Flipkart Complaints & Reviews

My flip kart and pay later account has been hacked by someone since 3 feb 2022 I have done complaint many time to flip kart customer care but there is no resolution till I have loss my pay later account please solve this problem as soon as possible

I have created flipkart account many years back with a mobile number & Gmail ID . I lost my mobile phone number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile...

My order never got delivered and then my refund was also denied. Upon calling customer care, my calls were put on hold till it automatically got disconnected.
Even after waiting for 20 days, nobody from Flipkart is helping with this issue

Dear Sir,

I ordered man suit Flipkart amount is 3200approx but when I received the item it was different product..I logged complaints.They are agree to make me payment by 8feb2022..Today I shocked Flipkart had block my account and I have not getting my refund…Is this business policy to make foolish..

I placed a order of Boat airdopes 131 Bluetooth headset on 19 january 2022 but it was not arrived since today. Today is 9 february 2022
I'm student so i have enrolled some online course. In order to make my learning easier I placed this order but flipkart is not delivering. Flipkart is wasting my valuable time

HI, I have order Bean Bag from Flipkart On Dated- 31st jan-2022 and it got delivered on 2nd feb-2022 and same day i raised return request for this product.

and it got picked up by Flipkart executive on next day (03rd Feb 2022) but picked up status not updated in flipkart Application, So i raise compaint(Incident: IN[protected]) to flipkart for the same. and accordingly flipkart give me timeline of 8th Feb 2022, your complaint will resolve and automatically you will received refund amount.

Today (09-feb-2022) i received call from flipkart and executive was saying we are raising return request and you will received your refund in 48 hours. and asked me for available on call for the same. during call flipkart executive verified my Address and asked me to be available on call and put me on hold, after sometime call got disconnected. After that i checked refund status in flipkart application and i got suprise there by seeing my return request got cancelled and also my complaint got resolved.

For the same i raised call me back raise request from flipkart and whenever i recieved call from flipkart executive informed them not do disconnect call untill give me resoultion. but everytime filpkart executive disconnected call without notifying me and giving resolution.

even in every call i requested to transfer my call to senior, but they have not transfered my call and lastly in one call they said we are transferring you call and put me on hold and they disconnected my call.

Conclusion :- I keep on trying to reach flipkart executive to get the my refund status but they keep on disconnecting call wihtout giving me resoultion and side by they cancelled my refund request and complaint as well.
and i am asking who resolved complaint and who cancelled my refund request. they are not answering me and disconnecting call everytime.

Please look into this matter and resolve my query.
Thanks

HI, I have order Bean Bag from Flipkart On Dated- 31st jan-2022 and it got delivered on 2nd feb-2022 and same day i raised return request for this product.

and it got picked up by Flipkart executive on next day (03rd Feb 2022) but picked up status not updated in flipkart Application, So i raise compaint(Incident: IN[protected]) to flipkart for the same. and accordingly flipkart give me timeline of 8th Feb 2022, your complaint will resolve and automatically you will received refund amount.

Today (09-feb-2022) i received call from flipkart and executive was saying we are raising return request and you will received your refund in 48 hours. and asked me for available on call for the same. during call flipkart executive verified my Address and asked me to be available on call and put me on hold, after sometime call got disconnected. After that i checked refund status in flipkart application and i got suprise there by seeing my return request got cancelled and also my complaint got resolved.

For the same i raised call me back raise request from flipkart and whenever i recieved call from flipkart executive informed them not do disconnect call untill give me resoultion. but everytime filpkart executive disconnected call without notifying me and giving resolution.

even in every call i requested to transfer my call to senior, but they have not transfered my call and lastly in one call they said we are transferring you call and put me on hold and they disconnected my call.

Conclusion :- I keep on trying to reach flipkart executive to get the my refund status but they keep on disconnecting call wihtout giving me resoultion and side by they cancelled my refund request and complaint as well.
and i am asking who resolved complaint and who cancelled my refund request. they are not answering me and disconnecting call everytime.

Please look into this matter and resolve my query.
Thanks

I ordered 6 WallBerry Wall Stickers Wallpaper Self Adhesive Nature Rocks with Grass Cafe Restaurant Interior Large Self Adhesive Wall Stickers through Flipkart app on Jan 4th, 2022. Paid Rs.1128.00 in cash when the items were delivered on Jan 8th, 2022. Even without taking it out of the wrapper (If the seller accepts the return, he/she can still sell it to someone who is okay with the product in its current state), I could see the stickers all had a greenish tint and poor contrast. I requested replacement stickers as they were having a color different from what was advertised. Please refer to the attachments to compare the color of the item delivered with the one they have advertised (both pics are attached).

They have sent Replacements on Jan 13th and 14th. One out of the six replacements delivered was of a different item (Bricks instead of rocks). The remaining five had the exact same issue as the previously delivered items.

I initiate a return request through their customer support for the following reasons:

Why should I pay for a falsely advertised product? Why should I pay the price for the vendor's printer malfunction?

The Flipkart customer support reps when they hear my concerns over the phone initiated the return request. But the same was rejected the next day with the reason "The courier service provider has confirmed the delivery of the order with the product being intact". As I explained to the customer support that it did not address my reasons for returning, they re-escalated the issue. But the end result was the same rejection notice the following day. This process was repeated 3-4 times. Then I requested a call back from their senior teams who take the decisions on such claims. The person from the senior team called and after confirming my identity as I was explaining my issue, the call got disconnected. No call back was received. I had to redo all the process once again to get in contact with another of their senior team. This time also after one minute into the call they disconnected. No follow up given. After this every time I try to initiate a call request, I receive a call but disconnects in the middle and later receive an SMS/e-mail stating that they tried to reach me but failed and hence they close the issue. There is absolutely no network issue from my end. Flipkart customer support representatives LIE and HIDE behind the "network issue" as the reason for disconnection and mark the issue as RESOLVED in their system. So far I had your junior reps had me connect with the senior team 4 times. On all four occasions, the call was abruptly disconnected and no follow-up call was given. A fake email/SMS stating that they made efforts to contact me but could not reach me. I assure you that there are absolutely no connection issues at my end. Flipkart customer support team hides behind the FAKE excuse "network issue with the customer" and refuses to give a call back after abrupt disconnection. Their strategy seems to be dodging my calls, disconnecting while on call, and blaming it on the Network Connection. They want to tire me out and expect me to eventually give up and stop contacting them.

I bought a new phone on Flipkart.com nd it delivered on 5.2.2022. Got a damaged product showing red line on display. Requested for return but still pending request and no response

3rd feb i created a return request coz product was too loose and misfit & 5th feb return request is accepted by the seller then i got a message on 5th feb morning return will pick up after than i wait till the whole day no call received by the delivery boy that day passed when i contacted flipkart they said wait till 7th feb inbetween package will definitely pick up and initiate refund & 7th feb passed no delivery boy came to the delivery place and no call receive, then when i contacted again for the same to flipkart one of the agent transfer my chat to specialist & then higher department they promise me they finally resolve my problem on the 8th feb only if did not they initiate my refund without return then no one is came to pick up so when i contact again on 8th night they told our specialist are busy wait till 10th feb they today 9th morning return request is cancelled & i call again why return request is cancelled they have no ans … why pick up is not complete they have no ans … when i ask to contact the higher department they hold my call cut my call again & again 7-8 times & said contact to mail department, i am now going to counsumer complain for the same now i realized whats going on how many days a coustemer will wait you didn't give a proper date then today once again said wait 4 days continuously then we resolve this … what a company wow such irritating manner and they did not expect from flipkart … always a coustemer suffers no action take to seller or pick up boy or the flipkart agent who again & again cut my calls & hold my call did not response then

My daughter is a student in Chicago and I booked a United Airline flight ticket for her from Chicago to New Delhi on 30th October, 2021 via Canada. Within 24 hours I realized that to travel via Canada she will need a transit visa and due to covid, the embassies were shut. So I talked to United Airlines and they said that they will cancel my booking and refund to Flipkart and that Flipkart can refund to me. After that I mailed flipkart for the cancellation and was told that they will cancel in 60 to 90 days and will deposit money in my bank in the next 9 days. I waited patiently till 100+ days only to get an email that my money will not be refunded.
The United Airline have this 24 hours cancellation policy + they cancelled my flight themselves. They agreed to refund but Flipkart is all about keep the money to themselves.
I was promised that I will get the refund so I didnt even try to get a visa for Canada. All of this just to know after 3+ months that they are going to keep my money.
All their emails are automated and no contact can be established with them.
WORST EXPERIENCE EVER.
We book through third party apps for better experience but I regret booking through Flipkart Travels. It would have been much smoother and quicker with United Airlines.

Date of booking - 30th Oct 2021
Booking number - FF[protected]
Complaint number - IN[protected]
Resolution expected - refund

PFA proof of booking, cancellation request, their affirmation of refund and their refund cancellation after 90+ days.

Dear madam/sir
I'm Jayanti Satapathy. I ordered a mobile from Flipkart.com on 3.2.2022 that was delivered on 5.2.2022. But the received product is damaged. There is a red line appearing on the display. I requested for a replacement on 5.2.2022 but my request is still pending and they are not approving it. Even after calling the customer service so many times they are not doing anything.

I'm Jayanti Satapathy. I ordered a mobile from Flipkart on 3.2.2022 nd order delivered on 5.2.2022. But I got ta damaged product. A red line appearing on the display. I requested a replacement on 5 but till now my request is pending they are not approving it. Their costumes service says to wait 2 days 3 days whenever I call them nd don't resolve problem.

I am trying to buy a new mobilephone by exchanging my old phone but I am getting an error message saying the IMEI number does not match.

Actually I ordered one product of Samsung F42 prepaid (OD[protected]

I got product with defect of Ear phone not working ( both wired and Bluetooth earphone)
I raised complaint and Flipkart send one technician to home for checking and he confirmed that product send with defect so it should replace.

Now 7 days past but yet i not get any product replacement.

Please help me out

Sir,
I bought a boult airbass pods order id OD[protected] which was defective. It give me pain in my ear and the same returned by me on dated 2 Feb 2022. But, i didn't get any pick up message to till date even many call made by me to customer service as provided by you.
However it is requested to refund my money at the earliest please.
Regards
Ashok
[protected]

My product is not delivered still showing delivered on the site.but not delivered my order. No response from customer care so, I will be complain in consumer forum.My order id OD[protected].

Hi, hetal shah here on sunday 6, february 2022 between midnight 3:00am to 4:00am i received constant msgs from my bank axis bank carrying otps for transactions to be made at flipkart payments banglore india which was worth 18, 800 i didnt gave or submitted any of those otps still the payments were made after 15 mintues i received otps from my other bank stating same otps to make payments at flipkart payments banglore ind and they were also fulfilled without my consent which were a worth 1, 18, 400 as these frauds contain flipkart payments name i would sincerely ask a help from flipkarts complain department to help me resolve these and find thw guilty

I have raised replacement request with flipkart on laptop that is defect on arrival. Flipkart arranged for technician visit, technician from ASUS brand visited and provided DOA letter. Still Flipkart website not approved the replacement and when contacting the Flipkart Customer care they says that they should get the update from ASUS.

But ASUS service center says that they will only provide DOA letter and I should share with Flipkart (which I have sent to [protected]@flipkart.com ).

No proper answers from Flipkart Customer care, please help to resolve this.

Order number:- OD[protected],
They say it was technical issues