Flipkart Complaints & Reviews

Dear Flipkart team.

This is very Disappointing to inform you that We have got a personal relationship manager service for our account that is INDIAN HOME FAB PRIVATE LIMITED. We have bought that service for rupees ₹14, 159 DATED ON 21 SEP 2024 But they didn't provide me any relationship manager for us & As per telephonic conversation, they didn't even provide me any phone number for the concerned person.

I have purchased mobile from flipkart but my mobile not delivered on time delivery person also not behavior good, regarding this i complete to flipkart customer care but 0% support, i still not get my product and flipkart not taken urgent serous matter, i request to indian consumer as soon as resolved issue because of that i faced mentally and emotionally problem

I need justice any how

Hi Sir/Madam, My name is Rukshana Banu, I paid 12, 640 INR and placed a Mobile phone order on Flipkart Online on 21/09/24 via Order ID. OD[protected] and due to financial reason I cancelled my order before it was shipped or delivered, but when I tried to Cancel the it shows me the message - Cancellation is not possible for this Order. I tried to call the customer care but nobody seems to be helping, I even tried to call delivery person, he disconnects my calls, the flipkart customer care always send me email saying we are sorry and we are looking into your issue but there is no information on my money or when I wil get refund, I am a mother of 1 kid, I need this money very much, I am very disappointed and frustrated as I have lost 12, 640 INR in Flipkart online Sale Scam, please help me get refund and compensation. I have attached screenshot of my order. Thank you - Sincerely Rukshana Banu

Complaint Against: Flipkart

Order ID: [OD[protected]]

Product Name: Samsung Phone

Dear Flipkart Team,

I am writing to raise a complaint regarding my recent purchase made in error on Flipkart. I accidentally placed an order for a Samsung phone under the "Lowest Token" offer and paid a token price of ₹999, mistakenly believing I could cancel the order if needed.

Upon realizing the mistake, I immediately tried to cancel the order, but I was informed that the token price of ₹999 is non-refundable. Despite multiple attempts to resolve this with your customer service, I have not been successful.

As this was a genuine mistake, I believe it is unreasonable to withhold the token price. I kindly request that the ₹999 token price be refunded, or at least credited to my Flipkart Wallet for future use.

Please reconsider this situation, as the order was placed unintentionally, and I would appreciate your assistance in resolving this matter.

If this issue remains unresolved, I will be forced to escalate the complaint through the National Consumer Helpline.

Order Details:

Order ID: [OD[protected]]
Token Payment Amount: ₹999
Purchase Date: [[protected]]
Contact Information: [protected]

Name: [Vaibhav Singh]
Email: [Dhansingh[protected]@gmail.com, Vaaibhavsingh[protected]@gmail.com]
Thank you for your attention and assistance.

Sincerely,
[Vaibhav Singh]

I had Raised a Query on 26th August that I am unable to use the offer and About my expiry of egv wallet so on 30th August flipkart has Given me Resolution that they are Refunding the whole amount into bank and after that On 4th, 12th, 18th September i have Continuously received mail which says Refund is in Process and For sure it would be done in 72hr and would take 5 business days to reflect into my Bank account .
But after the timeline Cross i talk with them so they said Sorry Can't Give refund .
How Shamefull is this they make Promises each time for refund and at the end they Directly lied .

Dear Flipkart Customer Support,

I am writing to express my deep frustration and disappointment regarding the blocking of my Flipkart account on 26/09/2022. Despite numerous attempts to resolve this issue through your customer care, I have not received a satisfactory resolution. Each time I contacted customer support, I was informed that the backend team would reach out to me within 48 hours. However, it has been almost two years, and I have yet to receive any communication from the backend team.

The reason provided for blocking my account was the cancellation of recent orders. However, I only canceled 2 or 3 small items that had not yet been shipped. As a loyal and valuable customer, including being a Flipkart Plus member, I find this action extremely unfair and unjustified.

Currently, I am forced to use a family member’s account, which is also a Plus premium account. However, there are personal items that I need to order for my safety and respect, which I cannot do comfortably using someone else’s account.

I kindly request you to unblock my account as soon as possible. I am willing to provide any necessary proof to resolve this issue. Without access to my account, I am unable to use Flipkart comfortably and efficiently.

Please take immediate action to restore my account. Your prompt attention to this matter would be greatly appreciated.

Returned the product, later message came of AMOUNT REFUNDED, but, it not came in account.

Order id= OD[protected]

I purchased a Lenovo AMD Ryzen 7 Octa Core 7730U (16 GB/512 GB SSD/Windows 11 Home) V15 G4 Thin and Light Laptop (15.6 Inch, Iron Grey, 1.65 Kg) from Flipkart. After unpacking, I found multiple issues with the laptop, including heating problems, fan noise, display and speaker disturbances. I requested a replacement, but the seller rejected the request. When I contacted Flipkart customer care, they informed me that they have no control over the issue and can only escalate it to the seller. They advised me to convince the seller to approve the replacement, as they could not offer any further assistance.

I paid 40K for this product and ended up with a defective item, which has been a waste of both money and time.

My suggestion to anyone looking to buy electronic devices on Flipkart is to be cautious. Flipkart acts only as a middleman between the buyer and the seller and does not provide resolution for product issues. It is best to visit an authorized center to check the quality of the product before purchasing.

Order ID:
OD[protected]
Order Date:[protected]
Invoice Date:[protected]

I had payment with Flipkart on 13 Sep By My Phone Pay Wallet. But It's not showing in Flipkart Account even after 24 hour's. And Money Is Deducted from my account.

I ordered a Google Pixel 7 Pro on 1st September 2024 and received it on 3rd September 2024. After just three days o[censored]sage, I started facing a severe heating issue with the phone, making it uncomfortable and unusable. I reached out to Pixel support, who directed me to Flipkart for the retailer’s contact details. However, Flipkart informed me that this issue must be addressed by the brand.

The phone's heating problem is a major functional issue, and I should be able to return it under Flipkart’s policy. I am extremely disappointed by the lack of resolution from both Flipkart and Google. I kindly request immediate assistance in processing a return or exchange, as this issue is affecting my experience with the product.

Category: Mobile Handsets

Country: India

I am writing to express my concern regarding the protection plan I purchased for my washing machine from Flipkart. I registered a complaint on July 30th due to some issues with the washing machine. Despite my numerous attempts to resolve this matter—approximately 30 calls, each with assurances of resolution within 48 hours—I have yet to see any progress or receive a satisfactory solution.

I would greatly appreciate your prompt assistance in addressing this issue. The Order ID is OD[protected].

Thank you for your attention to this matter.

Dear Sir/Madam,

I am writing to bring to your attention an issue I am facing with my Flipkart account. My registered phone number, [protected], has been lost, and I no longer have access to it. As a result, I am unable to receive OTPs or any other communications sent to that number.

I kindly request your assistance in updating my phone number to [protected]. Below are my account details for your reference:

Name: Subair Edasseri
Registered Email ID: [protected]@gmail.com
Old Phone Number: [protected]
New Phone Number: [protected]

I would appreciate it if you could process this request at the earliest convenience, as I am unable to access my account fully without this update.

Thank you for your prompt attention to this matter. I look forward to your positive response.

Yours sincerely,

Subair Edasseri

I don't get my order from Flipkart, seller name Xonight e-commerce still I have facing problem and harrasment from this site

I had ordered a Malayalam book named "Prakashasindhu" Written by Smt.Suvarnna Nalappat. But another book was delivered. I made a request for replacement which was accepted. But on 23rd August this request was cancelled without any replacement. Then I contacted the customer care and again a replacement order was made and the book was supposed to be delivered on[protected]. But they again cancelled the request without replacing the book. This is my grievance. I want a replacement of the book or refund of the amount. Please do the needful.

I was order 32 inch led tv from flipkart. but defective product deliver.
3 time to raise completion for replacement but they are no replace mt tv and no refund.
23 aug. 2024 order 32 inch tv
plese halp me out for this issue

It's been more than a month Flipkart not delivering my order even not cancelling this order .. costumer service not answering well kindly make a action and return my money

I have bought a Motorola Washing machine from flipkart in 13 June 2023, during the installation on 21 June 2023 I have also bought a Complete Protection Plan for the product worth Rs 2250 from sister company of Flipkart named Jeeves. On 10 May2024 the machine started leaking water. On 16th May 2024 I registered a complaint on Jeeves as I have a complete protection plan against the liquidated damages/other issues. On 17th of May a technician came and identified that water is leaking from the front gasket of the machine and the same needs to be replaced. The technician submitted a request for the part and told us that the part will be made available latest by 24th May and will be replaced within three subsequent days. I have waited till 24th, thereafter I have called the customer care several times but no update on availability of part has been provided. Further, I have called and mailed the Jeeves customer care several times, but did not get any update on the availability of the part. For every mail and call they have the same reply which is "wait for 48 hrs".

After getting frustrated from their response, on 09th June 2024 I registered a consumer grievance ref no 5892296 in the consumer helpline. After the filing of grievance I have got a call from Flipkart Customer care that replacement/repair of the part is not possible and they will provide full refund of Rs 25, 240/- from them, after pickup of the non-working machine within 10 days. On 30th June 2024 I called Flipkart as the product was not picked-up. The flipkart representative said that they will pick up the product in 3-4 days. I called flipkart again on 05th of July 2024, then he told me that I have to call the Brand (Motorala) . After getting this response I got annoyed with what was happening in the issues. I again called the senior executive of Flipkart, and he assured me that as Flipkart has already committed for full value refund so I dont have to do anything from my side and they will resolve the issue by themselves. In between I got emails that I have to contact the Brand for which I am not agreeing as It is the flipkart who committed for full refund without any further action from my side.

Based on above I have again lodged the consumer grievance on 31 July 2024, ref no 6065911, but so far I have not got any response from there also.

On 11 August 2024 I have contacted the Flipkart Brand Motorola in a Hope to get the repalcement and refund from them. Since then I have called multiple times but nothing is being done and every time they say your long pending issue will be resolved on priority.

Details for reference is as below:

Flipkart Order Id: OD[protected]

Jeeves Protection Plan: CPJVVN[protected]

Jeeves Claim id: CLAJVS[protected]

As the brand Motorola, Service Provider Jeeves are sister companies of Flipkart and I have also got call from Flipkart regarding full refund of the product treat Flipkart as main party in this irregularity with the consumer.

OD[protected]

Damage oil received from flipkart due to poor packing the product damage qty 3 box damage rs 1335 wasted all 12 packet received damage of 3 box 4*3

Frustrated from seller due to poor packing please refund my money back rs 1335 wasted

Call me immediately

[protected]

I had ordered a laptop from flipkart on 23th July 2024 for which I got it's delivery on 29th July 2024 and coincidentally I received a undamage but and defective product which has dead pixel(dark spot) on screen, for that I raised an issue for replacement on same day 29th July 2024 but due to incomplete information i received and call and they said that due to incorrect information your replacement has been rejected an a new request has been generated by us after that technician was going visit my place by 17th August 2024 but it never came and not a call or an message came other than that I have to call again and again for update they always told me to wait upto 17th August 2024 so i called on next day they told me that due to technical issue we have extended your technician visit by 21th August 2024 so waited and again technician didn't came so call again and they again extends my technician visit by 24th August2024. An one whole month for replacement .

[Incident: IN[protected]]

I want to update my mobile number. But there's an issue. I lost my old number so I can't change the number.
Old number which I used for Flipkart account create[protected]
New number i want to update with old one-[protected]
Pls help