Flipkart Complaints & Reviews

I bought a Thomson R9 80 cm (32 inch) HD Ready LED TV (32TM3290) from Flipkart on 17th Jan, 2022. Seller: IWQNBecommerce

The product was delivered on 25th Jan, 2022. Along with the TV Flipkart automatically added an installation service from seller: Jeeves Consumer Services. The product warranty policy prohibits me from unboxing the product myself and installing it myself. If I do that, the product warranty will be void.br...

I have ordered Lenovo[protected] W Adapter on[protected], 07:18 AM order id - OD[protected],
There was an issue whith invoice that I get from Flipkart, invoice- FAEXS[protected] Invoice Date:[protected], 07:18 AM, the original serial number that I got in the box was PC1QWPTL but in invoice there is another serial number 0A36264-2, please can you send me another invoice of my serial number because in want to claim my warranty there is no physical damage only charge not working don't know why but I humbly request you to fix this as soon as possible. Contact My gmail id [protected]@gmail.com and [protected]@gmail.com

Hello sir I am writing to you as I am totally fed up by your customer support because it was not helpful for me .My Return Option is blocked and I am not able to create return from my side and if i created return request by your customer support it is automatically cancelled or rejected. I complaint about it many times to your customer support but issue not resolved. I have complain the same to National Consumer Helpline and it's docket no. is 3268716 because Flipkart not have any authority to block my return request option. If it is there it should be mentioned before placing order from my side . It is totally unlawful .

Please look into this matter as soon as possible and unblock my return option and refund my whole amount and kindly ensure this behaviour not happen in future also so that customer can trust on Flipkart and continue shopping happily.

I got a message from flipkart that you have detected an unusually high number return of in your purchase history while this information is wrong. This is my first order from my account.Any kind of problem is not being resolved and my account has also been blocked.
plz help me
Flipkart account- [protected]

My filpkart account was blocked without any mistake.please unblock my account.i not order any thing else on filpkart but my account was blocked.please unblock my account.phone number [protected]

I'm truly shaken by this experience I'm a regular customer of Flipkart I even order my grocery from you guys, my previous laptop was placed via you as well. But this order has made my life hell. Up to the point where I'm questioning your authenticity and my decision of choosing you, not Amazon cause Amazon would always do anything for the customer it's a global brand.

I ordered Acer Computer (A715-42G) Order ID - OD[protected] and I saw the delivery date was 5 days later for my address so I ordered it at the address of a nearby relative. And I received a product with a duplicate charger and laptop with Bluetooth connectivity issues. So I raised a ticket for a replacement and then your customer care people told me it won't get replaced since the system is legit ACER so it's an issue of quality and a technician would visit and check it. And mostly fix it and if not then I may file for replacement. And the charger would get replaced. And that I've to cancel this ticket and wait for 24-48 hours to place a request again. And since then I've not been able to get this done. I've gone back to that relative's address for a consecutive third day now at 10 so I don't miss the technician. But these technicians haven't been able to make it. Yesterday the technician told me when my sister called him 2 minutes after I missed his call and lost the battery (since I'd put it as the alternate number so it must have connected to her when he called again so she had a miss call). He told him he left for another visit, you can't wait 2 minutes? What kind of service provider are you we wait when you put us on hold and you can't wait? Or come back in 2 mins your priorities change? And if you reach the address you knock on the door but he hadn't even come. Cause I was there waiting for him. He told us he'd be there at 10 when we connected before. Listen please, your unreliable technicians and very organized procedures of waiting for 24-48 hours I'm putting up with it because of the fault of your seller. It's not my fault that he sent me a duplicate charger and defective laptop it's his fault. I paid you guys the price, (and it's not grocery it's a laptop, it's expensive) that too in advance. And I'm the one suffering here. So please be a little co-operative, please.
I've already told customer care to change my pickup address after the first time this visit couldn't have happened. But they said no. I have a bed-ridden dad and currently, I'm the only one available at his beck-and-call. And because of Flipkart's worst after-sale service, I've to leave him for hours and visit my delivery address each day and wait endlessly but your technicians can't make it? He fell today trying to go use the restroom and remained there till I came back home and helped him get up. All because you couldn't change my address.
You're customer care, at least show a little decency and humanity. My sister had to call and talk regarding my order from her number and the executive told him it could be done you can change the pickup location. But I'd have to cancel it again and put in the request again with my current address since he couldn't do it from his side. But if I cancel this now seller's last date for replacement will be expired it was the 3rd of this month. And yet my issue isn't resolved. It's not picked.
Please don't make me suffer and post a video or tweet about this cause I'm not rich and I've prepaid for something I saved to afford. I'll also file a complaint in the consumer court and rbi against Flipkart and the seller. Also, I'm very disappointed in you as a customer and my dad is in pain. Hoping for a resolution please put an end to my misery ASAP and get this resolved.

I got a message from flipkart that you have detected an unusually high number return of in your purchase history while this information is wrong. This is my first order from my account.
account- [protected]

I bought a boult airbass xpod from flipkart vide order no.OD[protected] and the same was not compatible for me. Its sound quality was very poor and can damage my ear. In just 5 minutes, my ear get pain and thereafter i made a refund request. I am waiting for pickup for 4 days but no one come for pick up. I made many call to customer care centre and they refused for refund. I am belong to financial poor family and cannot afford such loss. Kindly help me

Dear Sir problem regarding my both order of infinix smart 5a midnight Black and infinix smart 5a ocean wave my both product was not turn on means sir not working so please help me and provide me resolution
I am very upset for this concern
My contact no-[protected]

Mujhe mera order sahi nahi mila uski jagha koi dusra product aya hai maine uski payment online kardiya tha or na he replacement ho raha hai
Na he mera refund Aa raha hai
Main harr Barr complaint karta hoon or woh cancel kar dete hai
Aise toh hai ni 1000 2000 ka saman ho toh Chhod du puree 25799 ka mobile

I Have ordered DELL Inspiron Ryzen 5 Quad Core 3450U - (8 GB/256 GB SSD/Windows 10) Inspiron 3505 Notebook (15.6 Inch, Soft Mint, 1.83 KG, With MS Office) on Flipkart, but they delivered me Ryzen 3 processer on 23rd of Jan-2022, Returned the product on the same date, also spoken with executive and they said replacement not available so that we can refund the amount, i said ok for that. After few days they want me to file a FIR case, for that they need my sing on the petition, i said I don't want to file a case on the seller, do it from our end. They said ok and ready to refund the amount. Now they are cancelling my refund request by telling different stories. Each executive telling different story, and closing the ticket as issue resolved. Now i want my refund, as I am waiting from last 10 days. one time they are saying replacement is not possible we can refund, one time they are saying refund is not possible we can replace the product. On the name policies they simply wasting my time. Now they are telling the Seller itself cancelling the refund as the product comes under replacement policy and the product is available to replacement, but earlier they said product is not available with the seller, so that we can only give refund. Other agent telling you didn't bought the product from Flipkart, you bought it from the Seller and Flipkart is just a market place

Shared the required documents they requested, but they are not caring about my issue. Please help me to get my refund.

Refund Rejected Refund ID:[protected]
Invoice Number # FAIH8W[protected]
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
PAN: AAFCI2112P
CIN: U51900DL2019PTC347263

Regards,
Ravinder
Email ID: [protected]@gmail.com
mob: [protected]

Dear Sir,

Regarding: Return ID[protected]

Ref: Order No. OD[protected]LG 190 L Direct Cool Single Door 3 Star.

This email is in connection to the product I had purchased on your E-Commerce site, flipkart via Order No. OD[protected]LG 190 L Direct Cool Single Door 3 Star. The product was purchased by us on 30th January 2022. The product was delivered to us on[protected].

The product after been delivered on[protected] and a request for installation was raised from our end and on the same day the concern technician from the LG company had visited our premises for installation. The fridge has only two legs in the front, which needed to be adjusted for proper balancing of the fridge, after several failed attempts from the technician in making the fridge to balance properly, he realized that the fridge from the back, at the right side corner down, which is having a metal plate, is dented as a result of which the balance of the fridge is not getting set and he had requested us to ask for replacement of the same since it was very well within the replacement policy and the time for replacement was also there.

The request for replacement and return was requested on the same day[protected] from our end and the same was put on hold for want for pics of the delivered product to be verified by the seller for processing of the return and replacement request.

The return request page is having a option showing upload pics, but when we are trying to trying to use that option to upload the pic, we are not getting any option of attachment or so to upload the pic and every time the page goes back to the status page only. After several failed attempts we got in touch with your call center officials on[protected] stating our problem of our inability to use the option o[censored]pload pic to solve our request for request with replacement. We are advised to do the below mentioned options:

1) Uninstall and install the APP and try again to upload pics.

2) To use the website version of the APP

Despite doing all this we were unable to upload the pics, by using the upload option as the page kept on going back to the status screen only.

Based on this issue, we once again approached the representative working at the call center end, where they asked to send the pics via the mail id [protected]@flipkart.com.The same was done the next second without any delay from our end.

In spite of doing all this our request is yet not processed and the status of the return / request is yet at the same image verification page only. It has been a long time, since we have been waiting for the replacement product to be delivered at our premises. We were supposed to get the product delivered today, i.e[protected], but yet the replacement request has not got processed at your end.

Every time we are trying to contact the call center, all we are being informed is to just wait, wait and wait, without been given any proper resolution to the query. It has been a long time since we have waited and more that this, I don’t suppose a person can wait. Every time we just be told that the concern official will call u before 9.00 Pm today, but so far in this 3 day we have not received any call.

Every day I keep getting any automated call from your flipkart office asking me to upload the pics so that my return request can be processes from your end, getting this call everyday asking me to do something which I am unable to do, due to the problem in your website, is like a mental torture to me, because instead of getting a call telling me how to resolve the issue, I am getting a call telling that I must do something which I am unable to do, or which I have already shared via the mail. A lot of mental agony and dissatisfaction has been caused from your end towards the purchase of this product to me, for not providing any proper resolution for the query asked.

The sole purpose of purchasing a fridge was to gift to my mother, but the same has gone in vain, since from past 4 days the fridge is there, but the same is of no use, as its just kept in a corner without been operated due to the defected product received from your end to us.

Kindly respond to the following question from your end to me,

1) Do the sellers have a policy of removing out their defective products by offering discounts .

2) when will the query be resolved at your end.

3) when can I expect the delivery of the product.


Please not failing to reply back to the query asked by me by today EOD, I will be taking it up via social media to be heard better by you and as a last resort I will have to go to consumer court to sort the mental torture and the mental agony caused at your end to me.

Hi,
I have ordered a Mobile (Samsung Galaxy F12) on Flipkart on 17th Jan 22 (Order ID: OD[protected] and paid the amount by my Credit Card. That order talking was fine till the delivery person came on 24th Jan 22 (no information SMS from Flipkart for delivery), when the delivery person came to my home, I was not present at home but my wife was there, but he refused to pick my old phone (RedMi Note 3, that was have to give in exchange and was in working condition) reason not exactly known for the same refusal. When I have called him up on phone, he told me that he is not picking up the old phone right now and his will pick that up next day (25th Jan) or day after next day (26th Jan) and will deliver my new phone at the same time. After this I got an SMS from EKart for Reattempting the delivery, on which I have requested reattempt for the same on the same day (24th Jan 22). On 25th Jan I also raised an issue on Flipkart for my order delivery as on their portal it was showing customer rejected. Customer support told me that the issue will be resolved on or before 31st Jan 22. When I asked, why so much time they will take to resolve the simple delivery (Which is kept at my nearest Hub, they the support team told that it will be resolved. since that day (25th Jan) I was tried many times and asked them to deliver my phone even if they don't want to pick my old phone I will give gap of the payment, I have got the same answer that they will deliver. even on 31st Jan when I asked that today is 31st Jan, then they have told that they will update at 9pm. when I have not got any update at 9pm on 31st Jan, I raised a call back request, then the customer support told me that my order has been cancelled and will not process further, then I have asked them why they have taken 7 days to just update me that order has been cancelled and why they have not delivered my mobile even after so many requests from my side and asked them to connect me with some senior level. I have got call from a person on 1st Feb morning, he told me that he is a senior member from customer support team from Filpkart. But still he told me that order has been cancelled and can’t be processed further and told me to order again and he can’t help further in this matter and refund will be processed.

That was a good deal price for me (Special Price Rs.9699) on which I have got Rs.750 instant cashback on ICICI Card payment and Rs.2000 for my old mobile exchange (after removing Rs.100 pickup charges). The final amount I have to pay was Rs.6949. The order was prepaid that I have paid by Credit Card and now bill has been generated for the same. Now I am feeling helpless as I have missed the scheme on same phone on Samsung Online (that was for limited time) same phone was at 9499 (old phone value was 2700 and instant cashback on HDFC Card was 950) and also missed on Flipkart too.

I had ordered a laptop MSI katana GF66 core i7 11gen on 27th January 2022
and I received on 29th January 2022 when I opened the box then open the laptop try to turn on it was not getting turned on and I plugged in the charger kept for 30 minutes for charging still it was not getting turned on after that I requested for return on same day they gave me a time for technician visit by 4th February 2022 but there was no technician visit nor they have assigned any technician I tried to contact Flipkart more than 20 times every time they giving different reasons I tried to mail on [protected]@flipkart.com I didn't get any reply I got a call from MSI I didn't get any help from them also again I tried to contact Flipkart they have very bad customer support I gave ₹92900 in advance I am from middle class house I bought this laptop from hard work savings I want to return this laptop and I want my money back I don't want it anymore I was feeling helpless at the end I filled my complaint at consumer forum I need help now I don't want this laptop I waited a lot for my new laptop now I want to my money back ₹92990

my order id : OD[protected]
product : MSI katana Gf66 core i7 11gen
invoice no : FAIFQ[protected]
product amount : ₹92990

I bought a nintendo switch lite Dialga and Palkia edition which was delivered to me on 26/01/22. But when I opened the package it was just a normal cheaper model nintendo switch lite. It was not as per the listing and I was quite upset with the discovery. Since the package was very beaten up I was afraid and did a video recording of the same and hence thankfully I have recorded evidence. I placed a replacement request on 26th of January itself but today is 5/02/2022. Talking with customer care has not landed me anywhere. 72 hours resolution has become a week now. I am tired of reopening the case. They mark it as resolved but nothing.

Sir my order is not picked up yet. My return request is not getting created. I want sir you help me in creating return request. Sir I have got different color which I had ordered for Exact color. I haven't received it. I have received a different color instead.

Hi, I know the as per regulations of the company the data should be top most priority. Securing the data of customer in terms of payments, transactions should be taken seriously. One of your agent is relative and asked my sister about the transaction. I work for Amazon and I never check any data of my customers. I would like to have a call with you and make sure about next steps with flipcart l.

My contact - +1([protected])

Vu Android tv worth Rs. 22999 have been ordered via order Id OD[protected] on 20.12.2021 and delivered by 26.12.2021. But the product found defective as audio of speaker some time comes and also hdmi 1 not working. After some day I faced new issue like remote not working sometimes and it's battery drain in just 2 days. I have changed around 4 times Duracell battery.
Return requested on 06.01.2022 but no progress shown by Flipkart...

Unnecessary Showing as Loan in my cibil but I cleared all dues and contacted customer care they are always saying they gonne delete it but been a month but they dint deleted my pay later accounted

Order ID - OD[protected]
I ordered fashionuma flobral print semi stitched lehanga choli with payment of 2 peices this is wrong
And I didn't get why the hell two barcode level was in one package where the hell is second piece... Can't you just specify clearly ...
What about my money and?