Flipkart Complaints & Reviews

Incident: IN[protected]
Order ID : OD[protected]

Ordered Samsung Watch 3. Box was completely empty, with some junk paper stuffed in to give it some weight.

Have tried reaching out to Flipkart through repeated mails and twitter, but very slow response

Not expected, as I am a loyal customer for 5+ years. Really disappointing

I forgot my flipkart password, I tried forgot password but it is not working. Also I tried login with otp and it didn't work. How can I get access to my flipkart account

Dear Sir,

I Have purchased VU Tv from flipkart with complete TV protection Plan for 3years on jan 2021.

In Jan'2022 I have observed the following issues in TV

1. Earlier when I bought TV I used to watch movies through external hard disk & recently when I have used same hard disk it is not getting recognized.

2. Screencast from Mobile phone is not working i.e, TV is not getting identified for casting while searching from mobile phone.

3. While watching any Program, TV is getting hanged & restarting/going to home screen with out remote usage.

Same compliant has been raised to FLIPKART & its PARTNER JEEVES SUPPORT on JAN 11 2022.

After rigorous follow up FLipkart service team informed that they are about to replace motherboard of TV (" after raising 3 complaints with JEEVES & 1 with FLIPKART & earlier complaints were closed without any response and intimation to me")

On 14th FEB 2022 a new motherboard was brought by the service personnel, while replacement I observed that the motherboard which is to be replaced is not the exact replacement & I objected for replacement. So same was taken back.

On 25th FEB 2022 Motherboard was replaced & at the same time TV has been checked for resolution of raised issues then in presence of service representative the following issues were observed

A. External Hard disk is getting recognised but after sometime an error is displayed " It's parsing this folder, please wait" this is there for 30min until TV got restarted by service person.

B. After restarting the files in EXTERNAL HARD DISK SHOWN earlier (i.e in s.no A above) are also not showing & same error in S.No A is displayed.

C. Screen cast from mobile also connected from my phone & then service person also connected from his mobile for checking purpose. After checking when I tried to connect my phone back, in notifications it is showing that it is connected but in display of TV it is not showing/casting & same with service person mobile also.

D. TV got restarted 3 times next day.

For all the above malfunctions, M/s. FLIPKART SERVICE or M/s. JEEVES representatives (Mr. VIKRAM & Mr. Ganeshan) have taken video recordings & photographs to repair & escalate from their office and informed me that they will next day for further checks & resolution.

After the above incident the service personnel not responded to my calls & with no option I have again raised complaint on 26th FEB 2022 to FLIPKART & JEEVES.

On 3rd Feb 2022 Mr. Ganesan has visited & informed that the External HARD DISK SHALL NOT BE USED FOR TV CONNECTIVITY & SCREENCAST WILL NOT BE POSSIBLE WITH VU TV FOR MI/MOTOROLA/SAMSUNG Phones and the above complaints are baseless & cannot be resolved.

I didn't understand 1 thing from above statement he himself witnessed the connectivity of EXTERNAL HARD DISK to TV & is getting recognised and watched 1 video for checking purpose & same for screen cast also.
After 1.5 hour argument with him & their technical support they opted for again replacement of MOTHERBOARD.

STILL I AM AT THEIR DISPOSAL FOR RESOLUTION. I HAVE DOUBT WHETHER I AM THE CUSTOMER TO THEM OR FLIPKART/JEEVES ARE THE CUSTOMERS TO ME.

I am completely fed up with improper TV functionality & their service. Daily I have been chasing for resolution & raised around 45 mails to M/s. JEEVES for resolution.

The service technician himself informed that these complaints cannot be resolved & if you require you can raise another complaint so that he will visit once again & close issue as resolved. He also suggested to stop raising complaints & sell the TV.

As per purchased complete TV Protection plan, the following were the clauses that I find as resolution

1. there is a BREACH of TAT (Turnaround time for repair completion):
as complaint was raised on 11th Jan'2022 & till today repair is not completed.

2. IF repair is not possible refund shall be provided:
technician himself informed that it cannot be repaired.

I humbly request you to lodge a complaint on FLIPKART for selling faulty products, bad customer service & JEEVES for BREACH of contract of TV Protection plan. Further I request you to provide the refund as contract of TV PROTECTION PLAN.

NOTE: I HAVE MAIL'S OF COMMUNICATION WITH M/s. JEEVES, PHOTOGRAPHS OF TV ERRORS & VIDEO'S OF TV MALFUNCTIONS. DUE TO WEBSITE TECHNICAL ERRORS I COULDN'T LINK AS ATTACHMENTS.

Thanks & Regards,
V.A.U.Rajesh,
[protected].

I have bought a Samsung Galaxy F41 mobile under Smart Upgrade Plan, Plan start date 03 Feb 2021 and Payment due date on 05 Mar 2022. But there is no option payment from 04 Mar 2022 itself. Also, I haven't received the alternative link for payment through SMS or EMAIL. Now the mobile has been locked and complaint under IN[protected] and the resolution time is 10 Mar, 11:33 AM. There is no call from the concerned team & myself speaking with customer care people daily three times, none of the person given solutions.

I trust this forum and register for a quick solution.

Screenshot Attached.

I have created flipkart account with a mobile number. few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

my flipkart register number is [protected]. and email id is [protected]@gmail.com

I recently order 4 products from Flipkart but as i searched for Invoice i could not see any Download invoice button on it
i will provide u with the order ID please send me the invoice of the product as early as possible

OnePlus CM-001A (TV Camera) Webcam (Grey) OD[protected]

STRIFF Adjustable Laptop Stand with mobile stand Laptop Stand
OD[protected]

SONY SRS-XB13 Bluetooth Speaker (Black, Mono Channel)
OD[protected]

Pathetic service, terrible experience i had, Really disappointed about the service of Flipkart. They reply sellers instead of Buyers.

I have ordered( Order no. OD[protected] a product of creating idea folding stool in February 14th Feb, return request placed on 15th Feb due to color mismatched. pick up request made by flipkart but got rescheduled for so many days without reason. When the call back made to flipkart regarding the issue then i got to know seller denied to refund, I mean seriously is it my problem if seller does not have the same color i have ordered and now it became seller choice 'WOW and there is role of Merchant " flipkart " to escalate the issue with the seller.

Untill 11th March, issue is not resolved and everytime i am gettting the same response about raising the request again .

I ordered poco m4 pro 8 gb ram and 128gb rom but it came 4gb ram and 64gb rom... Immediately it took the photos of the product and i raise for a return in flipkart app.. They are asking proof of photos and i submit to them along with box, bill invoice, they're asking my adhar proof .. Again I submit the adhar and pan card proofs and mobile pics to their mails... They didn't respond to them and they rejected my return...

I ordered a phone on flipkart on 8th march, but when i received it, i hate the colour of the phone.. So i want to exchange the phone with different colour..

One Xiaomi 11i order was cancelled on 23 Feb 22 and refund was initiated on 24 Feb 22. Refund reference no was provided by flipkart which is[protected] but Payment was not credited in my account. As per SBI this transaction was not processed . SBI system showing CBS transaction timed out but Flipkart is very unresponsive to solve this matter.

I have purchased a HP 15s-du3517tu laptop on flipkart for Rs. 55490/- on 06.03.2022 with by SBI debit card ending with 8859 and cancelled the order on the 8.03.2022
Flipkart initiated the refund on 8 March 2022 and told me that they have processed the amount and it should be credited in my account by 9 March

I checked my account on 9 March but the amount was still not credited in my SBI account, I followed up with Flipkart and they informed me that they have processed the amount and
shared the Refund reference id and order id . I have been following up with them since but still I have not received the amount in my account. I have shared the bank statement as an evidence to them but every time I call them they gave us the payment reference id and order id and told me that the refund has been done from seller side and asked me to contact my bank.

Please find the details provided by flipkart as a confirmation that the refund has been successful.

Order ID:OD[protected]

Refund Reference ID: CR2203082144369998903802

Return ID :[protected]

Refund Date and Time:[protected]:46:09.

I have called the SBI customercare to trace the amount but my sbi bank says I myself should contact flipkart as they do not find those reference number valid to trace from bank branch.
Please help me out of this I have been calling flipkart and SBI multiple times still I am facing the same issue, kindly do the needful to credit the refund to my account.
May be the transaction is pending please clear this.

Dear All,
I’ve been recently took a Flipkart axis credit card and i have availed all the offers which i was eligible through their Flipkart plus membership . Recently i am facing issue that goods are not deliverable to my pincode which is in Hyderabad, Lower tank bund area . If i order from any others device / login it is getting delivered but with my credentials . I am tryinG to get this issue resolved from 5months but Flipkart says that due to covid they’re not delivering or due to vendors they’re not delivering . My pincode comes in the heart of the city HYDERABAD. I searched on google and tried giving pincodes near by to my place but they are rejecting my order saying that pincode doesn’t match with the area. Terrible experience as a Flipkart plus member who orders everything from Flipkart . I dont know what to do with that credit card which is exclusive for Flipkart orders.
Still awaiting for the issue to be resolved

On 27th Feb, 2022, I ordered a Bag from Flipkart in advance payment. BUT THEY DID NOT GIVE MY ORDER TILL DATE. Not even satisfied responce from their side. I had urgent need that bag on 6th Feb, 2022 but not received. I did many calls to Customer care but neither any help nor any solution was made by Flipkart. Please do the needful.
Thankfully
Sanjeev Kumar
Yamuna Nagar

I purchased 4 giftcards on 10/02/2022.worth 2 of[500rs] 2of [1000rs].
so after the purchase i recieved my giftcards, i added them to my flipkart gift wallet. but after a day 11/02/2022 it got de-activated whitout any reason, it was having a time of 1year from that day. but they de-activated them all.i lost my 3000rs.
After that i contacted customer service and complaint about this but they tell that they have registered the complaint and they will resolve it after few days and i will get my monew back. but this dosnt happen. i complaint 3times but in the application it shows issue resolved but. i havnt recieved any call or email from flipkart that i got my money back i even checked my flipkart wallet. So i dont thik so i can trust flipkart from know i will start shoping from amazon from now. they just cheat.

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account. My old mobile no. was [[protected]] and My New mobile no. is [[protected]]. plz update on flipkart.

By mistake I have written wrong account number and the refund is credited to that unknown person please help me and reverse the refund transaction

I have created flipkart account some years back with a mobile number [protected].I lost my mobile phone and the number.

The issue is when i tried to update my new mobile number, the otps are being sent to both the new number as well as the old number. Unable to get OTP in old number as i have lost that number. so i am unable to change the mobile number.

I tried to connect with Flipkart support at help center--contact us 24/7 but the only option i am getting is "Request a call", where they are calling on my old number and its non editable. So when they try to contact me they are calling me on my old number.

Please help me update my number "[protected]".

I have ordered the v8 wireless mouse and a destiny shoes from the flipkart website and I have paid them the full money 740 rupees from my wallet . They taken money from my it's good to track my order details yesterday till I can track my order but now it shows like it does not belongs to you please take necessary actions I'm a low class family or else give my money back. Help me I'm in trouble...

[protected]

I ordered 2 items but today when i checked to track the order in "my order" it is showing that "oops! Looks like this order does not belong to your account" but i ordered both items with my same Flipkart account. Plz fix this issue with my account asap.