I have purchased a Whirlpool 245 L Refrigerator from FLIPKART with order id- OD[protected]. DATED – 16/12/2021 worth INR 21740/-. The order was delivered on 20/12/2021.
At the time of placement of order, the demo & installation date was scheduled on 18/12/2021. Needless to say, the schedule was not followed by the Flipkart technicians and after a lot of follow up, the executive reached my place on 22/12/2021. At the time of installation technician told me that this refrigerator is defective, for that reason it is not cooling properly.
The same day, I raised a return request on flipkart as per the return policy of 10 days which is also scheduled by Flipkart, as on today the replacement is not made by Flipkart.
Despite the constant follow up with the flipkart the replacement has still not happened and my replacement request is still not resolved, due to which I am unable to use the product & my money is blocked.
I hope this issue gets resolved with a proper action being taken against the Flipkart & their seller IWQNBecommerce who trick hardworking people into their malicious traps.
Please find the enclosed attachments as mentioned below & Looking forward to your early & positive reply.
Attachments:-
1. Technicians defective report.
Flipkart customer support has been notified about the posted complaint.