Flipkart Complaints & Reviews

Order ID: OD[protected]

On 17th October 2021, I ordered Lotus Herbals Combo worth Rs 1699 which was a prepaid order. The product was delivered on 28th October, 2021. I ordered for a combo of two Creame and one serum. Out of the three I received only one product that too was in a used condition. I immediately complained the customer service and they told me that I will get the refund of the same and they told me that...

Hi Team,
I have ordered a Dell Vostro core i5 11thGen with Order ID - OD[protected]
I have ordered from
PETILANTE Online.
& We have received billing from Indospirit Private Limited.
We have called customer care regarding the misrepresentation & doing wrong sales but they denied that they can't do anything.
We want our money back as it's a false way of doing sales.
Enclosed screenshot for reference.

Prodect model missmatch recived and pack6are worst. I requested many times in cu6care but not answered properly

Flipkart blocked my account 2 years back and i tried contacting flipkart to unblock my account for which i didn't receive proper response from them.
It is flipkart's responsibility to close my Flipkart Pay Later option as well when they blocked my account which they failed to do.
I didn't had any pending payments in flipkart pay later so i thought the pay later option and loan account from IDFC bank might have closed.
But IDFC First bank are charging me interest from 2 years and now the loan amount is around Rs.13500 which is also reflecting in my Cibil Report and they have also wrote "written off" in my report. My credit score has been reduced from 760 points to 500 points from which i'm not able to take any loans from any of the banks.
IDFC First Bank has not sent me a single mail or message about the loan amount, directly they have updated pending loan amount in the Cibil Report.

Please Flipkart and IDFC First Bank help me and resolve the issue as early as possible.

Name: Sanjay
Ph no: [protected]
mail: [protected]@gmail.com

CTF 3-Oct-21 FLIPKARTINTERNETPRIV
Has been mentioned while deducted money from the account without any OTP .
I have not been notified . All of a sudden amount "5104" has been deducted from my axis bank account.

Please return my money

The amount has been deducted from my Bank account, rupees 12, 899.
in the name of "FLIPKARTINTERNETPRIV"

I have lost access to my of old flipkart registered mobile number because of which i am unable to recieve OTP on my previous number and hence i cant update my account to new number. Please help me @flipkart

I got all sample question paper books 5 out of 5 but didn't got RMT Flash Cards(maths) as written in description and showed in picture. My order I'd OD[protected]

Greetings!!

I ordered one laptop from flipkart on 23rd october 2021 with order id OD[protected] and it got delivered on 28th October 2021.
I have got the different model.

I have been placed a request for return just after receiving the product and also trying to connect with customer care but no resolution is provided till date.
Its already been around 4 days and there is no update on my request.

Request you to please get a resolution for my problem.

Looking forward to hearing from you.

Many thanks

I declined package FMPP[protected] but Ekart executive marked it as delivered. He refused to return the product. I gave feedback to Ekart but they didn't even bother to call me and understand my concern.
Since ekart is a Flipkart subsidiary, I called them and lodged a complaint. They assured me that they will find a resolution in a business week, by Oct 27th, 2021

Here is when it becomes more interesting. On 27th Flipkart informs me that since i have given them written acknowledgement of receiving the package they cannot help me. When I contested this, they sent me a scanned copy of the said acknowledgement letter. Upon seeing that I realised that someone in local ekart has sent a fraudulent letter on my behalf. So I sent them a photo of a hand written letter to show that the letter they got wasn't written by me.

Now the ticket is reopened with a new date for resolution which is Nov 5th. No one from Flipkart or Ekart has contacted me since.

Hi sir or madam,

My name is gurdeep singh and I am writing this email to report the faulty TV that I purchased from flipkart on 28 Oct 21.

On Sunday, 31 October 21, TV was delivered around 1:30 pm after opening the box and found that the TV panel was damaged. I immediately called customer service and informed them the product is damaged and they informed us that it will be replaced.

Below are the images of the product.

Thanks & regards,
Gurdeep Singh

I orderd some product of worth rs 15989 through flipkart pay later on emi basis for the tenure of 12 months on october 31st 2021..and on the same date i paid my first emi of rs 1496..but i cancelled one of the product from the order the order... And out of 1496 that i paid, the worth emi of the cancelled product is 823...but still i didnt get the refund to my account... And the flipkart customer executives dont know how i will get the refund... But i need my refund back to my account

Please look into this matter, i need you to urgently unblock my account so I can pay the Pay Later Bill of Rs 3243

My Details
Name: Akshat Kumar
Mobile: [protected]
Email: [protected]@gmail.com

I have ordered LivPure water purifier(LIV-PEP-PRO_PLUS) from E-commerce seller flipkart with Order No#OD[protected], installation for this product was completed on 9th October 2021. TDS levels of filtered water when it was installed was 80 which was meeting our requirement. But the TDS levels were gradual increasing there after reached to 290 and still increasing after every time, we weren't comfortable with that TDS levels.

Hence, we raised a return request on 13th october'21(Due date for return policy was 17th oct'21). But there was no response in taking the product back as per my request and the request closed on 19th Oct'21 saying the due date for product return was elapsed(as per flipkart customer service executives). This wasn't a fair answer we were expecting. And on rigorous follow-up's flipkart customer support executive raise another refund request on 26th OCTOBER'21. And they promised the technician visit as part of return process on 30th oct'21, and they missed that as well. now we are clueless on my return & refund of this product as flipkart isn't giving proper updates nor following-up with their seller to resolve my queries.

Past 25 days, we aren't satisfied with product we purchased, and pathetic after purchase support from flipkart. We are approaching consumer forum to get justice for the inconvinience we faced on this product and a faster resolution.

I product ASUS VivoBook K15 OLED (2021) Ryzen 5 Hexa Core 5500U - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home) KM513UA-L503TS Thin and Light Laptop was a faulty one and I received it on 10 October and since then I have raised more than 100 requests (calls, chats, twitter and facebook but no one has replaced it yet. When I call they generate a call back request so the call could not get recorded and then in call back the issue does not get fixed.When I ask to talk to any senior they disconnect the call and do not call back. I have been already harrassed mentally as even after putting so much effort nothing has been sorted out. The last date of resolution 31 October is already been passed and the scrap is still with me. Please help me as I am in a very helpless situation now.

Yesterday delivery boy camed to my house to deliver my product which was Rs 3149. He send me a link for sms payment via mswipe and I paid it I also received aproval code and transaction details in sms and he is asking me otp from Flipkart app but I didn't received anything from them then delivery boy not delivering my product. Please resolve my issue as soon as possible.

I order american tourister travel bag 2 times first time same denied door step delivery and ask to pick up from catainganj office and at the delivery date
cancel the order
now 2nd time make the
same i ordered now in this time also again i am getting same msg to selfpickup from captainganj office .

i got number in the sms is [protected] who is saying thats not under my area .
it will be worst if they cancel the delivery 2nd time also

Dear Flipkart team,

On the 21st of October I had placed a replacement request for the order MEETALI creations Women's Nighty BLUE color size XXL because the delivered product was defective and damaged. The Replacement ID is :[protected] and product ID NDNG447FSD9DDWZR

On the 26th of October I received a completely different product of a lower value with product ID NDNG5BBSBU4RFQFH from what I had ordered for which I am attaching pictures below. When I contacted Flipkart to inform them of this mistake they are asking me to raise a refund request as they can't do anything else and they cannot raise a replacement request because the product is out of stock for the seller even though the product is available by the same seller on Flipkart with product ID NDNG447FSD9DDWZR for my pin code.

I have told them time and again that a refund is not possible for me because I had applied ICICI bank offer for which the refund value gets adjusted in the discount. Meaning if I raise the refund request I will not get any money and on top of that I will have to pay the difference amount for the orders I have already purchased as the discount value of those orders gets removed.

So effectively I will have to pay money if I ask for a refund which is absurd and the seller and Flipkart are not giving a replacement. I asked for credits to be added to my Flipkart wallet as a solution to this to which they also refused saying they cannot do that.

They absolutely do not want to co-operate because a refund will only work in their favor and a replacement is something the seller and Flipkart are not entertaining because of false reasons about stock availability as the product can be purchased for my pin code for the same price, color and size.

Kindly request you to resolve this concern as soon as possible as your Help Center customer support team is not providing any helpful solutions.

Thank you

On October 4 th both online payment and COD has been done for the three products which I have received from flipkart. since the delivery person asked for the cod. So I talked to the customer care they said they will refund the money to the bank account which I have provided to their mail. But till now I didn't get my 1939 rs refund for the 3 products and I have contacted the customer care for at least 10 times but no one resolved the issue. And they keep on postponing it.
The payment proofs has been attached below.

My Order ID : OD[protected]
I have ordered this Laptop on 3rd October. I got late delivery and received it on 11th October. My product was completely different from what I ordered.

I raised return request on 11th after that my resolution dates was changed everytime. Then the customer service executive asked me yo cancel it as it is stuck in a loop and he raised a fresh request.

After that I was asked to submit Adhaar card and Laptop photos on mail which I did. Then I was asked to share on orders page again I did. Then I was asked to submit it again on outreach mail ID. After all this pain ky request was rejected with no document received.

I had to call again and the Customer care accepted that they have the documents and asked me to accept replacement as Seller is asking for replacement this was on 22 October. After this pathetic service and my documents getting shared I asked for retuna and refund.

I was asked again to share documents. Now on 1st November I am again asked to share my Adhaar and laptop photos.