Flipkart Complaints & Reviews

I am a Plus member of flifkart, I always use my icici credit card to buy products, but from last few days when ever i tried to purchase any product its shows that "transaction declined due to basis risk check", customer care also not giving any kind of satisfying answer.

Flipkart blocked my account citing high number of returns it's an issue of another time.

But my main issue is I have flipkart dues against my name of amount amouting to around 3800 against this account since I cannot login to my account I cannot pay off my dues contacted flipkart numerous times but they are not providing any satisfactory response other than providing one date after another and I am receiving call daily from flipkart collection department disturbing me every now and then.

My account email [protected]@gmail.com

I have purchased Samsung 7kg 5 star washing machine through Flipkart app, however i am facing below issue with the products.

1. Product delivered was old as it was very dusty from back side ( Photos for the same was uploaded on Flipkart app)

2. Washing Machine Model is not latest and also no Model year details was mentioned in specifications while purchasing

3. Also few scratches are visible on sideways

On the very same of delivery i have escalated the matter to Flipkart customer care executive through toll free number [protected] and also have raised complaint through Flipkart app as guided by executive for refund of my money. Have escalated this matter atleast more then 5 times through Flipkart app and more then 10 times through toll free number. Always my return request was rejected without giving any reason and when i tried to find out the reason by calling executive they said it is rejected due to some Flipkart app technical issue.

Every time i was guided by executive to submit my compliant and comments through Flipkart app which i did accordingly but suddenly i came to know that Flipkart has blocked my account because i have raised repeated return request hence i am now unable to track current status of my return / refund request.

I have also sent email to [protected]@flipkart.com twice but there is no response with this regards.

I Purchased a Washing Machine From Flipkart and that Product has water leakage issue hence i return the product and its accepted also but after verification of Technician. But 25 days left and till date technician not visited yet. and further i make call to flipkart customer service than every time flipkart customer service advice for wait for 24 hrs to 48 hrs. every time i called till 25 days than same answer received from flipkart and yet my issue is not resolved yet. this is third class customer service provided by flipkart. and i have all the proof. if anyone require proof than contact me i will show it. my contact details is [protected]. same number is registered in flipkart also. further i want to add that i am Plus member of flipkart since last 3 years than also these types of issue i have to faced. dont buy any product from flipkart.

I had ordered “ultimate nutrition prostar protien” on 19th january 2022. I recieved my product on 25th january 2022. I received a different brand product so that I raised a return request to them. Then the delivery boy rejected my parcel because I opened the wrapped vibration absorber cover, he said that seal of the product was also broken by me.But this is not the truth, all the product was fake and having bad quality container, missing details, and already broken seal. After rejecting the parcel, I contacted flipcart customer care for atleast 5 times. And they are not scheduling my pick up. My money Rs 3500/- has been trapped for almost 10 days now.Please help me to get my refund.

My account has been blocked due to many returns but i have not done any fraud so kindly unblock my account so that i can continue shopping again

I have returned some of my orders so now flipkart had blocked my account
Please unblock my account

I had ordered Sujata juicer mixer grinder for Rs. 5920. However, i have received Usha mixer grinder of approx 2300 value (as per Flipkart website). I had raised the request of returning the item, spoke to customer care executive several times and finally the pickup was arranged for 26th Jan 2022.
The pickup person came but refused to pick because the item does not match with the ordered item (isnt that the reason for returning??). Later, Flipkart automatically cancelled the return request.
I again raised the return request on 29th Jan 2022 which is again cancelled on 2nd Feb 2022 after their pickup guy refused to take the return.
Now flipkart is not taking my return request and not resolving the issue.

I purchased my smartphone on 27jan and the tracking id of it is -FMPP[protected] but due to some delay my product is not arrived on 30jan and the new date has given to me of 2 feb but on 3 feb when i didn't received my product i contacted their customer service they are all too bad i've contacted them more then 3 times and all of them are saying different things they are just making me fool and trying to hold me for the next date but at last when i told them to connect me with senior executive they connected me after a 10min of long wait and then the senior executive named as sunita she is just saying - ( hmmm, sir apko 7feb tk wait krna pdega, mai apki problem smjh rhi hu ) i mean is it the way they are satisfying their customers like i have ordered my phone on 27 jan after seeing the delivery date of 30jan on checkout page but have to wait till 2 feb and after that they are saying just wait more and if the product is not delivered on 7feb also then they give me a new date and at last if i tried to cancel my order they take 5 to 7 days to refund my amount and then i have to wait more 3 to 4 days to get my new order delivered. What is that, a phone is a important thing in todays time everyone have important works to do on it and they are just making their customers fool in the name of delayed delivery and one of their executive told me if my product is not delivered till 2 feb then they will provide me an voucher on cancellation of my item to show their (delivery partner) mistake or to show their gratitude towards their customers waiting but i don't even know who is that and where is the voucher they all just maked me fool.
And at last if flipkart have any respect or sincerity towards their customers so then provide me the voucher as one of your customer care executive told me because i have to suffer due to your logistics partner mistake there is nothing my fault.
Now i want the voucher because i have a negative image of flipkart from now on in past i have ordered products from flipkart but never come through this type of delayed or mistakes but now i feel how worse is the experience of a customer if he is facing some issue😡.

I ordered a travel bag for 197 as I got it in discount on 29th January 2022. it said it will be delivered by 1st February 2022. I waited until 1st February and contacted fliplearn team an they said due to logistics error it will be delivered by 5th February.The next morning I got a message that it is cancelled without my consent.i tried to contact flipkart team but they are keeping me on hold. I need justice and compensation

Dear Flipkart,
have created a Flipkart account around four years back with a mobile number a few months ago I lost my mobile phone and the number.

I have lost my mobile number that is registered with the order and my account now the order is out for delivery so how to change number, registered mobile of [protected], new number [protected]. My registered email id is love.[protected]@gmail.com.
Please do suggest me to update my new mobile number to my flipkart account.

I have purchased a phone from Amazon. Few days ago, Flipkart message appeared and my dad (in his 60s) accepted some terms. Now flipkart has locked my phone and asking for payment.

I purchased product from Flipkart of INR 4483 and the order I'd OD[protected] on October 2021.
i'll paid 3 emi's complete on dated -:
1st Emi 04/10/2021 @ INR 1551
2nd Emi 01/11/2021 @ INR 1551
3rd Emi 01/12/2021 @ INR 1550

But Flipkart not update this detail to IDFC Bank..and Bank says overdue of this loan. And my cibil score effect from this loan.

So please update this payment as soon as possible. And share all datails to IDFC Bank.

I attached screenshots of this Loan Payment.

I have ordered for 6 items on Jan 27, 2022. They have delivered only 4 items but didnt get refund so far. I have received 5-8 calls from Flipkart customer care, all they told me is they are facing technical issues while raising a return request. When I ask them now, they are saying that the return window is closed.

I have purchased a product Fromm Flipkart pay later and returned
But the bill generated two times and the amount has not been refunded

Order ID:
OD[protected]

As I'm writing this email to you with total disappointment in service provided by Flipkart.
On Jan 23rd 2022, i ordered a mobile (Realme Narzo 30) via Flipkart, paid full payment and got my mobile delivered the next day.. While checking my mobile, when I'm calling, i couldn't hear clearly and more over there is too much noise from that end even though the person is speaking from a calm location. I got a new mobile for calling purpose with that new mobile i couldn't hear anything properly na, why should I buy a new one.i would have repaired my old mobile, if I have time to visit service centre too and fro. So i requested Flipkart to replace with a new mobile phone. But yesterday 26th Jan, a technician named (KUMARAGURU D) visited our place, first to start with he was very rude, he was shouting like a hell saying for mic problem and all we won't replace the item, (if that is the case why in replacement there is a option mic/microphone issue) he told me that nothing wrong with the phone, it's Airtel tower problem and he rejected my request, i even told him even in other tower the same problem occuring. He is not listening and simply shouted and went away. I need my issue to be resolved, I can't waste my time running to service centre or you people repair it and give me. I got a new mobile, thought Realme is a leading brand so it will be a top-notch Mobile. But it's a total disappointment. Pics attached for your reference. After spending hours and hours of conversation, today I got message from Flipkart.They have assigned the same person, who spoke to me in a very cheap and unprofessional way [Dear Customer,
KUMARAGURU D (Call [protected], PIN 139) has been assigned for TECH_VISIT of Realme Mobile (RMX2156) (Case ID: FLVR-CNM18C-USZABW-OO8W5W-EYEXUPW). Please expect a call from him. Click on http://fkrt.it/XNKvyHNNNN to find out more about the Jeeves TECH_VISIT process] each and every time, customer care executive is giving certain timeline but still my problem not yet resolved, from 24th until now, I'm struck with this.

Recieved a fake Neutrogena Sunblock from ShaliniStore.
1. Original and ordered product is 88ml but received 118ml. Neutrogena does not have any sunblock that is sold in 118ml package.
2. Neutrogena banner on the packaging is in royal blue instead of black.
3. No ingredients mentioned on the packaging.
4. Fragrance and texture of the product is different from original.
5. Packaging looks puffed and cylinder...

I have order a phone on Flipkart and it has reached my city on 28th January 2022 but it's tracking status is not updated in the Flipkart and the product is yet to get deliver me. In Flipkart expected date is showing today (i.e., 2 February 2022) but it's evening now and now delivery guy comes around this never. I am not able to contact ekart logistics and i don't know when the have holded the product since 28th January instead of delivering it

Mene 25/01/2022 ko Vivo v23 pro mobile order Kiya tha or ushaki delevery last date 31/01/2022 thi magar Ecom vale dene hi nahi aaye mobile mene credit card se order Kiya he or mera 1 emi 13/02/2022 ko Bank vale ne bola he to me kya karu abhi mobile ki delevery huyi nahi he

Flipkart blocked my account due to unnecessary reason as he was saying that I have ordered things which I not needed...why I will buy things which is not of my use I am using that account from more than 3years which I used to order products for family, friends and myself...so please unblock my account with mail id [protected]@gmail.com and phone no. ******7780