Flipkart Complaints & Reviews

I have been contacting Flipkart to make the pick-up from the 11th March and suppose to be done by 14th March. However, they extended to 15th March, then to 16th march, then to wait 24-48 hours, and each day they kept going on with the same reply.

Today, it's 27th March, yet no pick-up is done, and it's not been solved. I am finding it very hard to understand that Flipkart not being able to solve this simple pick-up issue as...

Dear Team,

Order ID: OD[protected]

Multiple follow up with Flipkart from day one which is 22nd March-2022 and I have called Jeeves and Lg service toll free number.

[protected][protected][protected][protected][protected][protected]
I have been calling flipkart from 22th-March and ( Flipkart ) told me kindly wait for 2-5 working days, but unfortunately 2-5 working days from the delivery of the product is expired. They told me that your issue will resolved by 26th-March and 26th March deadline is gone now new date they provided which is 28th-March. There is no coupon or no gift card is given to be for this matter . I have purchased the item worth 32k.

Request for team to kindly cooperate and help me out from this problem.
I cannot spend my daily 1-2 hrs to arrange and make phone calls to your department.

When i have purchased the product its mentioned as given below service information

"Dear Customer,
INSTALLATION of LG Split Air Conditioner (PS-Q13ENZE) has been registered with Jeeves (Case ID: FLIL-1LERR3-310QI3-N7PNLG-ZH2SKKS). Please click http://fkrt.it/OwNAU1NNNN if you wish to change your INSTALLATION slot. You will receive technician details on the day of allocation. Our technicians have been trained on best practices for personal hygiene and safety measures to ensure Safe INSTALLATION.
To know more click on http://fkrt.it/OwDr_kNNNN
-Flipkart"

And after that they assign one technician. With phone number when I tried that phone number I got buzy message.
"Dear Customer,
ANSHU MALHOTRA (Call [protected], PIN 103) has been assigned for INSTALLATION of LG Split Air Conditioner (PS-Q13ENZE) (Case ID: FLIL-1LERR3-310QI3-N7PNLG-ZH2SKKS). Please expect a call from him. Click on http://fkrt.it/YitUsiNNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 5576 if happy
-Flipkart"

They assigned technician 5 time but still installation and demo is pending. I have already informed flipkart about this issue but still issue not got resolved.

Kindly initiate the process of installation and demo for this product.

Thanks and regard,
Amit Hanwate

Respected Sir
I had ordered online mobile from filpkart whose order id OD[protected] I put in replacement as accessories was missing. I haven't got my replacement yet. And today the replacement cancellation order was given.

It's been more than 15 days today but I still haven't received the replacement. Today I am not able to go to my office because from last 5 days people have deducted my 5 days salary. it's all flipkart

Tracking id :-FMPP[protected]

Flipkart has done a fraud with me. I ordered a new tecno camon 17 mobile Phone from Flipkart on 24th March 2022 which was delivered to me today on 27th March 2022 . It was a cash on delivery order so I paid Rs. 15048 to the ekart delivery person. When I opened the box what I saw is smartphone is not their in the box and instead there was a stone delivered to me for Rs. 15048.
It is a fraud done to me by flipkart. Need resolution on this and also take strict action against the people doing fraud cases like this

Respected Sir
I had ordered online mobile from filpkart whose order id OD[protected] I put in replacement as accessories was missing. I haven't got my replacement yet. And today the replacement cancellation order was given.

आज 15 दिनों से ज्यादा हो चुके हैं लेकिन मुझे अभी तक मेरा रिप्लेसमेंट नहीं दिया गया। अभी तक फ्लिपकार्ट के करना मेरा 5 दिन का वेतन मेरे ऑफिस के द्वारा कट कर लिया गया है। कृपया मदद करें श्रीमान

My old phone which I'm exchanging is in mind condition without any fault whatsoever but the delivery guy was trying to reduce exchange value by Rs. 600 by giving vague reason of some redness on the screen. They are just trying to fool the customers but I'm not ready to be fooled by them. Kindly look into this issue as this is denting Flipkart's image.

Maine Flipkart se ek smartphone purchase kiya jiski order id hai OD[protected] iske regarding maine replacement order kiya because iske speaker ki sound quality kharaab thi or Flipkart ki site pe bhi koi info nhi thi speaker ke baare me or replaced product ki bhi speaker quality kharaab hai iske liye maine customer executive se baat krne ki request ki to customer executive bolte nhi hain ya fir problem sunne ke baad call cut kr dete hain.

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Order ID - OD[protected]
Flipkart se maine Asian company ke shoes order Kiya tha but muje different shoes mila jo size aur design me different tha. Maine return request ki thi jo approved ho gyi but return pic-kup delay ho rha delivery boy ke karan. Delivery boy usko pic-kup karne ke liye mana kar rha hai or galiya bhi de rha . Kal ki return pic-kup date thi jo already delay ho rhi Flipkart wale kuch nahi kar rhe
Aap se request hai ki aap kuch karo

Hi sir

i have ordered the whirlpool fridge online on flipkart on 14 march and promised delivery date by flipkart is 16 march 2022 but till 26 march the product not delivered due to the delay and issue at logistics at flipkart.

I have many times requested flipkart team to cancel the product or to give proper resolution but they have not taken my request, and keep on extending the resolution date of delay in delivery despite of my request to cancell the product the resolution date has been extended to to 28th march 2022 even after many calls and follow up to cancel the product.

I want to sue flipkart servies and their policies for there actions are not justifiying the promise date for customer and they making customer to wait not keep on extending with out customer confirmation or even call back to customer.

Please look into the issue and get it cancel and more over i have puchase the product on filpkart emi for 9 months where interest also being charged for this product and i also explain to flipkart that my cibil score will go down due to this issue since product have not delivery despite the first emi is nearing to pay which is frustrating to explain many times to customer care but totally they not care and value the customer concern.

Please punish flipkart for there actions and will go through the screen shots attached for this case

whirlpool fridge -22240- on flipkart emi

I placed a order on flipkart on 17 march 2022 i chose to pay by upi and paid by it and transanction is successful but in flipkart shows not confirmed by the bank i reconfirmed by upi app and bank and called flipkart but the executive said your refund will be credited in 8 days maximum but still not got the refund and when i try to get a callback there is no response from flipkart

I ordered a product on 7th March 2022 from Flipkart whose name and modal number is -Link DIR-819 750 Mbps Wireless Router (Black, Dual Band). Which was not working, for which I put a return request and I got the new model of that product on 14th March but it also does not have the power button due to which I had put the refund request of that product, which was in process till 25th March and It was supposed to be refunded on 25th March, but Flipkart canceled the refund request of that product on 26th March without any information. I got a call to the company requesting for a call back but without giving me any proper solution and without fulfilling my point, the call got disconnected, while the technical agent sent by flipkart to that product also got the refund request stating that the product was defective. Was sent to the company, despite this my refund request was canceled by the company without any information.

Order ID - OD[protected]
Flipkart se maine Asian company ke shoes order Kiya tha but muje different shoes mila jo size aur design me different tha. Maine return request ki thi jo approved ho gyi but return pic-kup delay ho rha delivery boy ke karan. Delivery boy usko pic-kup karne ke liye mana kar rha hai or galiya bhi de rha . Kal ki return pic-kup date thi jo already delay ho rhi Flipkart wale kuch nahi kar rhe
Aap se request hai ki aap kuch karo

I ordered a book called - THE SHINING but received a different product 'Power of subconscious mind'. I raised an issue but when the delivery date came, the delivery agent rejected the replacement. Again I raised an issue and the replacement date was today on 26 th march, 2022... But even today no response. I have been constantly trying to raise the complain and in return I hear the same response - "Don't worry sir, your problem would be resolved." but sadly it hasn't... It has made me reluctant to buy products from flipkart in future. It has been almost 3 weeks and my problem has not yet been resolved. Please try to solve it and don't give me false hope please. I wnat want ghe different product to be replaced with the one I ordered.

Order ID:
OD[protected]

First of all I don’t know how to raise a request or keep a query so I used to make many queries in the Flipkart app as and with the help of customer support team. Everyone gave their resolutions but nothing could help me out of this. I have raised many queries and I sent my Aadhaar ID also as an ID proof for what they have asked to send me for verification but I don’t know why Flipkart has not fulfilled with my issue till now. There are multiple issues in my query which have not resolved yet 1. Item was delivered in an improper packaging, I.e seal was opened partially 2. found that the item’s serial number is different 3. Item has full of scratches on its body and found that it was an old and already used one 4. Even item has not been functioning properly So I had wanted to return this product and have been raising so many queries but unfortunately one issue has not been resolved till now and I request them through write ups and by contacting customer support teams to either replace or return this product but no one could be responsible. And when I had been raising the requests I received the mail like this after 24 hrs:- “ We’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD[protected] with the product being intact.” So in their view, is customer a lier or what they think? I’m not getting..I want to say that Flipkart has lost my trust and I think it will loose many customers with this type of behaviour and improper resolutions.

My order id is mentioned Flipkart Order - OD[protected], i have ordered an Realme 9 pro plus 256gb on 21st March, with HDFC offer and exchange offer .
However the person who came in with my product was not a Flipkart contractual employee, he didnt have Flipkart Id, infact he had swiggy ID and Bag, on enquiring he mentioned he is a phone expert and has my phone with him for delivery.
Im myself belong to background check organisation, know for the fact the every contractual employee in flipkart is verified and only then let out on field. few questions here
1.if he was not an employee how did he have my ordered product
2.why was there no Id
3.what about safety of customers, who think its safe to interact with flipkart employee
4.He also connected me to someone - Mahesh who he mentioned is his boss and my old phone will go to his agency
5.he was at the premise for 15 + mins did not speak to Flipkart customer care but chatted with Mahesh and other relevant people.

He took my old exchange phone removed the screenguard and inspected it, chatted with people for 15mins - 20mins and mentioned there would be a deduction of 1800 on the exchange value .

on 21st March i had the same offer on HDFC card with Amazon, but i chose flipkart being a loyalist to quality of service and faster delivery offered here till date, however till how i have not received the device even after connecting with customer care yesterday and narrating the entire incident.
i was told the resolution with new handset will be provided by 10am today, i had to miss office and be at home with old phone and deleted data

I placed order for 3 products with Flipkart order no OD[protected]
Two products have been delivered. One product which had expected delivery date 23 March 2022 till now has not been delivered. There is no trace of the parcel since 1.52am 23 march 2022. Since Thursday 10.57 pm i have been interacting with customer care executives to find where is my parcel No answer. i have interacted with customer care executives for last 3 days and till date not a single person is giving correct information. On top of that tired of there illogical and meaningless answers i am asking them to tell me the procedure to escalate the complaint. They immediately disconnect and new customer care executive comes on chat he /she repeat the same procedure. i am surprised that company does not have any consumer complaint redressal procedure.
I AM SHOCKED AT THE PATHETIC CONSUMER COMPLAINT redressal procedure at Flipkart and worst how is it possible none of the customer care executives are not aware of the procedure. It appears the policy of flipkart seems to be tire out the customers by not replying.

SAD STATE OF AFFAIRS AT FLIPKART.

I ordered a product from fagifts order Id no is od[protected] and he sent me a cheap quality product and is instructing delivery boy not to pickup the product I want my return and flipkart to take strict action against such seller fraud activities

I ordered first time on flipkart on 12 march 22. i ordered adidas shoes on their app. i got my parcel deliver on 13 march 22, i unboxed the package and there is nothing inside the box so i started submitting complaint about missing product on app, while doing this process flipkart blocked my account and am unable to login. i called them several times, but i got no resolution from company. they just wasted my time. whenever i called them they given me some time period but nothing happend in that time.

I had ordered form Myntra using pay later, but had to return it. Myntra said they have processed refund, BUT IN FLIPKART PAY LATER BILL AMOUNT IS UNCHANGED. My refund amount will cancel the bill amount in Flipkart pay later and has to be done.