Flipkart Complaints & Reviews

Order placed on 2nd April, The order was supposed to be delivered on 6th April and it is really surprising that you informed me in the last minute that the order will be delayed and now the order has not yet been delivered. Contacted Flipkart several times to follow up but of no help.
Flipkart customer service is very casual and unprofessional, and did not help due to which my order has not been delivered yet.

I had ordered a shoe from Flipkart on 06-04-22 order no - OD[protected] from the account rachitha.[protected]@gmail.com. The received the item and realised I needed a bigger size. I requested an exchange with a bigger size, the exchange was initiated and I the exchanged product the next day. When I opened the package the box was in crappy condition, the shoe was stained, damaged, and the actual shoe size was wrong. I asked for a 7 (when I asked for the exchange) and I got a box that said the shoe size is 7 but the actual size of the shoe in the box was 6.
I've been tryna get a refund since 9-04-22.
The refund request was rejected for God knows what reason, and after talking to the customer support they've asked for my ID proof. But have given me no means of sending the ID proof. The email they asked for is from a no reply email. I can't do it from the app either coz it says error.
To add insult to injury the customer support will not call me back or even if they do they'll just put me on hold and cut the call.
What should I do now?

Received a open product without any protection or sealed Box Flipkart. Privacy is very important.
= I want change my Delivery Boy.
The Problem is create my nearly hub of Flipkart.

Received a open product without any protection or sealed Box Flipkart. Privacy is very important.
I want change my Delivery Boy. The Problem is create my nearly hub of Flipkart.

My name is Radhakrishna, I have ordered Lenovo X18 through flipkart and i recieved the product 7th april 5pm, when i checked the wireless earbuds, right earbud not working and turn on, i have contact flipkart customercare and i have explained my issue.

Flipkart support team suggested to replace the product and provide the address for replacing the product.
Address: Sri Siddhi Vinayaka Electronics, Innespet, Rajahumndry-533101
Contact Person: kishan Nagpal [protected]
i have reached the address and provided all the details and invoice, but they said, we are unable to replace the product please contact lenovo custemer care and provided the number[protected], but number not connected.

Again i contect to flipkart custmer care and inform the all the details. they said this issue resolved by 13th april, please wait this will be proccessed.
but after 14th brand warranty expaired and they said again i have taken the request.

Every time they are taken the request provided the resolution date, my flipkart app will showing resolved the issue provided the date.

This is the process repeatedly, i am unhappy with this flipkart purchage

Please help me to resolve the issue,

This is the invoice number : FAJH[protected]
GSTIN : 29AAJCMA219P2ZS

Thanks & Regards
Radhakrishna
[protected]

On flipkart, I placed a order of Nike shoes (size :6.5) but they delivery different product of nike (size :5.5) .
So I Raised return request for same with in a return period policy.
but suddenly i orberved, I was not able to login on my flipkart
. Flipkart blocked my account too

my request is that, you can close account . i don't have any border but pick up your order and refund my amount of last order

My login id : [protected]
email id : [protected]@gmail.com

please loo

Why block my flipkart account?

My account blocked ID : [protected]@gmail.com please unblock it

I did not recieved my product till now whether promising date was 13th April, 2022.Now they are making excuse o[censored]navilable delivery cars. I need compensate and products immediately today or tomorrow.

Dear Sir,

I have ordered a MSI brand laptop from flipkart prepaid with a credit card for an amount of 74740/- Rs. Now, the order has been put on hold. Even though the order is ready from the seller to be dispatched, flipkart isn't shipping the order.

Order ID = OD[protected]

My order not dilvered to me more then 9 days are over. And they are also not canceling my order.

I had ordered Apple iPad Air (4th Gen) 64 GB ROM with Wi-Fi Only (Space Grey) amounting to Rs 38, 990 from Flipkart on April 11, 2022. On April 13th, 2022, the order was delivered. When I opened the package, I found that I was delivered the wrong product. The product that I had ordered was of Space Grey colour but what I received was Sky Blue colour.

I tried to contact Flipkart's Customer Support for this matter which was more of a hassle as it was difficult to hold a complete and clear conversation with them.

However, after several attempts of contacting Flipkart's customer support they told me that in order to process my return/replacement, they will be pressing charges against the seller for misshipment of product, and for that, they asked me to share my personal confidential documents (Aadhar card, Voter ID, Driver's license) to process my return request. I do not want to share such confidential documents with Flipkart or other third parties due to privacy risks. If the Seller and Flipkart have delivered misshipment products, why are they demanding to share confidential documents for their own faults? Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request. So, why are they asking me to provide the same?

Flipkart is causing me too much mental stress and I've been waiting for them to resolve this issue but in vain.

I want Flipkart to -

1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver's license, etc)
2. Send a replacement of the product with the right description as ordered or refund the amount paid (Rs. 38, 990)

Kindly help me out. All the images are attached for verification.

Dear sir
Good day

I received samsung galaxy buds live bluetooth headphones on 26th march2022 from Flipkart by paying full amount of Rs 5399, and on same day after receiving product i raised return request for product as the product was found to be defective/ damaged, there are many issues with the headphone which are as mentioned: headphone sensors do not work, headphone produces too much static noises which makes it unwearable after 20mint, battery backup is very poor, automatic noise cancellation feature in the headphone does not work, the headphone do not give indication for calls and cannot be used for taking calls as the headphone do not interface with calls making it useless during call.

Upon requesting Flipkart to pickup the product and provide refund the flipkart executive after inspecting the product informed that the serial number of the product does not match with the packing it came in, which means the product I received is a counterfeit product and not original, so the flipkart did not take the product back and henceforth from there on i have requested Flipkart atleast 10-15 times to take the product back and provide me refund but nobody is listening to me nor does providing any resolution. I tried calling Flipkart atleast 30-35 times but still yet to receive any resolution. It is been more than 3 weeks that i am trying to get the refund from the company for the defective product but is of no use.

Please kindly help me to get my refund from Flipkart as i tried everything possible from my end but could not succeed also along with refund i need a compensation of 300% of what i paid to get product for all the mental trauma, harassment, bully, for physical pain by calling and explaining them over and over again to new executives, for wasting so much of my time from last 3 weeks, for giving counterfeit product, for providing poor customer service.

You can check the attach files for ref., that the dates are getting postponed everyday and is been more than 3 weeks that nobody is bothered to resolve my issue.

I request you to please look into it and do the needful.
Thanking you in anticipation.

Thanks and best regards
Amar chauhan
[protected]

I purchased noise icon Buzz watch
Order id OD[protected]
But I received different product
I tried to return it but they cancelled my return
I tried a lot to talk with customer care but I didn't get any call back from them

Now they are asking for photo I'd
Kindly help me and guide me
Thank you

My refund of 29499 is pending and not credited yet u told that it will be credited by 15-4-22 .. and today is 16-4-22 not credited very bad service please credit my money...

Hi flipkart,

This is regarding order OD[protected] I ordered to purchase Pacific gold leather belt on April 11 using net banking (screen shot of bank statement is attached) .. and cancelled the product on the same day..

I can see status as refunded rs 394 but i have not received any refund till now.. i called customer care on april 13 and they requested to wait till April 15, but even after April 15 i have not received refund and called customer care and customer care executive raised an complaint on seller and i sent email to [protected]@flipkart.com aswell... This is really bad part of service as i have been a customer from past 5 years, but never had this kind of issue..i lost trust on you and will be careful while purchasing in future as you dont know if you will receive the product or refunds in case of cancellation..pathetic experience

Placed my order with Flipkart on 11th April 2022 where the special price of Addidas daily 3.0 shoe was 2239. They cancelled my order reason out of stock when I could see same product now listed with higher price. Spoke to customer service on April 15th and he ensured order is on track. Clearly unethical practise and customer harrasment from Flipkart

Hello sir, On 8 April 2022 an unauthorised Transction of amount 12999 is done on you platform (FLIPKART PAYMENTS BANGLORE) using my HDFC credit card. I recieved No OTP or No E-MAIL regarding this transaction. I got to know about this transaction when I recieved my credit card Bill on 12 April 2022, I informed HDFC Bank regarding this unauthorised Transction.
Transction Reference no.
08905025500408013578527
Transction Time
11:44 PM
Card last four digits
9026

This is regarding my buy back option of MI 10T phone. With this complaint I would like to notify you with great disappointment that I have been constantly made to face the problem by not granting me the option to avail the buy back option for which I am entitled to. Despite escalating it several times in the past it has still not been resolved and the option is still not made available to me. Please find the following history of my escalations and resolutions provided by your team so far. I firmly want you to consider this request as final and provide me the option immediately to execute my buy back option without any further delay or hassle. Failing to provide me with an option could compel me to take legal action against you.

I have Purchased MI 10T mobile phone (Lunar Silver, 8GB|128GB) on 9th march 2021 (Order ID: OD[protected] with a buyback option valid until 12th march 2022 with the price guarantee of 24, 500.

Problem/ Issue 1 : The deadline to avail the buyback option was 12th March 2022. I tried to avail the buyback option in January 2022. Surprisingly I could not find this option available to me.

Escalation 1: I contacted you in January 2020 to report the above issue by speaking to the customer care executive, who informed me about the status that this option has been already availed by me (which was completely false and incorrect status).

[Incident: IN[protected]]

Resolution by the Flipkart team: During the investigation of above escalation your team found that there was a problem from the side of the vendor which caused the reflection of incorrect status and unavailability of buy back option and due to this I was also offered a goodwill gesture gift card as a compensation for the problem faced.

(After the first escalation the buyback option was made available to me, which reflected in the month of February 2022)

Problem/ Issue 2: To avail the option I ordered a new phone (Samsung A52s 5G) on 9th March 2020 under the buyback scheme by paying the difference amount of Rs. 6, 548.00. The new phone was supposed to be delivered on 11th March. When I checked the delivery status on the evening of 11th March it indicated a revised delivery date as 13th March. On 13th March I visited the Ekart logistics facility to enquire about the status of delivery of the phone. Surprisingly it had already reached on 11th March, and I was told that the logistics team has not received the final clearance from the seller to deliver the phone and hence it is being returned to the seller.

My Order Number For Samsung A52s:OD[protected]

Order Date: 9th March 2022

Shipment Id: FMPP[protected]

Seller: TrueComRetail

Escalation 2: I contacted the Flipkart support team to report the above issue.

Resolution by Flipkart team: The support team member informed me that my order is still in process hence a complaint cannot be raised at this point of time. He informed me to wait until the placed order gets cancelled, so that they can escalate this to the back-end team.

Escalation 3: My online order of phone got cancelled on 19th March 2022, soon after this I had been following up with the support team for further escalations. The escalation process took longer, and the deadline of 13th March was passed by then. With my continuous efforts I got a call from your social media team conveying that the vendor has agreed to extend the buyback deadline until 30 April 2022.

Problem/ Issue 3: Unfortunately, I could not find the buy back option in the app and also in the browser as conveyed by the social media team. I have been constantly trying to raise this issue with your support team by reporting the above issue, but I have not received any response yet, which is very unprofessional and irresponsible behaviour from Flipkart.

1. [Incident: IN[protected]]

2. [Incident: IN[protected]]

3. [Incident: IN[protected]]

4. [Incident: IN[protected]]

5. [Incident: IN[protected]]

6. [Incident: IN[protected]]

7. [Incident: IN[protected]]

8. [Incident: IN[protected]]

9. [Incident: IN[protected]]

10. [Incident: IN[protected]]

11. [Incident: IN[protected]]

12. [Incident: IN[protected]]

Without providing any Resolution, the Flipkart support team has closed all the above incidents.

Final escalation now: It is very unfortunate that Flipkart has failed to take necessary actions in time to resolve the issues with the vendor. It seems to be an intentional delay in the process to make the validity of the option to expire. Now there is still time for the extended validity until 30th April. I would warn you for the last time to enable the buyback option on my account for enabling me to place a revised order for my new phone well before the deadline of 30th April.

Do the needful: Please enable the buy back option for placing a new order of a phone as early as possible.

Didn't paid bike fuel charges and also didn't paid the real payment for the parcel delivery to the delivery executives like me.
My name is Babai Ghosh Flipkart Id.1333801