Flipkart Complaints & Reviews

I have ordered an iPhone 12 on 2nd Oct 2021 & the promised delivery date was 6th, Oct.
but as of today i.e 18th Oct, the product has not shipped yet & there is no update regarding it.
I have called customer care many times they are only saying one thing that your product will be delivered soon and extend the deliver date to 21st Oct.

Order# OD[protected]
Replacement ID:[protected]
Replacement ID:[protected](The actual ID which was accepted)

Refund ID:[protected] (The active refund ID)

Refund ID:[protected]
Refund ID:[protected]
Email: technologist.[protected]@gmail.com
Mobile# [protected]

Hi,
I ordered an Apple iPhone 12 from Flipkart during the BBD sale on 02/10/2021. I received the order on the same day. This phone was for my family member and since I use a lot of Apple products, I placed a lot of orders from Flipkart so I had blind trust and just opened the box and removed the phone and gave it to my family member. They started using the device and realised the display was defective. When i checked i found out the display was defective. I went back and checked the box to investigate further and found that my box had missing items. The documentation and sim card removal tool and also the apple stickers.
I believe the order delivered to me was either refurbished or a fraud.
I buy a lot of stuff from flipkart and have ordered over 2 lakhs worth products in this sale alone. I have even ordered an iPhone 12 mini that has no issues.

I contacted customer care on 08/10/2021 and they told me the issue will be resolved by 10/10/2021 and on 10th they told me it will be resolved on 12/10/2021 and today that is 12/10/2021 they informed me that the issue will get resolved by 15/10/2021. This issue is being dragged without resolution and I am being harassed.

My replacement was finally accepted and was delivered on 17/10/2021 night. When I opened the package I was shocked to see the seal was partially removed and when I opened the box only the phone was there and the remaining items in the box were empty. I did not receive a charging cable nor did I receive any documentation. This is an absolute scam by Flipkart.

This is an absolute waste of my time and money and I request you to return my money ASAP. I will never buy anything from Flipkart again.

I request you to address my issue and refund me the amount or I will have to take my case to the consumer forum and media and the internet of how Flipkart scammed me.
This is the last thing I would want to do as I have been a loyal customer of Flipkart and would like my issue resolved ASAP.
Regards,
Farhan Yunus

I ordered four items on 7th Oct at around 8:12 PM. I paid around Rs. 2731 through Paytm wallet, 10 days back. My orders had not been placed at that time. First I contacted Flipkart customer care, they first said we have not received money from your bank. But It was Paytm Wallet. So I contacted the Paytm service. They said that money has been sent to Flipkart. You should contact them. So that time I contacted two times with Flipkart personnel. They advised me to wait 8 more days and my money will be refunded. But still, now I have not received any money.

I have ordered an Frozen Girls Maxi/Full Length Festive/Wedding Dress (Purple, Sleeveless) on flipkart and it was shown that it will be delivered on October 11 2021, but when I tried to track my order today, it is showing as delivered today when I have not received it. My Product No is OD[protected]. Please resolve this issue.

SAMSUNG a7 Lite tablet booked by paying the full payment on 5th Oct and to be delivered on 8th Oct but till date the product not delivered, and not provided any option to cancel the order. while query raised through help portal of Flipkart, no suitable replies are providing except we are on job to resolve your complaint.

I am totally vexed with the Flipkart customer care & delivery mechanism.

kindly help to cancel my order and to get my refund, please.

I have order a product on 3rd oct and promise date was 15th Oct and I got message on 14th October my product was out for delivery. I called the delivery guy and told that he will deliver in next 1 hour and I waited for 2 hours. After ifor more than two hours I tried to call the delivery guy but he is not picking my call then I called the customer support and they told me that I will get my product on 15 October. On 15 October I got another delivery guy number and try to call him but delivery guy not picking my call and I waited till 7 PM but the product not delivered. Again I called the customer support and raised a complaint with incident id IN[protected] and I got a email that my issue will resolve by 19 October. And on 16 October I got other mail stating that my issue will resolve by 21 October. Again I called the customer support to know the reason behind this delay and they are failed to explain the exact reason. I last hope on Flipcart. In my opinion Mumbai DabbaWala guys are far better than this Flipcart delivery service. Better to learn from them.

OD[protected]
I ordered an Aristocrat Trolley which was delivered on 08/10/2021, the same has a broken zip so I asked for a replacement on the same day of delivery. Since then, multiple pickup agents came to my doorstep citing that the same will be picked up in a van and also they never brought the replacement with them either. I have tried calling the customer care multiple times and have arranged a callback multiple times but nothing happens. Please resolve the issue asap.

Im a flipkart user, my registered mobile number is [protected] in fllipkart, since last two years when im trying to login there is a issue showing like an error "Login Unsuccesful please retry in a munite". and i attatched image for full clarity. please see this and let me know what is the reason behind this problem. Thank u.

Order ID : OD[protected]
Account Name-Sakshi Sharma

I had ordered Nike Downshifter 11 Men's Running shoes on 3rd Oct 2021 which were delivered on 5th Oct 2021,

The item received by me had no price tag and brand tag on it, I just received the shoe box along with shoes. I wish to return the same item, since the item is without price tag, the delivery agent rejects the pickup.

I have contacted customer care and tried to explain my situation to them, each time they have assured me that my item would be picked up but it fails every time. Without any prior information my request gets cancelled on its own instead every time the return request was placed by customer care executive.

I urge you to arrange my pickup ASAP and refund as the return window of my product end on 19th Oct 2021.

Please look at the below screenshot of my cancelled return requests-

I tried contacting over email ([protected]@flipkart.com) but to my shock, the same is discontinued. Whenever I ask the customer care to transfer the call to a senior for escalation, they disconnect the call. This is pathetic service, flipkart is turning out to be like a cheap unreliable site which has the worst customer support. I have lost my peace of mind because of this. Please resolve this issue ASAP.

Boat airdopes pickup not done by flipkart and cancelled my replacement request. It is not working faulty product.

Dear sir, maine flipkart se tv purchase kiya tha jo ki 11 Oct ko deliver bhi ho gaya tha jo ki Jeeves expert ke dwara 2 day after install hona tha jo ki 7 day after bhi abhi tak install nhi ho paya ha
Pls help me
Kuldip singh
Contact- [protected]

Order ID: OD[protected]

This complaint is for the order ID- OD[protected].
I have Ordered this on 8 Oct 2021 and the expected delivery was on 12 OCT 2021.
But what I can see is that the delivery date has been extending again and again like 12oct then 15 oct then 17 oct and recently they gave me the new one which is 21 oct.
@Flipkart don't make false promises to your customers on delivery atleast.

I hope today (18 oct 2021) I can receive my order, but I'm certain of your Ekart's delivery speed won't be a match.

One of the reason why Amazon is much better than Flipkart is delivery.

Kindly deliver my order today.

Ordered the item by online payment with the guarantee of this company to deliver it on 11 October 2021. Item not received on that date. I contacted customer care and they schedule another date for 13 October 2021.item not received on that date also. Contacted customer care again and now they scheduled date again.I lost many money due to this irresponsible act from the company flipkart. I would like to claim for a compensation for my loss of money time and pride.

Regarding Order-no. OD[protected], So my order reached destination on 5th oct and it was scheduled to be delivered on 7th oct but i received a email from flipkart that order is delayed due to logistics constraints and it will now be delivered on 8th oct but that day was also gone, Now i raised this issue with flipkart escalation team, On 14th oct. i receive a call and email from escalation team that my order will be delivered by 7pm, That day was also gone without any delivery, Now on 15th oct again i received a call and email from escalation team now they said your product is untraceable, On 17th oct again call/email comes they said my order will be delivered by 7pm on priority basis and i was given a area manager number (Name - Pushpinder), So i reached him he said the same that order will be delivered by 7pm, So I waited but order was still not delivered, So i reached him again after 7pm, Now he said my order will be delivered by 9pm. At 8:26pm i receive a call from Pushpinder saying delivery guy has lost 4-5 packages while on delivery vehicle and requesting me to cancel the order, I'm very sure that he's making excuses and telling lies. I also have call recording for the same. I want the order to be delivered at the same price i ordered in big billion days and i also want proper investigation in this matter.

My order no is :- OD[protected]

this order is automated cancel via seller or Flipkart & goes through the refund process.

mere ko ye vala order chahiye mene cancel nahi kiya he to refund kyu kar diya he.

OD[protected]
I have been waiting for so many days to place this order on 4th September but I am not getting it. I spoke to your courier Patner on Monday. But they canceled it

I ordered diaper on[protected] and paid via Paytm wallet but tha transaction failed at Flipkart I try touch with Flipkart support via call twitter handle but everytime I got response your query handle by our specialists. Today 11 days still I not received. In Flipkart app till today it show order not placed.flipkart and Paytm are juggling mi 11 days i am not rich person person not have the amount 1009 is too big for me I just trying save money on big billion day and this happen.
Check attached image for details about my followup and transaction details

Placed an order for a mobile phone on flipkart and paid through credit card emi. The order was placed successfully, and the status showed that my packet was picked up by the courier service. But after the package reached my nearest hub, it showed my order was cancelled by the seller.
I wanted my order on urgent basis because I had to leave in a few days. I can't even place a new order because I have to pay through emi and the emi credit refund will be refunded in few days. So, until the emi refund is not complete I can't place a new order. What am I supposed to do? If flipkart would have not accepted my order, I would use the emi credit to order from somewhere else. But now I am not left with any option. And on top of that, flipkart isn't responding properly to my consumer calls and complaints. The customer care is not responsive and cuts the call in between and one of them put me on hold for inevitable time. This behaviour is highly disrespectful towards costumers and it has disturbed my mental peace. I am constantly worried, calling flipkart again and again for resolution, even the price of product is increased by 5000 so I want flip kart to provide me gift card of 5000 as a compansation
Order id-OD[protected]

This complaint is for the order ID- OD[protected].
I have Ordered this on 8 Oct 2021 and the expected delivery was on 12 OCT 2021.
But what I can see is that the delivery date has been extending again and again like 12oct then 15 oct then 17 oct and recently they gave me the new one which is 21 oct.
@Flipkart don't make false promises to your customers on delivery atleast.

I hope today (18 oct 2021) I can receive my order, but I'm certain of your Ekart's delivery speed won't be a match.

One of the reason why Amazon is much better than Flipkart is delivery.

Kindly deliver my order today.

This is regarding a replacement request for an item from Order ID - OD[protected] .

I have ordered a Levi's jeans but I have received a jeans of different brand.
Return was raised as soon as I received and opened the package.
Thrice I have placed the return replacement request but it's getting rejected.
Below are the Return IDs,
Return ID -[protected] (active)
Return ID -[protected] (reject)
Return ID -[protected] (reject)
Return ID -[protected] (reject)

Even though Flipkart app has return option for exact reason "Received wrong item/Received product of different brand ".
Yet, I am not being accomodated on that account.

I have tried to reach out to customer support but no body seems concerned about my issue and the calls get disconnected every time.
Whenever I ask the Customer rep to transfer the call to escalation team/manager they put me on hold and disconnect the call.
I have dropped a few emails but no response on that either.

As per your unusual/illogical request asking for my personal information, I had already shared my Aadhar & PAN . I am not sure what this information will be used for but still my return is not completed rather rejected.

I suppose this Flipkart plus membership is just a hoax and of no use to the customer.

Along with this I have two more products from the same order, that were supposed to be delivered on 11th October but are not yet delivered, and it's at the out for delivery status since 11th Oct. and it's 17th today.

Such kind of support is very dissappointing from a Global business owner like Flipkart.

I would really appreciate, if you can take care of the replacement request and provide with replacement of the right product.
Humble request, do not cancel or return my orders that are yet to be delivered.

This is an escalation, kindly take this on priority.