Flipkart Complaints & Reviews

I am Aryan kushwaha I have ordered mobile phone on oct 2 the delivery date shows by 0ct 8th, after that delivery date changed to Oct 15, today Oct 17 till now I am not recieved my product till now, I have tracked in E cart courier it reached the destination point on 11 oct.then what is the problem for delivering my product very bad delivery by flipkart.this is my order I'd [OD[protected]] and E cart tracking ID [FMPP[protected]]

Order ID: OD[protected]
Registered Mobile Number: [protected]

Sir,

Kindly note that I have registered a complaint at National Consumer
Helpline with docket number: 3031990 regarding this issue. This order was delivered on 6th October 2021 and under open box policy, Ekart wishmaster had opened the box and confirmed that the refrigerator was received with 2 big dents. Thus, I was made an offer of 20% refund of the total order value of Rs. 27650, that is Rs. 5530, if I accept the product. I accepted the offer and I received a call from [protected] on 7th October 2021 at 10:30AM (recording of which I have attached with this mail) confirming that I will receive a total refund of Rs. 5530 for the order.

The details of the conversation are as follows:
1. Bank details were asked. The bank account details are as follows:
IFSC Code: SBIN0011048
Account Number: [protected]
Account Holder Name: Argha Ashok Saha
Branch Name: Vasna Road, Vadodara

2. I was repeatedly confirmed on both mail and call that I will receive a
total refund of Rs. 5530 in my bank account in 3-5 working days. But sadly, Flipkart's 3-5 working days are never ending.

3. I confirmed that if given refund of 5530, I will not raise a complaint
regarding dent issue again. I cannot replace the item under physical damage option on flipkart.

Due to your 10 day return policy, I had to raise a return request today but
I want 5530 in my bank account as per your multiple previous commitments, both documentary and verbally. Rest assured that you cannot dupe an Indian customer like this and I will take my deserving Rs. 5530 at the earliest.

Yours truly,
Dr. Argha Saha
([protected])

I ordered an iPhone 12 64gb during the big billion days on 4th of October and my delivery date was 9th of October but by 17th October my order is not shipped. I have been complaining to flipkart about this incident but they are not taking any action just saying me to wait by breaching their promised delivery dates. i would like to get my order delivered as soon as possible.

I had recently purchased a product during the big billion days sale and was given a delivery date of 13th October. The delivery was delayed due to a reason, the reason not being given to me, and was given a new delivery date of 16th October. The delivery is delayed again, and now it shows they will give the delivery within 3 days. When I track my order, it shows the order has been in my city of residence i.e. Pune since 10th of October. I don't understand why was my order delayed in the first place because the order date and delivery date had a gap of 10 days. I have already the amount in full for this order on 3rd October.

I am not able to login into flipkart account. I am also a plus member. My registered mail id - [protected]@gmail.com. In this account I have 1700 super coins. I am using this account for personal uses and my brother, sister and colleague. Flipkart customer care is also not helping too. Please help.

Flipkart — Dead Laptop Received

Order ID:

OD[protected]

Flipkart order I'd. OD[protected]

Ordered on 2nd Oct 2021,

5th Oct Received dead laptop.5th Oct raised return replacement. Till now 4th time return replacement cancelled by flipkart...even 2 flipkart executive visited and declared as dead laptop.

Repeatedly follow up and talking chats, return and replacement completed on 12th oct….

Again, received not working dead laptop on 12th oct 2021, Within 1 hr we raised the concern and asked to return and replacement, but this time we suggested for refund, and we choose the same.

13th scheduled for pickup, 14 again we received the message return request cancelled by providing wrong feedback from courier company.

15th Oct received the message.

(We're writing in continuation to your last contact to know the status of the pickup for your acer Nitro 5 Ryzen 5 Hexa Core 4600H - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA GeForce GTX 1650) AN515-44/ AN515-44-R9QA / AN515-44-R8VS Gaming Laptop from order with id OD[protected]. We are sorry that the seller could not fulfil your return request.)

Now again 15th Return approval and 16th pick up schedule…but don’t know whether the courier will do the same thing again doubtful.

About Seller is fraud seller, he is trying to sell his nonworking product in small cities, and the practice of doing repetitive cancelling of return. So finally, customer can visit the service centre and try to get resolve from service centre.

This strategy he is doing.

After experiencing thing with me. I went for social reviews and got this.

From nowhere I able to get correct information not from call not for chat. And every day its postponing the pickup and settlement of refund.

Tracking Details for last return after receiving the second dead laptop.
Date Time Place Status
Tuesday 12 October 11:19:01 PM Jhajjar Pickup Requested
Friday 15 October 09:15:27 AM Nagpur Out For Pickup
Friday 15 October 07:04:47 PM Nagpur Reverse pickup cancelled

After cancelling again return request...and now waiting..
Tracking Details
Date Time Place Status
Friday 15 October 07:30:17 PM Jhajjar Pickup Requested
Saturday 16 October 09:00:50 AM Nagpur Out For Pickup

from morning i am trying to reach Ekart but no one picking the call now its 6.39Pm evening no pickup conducted...

Now refers to the 16th Oct 2021 Tracking report as:

Pickup Rejected (product mis-matched): Pickup of acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://ekrt.in/6OlYISNNNN

Friday 15 October 07:30:17 PM Jhajjar Pickup Requested
Saturday 16 October 09:00:50 AM Nagpur Out For Pickup
Saturday 16 October 07:03:41 PM Nagpur Reverse pickup cancelled

Happened the same thing again..

now its clear flipkart is not want to refund the money and want to stay us with dead laptop..

I don’t understand how the product mismatched if even courier person did not visit the house for pickup as per schedule.
We are frustrated and harassed from the flipkart/seller and courier.

Now as per latest flipkart is saying it will take 24th oct to resolve the issue.

Its a repeating procedure of raising the return request and then cancelling again and again. Now its observed and understood there is no end of this procedure.
I don’t think Flipkart/seller are interested to resolve the issue.

Kindly Suggest.

Need New laptop or Refund & Compensation for mental trauma and harassments.

I purchased a Poco x3pro from Flipkart and it a defective peace provided by them I request from replacement then they first cancel and now they charged me 311 for delivery charfe.

I am pavan kumar I have ordered gas stove on oct 2 the delivery date shows by 0ct 10th, after that delivery date changed to Oct 16, today Oct 17 till now I am not recieved my product till now, I have tracked in exprebees courier it reached the destination point on 11 oct.then what is the problem for delivering my product very bad delivery by flipkart.this is my order I'd OD[protected] and express bees tracking ID [protected]

My order number is OD[protected] and I didn’t expect that kind of performance from Flipkart.
My order was supposed to be delivered during office hours by the 16th of October 2021. However, the courier tried to deliver on 15th of October . It was Dusshera and the Office was closed on that day. They gave me a number that didn’t work and eventually, the order got cancelled from Ekart’s side. I talked with your customer service 4 times. They assured me that it was the first delivery attempt and the next two attempts will be done on Monday(18th) and Tuesday(19th) respectively. Today I got a message from Flipkart that the order got cancelled. I have a practical exam coming shortly. I called customer care and they are telling me to purchase it again as the refund is initiated. The price has increased significantly.
Now, what should I do!
Do I pay the extra amount for your mistake!

I have ordered "Knotyy Flip Cover for Redmi 9 Power (Multicolor)" on 10th October, 2021. The product was shipped and reached the nearest delivery location on 12th October, 2021 at 11.13 pm. At first the delivery date was 12th October, 2021. In the evening of that very day, a customer care executive called me and requested to wait till 15th October, 2021 to get the product delivered. But when it was not delivered, on 15th October, 2021 at 8.00 pm I called your customer care executive and that person guaranteed me that the product must be delivered within 16th October, 2021 and if not delivered one of your customer care executives called me and solved the issue. Again yesterday, i.e., on 16th October, 2021 I contacted your escalation team and she advised me to wait again for 48 hours. And she told me that from now on she will take care of this issue. But when I asked her the issue had already escalated since 12th October, 2021, she told me that as she is taking the case, the case will start from now and she will not take any responsibility about the conversation with the previous executives as well as the previously escalated issue. Then I asked her if it is possible to connect the previous agents as well as her after disconnecting the call to know the status of my issue. She told me it was not possible. So it means everytime when I called your customer care, my issue only re-escalated and cannot be possible to track. However she also promised me to give what she promised in writing through the registered email. But till now I have not received it. Though I have a call recording regarding this, if needed I can attach it as well.
I have attached a screenshot of the order page of the product to support my delivery related statement.
Please deliver this urgently and it is also required to compensate for my time. Recently I have been getting such worst, nonsense behaviour from customer care executives for some of my orders. You should train them or if they are trained you should take action against them. .

Flipkart kart order id OD[protected] ordered cheppal with discount price rs 258 of rs 499 discount of 48% . I bought order box showing price Rs269 . Why increase the original price and selling discounted original price

I’m unable to change my mobile number in my Flipkart account. Kindly help me in this regard. My old number was [protected] and the number I want to change is [protected]

My order number OD[protected] was cancel on tenth day by filpkart.As per documented on filpkart and Ekart logistic my product was reach to the center hub Bhiwindi and as per sms it was going to deliver to me with 3 days.my order is prepaid and for ordering i have face many issue.i have complaint many time to filpkart about service.my Tracking ID:FMPP[protected] when check on ekart site showing 1day back that my order is reached in my city suddenly route changed to mumbai and order rejected. When i received sms of shipment i have requested filpkart that please if possible delivered my order as early as possible and it was agreed but today it is cancel without any valid reason say that route change to wrong destination. How it is possible, is filpkart considering 30000 product grocery and they are not taking complaint regarding the order which is cancelled by them no reason no compensation, filpkart is doing fraud customer if they do not have product or the product damage, city change .all this reason given by customer support. My money is used my filpkart for so many days. There is no escalation matrix no nodal officer. No customer service value, filpkart is not a manufacture but providing service to customer and at this stage do you think this kind of service are worth and not accepting any guilty nor pay for it, My time and money waste, person are order the product as per dead line may dead line mention was 21 October then also order cancelled. This is some time of scam by filpkart.order cancelled before dead line given. There is no nodal officer. Now flpkart is not a new company that government are not taking action on it.Now the price of my product is more and i have being harrass by this third class service. I need compensation for that i need guidance to go to court, Why should suffer and reorder all should be done my flipkart, they may not cancelled my order but can be replaced or may be delayed or delivered new product.Ekart is also liable to pay me, how could any company can change person address when i getting all other product at my same address from 20 year from many logistic company

Respected,
I recently ordered an expensive pair of puma shoes from flipkart in big billion days sale. But flipkart delivered my a very cheap, completely different and local brand product. Wrong product was delivered. Also their delivery boy didn't hear my request. I am daily writing to their customer support but no is paying attention towards my request and problems. It's a prepaid order. Order id is OD[protected]. Please help me. I literally saved money for those shoes. Their customer support also do not resolve the issue they just ignore my requests and do not reply. Please help me!!!

Hi
Good day,
I had ordered a “cello Pack of 19 Opalware Lush Fiesta Dinner Set with order id
OD[protected]” on 2nd October 2021 from Flipkart.
The price of the product is ₹756 + 50SC and the promised delivery date was 7th October but due to some unknown reason, the product was not shipping still 12 October 2021.

During this time, I contacted customer care several times but I was given...

I ordered a bag from flipkart. I receive different style and colour bag of same brand. Then I raised return request for this to flipkart. But flipkart reject my return request and ask for if proof.then i provide id proof but still not provide refund. Flipkart make fool to customer.

Please my play later account unlock

I had ordered IPhone 12 128 GB on 2nd oct . In big billion day. By making 51999/- but till now i didn’t received my product till now. I tried to contact through call and mail. But no proper had been given. And they were asking to wait since 6oct . But till now no update. Today also tried to contact them they had extended the time to 21st oct.

I wanted to order something from Flipkart and paid via Paytm but the order failed and payment got debited, they said the amount will be credited back into my Paytm wallet in 24 hours so I tried again and got the same error, my money is not been refunded yet for both the orders its been 10 days should I enquire consumer court now?

I have lost my old registered flipkart mobile number.I want to update my new number.every time when i go to update the number the system always ask the otp sent to old registered mobile no..