Flipkart Complaints & Reviews

Ordered the HP laptop on 5 October 2021, Received on 12 October 2021 through #Flipkart with Order ID - OD[protected].

The product I received has a manufacturing defect as the screen appears to have a "brown colored rectangular spot right at the center of the scree" which is more visible when the background color is light and create issue while normal usage.

Not accepted from such a big brand #HP and #Flipkart assured seller, I have raised the issue and request a replacement with a brand of new laptop on 12 October 2021 itself at 11:30 PM but my issue is still not resolved. My time and patience is going in vain.

Urge you to please look into this as soon as possible as I need a laptop urgently can not deal with this NG product. And after spending 36, 250/- I am not in a position to take any further risk.

Secondly, the seller name reflected is PETILANTE ONLINE however the invoice came in the name of IDOSPIRIT PRIVATE LIMITED, WB.

Please understand on the customer end, and provide the resolution as soon as possible.

OD[protected]

I had ordered a CASIO Classwiz FX-991EX Scientific Calculator.
Originally I got an unit in decent condition, but only one problem, the cover was too loose -so I requested replacement.
--As per tracking details it came from Gurgaon.

The replacement I received has fingerprints & gunk on solar panel, and scratches on plastic. Also seal was broken inside the casio box (bubble wrap envelope seal inside it).
--But, the tracking details reveal that it came directly from Kolkata WB - which is my nearest city - instead of coming from Gurgaon again.

Therefore, it would appear to me that for replacements, Flipkart is sending people the returned products of other users.
Likely I got the returned product of some other person in my state (WB)- hence it originated from WB itself.

By now, 2 agents have informed me that 2nd time replacements are also possible if you contact customer support. Even when you are getting only refund option, you can contact us & we can book 2nd time replacement.

But for this product there appears to be some glitch & they told to try 2 days later if they can get the option then.

So I would request Flipkart team to kindly book a 2nd time replacement for the same, the seller was RetailNet (flipkart itself)- so it should be no problem.
I purchased this in sale & now the price has gone up.

I have ordered 15 groceries on 25.09.2021 on Flipkart. Proposed delivery date was 27.09.2021.But on that very date they only deliver 05 items out of 15, saying rest will be delivered on 30.09.2021.But from then they delaying my delivery day by day. Today is 17.10.2021 and still no confirmation of delivery. A lot of calls have been attended by different customer service agents in different times but they only repeating the words "your problem will be resolved soon" and taking a time of next 48 hrs. for resolution at each time they talked. they are extending times for last 20 days without a resolution.Now Flipkart consumer helpline denying their responsibility on delivering items. I cant wait more as those are daily need products.my details are given below: email id: mr.[protected]@yahoo.co.in contact to flipkart :+91 [protected] order id : OD[protected]

Hi,
I have order a product on 3rd oct and the first promise date was 5th Oct later the date changed to 13 and till now I have not receive the product such pathetic services from Flipkart.

I have made numerous complaint but no response receive from their end I am fed up with the third class services

I have ordered an item on oct 3rd, the expected date for delivery was 7th then later it was changed to 12th oct 2021 as for today I still haven't received the product .I have been calling the customer care but my issue is not resolved .I has reached the almost reached the nearest hub 5 days ago but there isnt any moment since then.

I purchased an mobile from flipkart on 3-October-2021 bearing order number OD[protected] and the product was delivered to me on 4-October-2021 and since then I have raised a complaint ‘n’ number of times that the “Invoice isn’t available in the website/app of flipkart”. Furthermore, every time I raised a complaint, the customer care representative would state the same point that “the delivery of item isn’t updated in their system and will be resolved soon”. To substantiate my point, I have attached a screenshot as well. Additionally, if any issue arises in my phone, I’ll not be able to visit the service center because I am not provided with the invoice yet and also flipkart should be aware that selling a phone without tax invoice is totally illegal.

I ordered a ROG laptop. On Flipkart app it shows that the promise date of shipping was 13th Oct and promised delivery date is 19th Oct but till now my product is not shipped how can I expect that it would be delivered by 19th of October. When I call Flipkart customer service they always told me to wait till 20th of October but doesn't give me any proper reply regarding the issue. Now I even don't will I will get my order as I got this laptop in big billion day sale and do not like if Flipkart will cancel my order. At this time I don't know should I will need to search for other laptop in sale or Flipkart will deliver it at promise date.

Its been 8 days since i raised complaint and still not getting my money back. Resolve the issue as soon as possible

Product not even shipped even when itthe date of expected delivery has passed by. Asus R9G Phone 5 256GB Black variant ordered at 3rd October 2021 and expected delivery was till 16th of October.

I tried to order provouge jeans, himalaya face wash, perfume from flipkart on 7th oct 2021 of rs. 855 and when I payed the money from my Paytm wallet, it was successful but the order wasn't placed. I waited for refund but it have being some days but no refund yet.
So please revert the transaction and give me a refund.
Order Transaction Id is attached
Please help me asap

I didn't order anything. But on[protected] at 9:58 am and 10:03 am some amount of money deducted from my bank account (PNB) to Flipkart upi I'd.
The IDs are- [protected]@ybl and flipkart.[protected]@hdfcbank respectively.

Flipkart please refund my amount as soon as possible.

I placed mobile order through Flipkart and it's came to my nearest hub but due to delivery boy it's damaged at nearst hub so they requested new mobile phone from seller and then I am tracking my order from last 8 days it's showing me 3 times came to my nearest hub but didn't out for delivery I contact customer care they told me first time to wait till 13th of October after they told me to wait till 19th of October and now they told me to wait till 21. I already paid for my order and I place my order within offer time I think seller don't want to give my order thats why they delayed my order so many times.

Order number : OD[protected]

I have placed I phone 12 mini order during big billions day offer and they committed to deliver my order on 7th Oct. order reached to my home town located Flipkart hub on 5th however they didn't delivered. after lots follow up they committed another delivery date that is 9th Oct however they again failed to deliver on 9th. on 9th Oct again I did lots of follow up and, they were saying issue will be resolved on 13th Oct and, then given another date given that is 14th. on 11th Oct I got below msg """""" Flipkart Update: Sorry, your order for APPLE iPhone 12 Mini Blue has been delayed. A Gift Card equivalent to the shipping charge will be provided on order delivery. Alternatively, you can place a new order for this item. In appreciation of your patience, a Gift Card worth Rs. 2000/- will be added to your Flipkart account post new order is delivered."""" the same thing came on 14th Oct also. I preferred to wait for delivery because I phone 12 mini 64gb price reached to 45 k however during offer period it was 38k without bank offer. why should I placed new order on higher price so I preferred to wait for delivery even Adeeb from Flipkart he also mentioned yesterday you will be getting your order for sure and they are doing follow-up and, today morning, I got message that my order has been cancelled. Flipkart broken his promises more than 3 times for the same order and given wrong commitment. I want my order to be delivered on same price which It was given to me on 3rd Oct and need compensation on this harrasment which I have faced during this process. I was not able to travel anywhere because of this order as my phone was also in exchange with this order.

Flipkart called me twice and offered 2k gift card after new order placed however now price reached to above 45k and exchange also not available. Flipkart already refunded the money but my case is related to compensation and order to be delivered on committed price.

I don't want 2k. I just want my order to be delivered on the committed price which was offered to me on 3rd Oct along with bank offer and mobile exchange value.

Hello sir/madam,

I was ordered POCO M2 pro on 03/10/21 and I received the parcel on 08/10/21. While I opening the parcel I found that the mobile is POCO M3. So I didn't even open the mobile box. After that I raise for replacement and I sent all details like that ID proof and all details of product to you on 13/10/21, but no proper response,
please approve my replacement request 🙏
Order ID:OD[protected]
Return ID:[protected]

My order number OD[protected] has been cancelled after 15 days.

Received a call that flipkart give Rs.2000/- gift card if i place the order again.

I am ready to place a new order for the same price 39, 999 but at this point of time the product cost is Rs.50000/- i have asked flipkart to provide a link or to place a new order on my behalf off and asked me to send me the link for the same price 39, 999 for the same item or i will place a new order for what ever be the price, you provide me the price difference. This is my request.

I felt that this is flipkart responsibility to honour the same price.

When the sale was there few days back, flipkart kept quite. After the sale is over, how can i get for the same price even if i look in other website. That too flipkart have kept me in wait for 15 days.

If you cannot provide me the price difference, you compensate me with a gift card worth Rs.5000 for making me waiting for 15 days with out the product delivery.

In summary, provide me the product for Rs.39999 or provide me Rs.5000 flipkart gift card.
Anything is fine.

Waiting for an ethical response...

My product not delivered I many try to contact customer care but not getting proper response
First date give 13 oct after getting nex date 16 oct Now get date 21 oct
But not slove my problem
My order I'd:OD[protected]
Ekart Logistics - FMPP[protected]

Concern / Issue
1. Warranty details mismatch: Correction in invoice required.
Warranty Mentioned on Invoice 1yrs
Warranty details shared TCL Hotline (Verbally) 1.5 yrs.
Warranty Details mentioned on product box 3 years Warranty
(2 years Brand Manufacturer warranty + 1 year exclusive VIP service for TCL Home Service-member)
2. Supplied product is of old manufacturing date i.e. Dec-2020
Replacement of Product required
As per TCL hotline customer care 2021 manufacture product is having 01 year warranty & the product we are discussing is old one of mfg-2020
Reference Document: Tax Invoice
Reference Document: Images of sticker pasted & printed on TV Box
Product Details
Brand : TCL
Generic Name: Television
Description: 55 inch LED Television (1.39m)
Model: 55C815
Product IMEI/Serial No: 2010AJB156883H00198
Month & Year of Manufacture: Dec-20
Manufactured by: Bhagwati Products Ltd.
Country of Origin: India
Consumer Care: Infinity e Services Private Limited
Phone [protected]
e-mail [protected]@tcl.com
TCL Hotline [protected] / [protected]
Seller details
Ordered Through Flipkart
Flipkart Order ID: OD[protected]
Order Date: [protected]
Invoice Date: [protected]
PAN: aagcc4236p
CIN: U74900DL2016PTC291626
Sold By: Consulting Rooms Private Limited
Tax Invoice Number: FAC5DK[protected]
GSTIN: 36AAGCC4236P1ZA
Details mentioned on Tax Invoice: TCL C815 Series 139 cm (55 inch) QLED Ultra HD (4K) Smart Android TV With Integrated 2.1 Onkyo Soundbar
TVs, FSN: TVSFU64FFMDGP97Z
HSN/SAC: 85287217

--
Thanks & regards
Anuj rathore

Concern / Issue
1. Warranty details mismatch: Correction in invoice required.
Warranty Mentioned on Invoice 1yrs
Warranty details shared TCL Hotline (Verbally) 1.5 yrs.
Warranty Details mentioned on product box 3 years Warranty
(2 years Brand Manufacturer warranty + 1 year exclusive VIP service for TCL Home Service-member)
2. Supplied product is of old manufacturing date i.e. Dec-2020
Replacement of Product required
As per TCL hotline customer care 2021 manufacture product is having 01 year warranty & the product we are discussing is old one of mfg-2020
Reference Document: Tax Invoice
Reference Document: Images of sticker pasted & printed on TV Box
Product Details
Brand : TCL
Generic Name: Television
Description: 55 inch LED Television (1.39m)
Model: 55C815
Product IMEI/Serial No: 2010AJB156883H00198
Month & Year of Manufacture: Dec-20
Manufactured by: Bhagwati Products Ltd.
Country of Origin: India
Consumer Care: Infinity e Services Private Limited
Phone [protected]
e-mail [protected]@tcl.com
TCL Hotline [protected] / [protected]
Seller details
Ordered Through Flipkart
Flipkart Order ID: OD[protected]
Order Date: [protected]
Invoice Date: [protected]
PAN: aagcc4236p
CIN: U74900DL2016PTC291626
Sold By: Consulting Rooms Private Limited
Tax Invoice Number: FAC5DK[protected]
GSTIN: 36AAGCC4236P1ZA
Details mentioned on Tax Invoice: TCL C815 Series 139 cm (55 inch) QLED Ultra HD (4K) Smart Android TV With Integrated 2.1 Onkyo Soundbar
TVs, FSN: TVSFU64FFMDGP97Z
HSN/SAC: 85287217

--
Thanks & regards

Anuj Rathore

I Have Order From Flipkart Grocery On 28sept 2021, Order No OD[protected]. Supposed To Be Delivered On 06th But Due To Logistic Issue It Postponed To 11th October. Today It Is 16th October And There's No Tracking Update Or Any Notification From Flipkart. The Contact Support Is Useless They Keep Postponing, First They Said It Will Be Delivered Before 11th, Now They Are Saying Before 15th. But There's No Confirmation Of A Delivery Date, And The Tracking Isn't Even Working.

I have received a damaged sofa and it reported it right away after delivery. No technician visit has been even after receiving two different dates for the visit. They even rejected my replacement once without having any technician visit and reviewing the product. I've also sent photo to the driver who delivered it and have screenshots of the time the photos and the videos were taken to prove that it was damaged before arrival. They are not taking any actions and have been providing dates only which gets extended each day.
I have also ordered coffee table almost at the same time but till date I've not received anything. The promised delivery date was 14th October which has passed a few days back. They have also sent an email stating that this product is delayed due to shipping issues and offered a gift card and want me to order a new table although I don't want it anymore as the new table is also arriving around end of October which is also not sure. There reps are more like robots who are repeating company policies and are not doing anything about it. They are saying they can't cancel the table because it has a policy of cancelation within 24 hours but how was I supposed to know within 24 hours that this table will not arrive. I can't wait anymore. Everyday I am getting same emails and messages with a different date that it will be 18th October then 21st October. It is unfair to a consumer who is not able to cancel a product which has been delayed from the company's end. Also I paid the full amount for my sofa so why should I keep a damaged product. Please do the needful as I am mentally affected due to their delays and phone calls with vague answer and no resolution.