Flipkart Complaints & Reviews

I ordered a Sofa from Flipkart App on 6th of December and I received product on 18th of December which is defective. As there is no return available, I have raised replacement request on 19th of December and from then onwards they keep on cancencelling without any reason even If I have provided photos of defective product. After many attempts of trying and checking with Customer care finally replacement request got approved and they told like it will be delivered by 6th of January and they keep on extending the date and 1 month passed away till now I am not getting any update. And they now extended it to February 28th without giving any reason and this happened more than 6 times . When I call and ask Customer care, they just tell me to wait till February 28th and it's already 2 months from the date I purchased. I am not getting any resolution at all from Flipkart Customer care even if I speak to seniors. I am completely disappointed and frustrated.

Left side earbud not working

I was ordering one mouse for my personal use from Flipkart, but the seller was cancelling my order every time. This process happened 25 times i.e., the seller cancelled my order 25 times. The next day Flipkart blocked my account because of an increase in the purchase orders. This was totally a sellers mistake and my account got blocked. When I contacted Flipkart customer support they gave me this response :
Hello Mohan,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login into your Flipkart account

Thanks,
Rajat Singh Br
Flipkart Customer Support

They didn't provide me with any resolution to reactivate my account. I am a very old Flipkart customer and they are doing this with me. I had not expected this kind of behaviour from them. I contacted them several times but every time they send me the same reply instead of providing a resolution.

I have lost my registered mobile number on Flipkart
Please help me to change my registered mobile number to my present number without otp

Products is not delivering by flipkart at 243638

I haven't received my product. Nor the delivery agent called.
i place my order in instagram page by flipkart i called your customer care number but it didn't get connected

It was a prepaid order and I really don't know what to do.
It's really not good to make your customers suffer like this .

I ordered Smartphone from Flipkart and it it delivered on time but when started I found its screen showing purple vertical line. It has faulty screen/ hardware. I immediately requested return and replacement order. Flipkart arranged Technical visit but technician not yet visited nor he receiving calls. Its one week now but no update. I have called several time to customer support number. Customer care support now not responding to call. They keep call on hold for 5-10min and disconnect it. It's ver very bad experience from Flipkart

Flipkart account has been blocked my account since 2020. As they told that I returned more products or I'm as a reseller because of more number of orders on different names. kindly revoke the decision as a valuable customer of flipkart.

I've made the account 2-3 year ago and now I've lost my phone number so I'm trying to add the new one I'm facing problem during the change of it because it ask for both numbers OTPs please help me out with this

As I'm writing this email to you with total disappointment in service provided by Flipkart.
On Jan 23rd 2022, i ordered a mobile (Realme Narzo 30) via Flipkart, paid full payment and got my mobile delivered the next day.. While checking my mobile, when I'm calling, i couldn't hear clearly and more over there is too much noise from that end even though the person is speaking from a calm location. I got a new mobile for calling purpose with that new mobile i couldn't hear anything properly na, why should I buy a new one.i would have repaired my old mobile, if I have time to visit service centre too and fro. So i requested Flipkart to replace with a new mobile phone. But yesterday 26th Jan, a technician named (KUMARAGURU D) visited our place, first to start with he was very rude, he was shouting like a hell saying for mic problem and all we won't replace the item, (if that is the case why in replacement there is a option mic/microphone issue) he told me that nothing wrong with the phone, it's Airtel tower problem and he rejected my request, i even told him even in other tower the same problem occuring. He is not listening and simply shouted and went away. I need my issue to be resolved, I can't waste my time running to service centre or you people repair it and give me. I got a new mobile, thought Realme is a leading brand so it will be a top-notch Mobile. But it's a total disappointment. Pics attached for your reference. After spending hours and hours of conversation, today I got message from Flipkart.They have assigned the same person, who spoke to me in a very cheap and unprofessional way [Dear Customer,
KUMARAGURU D (Call [protected], PIN 139) has been assigned for TECH_VISIT of Realme Mobile (RMX2156) (Case ID: FLVR-CNM18C-USZABW-OO8W5W-EYEXUPW). Please expect a call from him. Click on http://fkrt.it/XNKvyHNNNN to find out more about the Jeeves TECH_VISIT process]

Thanks and regards
Ramya

The wishmaster did not speak to me properly. He was arrogant and when asked about his name he is telling my name. When asked will he deliver or not he cut my call on face.

My previous phone no. Is out of service and i can't update it my new one as otp are send to both no. So plz help me with my request

Old product received & replacement cancel

I have tried booking a flight via Flipkart on 1st Feb 2022. To my surprise the money RS. 8031 got deducted but tickets not yet confirmed. Even I cannot see any status of the booking as of now. No money back to my account yet. Now I have to book my tickets but till now no confirmation.

I have tried booking a flight via Flipkart on 1st feb 2022. To my surprise the money RS. 8031 got deducted but tickets not yet confirmed. Even I cannot see any status of the booking as of now. No money back to my account yet. Now I have to book my tickets but till now no confirmation.

I need fast refund it took a year to refund

I'm not able to use to update my number as the old one I had created the account with years ago, is deactivated. There's no way I'll get password on that!
There's no help via chat on app. To place a call I need the same number, which doesn't exist anymore. My account is jeeev.[protected]@gmail.com. kindly help me update my number.

Really Bad experience!

Received a defective produc(Hindware Water Purifier).asked to Replacement and Raised Return request many times. I raised request 4 times and not resolved, They are rejecting my request and closing Request as resolved the issue with technical support but which nevr had, I had contact to selller(Hindware).They Said, We have already sent a mail to flipkart for Product replacement Kindluy contact Flipkart. Flipkart Customer said, Stay on Hold and cut the call after a time
I will file a Complaint in Consumer Court.This is not way to behave Customer like thie. I will not Order through flipkart in future .Thanks Flipkart for Bad Experience .

Name Abhijeet Sharma
Contact Details: [protected]

Order ID: OD[protected]
Pro
Replacement ID:[protected]

Hello Team,

As per the attached screenshots, I had cancelled an order on 26th January at 9:06 pm. As mentioned in screenshot, the cancellation was supposed to get processed within 4 hours.

Since then, I've tried to follow up with Flipkart customer care over email, call and other social media platforms (Facebook & Twitter) as well.

It is with utter disappointment I bring to your notice that not one person wanted to take ownership, not one person provided an ETA for the same, not one person got back with an update on time. Every single time I had to follow up and every time they kept on asking me to be patient.

I request you to kindly look into the matter urgently as my money in stuck in between. It surely doesn't take eternity to process a cancellation order.

Order ID[protected] | Cancellation ID: IN220126210323318860897 | Incident: IN[protected]

I have ordered Flipkart Gift Voucher on 23rd Dec 2021. It was gifted to my colleague as a marriage gift. But the Voucher was not sent to recipient email address and I raised a compliant on the same. It more than 1 month, still there is no resolution or follow-up from Flipkart side. Gift card worth 2500, which was gone in air. I was so frustrated about choosing flipkart.
Incident Number - IN[protected]

If I raise this with FlipkartSupport team they will say 24Hours. How many 24 Hours do they required is not sure. Such a bad experience.