Flipkart Complaints & Reviews

I purchased an Apple AirPods Max from Flipkart on 3-June-2022. It was delivered to me on 4-June-2022, however the invoice which I received from Flipkart did not have a serial number. I made a complete video of opening the box and straight away checking the serial number on the brand box on the brand support page. I was not able to validate the serial number, so I asked the brand customer support team to check if the serial number has 1 year warranty as mentioned on Flipkart's website.

Upon checking my invoice, Apple has refused to provide any warranty until there is an invoice provided by Flipkart that has the serial number which is present on the brand box.

I am requesting Flipkart to either provide me with an updated invoice which has the right serial number clearly mentioned so I can provide it to the brand and confirm my product is covered under 1 year manufacturer warranty.

Flipkart customer support team is just delaying my request by forwarding it to some internal team which no one can talk to directly. I request Flipkart to urgently resolve the issue or kindly pick up the product and refund my money.

When I am purchasing a Rs 60, 000 headphone, I expect a hassle free experience and delivery of complete goods with warranty from Flipkart. Failing to do so should be punished aptly by law.

Serial number and invoice number is confidential and cannot be shared here on public forum, but the same is shared with the support teams of both Flipkart and Apple.

Good evening,
I have ordered for an exchange of my old phone with new phone on flipkart. But delivery guy rejected the exchange saying that there is some discoloration and body damage. Assuming that there is such issue ( to which I don't agree still) flipkart policy clearly states on the details section of exchange policy that exchange can only be rejected if there is any mismatch of IEMI, phone doesn't switch on or product is different. The exchange policy clearly states that price will be reduced as per parameters that are only provided by flipkart. Then on what ground delivery guy rejected to exchange the phone. I even talked to their costumer executives they all seems to be naive on your exchange policy as well. All they had to say is the delivery guy is the supreme authority on the behalf of a market giant like flipkart . I sincerely believe that if there is a such an elaborated policy in written that on what ground the phone is to be rejected and when the exchange price is to be reduced then why their costumer executive and delivery guy are misinformed or they are misleading the costumer. And if that's not the case then their whole exchange policy is misleading or a fake advertisement to beguile costumers. I sincerely hope this complaint will surely make it's way to the highest authorities of flipkart who have the power to take some decisions related to their exchange policies.

A truly disheartened costumer.
Good evening,
I have asked for an exchange of my old phone with new phone. But delivery guy rejected the exchange saying that there is some discoloration and body damage. Assuming that there is such issue ( to which I don't agree still) didn't your policy say that exchange can only be rejected if there is any mismatch of IEMI, phone doesn't switch on or product is different. Your exchange policy clearly states that price will be reduced as per parameters that you only provide. Then on what ground delivery guy rejected to exchange the phone. I even talked to your executive they all seems to be naive on your exchange policy. All they had to say is the delivery guy is the supreme authority on the behalf of a market gaint like you.
I sincerely believe that if there is a so much clear policy in written that on what ground the phone is to be rejected and when the exchange price is to be reduced then why your executive and delivery guy are misinformed or they are misleading the costumer. And if that's not the case then your whole exchange policy is misleading or a fake advertisement to beguile costumers. I sincerely hope my this complaint will surely make it's way to the highest authority who have the power to take some decisions related to your exchange policies.

A truly disheartened costumer.

PS: I have attached the screenshot of exchange policy provided by the flipkart on their App while you opt of exchange of old phone and photos of my phone that I put up for exchange.

This is my return request order Id in Flipkart: OD[protected]
I have requested for return on May 26th, 2022, immediately after getting the replaced phone against the same order on May 24th, 2022.
My return request policy for the same has ended on 31st May, 2022.
After requesting return Flipkart agent first tried to mis-lead me with wrong information so that they can cancel the request by saying the last date of the previously replaced item's return policy so that they can cancel the request. I immediately given the correct information to the Flipkart Agent then they approved the return request. After approval Technician Visit got scheduled multiple times and that particular technician never came or tried to contact me properly. He continuously gave missed call and then sends me the message that I am unavailable. I reached Flipkart multiple times every time they given me false hope. Even I mentioned this Return Request Reject scenario multiple times and said this resolution I can not afford because the product is no use for me.
But today on 6th June, 2022 Flipkart rejects my return request without giving any proper reason and there is no fault from my end so I need serious attention from Consumer Complaint team.

Oder an flipkart lite redmi note 9pro mobile @853
So please refund my amount

I bought Toshiba U50 series (43 inch) through FLIPKART on 6th August 2021 with Order no. OD[protected] but now we are facing the problem with video, the screen got shut and we can only hear the audio of it.

Kindly look into this matter at earliest, we are still in warrantee period, not yet completed a period of 1 year.

I have purchased one Voltas AC from Flipkart on 3rd Jun22. The item delivered to me on 4th Jun and when technicians came for installation, we came to know both indoor and outdoor unit CBU code are different.

Hence raised replace request for the same and the item will be delayed by 1 more week.

Need compensation for the delay.

I purchased galaxy f62 on 20 june 2021 anad availed Rs.6, 000 advance from this plan. My repayment due date is 15 june 2022. And now when i am trying to repay the remaining amount, i am not getting payment link to repay.

I bought a mobile (Poco M4 Pro) whose returned period over on 3rd of June 2022 but the super coins (100 super coins) has not been credited yet. Today is 6th of June 2022. I need 100 super coins as soon as possible to flipkart account.
My registered mobile number is [protected] and email is [protected]@gmail.com

I have booked pratyusha women maxi dress 2 no . Received only 1 item in the pack but invoice has 2nos. And taken cash for 2 no. When I opened the pack. It had only 1 item .

My order id is OD[protected]
My number [protected]
Product not pickuped till 4 days before i cancelled

Please refund my money in 24 hours as i havent received any sms when they credit money on 6 may and they dont even accept that i have not receive money as bank manager check the details of my account there is no refrence number shown in ststus enquiry and i already do all things transaction statement is given to them with screenshots and they still not accept i want to get UTR number
as the status shows on bank that there is no financial transactions perfomed at data range give my refund as soon as possible.

Delivery guy called me that he has comr for pickup and waiting down of my building. I was at office. I asked him to pick the product from my friend from my room as my friend can’t come down. That guy said ok and disconnected my call. When I called my friend, she said no one came. When i called that delivery guy back, he said he’ll come evening. I said that we won’t be available. Then he replied to give ur product to someone else n he’ll pick it up. I didn’t finished my words and again he disconnected the call. I’m very very disappointed. I requested call 4 times from Flipkart and didn’t received any call.

I have purchased a gold chain from Flipkart on 22/05/2022 worth RS 39893 and i have cancelled the order as some size issue and Flipkart initated a refund on the same day and officialy emailed me that i will get the refund amount on 27th May but they haven't kee the same and after my follow up they have send an another mail says on June 3rd i will get the amount but they haven't angin another date June 5 same not given the refund again now says 9th June i will get. In between thye have send an email and given a refund reference number and i checked with my bank but the bank says there is no such refund request they received from Flipkart

Order ID - OD[protected]
I made a groceries order on 31st May and was given the delivery date of 2nd June. Today is 6th June and no sign of delivery. The delivery guys are trying to get rid of me as a customer. Because i live quiet far away from the hub and they might not have frequent enough deliveries from my area. The customer support is asking me to wait till 9th June for any update. It's not even the first time, they do this every time! Do you even realise how irresponsible it is to delay 'essential' groceries!? Unexpected from Flipkart.

I ordered groceries from Flipkart. For the first 4 - 5 times it was all good. But after that they started delaying my order. Also cancelled one order without any explanation after delaying it for 6 - 7 days after the given delivery date.
They charge me ₹50 delivery fee even at a ₹1000 cart unless i have added atleast 2 expensive items that are being sold at a high price. It has been 14 days since I've been waiting for my current order and they are asking me to wait for 3 more days for any update.

Hello,
I have bring ordering stuffs online from Flipkart and I'm its existing customer but once I just cancelled an order because I found some other people selling that same product cheaply. And they disabled COD option for my account. I tried from my dad's phone and it is showing the COD option but not for my account.

I ordered a samsung double door refrigerator on 4th June 2022 on the exchange offer with my old lg single door refrigerator.
Today, the delivery boy arrived, checked the old appliance, for about 15 minutes, There wasn't any rust, dent on my old refrigerator and the also the compressor was working fine. The only thing was missing was vegetable basket and bottle rack. Intially he was about to pass the exchange but suddenly he spoke to someone over phone and decided to reject the item. I argued with him that my old product adhere to your guidelines mentioned on Flipkart website. He said, i spoke to my senior and he told me to reject the item though it is in sound condition just because few accessories were missing. It was deliberately planned. I called numerous times to Flipkart executives. Either they put call on hold or disconnect without providing resolution. This is a Clear case of cheating by a online giant like Flipkart by inducing customers through attractive prices in form of exchange and at the end denied exchange of no reason. I have a very bad experience with Flipkart. Amazon is far better than Flipkart in terms of customer service.

I had ordered groceries from Flipkart on 28th may till 5 june nit delivered

I had called customer care 2 times no one helped, Flipkart is kept my money for one week and not delivered grocery at the time of need please take strict action against Flipkart

I have ordered a slipper from flipkart on June 2, 2022, but the wrong product came like other slipper which I have not ordered.. I raised return request, but delivery man refused to take my product, saying that he will only collect the slipper which I have ordered. But how can I give ordered product when wrong product delivered to me!! I have raised the return request again and again, also without asking me the pickup company ekart rejecting my pickup stating "customer decided to keep the product" -- when I told this ekart???? .. So please take action against this. .. Order id is : OD[protected]...

I have order a phone from Flipkart on 31 may .and it will be delivered on 2 June but it will not be delivered on 2 june on same day the date extend to 4 june but it couldn't not delivered on that day i call the customer care but it says on same it will be delivered on 7 pm otherwise it will be delivered on 5 june but i couldn't receive yet on 5 june i call again it says it will be delivered on 9 june is it fair please resolve my problem as soon as possible otherwise refund my current phone price