saying that we don't have the data of the delivered item, only exact 7days data we will have, and we can't track the item, and asked to check with my Neighbours, I HAVE A QUESTION IF INCASE THEY ARE DELIVERING THE PRODUCT TO NEIGHBOURS HOW COME THEY WILL NOT INFORM US. even for grocery item can't they keep OTP or not delivered option if the customer is not available in the worst case, now we have lost 500 bucks because of this, EVEN EKART didnt responding, i have a message that we tried reaching you but u were busy, then how come they would have delivered the product. Tracking id : GROC[protected] for Ekart, the person who as been assigned we need to connect with that delivery person to understand to whom they have delivered the product.