Flipkart Complaints & Reviews

I order asus rog strix with order Id-OD[protected] on 13 October
However I'm sorry to say that leave apart the delivery, the order hasn't even my shipped yet. All the messages and calls to CUSTOMER care have gone in vain.everytime they repeat the same thing that flipkart team is looking into it and will provide upgrade and everytime they say that the shipment has been delayed by seller. My patience I now slowly getting over and I'm getting frustrated.my whole work has been standstill due to late delivery of my laptop.flipkart have been mentally harassing me for past 1 week and I'm passing through a lot of trauma. Flipkart is a ### company with terrible service . I would advice everyone not to but from flipkart . I will also not buy from Flipkart every again. Earlier they said by order will be delivered by 20 and now they shifted to 27..no wonder they will shift it again...ship the order or I'll sue the company in the consumer court .

Hi I am Hemant. I have used Flipkart pay later for shopping in October month. I have returned some orders due to size or wrong product delivered. And still I'm waiting for my refund amount since 10th October. Due to technical problems I have faced a lot of issues.flipcart is not working on my issues. Even when I called customer care they were saying we car working on your issues but still my issue is not resolved. Please solve this technical problem in Flipkart pay later as early as possible.

This complaint is for the order ID- OD[protected]
I have Ordered this on 4thOct 2021 and the expected delivery was on 15Oct 2021.

But what I can see is that the delivery date has been extending again and again like 16oct then 20 oct then 23oct and recently they gave me the new one which is 23 oct.

@Flipkart my only concern is transparancy. You should provide details on portal or in a app about delay.

Kindly deliver my order ASAP or provide some compensation for this large delay.

I've ordered a gshock watch for Men on 8th september 2021 vide Order ID - OD[protected] which was delivered to me on 12th september 2021 amounted to 7915 but instead received a defective product. The product was dead on arrived An immediate complaint was raised by me but after some complaints my account has been blocked by flipkart sying my account has high no of returns but I haven't returned even 1 product yet so I registered many complaints and I was given an intimation to wait for the next 3-4 days a but for which no heed was paid by company. Multiple complaints were also registerd by me but in vain. Since the product delivered was itself defective, the pickup could not be raised Return Requests were denied by the company stating the reason which was itself mentioned wrong by the seller. I contacted officials through Helpline and company local office but no corrective actions were taken. The experience of online shopping at Flipkart from last year has not been good as I've faced similar issues with my friends account in the past also to which I did not move legally and got it resolved after several attempts. All this has lead to a lot of problems and frustration on to me. I holds all necessary call recordings which will be made available on demand for how I has been fooled by Customer Service. It is high time I'm waiting for any response from the company for the loss I've occured and on the way to taking strict legal action against the company.

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Old number-[protected]
New number-[protected]
nayak.[protected]@gmail.com

I ordered a SAFARI Mosaic Check in Luggage - 26 inch on 02/10/2021.This product Delivery date was 10/10/2021, but to day in 20/10/2021 after waiting 10 Days i cant get my Product.

orderd id - OD[protected]

Flipkart can't even ship my product since so long time...inspite it is prepaid order and i am plus member since so long.. worst Service ever got frm Flipkart

Hi I tried ordering a shoe rack from Flipkart and the money was deducted from my account on Gpay but the order was not placed .
I tried calling customer care but no help.
Please resolve my issue. Money deducted was 11560. I am adding a snapshot of my Gpay transfer

I have ordered 2 luggage bags on 16th of October 2021. And within 5 mins i have cancelled both the orders for some reasons. Its 20th of October now and I haven't yet received my refund amount yet. Orders section of flipkart shows that my refund amount has been credited to my bank account, but i haven't received the money yet. Please help me with the issue.
payment mode : SBI Debit Card

I tried order a shoe rack from Flipkart and money was deducted from my Google pay which was 11560 Rs. but it shows that order is not placed.
Please help.
Thanks

Flipkart giving dates after dates,
they missed promise date 3 times,
I bought laptop on date 03/10/2021,
first promise date was 09/10/2021 and they missed it.
and then second was 12/10/2021 also missed it.
and then third they told was 18/10/2021 (wasn't on app or website via phone call) and today is 20/10/2021,
they again date forwarded to 25/10/2021.

My product is laptop, worth above 1, 00, 000 still nobody giving attention like this price is nothing.

My main problem is that I can't cancel it because
1) that product is not available all the time
2) sometime its not reachable on my area-pincode
3) it cost 15000 more than it is now
I trusted flipkart for this product and nothing good came out of it, now I can't purchase it on amazon either prices are high everywhere, Its clearly fault of FLIPKART

I want product, but they always says "we took your complaint, forwarded"
they just takes complaints and make the customer wait. they are not giving me address of where product is, so that I can pick up my laptop hence they failed to do so.

I ordered a iPhone 12 20th October is the expected delivery date in morning showing product is out for delivery but I called the delivery boy about 20 times he didn’t respond and didn’t deliver the product now it is 9pm

Flipkart Order Id OD[protected]
Item- Maniac printed man hooded neck black gray t shirt. Order cancel dtd. 02/10/2021 refund amount Rs.396/- Pay through google pay on 02/10/21.

Seller refund initiated but not credited to my account till now.

I am not get my money refund
On 7th October I tried to order some items which price was rs1188 .
The amount 1188 was deducted from my Paytm wallet at 10.56pm
Transection I'd [protected]..was successful
But at Flipkart order not placed ...after that ...till today I am not get my money refund...
I am sharing my transection profe...
I am requesting you that kindly refund my money
...
On the same day another order was placed on 11.15pm at the same amount I mean 1188
So that ... I request you that kindly refund my money

My order id OD[protected] from Flipkart is not delivered and money is deducted….
Pls help … I have been complaining since 10 days on Flipkart support but ni solution yet

I have created flipkart account two years back with a mobile number [protected]. Few months ago, I lost my mobile phone and the number.

The main problem is when I tried to update my new mobile number, the otp's are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as I lost the number and I don't have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
email id- [protected]@gmail.com
registered mobile no (lost) - [protected]
new mob. no. - [protected]

Dear Flipkart,

Order ID :- OD[protected]

This is regarding Acer Nitro 5 Ryzen 5 Hexa Core 4600H Laptop

We have ordered the laptop on 2nd Oct 2021 from your website Flipkart - Order Value 55990 - Payment Mode - Card - Delivery received on 5 Oct 2021. (Seller - CORSECA)
All packaging is good and started unboxing. we tried to start laptop but it’s not working & Dead & Informed Flipkart Its dead pleas replace it.

A. Flipkart schedule Technical visit with Jeevs :- 1st Tech visit completed - Remark given product is dead
- we have received text your return cancelled ( customer support said return rejected because customer don't like product)

B. 2nd time Flipkart schedule Technical visit with Jeevs - Remark given laptop dead on arrival & Not working
- we have received text your return cancelled ( Customer care said given remark is different - issue resolved & product dead)

We asked Flipkart why all time jivas Tech visit remark and flipkart remark are different just they apologies and given solution.
After 3 rejection & 7 days multiple conversation we got replacement on 12th OCT.

12th October we have received laptop and created unboxing video also & surprisingly replaced product also dead.

A. 13 Oct Morning 6.00 AM I asked Flipkart support for tech visit & Return but Flipkart said No need tech visit only schedule pickup.
On 15th Ekart came for pickup and denied & Inform flipkart to schedule tech visit. ( EKART given wrong comment - product mismatched)

B. on 16th Flipkart schedule 1st Technical visit with Jeevs :- Flipkart Executive Not visited & given product mismatched Comment.

C. on 17th Flipkart schedule 2nd Technical visit with Jeevs :- Flipkart Executive Not visited & given product mismatched Comment.

D. Dated 18th oct 2021 again rcvd a Misscall from tech visit person and then rcvd a message stating as:
Dear Customer, our technician tried calling you for TECH_VISIT of Acer Computer (AN515-44/ AN515-44-R9QA / AN515-44-R8VS) (Case ID: FLVA-EE15AV-62TH7A-WKL3O9-1OHMCCT), however, could not connect. We will call you back. For any further assistance, please reach out on http://fkrt.it/KAL428uuuN. Pls share feedback http://fkrt.it/nt5HGvNNNN
-Flipkart

E. on 19th morning Flipkart schedule 2nd Technical visit with Jeevs - Flipkart Executive visited & (given remark - dead on arrival )
- we have received text your return cancelled ( Customer care said given remark is different - damage body & product dead)

Dear Customer,
TECH_VISIT of Acer Computer (AN515-44/ AN515-44-R9QA / AN515-44-R8VS) (Case ID: FLVA-D1JQ5Y-7G5B4F-NKCT48-RC7HXYS) was successfully completed. Your Return will be CANCELLED.
Pls share feedback http://fkrt.it/RDrPUhNNNN
We hope you are happy with the service provided. For any further assistance, please reach us on http://fkrt.it/R8p4_vNNNN
-Flipkart

F. Called to Flipkart asking for resolution, person informed the feedback is wrong required to reopen case with proper remark. And so he did as informed dead on arrival.
Today Date 19th Got the Call from Flipkart very confidently saying, your issue will resolve, and the courier will reach you on 20th
Return Request Approved on Tue 19th oct 3.30pm
Tracking Details as follows. Dated 20th Oct (https://ekartlogistics.com/shipmenttrack/FMPR[protected])
Tuesday 19 October 03:31:25 PM Jhajjar Pickup Requested
Wednesday 20 October 09:05:56 AM Nagpur Out for Pickup
G. Date 20th Oct. Rcvd the Message
Out for Pickup: acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com, will be picked up before 9pm today by an EKART Wish Master (call [protected], PIN 187). Keep the product ready with all accessories and tags for verification.
After Waiting Long hours again I asked the status @ courier reverse pickup, instead they asked me whether courier guy picked the product I said no.
Below are the Chat Details 20th oct 2021:
Please confirm whether the pickup of your product is completed or not.
3:24 pm
Not completed
3:24 pm
Thank you for sharing the details.
3:25 pm

And Mail I received:
Hi M-------,

We're writing to you in continuation to your last contact about the pickup status related concern for.

As confirmed by the courier service provider, the pickup of your product was cancelled. However, since you've confirmed that the pickup of your product was done even after the cancellation, please send us a snapshot of the pickup {acknowledgement receipt/SMS} by replying to this mail. We will look into this and help you further.

Hope to hear from you soon.

Thanks,
Shivang Joshi
Flipkart Customer Support

In this Regards, who is misleading?

H. The Matter Will Not Stopped here next message was:

Pickup Rescheduled: acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com could not be picked up today. We will try again tomorrow. Click to give feedback: http://ekrt.in/u11iCvNNNN
Again I requested the Call, and received on
Flipkart Service guy said the matter with wrong remark of broken and damaged product and required to be reopened again with correct remark.
Here How Flipkart Service are playing with Customer, on 19th only Tech visit Given remark as Dead on Arrival and escalated as per previous conversation.
How they are cheating with us.
And the next message I received as:
Issue Craeted and will resolve on 21st oct 10.49AM.
Also the mail..
Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 21 Oct, 10:49 AM.

Thanks,
Flipkart Customer Support

At the End Rcvd One more call time 7.45pm 21st oct 2021, kya sir app mujhe sun pa rahe..3 times…and disconnected and rcvd message as usual trying to get in touch…..

Everytime seller rejecting order and flipkart only watching.
How it is possible every time Technical Person visit remark is getting changed.
Number of time seller rejecting return or refund request without any reason.
Clearly looking like Flipkart is Involved in this case and manipulating things.

Hi, from today I'm continuously receiving messages from flipkart every minute.
It's really annoying.
I have been getting this message from 6.46 till 7:5 passed..
Please check the attached screenshot with timing in it..
I'm still receiving it..

Hello,
On 17th Oct 2021 I purchased 55 inch LED android television from flipkart. I purchased this TV using no cost emi offered by flipkart. Mode of purchase was through credit card of ICICI. But next day I found that whole product amount is getting shown as outstanding in my credit card statement. This amount was Rs 42694/- .
On 18th Oct 2021, I wrote mail to flipkart grievance officer seeking clarification as how this happened. They promised me to call on 19th Oct and reply me by 20th Oct eod. But they neither called me nor replied me by eod of 20th Oct.

I feel completely cheated by this act of flipkart. They are not converting product cost to emi as what I selected on their app.

I have attached screeshot for your reference.

I have purchased a feature phone from flipkart on 19th October2020.
I am trying to exchange the phone with the new phone and when I am entering the IMEI number of the feature phone it is not getting verified.
They have sold the fake imei phone.
Find the attached screenshot