Flipkart Complaints & Reviews

While ordering from flipcart for the amount 515 Money was deducted twice.but it was not credited to one account .it went to flipcart bangalore and FKPAYMENTS Mumbai.i got money received msg came from Flipcart Bangalore but not from FK payments .

Sir i ordered a printer order Id- OD[protected] on june 28 epson l320. I have got the damage done, but that is no response from the company. Return id is[protected] replacement time is 72 hour.But the time is more than 72 hours and the company's call has not come yet. If it didn't come after that. If the company calls then the replacement warranty will be over and the product will not be returned.

Hi,

Flipkart is requesting for Aadhaar card details to initiate a refund which is not mentioned in their Refund policy. I purchased a earphones from Flipkart and I received a completely different product to what I ordered. I raised a refund request on the same day right after I unboxed the product. Until now, all my refund requests are rejected by Flipkart after providing all the details they requested for. I even sent the Aadhar card details they requested to [protected]@flipkart.com. I got an email saying that the [protected]@flipkart.com is not longer in use. I made multiple follow up calls and today my refund window comes to an end. This is pathetic service from Flipkart, trying to spam their genuine users. I have been a regular Flipkart user since years and I stunned to see the level of customer service provided, absolutely disappointing!

My order ID is OD[protected]

Please look into this and do the needful. Thanks.

I had purchased a samsung galaxy m21 2021 model phone on 9/6/22, got the device on the very next day, on checking the device I found that the product was registered on samsung website previously. And the purchase date on samsung site showing 19/1/22 . I instantly complained about the problem to flipkart via various modes. The cleverly wasted the return period time and sent me mails and replies that were of no use, they even told that it is just a serial number mismatch, are you kidding me? The serial no and both of the imei no is showing the same purchase date on samsung site. However all my complaints got automatically resolved without even consulting me. Yesterday one of their social media executive called me and told to send me my original id proof via mail. But with no surprise the issue showing resolved within few hours. I am a flipkart plus customer for last 4 years. never imagined that flipkart can also be a part of some nexus. However enough is enough I want my money back or I will be forced to take legal steps. thank you flikart for this awesome experience.

I have received a defective product from flipkart. I have tried to return the same but same return has been rejected due to some technical glitch as confirmed by customer care representative. Same has happened for 5 times but issue with return request was not resolved. But as on today ie., 05th july 2022 my account was blocked of no reason. The response from customer care executive is also not good and information on why account is blocked is not communicated by them.

I'm ordering the mobile phone in 15th June...
My product was shipping in delay ...
I'm cancelling the order because delay in delivery...
Please refund my money

Hello,

We'd like to let you know that your recent request has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Writing this complaint after multiple failed attempt with your customer care department.
Following is the sequence of event:

1. Ordered home centre instant gift card worth Rs 5000 on 26th June, to gift someone at their house warming function. Expected delivery date was 26th June.
2. I reached out to customer care use "need help" section for the order status. Got a callback saying please wait till 29th. This itself was an embarrassing experience as I could not gift my relative at their house warming.
3. I waited till 29th with the hope that it will get delivered. Nothing happened and I had to reach out to customer care again.
4. On 29th june I requested for a refund as your product and voucher was of no use to me. Your customer staff took the request and asked me to wait for 24 hours. I waited again.
5. On 30th June I got a notification saying your refund request query has been resolved. I did not receive any refund and your customer care people marks it as resolved ? What sort of process and product you guys have ?
5. Experiencing such a pathetic customer and product experience, i just needed a refund. I reached out to your customer care again and spoke furiously almost for an hour to get it resolved. Some senior member promised it will be resolved within 24 hours and has raised an escalation to backend team .
6. After 24 hours, on 3rd July. I spoke again with your customer care department.
She had no clue about the whole issue. No escalation was raised is what she said . Is this for real ? Like at FLIPKART ? You guys dony maintain customer log ?

I have spent almost 5-6 hours speaking with your staff. Do you even realise how frustrating this has been for me.
First, You don't delivered
Second, You don't provide cancellation button
Third, your customer care and experience is pathetic and team has no clue about basics of an order. I couldn't believe a big company Flipkart does not know basics of order| customer| product management.
Fourth, Atleast- maintin log of the how many customers have spoken to your team and issue they have raised.
Lastly, I am done with Flipkart. Please refund the money so that I can delete your app and my account.

My last incident Id : In[protected]

Sir/Mam i have ordered a product and paid twice via app and also to the delivery person ... I called and mail flipkart customer service innumerable times... But nobody responded they just give me a pseudo hope ... But 2 and a weeks have passed and I didn't get any response from them and no refund have been paid yet... I hope you'll resolve my issue asap and won't avoid me like those... Please understand that was my hard earned money... So please respond.

Flipkart has blocked my account linked with [protected]@gmail.com and there is due amount that I have to pay for flipkart and I requested them regarding the issue but they are not unblocking my account

Iam ordering the mobile phone in Flipkart..
Due to delay in delivery upto 15 days... because iam cancelling the order due to delay in delivery...
Please refund my money

Respected sir/ Madam

I Purchased OnePlus tv from Flipkart and my order received at 20th of June as you team promised me that installation will be done 2-3 business days. I raised a complaint after 3 days from the third day I am calling everyday to Flipkart customer care and no one is responding to my problem this 12th day of purchase till now nothing is happening and when calling to Flipkart customer service they everyday your team is saying wait for the next day.
It became a punishment for me and till now no response from your side.Everyday Flipkart customer guy saying we are working on it.
I can't return my product as it's a replacement and I can't install the product as warranty. Please resolve my issue as soon as possible.

Showing not deliverable option for my pincode 500100 it was never happened before but when I installed recently it showing all the products as not deliverable . Sometimes it showing deliverable but on the same day at other time such as at night shows as not deliverable for the same product.

Dear Sir,
Greetings of the day,
I have recently order Hindware 36 L Room/Personal Air Cooler (Premium Purple, SNOWCREST 36-H||SPECTRA), order no OD[protected], dated 13, May 2022 and today it's 04, July 2022.

I have call flipkart customer care more than 50-60 times,

1 first I call, the executive inform me that that product can be return if the customer is not satisfied by its performance, but for that a technician will visit and will check, the technician visited and i was really to satisfied by his answer, which was (ye ase he chalega or ye theek product h, ye area or whether ke hisab se chal rha h) he said if i am not happy then share unhappy code.

2 than i again call to flipkart, that executive informed me that technician will re-visit at my door and then we will take it return and send you the replacement, if you are not happy with the replacement order then will return the order and refund the amount, i said ok, if i will be satisfied by other one then only i will request to return this product.

3 Then I again found that the previous executive did not raise any complaints. Then she raised a complaint and informed me that the technician will visit again, and today he has to visit and say bar bar technician visit nhi hoti ap flipkart me bat kro or return kro.

Now I want to return this product, as promised by your executive on call.

Please take action as soon as possible.

Regards
Om Prakash

I ordered Asics running shoes on 16th June. It was supposed to be shipped on 18th and supposed to be delivered on 23rd June.

I've raised many queries which hasn't really been resolved but the order page shows it as resolved.
I've initiated 5 chats in the order queries section but no reply.
I've contacted flipkart customer service both through phone calls and through emails and still no product received.

Each time I contact them they apologize a lot and tells me to wait for more days Or just ask me to try placing a fresh order.
Initially I placed the order during a sale from which I got the product at 2000/- and by using some of my flipkart super coins, I got the product for 1960/-
Currently if I place a fresh order, without the sale, I have to pay 2300/- which is way more than I initially ordered.

Now it's been 18 days since I placed the order. It's really bad device on the part of Flipkart. I don't think I can order another product from flipkart safely if this issue is not resolved.

I purchased from Flipkart on 10 JuneOrder ID - OD[protected]
FOREVER 21 Fanny Pack Waist Bag
Tan
Seller: RetailNet
₹160 + 10 they didn't deliver my product not refund my money customer care only harrasing me when I call them

I didn't ordered anything from Flipkart but got an order delivered on COD. I think its a scam. I can't return it as i don't know who ordered it

This is so unacceptable from a company like Flipkart. It's been many days that only given fake commitments & promises. My order was cancelled and haven't received my money yet. I had an accident and i got fracture in my hand for to which i went through plate implant surgery. In this time you guys are bothering me so much that is not at all tolerable. Every now and then I've to call and repeat the same story to new agent. I was committed twice and multiple message, call and emails received with false/fake claims and i was rest assured that month will be there bla blah date and time. And now nobody calls or even bother to look into this matter. No communication at all from Flipkart. I don't know what the hell is going on. This is the last time l'm contacting and putting it in writing. If i dont receive my money in 24 hours take this legally & will put complaint to consumer complaints, social media wherever and whatever the best way to hightlight this issue.

It's been more that 10 days no one has courtesy to tell me the reason what is happening. Also the lines don't connect to senior as their lines are busy and they also disconnect the call during transfer & hold.

Od[protected] from flip cart site. Payment got deducted from my pnb bank account but flipcart shows 'payment not received from the bank' and 'order is pending'. I have been waiting for 4 days to happen something. I lodged a complain also on flipcart but no response even after 72 hours. Nor they are refunding my money nor they are confirming the order. They are simply ignoring my request.

Product Type: redmi note 10 pro
Order no: OD[protected]

I bought a mobile redmi note 10 pro from Flipkart. MRP was 14278 (with 6-month EMI 2478/month including interest ) but Rs 16028 (EMI 2781/month) was charged when raising the complaint it's not resolved.

Consumer Forum Grievance number : 3621726