Flipkart Complaints & Reviews

Hi team,

I wanted to register a complaint regarding two things:
1. A pending refund of 6k for an order which i will explain in detail
2. Bad CS experience where the above issue was highlighted multiple times and the Support Team keeps marking the issue as resolved even though it is not.

ORDER ID: OD[protected]
For this order the following things happened:
1. I placed an order for a phone motorola edge 30 which costs around 2100
2. I applied exchange for my old phone. The value came to 6, 350rs
3. This was deducted from the cost of the new phone which now came to about 14, 907
4. I made the payment of 14, 907 and waited for the new phone.

5. When the delivery agent arrived, he checked my old phone for any issues. There were issues and the final exchange came to only ~4k. I said to cancel the exchange since that was too low and ill pay the excess amount.
6. He cancelled the exchange and i paid the excess amount of 6350 thru UPI to the delivery agent. So the total amount paid is now 14, 907 + 6, 151

7. Then when we opened the new phone, we saw that the new phone had scratches. Since it was open box delivery, i cancelled the new phone. He said that i will get the refund.
8. I waited for a few days and got the refund of only 14907
CS Support
9. I filed a complaint with CS Support .
10. They made a call and i explained the whole issues. They said it will be resolved in 3-4days.
11. It did not get resolved but they marked the issue as resolved.
12. When i called again i had again raise issue, again explained the issue
I explained the issue toe 5 other ppl wasting my time each time for over half hour and all they said is that it will be resolved.

I still have not got the refund of 6, 350 and after raising the issue multiple times they are simply marking as resolved.
There have been 13 support tickets opened in this order. Still do not have an issue. I need a resolution for this asap as it has been over 3 months of dealing with people over a plain issue where i have all the details including upi payment details.

Hi Team,

Thanks for your help.

I am Siddharth Gope a very old customer of Flipkart. On 21st of Dec 2023 I bought one BenQ GS50 500 lm DLP Corded & Cordless Mobiles Portable Projector (order ID OD[protected] from Flipkart.

As the product was damaged on arrival (we have a video of product un-boxing on arrival) and not working well, we asked Flipkart to return that. First of all, they declined...

Hi

good evening

had received a pair of shoes from Flipcart and the seder's name and address were not disclosed. since the same was not ordered by me would like to find out the details of the order (send's mail id / phone no / name). we have tried to get in touch with flip cart customer care and they are saying we cannot disclose the same.

this ordered is not made by me and in my absence unfortunately my driver have received the order in COD basis.

we would like to know who has arranged the order in my name and address without my knowledge.

I have repeatedly facing issues with flipkart delivery boy.
1. The door to door delivery is not done. While other companies’ delivery is done to my flat.
Thus, wife had to Travel every time to society gate with 2 year old kid

2. The delivery boy fights with the wife everytime for coming late & dont handover the order

3. The orders are marked out for delivery for next 2-3 days & cancelled ultimately...

Hello team,

I have order whirlpool Refrigerator.i received on[protected].It's open box delivery. When it's delivery product damaged. So i asked new product but delivery people told will give 20 percentage extra discount. Still am not receive any amount and calls. Still installation also not completed.

Mera peasa le Liya or koi Saman nahi mila 😐😏

I bought a TV from flipkart on 15 January after a few days the Tv issued in Wifi disconnection and bad display i called the brand they denied any assistance and told to contact flipkart when i contacted them they also denied the return of the product todays is the last day of the product return policy having a very bad experience in flipkart while being a plus member for almost 4+ yrs

I bought a TV from flipkart of brand MI after few days the Tv issued in frequent wifi disconnection and bad display when contacted to the MI help center they denied the return of the product even when contacted to flipkart they also did the same

I hope this email finds you well. I am writing to express my deep dissatisfaction with a recent purchase I made on your platform. I ordered a pair of Puma shoes (Order ID:OD[protected] and am extremely disappointed with the quality of the product received.

The shoes, which were supposed to be genuine Puma originals, exhibit subpar craftsmanship and material. The build quality is far below the standards one would expect from a reputed brand like Puma. This has not only resulted in a complete loss of value for the money spent but has also tarnished the image of Puma as a brand.

I value my time and money, and it is disheartening to see both being compromised in this transaction. I urge Flipkart to take responsibility for the quality of products sold on its platform and uphold the trust customers place in it. It is crucial to maintain the integrity of renowned brands like Puma by ensuring that only authentic and high-quality products are made available to the consumers.
To further illustrate my dissatisfaction, I have attached an image that clearly depicts the deteriorated condition of the shoes after just one month o[censored]se. As a responsible customer, I had already shared my concerns in a review on FlipKart platform, hoping for a resolution. However, with no apparent improvement, I am compelled to escalate the matter.

I kindly request a prompt investigation into this matter and a suitable resolution, be it a replacement or a refund. I believe that it is in the best interest of Flipkart, Puma, and the customers to address and rectify such issues promptly.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Sincerely,

Amit Kumar
Mob.[protected]
Order ID:OD[protected]

I want to order this smsart phone but the required varient is currently out of stock for many day . so, i am compelled to buy the higher varient 8+128 . i think they are doing this on purpose so, that we are compelled to buy the costly varient .

I mistakenly made a payment of 48947 rupees to Flipkart from my upi ID [protected]@okaxis, which is showing successfully credited to their account but they are continuing to deny this. They are not refunding my amount and saying they have not received it. I complained it to my bank (axis bank) and they said they can’t guarantee if i will get this money back.

Requesting you to kindly look into this matter and help me in getting my amount refunded to my account asap.

This is regards to my delivery for Google Pixel 7 (Order ID - OD[protected] with Ekart Logistics - FMPP[protected].

I am a premium plus member of Flipkart and my above order was supposed to be delivered to me today i.e 18th January 2023, but the order has not been delivered yet. When contacted to the customer support executive, they were not able to locate my order and read out the exact same status as of what appeared to me in the app.

Ekart tracking status shows : Unsuccessful Unable to attempt delivery due to operational issues.

Ordered a product in flipkart on 14th Jan. It has been 1 week There is no progress in shipping. Order not even picked by delivery partner. Not yet shipped. No proper consumer support from flipkart. Those who ordered after me also received it. I urgently needed the product . So frustrated. Received tempered glass and cover but tablet is not coming. Now the offer period is over and the price increases 2500rs. I also used super coins. Please...

I ordered boat earphone with earbuds combo of 285. Payment done by my account but no confirmation message received. From where I get my refund.

I order a laptop in flight on 28 dec
And they said that will deliver at 12 Jan
But today itself my order doesn't deliver. And it show unable deliver due to operational issues .

So I need my order now and please deliver my order .

I orderd a phone using paylater but the ordered got cancelled 2 times after reached the Motherhub_GUW . seller cancelled my order 2 times
my order id: FMPP[protected]

Air pump bought from flipkart stopped working before 3 months
When i asked product brand its asked me to connect to flipkart and fipkart said its not under warranty
how can a brand sell a electronic product without any warranty that too without wrranty

I ordered Jeans, Arm Sleeves, Hankies and napkins etc. in shopsy App. All products were bought from Shopsy app under no return condition. All the products are received in Flipkart name printed packing only. Unfortunately, I received all products are not showed in the product details window and that are missing few counts, product color and size, units etc. No return condition, so return not possible. It's ok. But all are not matching to my orders then How will I satisfy and accept?

I had purchased a Puma pair of shoes during Diwali sale which while purchasing had all the three options of return, replacement or exchange.

This product got delivered to me but it had manufacturing defect. Hence I wanted to "Get It Replaced" with the similar product which was Although the same size and make was Available on the app but at the increased price, it was giving me the option of return only. Hence to be on the safer side since No Other Option was there, I picked up the option of return on 27 November, 2023

But because I liked the product and it was the seller who was not giving me the option for exchange, I made a complaint in the customer care on 28 November narrating the entire story. They told me that they will first have to cancel my request for return and then put a complaint. Timeline they gave me was 3-5 working days. I kept waiting for the resolution but the entire week passed by but neither did I get any call or update from Flipkart.

Again called customer care o 8 December, they apologized for the same and said that they will forward the case to the concerned team. Anyhows after a week's time again no response of my complain. On calling back to customer care again on 16 December I came to know that the customer care was taking my complain as feedback and kept me in dark every time that action will be taken against my complain. I got very disappointed with your customer care executives, atlast i asked them to get the refund done for my manufacturing defect product which also they refused to do that the return period is over and they can't do it. I said that on 28 November when I first had given my complain in customer care, that executive said that she can take my complain but for that she will have to cancel my refund request and then check for action.Then i confirmed with her that after this cancellation request I will not be able to put this request because the refund/ return period of 10 days will be over in my account for this product. She said that ma'am don't worry you will not be able to do it but we will forward the request for the same. Finally after assurance I agreed for it but now your customer care is also denying for the same.

So I had to excalate this matter to you people and want you to take action against your customer care people who are fooling around with the customers and giving false commitment and giving timeframe to wait for 3-5 working days and simply KILLING TIME of the customer.

Secondly take action against your seller who give all the options while purchasing the product but thereafter even if the same size and make product is available, they don't give the replacement option for the customer simply because by that time the cost of the product has again gone up.

1- GET THE EXCHANGE/RETURN MY PRODUCT

2- TAKE ACTION AGAINST YOUR FAULTY PEOPLE

Looking for a quick action

Flip kart pay later was woking fine until 15th January 2024, it automatically started showing un available