Flipkart Complaints & Reviews

Order ID: OD[protected].

Why is my order not delivered yet? It is going to be a month. I enquired several times. All they ask me is to wait. And the history shows that it has been delivered.

I used my old flipkart account for more than 4 years. I lost my phone number long back but i continued using it by sharing my orders on my other number. I tried changing my number earlier in flipkart but it used to send OTP on both old and new number and i didn't have my old number. Few months back, I restored my mobile and after that i couldn't login in my flipkart account as i didn't have my old number (i never logged out of my flipkart account). I want my account back, I didn't had any registered email in my account i guess. If my lost mobile number is later registered on someone else's name after getting deactivated that person will get access to my address and contact.

Old mobile number : [protected]

I have purchase a black Roadster pant from flipkart on 17 jun 2022 and it delivered to me on 21 jun 2022 through a courier service ekart.but they sent me the wrong colour product of same brand. so i for that i have raised a return request on flipkart.but the delhivery boy denied to take the product and he cancelled my return request on 1 july .when i contacted flipkart about this concern on 2 july they said me to please wait for sometime so that we can proceed further about this concern.but its been 5 days they didnot resolve my issue and even when i was calling flipkart customer care for assistance, they said me to wait for further several days and misbehaved me, so i have called them to please transfer this call to senior they said me that senior are not available right now . please wait and i waited for 1 hour for there is no senior right there .i didnot get any help from the flipkart.and i think the consumer complaint can help me on this issue ..so i am writing this to you please resolve my issue .

i am sharing the order id, invoice to you so that you can reach me

name-SOUMYARANJAN SIA
mobile-[protected]
[protected]@gmail.com

Received the wrong product(, Handbag).Return request was rejected again and again.They again asked me to share the images of the received product.I sent it.They again rejected the return request.This is the third time rejecting the request.Now again they are asking the ID..Utter delay in providing the replacement of the product or refund

Extremely dissatisfied with service of motorola revou TV(case id: 6599386)

I have been contacting the support since may 2022 to get my tv repaired as it was in warranty, but the kind of response given by service center is the worst I have ever seen in my life. There is no direct point of escalation, all you have provided is a huge desk of customer care agents who have zero understanding and keeps talking about call back.

My Motorola revou Tv is dead since april 2022. On 23 april 2022, I raised my first complaint that TV display is dead. Device was in warranty until 1st May. Technician came to my house and took the tv to service center- for 15-20 days. When it was delivered back to me, TV did not turn on. The delivery guy was with me and he said I am just the driver and you should call service center. Again service center technician came and re-ordered the LED panel confronting that he will get a new led panel and will replace it in front of me at my house. He confirmed about approval and LED panel order with his team leader as well and took Rs550 from me. Again after waiting for 15-20 days, When i am calling him again, he asked me to check with customer care for status. Customer care says that some backend team has closed ticket because tv is out of warranty now.

So I want to know, is this backend team so stupid that they can not check the case history and without customer intimation how can they close a ticket. Even after 2 months, I am still calling customer care and explain the whole story again and again and I am really frustrated with this kind o[censored]nprofessional service and I am really loosing my patience.

If my issue is not resolved immediately, I will definitely take flipkart and motorola to consumer court for sure. I have already intimated this to twitter handler of Motorola India and i will do everything to overcome this frustration given to me.

My registered phone is [protected]
ticket number: 6599386
service technician: sivaraman krishnan
(Jeeves service center HSR layout)mob:[protected]

I want the customer escalation matrix. someone with higher authorization and position, can not keep entertaining the front line agents who does not understand the seriousness.

regards,
Ankur mohit
[protected]

neither flipkart nor motorola is taking the responsibility

I had ordered Airpods Pro from Flipkart for INR 16, 150 on 20th June 2022. I received the product on 23rd June.
The Order ID is OD[protected]
The Airpods came out to be a fake clone of the Airpods with fake packaging, wrong country of origin on the box and clearly it was cheap clone of the Airpods.
I immediately raised a return/replacement complaint to Flipkart on 23rd June itself, which got accepted and Flipkart agreed to provide me a replacement on 25th June 2022.
The replacement ID is[protected].

They provided me estimated time of the pickup to be 1st July 2022. I am writing this complaint on 1st of July after no one came to pick the fake product for replacement and after getting no assistance from Flipkart's customer support.
Their customer support is continuously postponing the replacement and now are asking me to wait till 5th of July for the pickup which is terrible. I cannot wait 10+ days for a simple replacement of the product for which I paid INR 16, 150/-

UPDATE: They have cancelled my return request without my consent on 1st July 2022and now not updating me in any manner.
Then I had to place another complaint regarding the same and they have moved the date of Pickup to 11th of July and again there are no signs of a possible pickup.
The customer support staff had called and now are asking for a Job sheet from Apple but why do I need to provide the job sheet if the products are fake and aren't genuine in the first place. It has been 10+ days since I had ordered and I haven't got any solution whatsoever.

I want a replacement with the Genuine Apple Product as soon as possible. I cannot wait for 10+ days for such a simple task.

Order ID:
OD[protected]
The whole order consisting of three items i e tata tea Agni and Cadbury chocolates order dt.24th june2022 but delivery denied by delivery agent of flipkart's delivery service Ekart.
First the parcel was out for delivery but the delivery boy called me and asked me to travel 20kms to collect it and when I said I am unable to travel then he told me that he cant come to my delivery address for a single delivery and then he denied the delivery.
Later on in the evening I got a message that my parcel delivery failed as I rejected it but its not true. Because I didnt rejected it.
Therefore I called Flipkart customer care and I was assured that my order will be delivered soon nothing to worry.
I complained to Flipkart about this several times and they assured me if early redressal of my issue but on 7thJuly2022 in early morning hours the order was cancelled stating as per my request.
Which is again false as I didnt asked for cancellation and I was waiting for resolution for order delivery.
Flipkart delivery boys fooled me as well as customer care fooled me about order delivery. Moreover instead taking any action on delivery boy they cancelled my order and issued the refund.
Now my question is what about the mental agony I have gone through all these days.
Flipkart didnt cared about customers time and feelings and mental agony when the order gets stuck at the delivery centre.
Nobody apologized and no compensation given to me for this misbehaviour of delivery boy and total failure of Flipkart to deliver the order.
I want my order replacement because I have placed the order with Flipkart so its their duty to deliver it anyhow.
These Ecommerce websites cant run away like this, they have to take responsibility if they are offering home delivery service.
I need my order to be delivered.

When my order came I was not at home. I asked the delivery person to drop the product at the main gate. The delivery person called and took the OTP but didn't deliver my product. The product was worth 3K.

Dear sir,

This is to bring to your kind notice that i had purchased voltas 1.5-ton 3 star split inverter ac - white on 3rd june 2022 with order id: OD[protected] for a consideration of rs.32490 paid via hdfc credit card. The product got delivered on 5th june 2022.

The said goods are suffering from the following defects:-

There is cbu code mismatch on odu and idu hence the voltas/flipkart technician informed me that the product can’t be fixed. Enclosing the service report.

I have reported the above matter to flipkart several times by sending the email and by calling the flipkart customer care but despite all my pleadings, flipkart has not made a good effort in resolving the issue. Which is indeed regrettable. Which you are liable to compensate to me. Flipkart not resolved my problem.

Order ID- OD[protected] I have purchased laptop from flipkart on 22 June 2022, it was delivered to me on 24th June 2022 after recieving the laptop I found that there is screen bleeding issue so i applied for replacement.Then Flipkart arranged a technician from hp and he checked and found that it is faulty on next day company sealed the laptop DOA (Dead on Arrival Letter) for replacement.Flipkart haven't updated about this information and i used to update them again and again after so many they approved my replacement request on 2nd July 2022 and on the next day when delivery came for replacement he refused to accept that packet DOA Laptop Sealed even he dont know what is DOA.After that without my consent he Rejected the replacement and now return period is over and waiting for replacement.I have contacted flipkart so many times but they are only saying wait and wait.

Sir4/07/2022 ko Flipkart se may mobile realme narzo 50i order placed kar rahe the but payment debit card se 8, 328 rs cut gaya aur order placed nahi hua. Transaction details -SBIPG WT[protected] FKPAYMENTSMUMBAI please help sir

I don't know that this is happening with me or everyone but from last month whenever i order something from Flipkart at discounted price they make me kept waiting for a week and then suddenly they cancel the order giving reason that product has ran out of stock why they publish the product on the app if they can't deliver thr product they are just costomer time and this is not happening for the first time this is theri story for almost every order after placing order they make coustomer kept waiting and on delivery date they cancel the order by giving lame excuse that item ran out of stock or item is cancelled by seller or item is cancelled due to technical error im fed with their service please take some action against them so they don't dare to this same again with me or anyone else . For proof im attaching the screenshot

On dated 1st July 2022, I had ordered DELL Vostro Core i3 11th Gen - (4 GB/1 TB HDD/256 GB SSD/Windows 10 Home) Vostro 3400 on flipkart. On 4th July 2022 I received my order by Alakesh Baishya (Ekart). laptop configuration and model number (Dell Vostro-3000) didn't match the original order.

I requested return/replace on flipkart but I unable to registered request. Same time i contacted the customer care several time regarding my issue but they neither giving me positive response and nor resolve my issue still now.

I ordered a product "HIGHLANDER Full Sleeve Solid Men Jacket" on 22/06/2022 and it's delivery date was 6/7/2022 but they changed the delivery date without any information provided.

I requested a call back from flipkart the agent wasn't provided any details and disconnect the call.

Due to this bad service I had to cancel the order, who will wait for 18 days to get product delivered within same city.

Completely bad service from flipkart

I booked redmi pro9 for 899 with a site flipkart pro lite not got the confirmation of product..kindly refund d amt also take legal action on this

Order ID - OD[protected]
I ordered grocery on 18/06/22 and my order was delayed from 22/06/22 to 29/06/22, so cancelled the order on 25/06/22. But even till today(06/07/22) haven't received all the refund amount. Had contacted with customer support on 01/07/22 they raised the issue and have already closed it by saying it's resolved, but it's not resolved. Also now I'm not getting a callback from the customer support on the requested number. Plus the most inconvenient part of this is that Flipkart doesn't have a customer care number that i can call at. I've tried below customer support number which i could find online but they seem like fake numbers:-
+[protected],
[protected]

Please help me get my complete refund.
And I'd like Flipkart customer support to contact me by email provided in my account and not by contact number, because my number is now out of service and I've been struggling to change my number since when it was active but couldn't change it.
Contacted with customer support several times regarding it as well, they raise an issue but later i got a mail to send my aadhar or pan details. I don't understand why do i need to send my id, it's not needed even when we create a Flipkart account, and i had both my numbers back then. They didn't change my number and now I'm stuck with an inactive number as my contact info of the account. Please do something about this too. And i want to know why do they need id for such a simple task.

Order ID - OD[protected]

I have given order of this product on 8 Th May, 22 May replacement request has been raised as no option for cancellation.
Seller has taken his table back on 22 June.
Every 4 days delivery date keep changing. First 24 th June, 28 th June, 2 July, 6 July. Now order cancelled, and customer care saying you will get refund in next 10 days
Between 22 may to 22 June seller personally contacting and requesting to accept the faulty table, he will refund 20% of purchase amount. He keep sending messages on what's up, I felt some foul play so I did not accept his request and keep asking provide new table. So he sent for replacement.
I am feeling cheated by flip kart as after 2 months of waiting they are saying they will refund the money, that is also not confirmed.
We should have panelty clause if seller is not able to provide product on repeatative attempt, otherwise he is having liberty to play with customer money. Even flip kart need to penalty, as their customer care guys alway give false promises. This type of dealings discourage d me to go for online for shopping. Even after repeating attempts no solution.

I purchased a suitcase from Flipkart few days back. As there was issue with product quality, I requested a replacement to exchange the product.
The delivery boy came for exchange, picked up the suitcase saying, I'll take this first and get back with replacement of the suitcase, but he disappeared after that.
I have lodged complaint, with Flipkart since last ten days, but I'm getting no resolution on this, they're just postponing the request even after contacting customer care several times and postponing it saying the team is looking into it, but yet no resolution.
They promised a resolution on 1st July which got delayed to 6th July and further, they're not seriously looking into this issue.
The suitcase costed me 1700 INR and I don't have the suitcase with me yet.
The customer care is just saying, we'll check this but everytime I have to repeat the incident to the support team, but yet no resolution of replacement or refund.

I have purchased a 1.5 ton inverter ac in month o[censored]nfortunately i did not receive the interconnecting copper pipe of 3 meter which comes inside outdoor unit box.i have a video of that too.i had lodged a complain on call to flip kart to regarding this matter and claimed for the refund of the copper pipe for which i had to purchase it from outside costing 3009 rupees.i had called them 3-4 times so far but no response from them.in one of the email they asked for proof of bill for copper wire which i had provided them instantly but still my refund not been issued.the job sheet of the installation engineer, also mentioned that copper wire is missing in outdoor unit box.

Order I'd:ODD[protected]
Product missing
My account is blocked by filpkart and reason is many returns request but I never return request to Flipkart. Why say to many time to return request?
I want my money and account.