Flipkart Complaints & Reviews

Please refund my money 1592...

Hi.
I purchased a phone from Flipkart. I am facing issues with the product.
There is no customer support to connect. There is serious bug in the application. It is not directing to customer care. I am really fed up trying to reach help from customer care.

Fathimathul Nisana Loolu
Modern ENT super speciality institute
Pottammal junction, kozhikode, 673016
[protected]@gmail.com
[protected]
28th september 2023

Consumer Court
Flipkart

Subject: Urgent Request for Assistance - Unauthorized Order Received

Dear Grievance Officer,

I hope this letter finds you in good health. I am writing to express my deep concern and seek your immediate assistance regarding a recent issue I encountered with an order from Flipkart.

On 26th Sept 2023, I received an unexpected delivery from Flipkart containing a product that I did not order, and it was not placed by me or anyone I know. This incident has left me quite distressed and concerned about my safety and privacy. I promptly contacted Flipkart's customer support to report this unauthorized order.

To my dismay, I was informed that Flipkart's policy does not allow for the return of products in such cases, which has left me in a vulnerable position. As a young woman, I must prioritize my safety and privacy, and receiving unsolicited items raises significant security concerns.

I want to make it clear that I am not seeking a refund for this order; my primary concern is to return the product and have it removed from my possession. I kindly request Flipkart's assistance in facilitating the return of this item, as I do not feel safe having it in my possession.

I understand that Flipkart has policies in place, but I believe that exceptional circumstances such as this should be considered with empathy and understanding. I trust that Flipkart's commitment to customer satisfaction and safety extends to this situation, and I request your intervention to resolve this matter promptly.

Please find the details of the unauthorized order below:

Order ID: OD[protected]
Product Description: Victoria's Secret New pure seduction mist and lotion combo
Delivery Date: 26th September 2023

I kindly request that you investigate this matter and initiate the necessary steps to arrange for the return of the product at your earliest convenience. Your prompt attention to this issue would greatly alleviate my concerns and restore my faith in Flipkart's commitment to customer safety and satisfaction.

Thank you for your understanding and cooperation in this matter. I eagerly await your response and a resolution to this issue. You may contact me via email at [protected]@gmail.com or by phone at [protected].

Sincerely,

Fathimathul Nisana Loolu

Hello,

I am a valuable Flipkart Plus customer since years. I shopped many products
on Flipkart. I am very well aware of Flipkart return policy. Infact I ordered products in large quantities for me and my family and friends.As I above mentioned that I ordered products in large quantities so several products that I received, had manufacture defects and some were wrong products that I didn't order means I received different products. So myself made return requests on my Flipkart and return these product .Due to hight rate of return and ordered product Flipkart block my account.So now i request that please unblock my Flipkart account, so that I can resume shopping on Flipkart. I also want to tell that i have wallet balance rupees and more than two thousand super coins balance in my Flipkart account. So again
request you that please unblock my Flipkart account.

Thank you

I am not able to purchase product on Flipkart because it is not deliverable to my pincode and the product is still available.

I have ordered a washine machine on 27th sep 06:00am through my wifes mobile phone from flipkart app.The money was deducted from my credit card on the same time but the order is not reflecting in flipkart app and i have not received any response from flipkart on delivery.

Request you to intervine and refund my money or the product which i ordered

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

I had placed an order for a Tcl tv on 27th September 2023. But the order is not reflecting in the order section though money has been debited. I called the customer service but was told to wait for 24 hrs. Today, I called again and was told to wait for another 24 to 48 hrs. Then I was told by another that the order had been cancelled and the amount refund has already been initiated. She will share the refund id with me over mail and phone. But I dint receive any intimation. Then another person told me to wait till 2nd October and said that the earlier person had lied. This is highly unacceptable and unexpected response from a company like flipkart. I can now neither cancel my order nor buy another TV. I have to just wait. And there is just no order reflecting on flipkart.
What to do?

On September 18th, I was not able to login my Flipkart account. It was showing 'Blocked Account. Send you registered email/phone no. to [protected]@flipkart.com'. I talked to the customer support 11-12 times but they are just giving dates. I also sent registered mobile number to their account validation email that is mentioned above.

Kindly request you to check the history regarding the order ID : OD[protected]...

I am not able to place an order because Flipkart won't accept payment with my card which worked on Flipkart earlier and works completely fine at other online sites like Amazon. The error says that "Transaction amount exceeds the risk limits defined by the bank for this card". After getting this error I have tried my card at other sites and it works indicating that problem is on Flipkart's side

If flipkart unable to resolve my query which was raised a long days before and yesterday also then let me know.
My flipkart pay later option is not working it is always saying "Transaction was declined on the basis of risk check".
My contact number is [protected]

Earphone speaker not work

I have ordered Moto G54 which was supposed to be delivered today. Since morning I'm trying to contact delivery boy as I'll be unavailable at certain time but he isn't answering my calls. The delivery boy came to my house but I was out, he called me I wasn't able to pick up the call. And I have tried 50 times to call back but he isn't answering. I ordered from flipkart hoping it would be delivered within 2 o clock but this delivery experience has been horrible. Deliver the order by 4 o clock. Did not expect this from flipkart.

I have ordered pixel 7 mobile with back cover and adapter. Money was deducted but order is not reflected in the website or application. Did not receive any confirmation email or message on the same

I purchased Poco F4 5g from flipkart on 29th Jun 2022, when I try to download the invoice from flipkart for warranty purposes there is always an error messege "Oops ! Taking longer than usual time
Your invoice will be sent in next 10 mins. We have created an issue for your inconvenience. You can track it now."

I also contacted flipkart support but everytime they told me that they sent the invoice on my email but i didn't...

I have ordered a phone on sat'day - 23rd Set'23 and its supposed to deliver by 24th Sept.
Its not delivered on 24th, 25th, If you look at the oder status, everyday they update with same status.
How can my order reached and left same location Malur - in the attached screenshot

If they knew- there is a logistics issue, it should have been informed while ordering. Pathetic service and this is not the first time order is delayed.

Raja Sekhar
[protected]

My account blocked due to multiple times o[censored]sing return items. Your delivery boys are not delivered all grocery items. So, I raised refund for those products. I complaint about this through customer care executive also. Continuously 3 times facing the same problem. Finally I got blocked from your side. I don't know why I got blocked because the problem is from your side only. Kindly unblock my account.

I ordered a cot today. I selected COD and for confirming the order, I paid 999 as initial amount.Order is not placed but amount is debited.Can you please help me on this? Order should confirm or else refund my amount. Please refer attached screenshot for order ID and transaction ID.

Order ID : OD[protected]
Spykar Super Skinny Men Black Jeans product received in damaged condition, which is not yet picked up by courier and return pickup initiated from Flipkart end. Kindly look into this.

I tried bookin flight ticket payment deducted but no ticket please help
Ph no [protected]