Flipkart Complaints & Reviews

Dear Team,
My payment has been blocked from last 3 months . You have given reason for blocking this amount that we had taken customer delivery charges on some of our orders as more as it has been allowed to a seller. This is not our fault as you should inform this to us while updating the shipping charges.
We have to pay to amount to our distributor from where we have purchased our product. Hence, we request you to release the payment asap.

Name - Naman Deep
Email id - [protected]@gmail.com
State - Haryana

I had withdrawn 2537Rs after completing vip2 from their website but its still in under review from last 1 month and still didn't succeed, please give back my money!!!

I want to buy a hot wheels Minecraft minecart but it is out of stock from very long time?

Since a few days, literally all of the items I'm viewing are showing not deliverable at 400104 pincode. Same issue is occurring in my other device too. Is there any glitch going on? I don't appreciate such service by flipkart.

I ordered a product at an offer price and on the delivery day. I used the online payment method of ekart payment scanner server.. And the amount deducted from my account and didn't get the product.. And the next day i got the money back but the order got cancelled.. Now the price increased.. And i didn't got my product

Not taken back bad product .after complaing many times .product is bluetooth headphone whose sound quality is very bad .slow and terrible .

Hello,

The amount 699/- Rs was deducted from my account while booking order from application.
Transaction Date &Time -11-NOV-2021, 11:16 AM
Amount - 699 RS
Register Email id- [protected]@ymail.com

After multiple calls and commitment from customer care agent not able to
track and refund back my deducted amount.

Please find below response from ICICI bank the 699 .00Rs is successful
credited to flipkart which RRN[protected] but still flipkart still denying not received any amount .

*Benificiary Details*:
Name : Flipkart Internet Pvt Ltd.
Mobile No : [protected]
Account No : XXXXXXXXYUAC
IFSC Code : ICIC0000001
VPA : flipkart.[protected]@icici

But still I'm chasing you to receive back to my account .
Kindly do the needful revert back to me as soon as possible

I purchased surf Excel Top Load Liquid Detergent on 2 December the product was supposed to be delivered by 4th of December. But the company didn't delivered by 4th and delayed the delivery without reason to 7th ..On complaint the executive made me wait till 7th December for order.. still after waiting for 7th December the product was not delivered. On complaints the executive made again a false promise that the product will be delivered before 11th that too proved to be fake and again a false promise was made by executive that product will be delivered by 13 th December.. still the product has not been shipped and no resolution has been provided.. even company is avoiding to talk with me and answer calls .

I have ordered the product but recieved used one but when I put it under replacement the company is not even shipping the product. First they gave me promise date of 6th of December then extended it to 13th but the product is not been shipped. They are always saying it will be resolved within 2 days and not resolving it . Please help me out . They are not doing anything at all

Hi, I have two accounts with Flipkart one opened with email and another by mistake with a mobile number. My email ID account i would like to keep but the account opened with a mobile number, i would like to deactivate and want to link that number to another account opened with an email ID so that I can verify my mobile number and use super coins and other services.

My old mobile number had been lost and my email is [protected]@gmail.com with the Flipkart I want to change my mobile number with the new one.
Please help.

Not replacing item from 15 days wrong item received request I'm pending every day im receiving a mail for resolution for next day .. but it's just a joke with me .. next day I got another date for resolution .. plz help

Tody 12 december 2021 i ordered hp w100 webcam order id is
od[protected]. It has out for delivery at 7.30 am . I contrac to delivery boy cont no [protected] (pin194)
and his personal mobile no is [protected]. But he reply me that he not delivery to me my product .Also said be canceled my product.

Dear sir,
This is jagadeesh who purchased poco m2 pro on November 2020 (order already attached).
kindly understand the problem which was sent earlier. Last year if replacement happened then I would not face that problem and after giving several complaints, I started using the mobile on 28 th November 2020.so the warranty period started from 28 th November 2020.so finally it is problem from company side then complete need to take further step for customer satisfaction. Kindly understand the problem of me and resolve it as early as possible.
Thanking you sir.
Hide quoted text

Hi Jagadeesh,

Thank you for contacting POCO India Customer Support. I understand that you are facing an issue with the POCO M2 Pro, and you had visited the service center and you are dissatisfied with the diagnosis, as they are asking for the charges.

We apologize for the inconvenience caused to you. Please do not worry, I will assist you with this.

I would like to inform you that Xiaomi provides a 1-year warranty over the handset for technical issues. Also, under the warranty, Xiaomi will not consider any physical and liquid damage. Similarly, if there is any damage found in/on the outer surface of the product, including cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments will be considered as physical damage, and its warranty will get void and you will be required to pay the relevant charges and taxes.

As I have checked with the details your warranty start date is[protected], and your warranty has already expired. Hence we are unable to help you in this regard.

For more warranty related information you can go through the below link: https://www.mi.com/in/service/warranty/

Also, I would like to inform you that our service center experts are authorized professionals and well-trained experts, they will never misguide you. Hence, I would request you to coordinate with the service centre and they will assist you further in this regard.

Our repair services are now available ensuring all safety precautions against COVID19 as suggested by the Government of India. In the interest of all our customers and employees, we request you to take an appointment in advance as per the availability of slots in your PIN-code and keeping the product invoice handy.

A prior appointment can be taken here: https://miservicemanager.mi.com/customer.html

An SMS confirming the time slot and the Service Centre address will be sent after you successfully take an appointment

• For your reference, here is the link for the list of service centers: https://www.poco.in/service-center

Note:

• A prior appointment is mandated for any service center visit.

• Once you books a service center appointment, you will receive a message having the phone number, address, slot, and map details of the service center.

• Walking in without an appointment will be asked to scan the QR code (to book an appointment) available at the entrance of the service center.

For further assistance please feel free to write us back. We will be glad to assist you.

Regards,

Samarth Singh Nagpal

POCO India Customer Support

Web Chat Service: https://bit.ly/pocosupport

Hotline:[protected]

From: Jagadeesh P
Sent: Wednesday, December 1, 2021 3:09:50 PM
To: POCO Service
Subject: Fwd: POCO India Support WO:ISIN[protected]-B166

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear Customer,

This is an automated e-mail acknowledging the receipt of your email. Our support team will get in touch with you within 1 working day.

Alternatively, you may use our Chat Support on https://www.poco.in and we are available all days from 9 AM till 9 PM. Also, you may contact your point of purchase for order related support.

Regards,
POCO India

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear sir/Ma'am

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]

#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#
#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#

Dear sir,
this P jagadeesh who addressed the issue already and I got a call from flipkart higher authority person Mr Abhijeeth who promised that the refund for poco m2 pro will be refunded by 11 November, but nobody picked up the mobile phone and amount is not refunded to me even though they (flipkart team, Technical visit team and Wish Master) had been confused me so many times from last 20 days .Nothing is happened in a proper way as per their instructions and they don't have proper information regarding this matter. Every time I am calling and complaining about issue. How times this same thing happens from Las yea And how times I need to wait for solving the issue. I have been waiting from the Las year till today.
Kindly understand the issue and solve it as soon as possible.
Thank you.
P jagadeesh
Phone number:[protected], [protected]
Hide quoted text

Dear sir,
This is jagadeesh who purchased poco m2 pro on November 2020 (order already attached).
kindly understand the problem which was sent earlier. Last year if replacement happened then I would not face that problem and after giving several complaints, I started using the mobile on 28 th November 2020.so the warranty period started from 28 th November 2020.so finally it is problem from company side then complete need to take further step for customer satisfaction. Kindly understand the problem of me and resolve it as early as possible.
Thanking you sir.

Hi Jagadeesh,

Thank you for contacting POCO India Customer Support. I understand that you are facing an issue with the POCO M2 Pro, and you had visited the service center and you are dissatisfied with the diagnosis, as they are asking for the charges.

We apologize for the inconvenience caused to you. Please do not worry, I will assist you with this.

I would like to inform you that Xiaomi provides a 1-year warranty over the handset for technical issues. Also, under the warranty, Xiaomi will not consider any physical and liquid damage. Similarly, if there is any damage found in/on the outer surface of the product, including cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments will be considered as physical damage, and its warranty will get void and you will be required to pay the relevant charges and taxes.

As I have checked with the details your warranty start date is[protected], and your warranty has already expired. Hence we are unable to help you in this regard.

For more warranty related information you can go through the below link: https://www.mi.com/in/service/warranty/

Also, I would like to inform you that our service center experts are authorized professionals and well-trained experts, they will never misguide you. Hence, I would request you to coordinate with the service centre and they will assist you further in this regard.

Our repair services are now available ensuring all safety precautions against COVID19 as suggested by the Government of India. In the interest of all our customers and employees, we request you to take an appointment in advance as per the availability of slots in your PIN-code and keeping the product invoice handy.

A prior appointment can be taken here: https://miservicemanager.mi.com/customer.html

An SMS confirming the time slot and the Service Centre address will be sent after you successfully take an appointment

• For your reference, here is the link for the list of service centers: https://www.poco.in/service-center

Note:

• A prior appointment is mandated for any service center visit.

• Once you books a service center appointment, you will receive a message having the phone number, address, slot, and map details of the service center.

• Walking in without an appointment will be asked to scan the QR code (to book an appointment) available at the entrance of the service center.

For further assistance please feel free to write us back. We will be glad to assist you.

Regards,

Samarth Singh Nagpal

POCO India Customer Support

Web Chat Service: https://bit.ly/pocosupport

Hotline:[protected]

From: Jagadeesh P
Sent: Wednesday, December 1, 2021 3:09:50 PM
To: POCO Service
Subject: Fwd: POCO India Support WO:ISIN[protected]-B166

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear Customer,

This is an automated e-mail acknowledging the receipt of your email. Our support team will get in touch with you within 1 working day.

Alternatively, you may use our Chat Support on https://www.poco.in and we are available all days from 9 AM till 9 PM. Also, you may contact your point of purchase for order related support.

Regards,
POCO India

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear sir/Ma'am

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]

#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#
#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#

I have purchased product from Flipkart account from registered mobile [protected] on 11/dec/2021 using Flipkart pay later, after payment flipkart will cancelled my order and send this message ( Since the item went out of stock, it was cancelled) the Payment amount 1108 will be refunded in the flipkart pay later but they not refunded in bank account I have contacted my times flipkart support team but no one can given solution regarding this. I am sending screenshots related to this purchase kindly do needful . thank you .

Sir i have ordered online product as per above details after delevery of my produuct i raiserequest for replacement and i got new headset but this product is not good as per given specification and it have a issue in that its one set not working properly.
after this i have raise return request but flipkart auto cancel my request.
so want clarification for this why flipkart cancel my request in automode.

After recieving completely different product, we requested refund from the company. But to approve the return they are constantly demanding our ID proof, which is not at all considerable.
Government clearly denies to share the private information like AADHAR CARD or PAN CARD, despite this flipkart is asking to mail them either of these two.

I had placed an order with Flipkart on 21st Nov 2021 with order number OD[protected] and paid Rs 1660/-. The promised delivery date was 30th Nov. But it did not got delivered then. Later, promised delivery date got extended to 3rd Dec. But it did not got delivered then also. Now, on the app, it got updated that issue will be resolved by 9th Dec. Between this period, I called Flipkart executives for follow up regarding delivery but all said to wait till 9th Dec.
On 9th Dec, issue did not got resolved and in the evening, I got message that issue will be resolved by 10th Dec. Today is 10th Dec but the issue has not been resolved yet. I have not been given expected delivery date nor I have been informed with issue resolution. I have called Flipkart Customer Service executives more than 20 times but no satisfactory reply was given.
It has been more than twice the time by which the product was expected to be delivered. I have been waiting patiently but still it has not been delivered. As the product is an USB adapter, I cannot work from my laptop efficiently without it. I have paid for the product and was expecting delivery within time. Delay in delivery and issue resolution has caused harm to my office work.
I ask for issue resolution as soon as possible and compensation for late delivery.

Sir my mom not understand name but a delivery boy give my mother a product and say this is your son's order and i want to my money back .
flipkart order id is - OD[protected] AND BILL on Surjeet singh
adress - badi naher chaukabag lalitpur but my name - sanjeev prajapti
i request you please back my money.

Hello kindly close pay later account limit ₹60000 from [protected]@gmail.com and provide me NOC regarding same.