Flipkart Complaints & Reviews

I was placing an order for "Realme realme Narzo 50i (Carbon Black, 64 GB) (4 GB RAM)" from flipkart on 18oct. The order was in stock then and when I confirmed the payment through UPI, the page popped up that the order is not in stock, my Rs.5949 got deducted, and order is not showing in "my orders" tab. There's no flipkart executive support.

Transaction ID : S38734065

Amount of 1899 rs was debited from my paytm wallet but the order was not confirmed. Flipkart is not responding about refunding

Tried an order on Flipkart on 7th oct worth INR 1999. The amount for the order was deducted twice from PayTM wallet, but neither the order was confirmed, nor the amount refunded to the wallet.

Flipkart customer care executives asked to wait for 8 Business days excluding holidays and claimed that the amount will be refunded. Also, they keep the consumers on hold and never return back with the update.

Now, they are saying they never received the amount at first place after 10 days of the first complaint.

This is not acceptable as they are making false claims when Paytm team is confirming that the money was paid to the merchant.

Please refer transaction Ids below:

1) [protected]
2) [protected]

Please look into the issue at the earliest as the team is highly irresponsible for the queries raised by consumer.

I ordered a laptop and a mouse from Flipkart, order number is OD[protected], the laptop was dead on arrival and I placed for replacement, now the company that the laptop was manufactured in are asking for the invoice for the laptop but Flipkart is not giving me the invoice or there is no option to get the invoice at all, I have applied for replacement on 11th and Flipkart customer support isn't helping either, I wasted 30 thousand rupees on the laptop and now I can't even return it due to Flipkart not giving me the invoice.

I ordered Moto edge 20 Fusion phone on 7-Oct-21 and date of delivery was mentioned as 18-Oct-21, I can see/track my order is reached to nearest hub on 16-oct-21 at 5am and which is only 2-3km from my home.
Today evening (i.e. 18-Oct) when I checked the status I can see my order delivery postponed to 20-oct-21 without even notifying through text/email/mob notification to me. Now it's showing that order will be delivered by 20-Oct.
I can track that my order is at same hub from date 16-Oct.

I'm totally unhappy with Flipkart's service, just because I paid full money for mobile and in-return they aren't providing timely service.
I can see lot of complaints having same issues of late delivery and extending the delivery date without notifying the customers. I believe they are utilizing this money to gain interest in the name of Big Billion days.
By doing so you are loosing genuine customers.

I tried contacting customer support but I understood that all calls automatically set to bot/automated system. They keep telling you will set up a call with customer executive. And for suprise I got a call from them and within 5 seconds call got dropped from their before picking-up. I know for sure they will tell in defense that we called you but call went unanswered. I have screenshot of in how many seconds call got dropped from their side. Also they defense themselves by saying 16th was Dussehra. but what about other two days.
I saw Ekart person delivering goods in my nearby area then what's wrong with my mobile delivery.

I'm totally unsatisfied with Flipakrt's delivery service and I need my order to be received to my address as soon as possible. This is not the first time that they are to late for delivery.
I'm expecting immediate action from Flipkart.

Unblock my flipkart account I'd [protected] please

Tried on order on Flipkart on 7th oct. The amount for the order was deducted twice from PayTM wallet, but neither the order was confirmed, nor the amount refunded to the wallet.

Flipkart customer care executives asked to wait for 8 Business days excluding holidays and claimed that the amount will be refunded. Also, they keep the consumers on hold and never return back with the update.

Now, they are saying they never received the amount at first place after 10 days of the first complaint.

This is not acceptable as they are making false claims when Paytm team is confirming that the money was paid to the merchant.

Please refer transaction Ids below:

1) [protected]
2) [protected]

Please look into the issue at the earliest as the team is highly irresponsible for the queries raised by consumer.

I ordered realme 8i phone on 4th Oct and date of delivery was shown as 9th Oct but then delayed upto 12th Oct and then it's was showing that parcel will be delivered within 3 days Today is 18 Oct but parcel yet not delivered
It's on same hub where it was on 9th Oct
This delayed delivery causing so much disturbance to me I have to our town but I'm unable to go just because I needed a phone as my previous phone was damaged
I want my realme 8i phone and also compensation for the loss which I have suffered

I purchase a android phone online ordered and delivered on 10th Oct 2021. I tried to instak my dual sims. I am not able to use it conveniently.
I raised return registration through flipkart portal, they don't have provision of the complaints about the products, to recieve from customer. They don' lister ir read the issues of the products sold through online .
They simply rejected the return request, they are suppose to do return process. The following complaints about the product delivered.

Reasons for return inflix HOT 10 PLAY.

1. screen brightness is very very poor.
2. Dual sim is not configurable to apps like a) face book, b) whatsup c) messenger d) skype etc..,
3. though it is octacore, slow processing.
4. SMS is not received, not user friendly.

I request an immediate action to resolve this issue, return the product.

I have ordered an item on 4th October. Then the delivery date scheduled 9th October, now today is 18tg October but they delayed daily . I have done payment by paytm.
I have tries 5 or more time to cancel my order and refund my payment but they denied
.

Sir,
With regret to inform you that I have been harassed and cheated by your seller for the subject mentioned order where seller offered 2 pcs. Jeans trousers and at the time of delivery they sent only 1 pc. which was received by me on 10.10.21 and therefore an exchange option had been applied by your customer care executive after intimating the entire matter and today I have received the same single pc. in place of 2 pcs. .

It is for your kind information that I have informed the matter to your customer care team immediately to resolve the matter through delivery of 2pcs. trousers as per offer but your customer care team denied to exchange the same and gave directions to apply for return & refund which is not acceptable for me.
I want to know why your seller is doing this cheating activity with the help of your team and therefore requested to please arrange for immediate arrangement for delivery of material as per description and offer.
Expecting your immediate action for arrangement of delivery of material without any further delay where matter is pending from the last few days.

Thanks

Rajib Kar
Kolkata
[protected]

I ordered ASUS ROG 5 0N 6TH OCTOBER
and worst service is being shown by
Flipkart & the coustmer care just gives
sympathy not any resolution of the issue by
Flipkartsupport this is really sad that I
haven't yet recieved it with order ID
OD[protected]
#FlipkartBigBillionDays

On 2nd Oct, I had ordered an Asus TUF F15 laptop from Flipkart (seller: TBL Online). I had pre-paid the amount of Rs.86, 990 via credit card and was promised the delivery by 4th Oct. Flipkart flipped on that and pushed the date back to 7th Oct. Since then they've been lying to me and giving me false assurances that they've been working on my problem. The latest delivery date that their social media team gave me was 17th Oct. But the product has not been shipped yet. It has been 16 days to the date I'm filing this complaint on, and all I've got is lies, misinformation, false assurances, stress, trauma and mental harassment. Add to that the hours I've wasted on contacting Flipkart Customer Support for nothing. I had informed them early on that I have my semesters on 15th Oct and that I needed the laptop before that date, and had asked them to put my issue on priority and deliver the product before 15th Oct. They had assured me that they'll deliver it by 15th positively but they didn't. I had sold my old laptop based on the delivery date that Flipkart gave me (4th Oct) but now I am facing grave inconvenience by not having a laptop during an online exam. I have been in a really bad mental shape due to Flipkart's pathetic behaviour and unaccountability. I have tried approaching @flipkartsupport on Twitter as well, and they don't care at all and have been stalling my complaint for a long time now. Flipkart has completely hung me out to dry. Please help me get a heavy compensation of at least Rs. 30, 000 for all the trouble they've made me go through to date. It has been a stressful couple of weeks.

I ordered a laptop from flipkart on 3rd September, the delivery date was 7. It has not been shipped yet. I called to their customer care, they said they are going to resolve the issue by 16, then I again called on 16 then they said they'll fix it by 18 and now my orders page is showing issue unresolved, I am in a huge trouble. If I don't get my product asap, I'll not buy anything from flipkart in my life.

Order# OD[protected]

Replacement ID:[protected]

Replacement ID:[protected](The actual ID which was accepted)

Refund ID:[protected] (The active refund ID)

Refund ID:[protected]

Refund ID:[protected]

Email: technologist.[protected]@gmail.com

Mobile# [protected]

Hi,

I ordered an Apple iPhone 12 from Flipkart during the BBD sale on 02/10/2021. I received the order on the same day. This phone was for my family member and since I use a lot of Apple products, I placed a lot of orders from Flipkart so I had blind trust and just opened the box and removed the phone and gave it to my family member. They started using the device and realised the display was defective. When I checked I found out the display was defective. I went back and checked the box to investigate further and found that my box had missing items. The documentation and sim card removal tool and also the apple stickers.

I believe the order delivered to me was either refurbished or a fraud.

I buy a lot of stuff from Flipkart and have ordered over 2 lakhs worth products in this sale alone. I have even ordered an iPhone 12 mini that has no issues.

I contacted customer care on 08/10/2021 and they told me the issue will be resolved by 10/10/2021 and on 10th they told me it will be resolved on 12/10/2021 and today that is 12/10/2021 they informed me that the issue will get resolved by 15/10/2021. This issue is being dragged without resolution and I am being harassed.

My replacement was finally accepted and was delivered on 17/10/2021 night. When I opened the package I was shocked to see the seal was partially removed and when I opened the box only the phone was there and the remaining items in the box were empty. I did not receive a charging cable nor did I receive any documentation. This is an absolute scam by Flipkart.

Being suspicious about the kind of product delivered to me i took the phone i received to the nearest Apple service center and asked them to run a diagnostic tool of theirs to check if the phone is working fine. On running their diagnostic tool it was found that the phone is defective. Please find the report attached below.

Not only did Flipkart send an order with no accessories and just a phone inside the box but also the phone sent to me was defective. This is the biggest SCAM I've ever come across.

I BEG/REQUEST YOU TO RESOLVE MY ISSUE ADAP AND JUST REFUND MY MONEY. I DO NOT REQUEST FOR ANY COMPENSATION OR ANYTHING EXTRA, JUST WANT MY MONEY BACK.

This is an absolute waste of my time and money and I request you to return my money ASAP. I will never buy anything from Flipkart again.

I request you to address my issue and refund me the amount or I will have to take my case to the consumer forum and media and the internet of how Flipkart scammed me.

This is the last thing I would want to do as I have been a loyal customer of Flipkart and would like my issue resolved ASAP.

Please find attached photos and also a letter from apple service center confirming the device sent to me is defective.

Regards,
Farhan Yunus

My mother was supposed to travel from Bangalore to Hyd on the 30th of Sep. However, she had a health condition on that day on account of which her travel plans had to be delayed.

I called the Flipkart Travel team immediately on what are my possible options. The person on the other end did not sound very confident especially around cancellation and asked me to contact the airline directly. I called Indigo and learnt that there would just be a Rs99 cancellation fee from their side and possible charges from the travel agent. I called Flipkart Travel again and shared that information to which he went and did some calculations and mentioned that there would be an approximate Rs600 cancellation from Flipkart and the remainder would be returned to me. I had used about 3400 odd Flipkart Supercoins for the flight booking and was categorically told by the agent that those would be returned within 24 - 48 hours. I asked this twice specifically and got the same response.

When I didn't see the Supercoins return to my account after a few days, I called Flipkart Travel again. This time they did a U-turn on me and claimed that Supercoins aren't refundable and are lost. I got super frustrated at this time since basis what I was told I went ahead and cancelled the flight rather than reschedule which would have kept my supercoins intact. I have called in almost a dozen times for them to listen in to the calls between me and the agent since it was his fault that I was given incorrect information, however, they just keep using a delaying tactic and repeat the same information to me.

My friend have ordered a Mobile to my Mothers address, still now it is not delivered..it is showing out for delivery..

The delivery boy saying rudely we have lost the product, we cant deliver it. You can complain against us. We dont care.

The customer care service also not helping me..

This is the first time horrible experience i had with flipkart..

I bought HP M22F monitor opened it once since received, and on the 8th day, I find some display issues with the product so tried to return back but the return policy has ended up just a day before so tried to get that manufacturer warranty so took the item to the HP service center as guided by the Hp online they find the product is defective and can be refunded with the letter that can be issued from the service center of which its actually made procedure through Hp online itself. so need to confirm the same can be accepted by Flipkart to raise the return with the letter of approval. I said the same with the Flipkart support team but none responded properly. I was wondering how the team is so irresponsible to react while they have sent a Damaged product. Now they are not responding to my loss.

I have placed two orders on October 2
Here are the details:-
Order ID - OD[protected]
Order ID - OD[protected]

Both the above orders was about Rs 3000 due to which one offer was applied ( Shop for Rs 3000 and get Fortune mustard oil @ Rs 1).
But due to cancellation of items by the seller, the offer was not applied .

Most of the items was cancelled due to which benefits was not given regarding the offer .

Even Flipkart is not given any resolution yet, they are just increasing their time for a resolution.

I want the benefits of the offer else any compensation

I want to exchange my mi 10t phone. but when i try to enter imei no, an error show that imei no do not matched with phone model mi 10t.