Flipkart Complaints & Reviews

I have ordered realme x7 max from flipkart on 9th sep 2021 against order no. OD[protected] and received on 11th sep 2021, the handset was working fine but unfortunately the charger was missing, i contacted flipkart for the issue and put the complaint for providing charger instead of complete replacement and on 13th flipkart executive call and advise replacement only because it comes under 7 days replacement policy. So i decided to do replacement only but i was getting refund option on 13th night, so i waited and finally on 18th i put the replacement against order no. OD[protected] and on 21st i received the replaced box. But the flipkart doesn't update with there delivery partner ekart logistic for replacement is due to missing charger and complaint is raised for missing charger only. ekart logistic really creates a problem in replacing box, after replacing they are saying we dont have any update against missing charger, kindly contact flipkart and send them update regarding missing charger, i contacted flipkart they raise the complaint in this regard.
Now the main issue with the replaced handset received is overheating alot, the overheating issue is not in previous handset, it was running smooth but the replaced handset is overheating while not in use, in minimal use its heating too too much i am really afraid o[censored]sing it, if something misshapen than flipkart will be totally responsible for it, so kindly replace this handset again or refund my money. As a genuine and trustworthy website its your responsibility to satisfy customer and provide safety.
Hope you understand and cooperate.

I had ordered gift card. a month back but not received any details or email and the amount has been debited has contacted customer care number of times they just they wil resolve and close the ticket without any solution. There is no proper channel in Flipkart for greiveance rederessal and moreover I lost money and also no gift card....

I have ordered Realme Laptop in Flipkart portal. The same was dispatched vide tracking numberFMPP[protected] through EKART Logistics.
The consignment has reached Medchal on 17/09/2021. Even after four days it is not yet delivered to me. I have made several telephone calls to helpline of Flipkart, but their response is pathetic.
They promised delivery date of 18/09/2021 initially. Again the date has been revised to 21/09/2021.
For delivering the consignment to my location which is about 15 km distance they have already taken four days time, and yet to deliver.
I appeal to customers not to choose Flipkart for any product.
Regards
Dr Rama Dasu Pittala

I have order bose earbuds on 6th September 2021 & I received this product on 8th. I returned this product on the same day. Flipkart people has taken 12 long days to reject my return request. I have bought another earbuds from local store. Now they are saying seller is not accepting your return. I really don't want this product. 18000 rupees is not an small amount to leave. I am providing my order details below:

Order ID - OD[protected]
Request ID -[protected]

Plz take this product back. I will buy some other product from flipkart. I really don't need this product now.

I purchased a set of 5 books from Flipkart 2 weeks ago. These were to come in shipments of 1, 1 and 3 books.

In the shipment of 3 books, I received only 2 books and have been requesting for a refund. The missing book is called the "CEO Test" and my incident id is IN[protected]

Now to refund this amount, which was a fault of their seller- Flipkart wants my voter id/ DL/ Aadhar. I believe this is in contravention o[censored]ser data privacy and local laws due to the following:

1. My digital ID with FK is my mobile number and email id. Why would they need my personal documentation to help verify my identity.
2. If this was so important, it should have been requested at the account opening with FK or as part of KYC or during order placement. The need for this document is also not mentioned in their T and C's during order placement.

FK is in gross violation o[censored]ser privacy and is taking no explicit ownership of data safety. This is also in contravention of the laws of the land.

Seeking immediate resolution and a rollback of this non compliant policy

Hello sir on[protected] my Flipkart account get blocked and I immediately contact with costumer service of Flipkart then she give me date for waiting till[protected] and on[protected] I contact with costumer service for knowing about my last complaint then he again raised a complaint and told me wait till[protected] and and I next day[protected] again contact with costumer service for knowing about my Recently complaint then he again raise new complaint and told me wait till[protected] what the hell is this there team give me date by date I am totally disappointed (account - [protected]@gmail.com)

I ordered poco m2 pro with order id OD[protected] . flipkart delivered it and after delivering the order status of my order showed as cancelled and i received refund for the order amount next day the courier partner visited to me and they said ur order has been cancelled plz return the phone or give the amount in cash so I gave him cash for the whole amount and after 2 days i realised that there is problem in phone i called flipkart customer care to arrange a exchange as order status is cancelled and it was under 7 day exchange policy and i was not able to do it from my app and the customer care were saying the order is returned but the order was delivered then i sent the proof of device its bill and outer package cover pic they said the whole amount is refunded now we cant exchange your phone but i paid the whole amount to flipkart delivery executive they first said order status will be updated as delivered then it will be returned but the order status never got updated and i demanded for the invoice of the order so that i can repair it but they never provided it and always said order status will be updated first plz wait plz wait i have kept the phone still with its outer package plz flipkart i[censored] cant exchange then refund my money that i paid in cash.

Hi, I don't know the reason why my account was blocked and I wasn't able to login into my account.
The refund and replacement was not completed after multiple attempts.
We have raised a phone call for the replacement for my Mi 10T mobile, which explained multiple time, the issue was not resolved.
The damaged phone was also not picked up for replacement and my account was blocked, so I wasn't able to login in again.

I need two things to be resolved.

1. The replacement device should be given or will go with Consumer court for not resolving the issue.
2. The Flipkart pay balance of Rs. 10000 was in my account, which I didn't use it. Immediately process a refund of the balance amount in my bank account.

Regards,
S.Sampath Kumar.
P: [protected]/[protected]

The difference amount which is not mentioned in your email want to know the exact amount...

17 sep 2021 time 10:24. email from Flipkart

Hi, JONY

We are writing to you about your order ID.OD[protected]

We are sorry to let you know that the order has been cancelled due to unexpected constraints experienced by the seller.

We understand that you were keen on getting this order. If you like, you can place a fresh order for this item within the next 7 days. If the price for the item increases, we will track your order and a Gift Card worth the difference amount will be added to your Flipkart account within 7 days of the product being delivered.

We would like to thank you for your understanding.

Stay home. Stay safe.

Thanks,

Aashi chouksey

Flipkart Customer Support

Reply from my side to Flipkart

On Fri, 17 Sep, 2021, 2:55 pm Jony Dhuriya, wrote:

As it was cancelled and I received an email from your side in which it was mentioned that I would receive the difference amount if I place a new order...can you please mention it that I will receive approximate 43000 rs in Flipkart wallet ... because I ordered at 1900 rs and now it's price is approximately 45000 rs. So the difference rs 43000 would be credited in my Flipkart wallet ...plz confirm it

On Fri, 17 Sep, 2021, 10:24 am Customer Support, wrote:

Reply from my side to Flipkart on 19 September 2021

As I haven't received any update from your side regarding this issue so I have placed an order taking your consent is approved because 48 hours is more than enough time to respond on any serious issue...so when the product is delivered then issue my difference amount which is exactly[protected] === 43614 rs in my Flipkart wallet...if there is any difference o[censored]nderstanding between you and me then respond before the delivery of the hp laptop... because I want it at rs 1900 plus remaining in my Flipkart wallet ...so if there is something which is different then respond immediately...

Please confirm how much the difference amount I will receive... If you pay less than approximately 43600 rs then create return of the laptop after delivery .. because now it is showing only replaceable not returnable...once again please mention the difference amount which I will receive from you in the mail ... reply as soon as possible.. . urgent...
Now they are saying that they wont be able to give the difference amount

Hello, my name is chandrika mohapatra. I am currently working as an customer care executive in flipkart. I have no complains with fk but before i was a plus member in flipkart and i use to love the products in flipkart. but before 2 to 3 months one of my friend ask my flipkart account details because he want to purchase something from my account as i was a plus member, and after some days i ordered something but there was issue with the product so i raised a return and my account got blocked. i was shocked that what happened, i was having no idea because maximum 2 to 4 returns i must have done within 3 years and i got a mail that due to unusual return account got blocked. but when i entered to flipkart voice process i got to know that the friend that i gave my account his account was blocked long ago, but i was not aware of that,

actually i am also handlig customers in flipkat i know account get blocked due to valid reasons, and i never blame flipkart for that because many of the customer misuse the privilage of the policies in flipkart after getting genuine product.

so it is a humble request that kindly check whether the customer is genuine loyal or not, because in my case i was genuine and loyal, and if the team is blocking the blocking the account they must check that how many years i was using and whether there were unusual return in that account becaus it was few days my friend has logged in in his phone ad before that i never knew that such blocking things happen.

and now bbd is coming i am unable to use my account, but i was a genuine customer you can check every thing you want in my account,
registered number is [protected].

its a request to the team that please go through the account not the imei number of the phones and also if you are going through the imei number then must check after how many years it has been open in new phone and because i also met the friend in the company couple of months ago.

so thank you. i hope you will consider and soon i will be provided with the resolution. finger crossed because i also know that once account get blocked it cannot get unblocked.
thank you

Good Evening I have ordered an MSI GF65 laptop but I have got a message stating that has been delayed due to logistical constraints. can you please advise on this because if not then this would ruin my birthday?

I need you to confirm this please if its going to be canceled at last moment

My name is sweety iam item booked tedybear that item delivery time tody but still now not recived display track order status already delivered

Pl cancel order and return my money and super coin and also super coin used by me for discount on that product because you are unable to delivered product, just issue created and resolve automatically but no solution last 1 months se yahi chal raha hai

Hi,

I happened to purchase a Realme TV (43inches) from Flipkart on 27th May 2021.

Order ID: OD[protected]
Policy No.-CPFK[protected]

Within 3 months of purchase, the display panel of the TV turned faulty. I am only able to listen to the audio while the video isn't working.

I called up the Flipkart Complete Protection Plan number on 13th Sept 2021. It took me the entire day to register a complaint owing to some technical issue faced by the agents. Neverthless, I was informed that a technician would be visiting my home in 2 working days. It has been a week and there seems to be no solution to this issue. Even after writing to the grievance department, all I get is some unwanted apologies and lame excuses.

Now that the said TAT of 7 days has breached, I would want a resolution to this. I am expecting an exact date by when the technician will be visiting home and no deviation from the said date. Ideally, the technicion must visit tomorrow.

Thanks

Ajesh

Hi,
I am a Flipkart customer (Plus member), my order was flipkart glossary on 16th August 2021, order [protected]@ OD[protected], Amount paid Rs 1215/- and all items was delivered on 17th August 2021. In this order the product Garlic and Ginger found totally rotten for both products, regarding request to return for both products. My complaint (request return) was going on from 18/08/2021 to 21/08/2021 with follow up every day for update of my issue of same product.

On 21/08/2021 when I try to take update about the complaint, I can’t open my account and found this info “ your Flipkart account has been blocked. Please contact our customer support to fix this”. Then I immediately contact to the customer care of flipkart to re-open/ unblock my Flipkart account and send email also. As I got reply email from Flipkart “your request has been cancelled as our systems have detected an unusually high number of returns in your purchase history”. Here I confirm never high return from my account unnecessarily. For flipkart glossary, When Product return, with valid reason and attached a clear image of the issue products also.

Always follow up From 18/08/2021 to 15/09/2021 for unblock my flipkart account and do the refund process for the last Glossary issue products total amount was Rs 146/-. Till now waiting for the same no one connect/ to take the responsible to resolve the same issue.
In my account have super coin more than 1450, Glossary monthly pass up to November month and recently purchase a mobile phone Rs 10249/- on 17 may 2021 mobile phone warranty period for 6 month means up to November. So how flipkart block my account without any valid reason and without any prior information . I am very disappointed with this type of service from flipkart .

Here my request to Flipkart once go through the return details for unblock my account. So that you can find out without any valid reason, I never return any one items also. You can check each return product from my account, you can find out valid reason for each product.

Kindly verify regarding unblock/ reopen my account please.

My entire credit score is falling down because of this loan, Flipkart and IDFC Bank you did not update my paid amount in my account due to which my score got spoiled day by day.
I urge you to update this soon and fix my credit score as soon as possible.

IDFC FIRST BANK LIMITED PERSONAL LOAN[protected]

Warm Regards,
Sahil Shukla
[protected]

I have placed an order for Mi Smart TV worth RS.29999 on 18/SEP/2021 and I have made the transaction through AXIS NET BANKING but after making transaction money got debited and transaction is success but the order is not placed in FLIPKART.

I would request you to refund back my money or place the order for the same .Please respond as early as possible.

From last 4-5 months, many of my orders are cancelled due to pincode mismatch error by flipkart. I have been receiving my all orders on the same address for last 4-5 years but now many of my orders are cancelled by ekart. I have called the customer care for many times but only they have suggestions that I should have to change my address coz the seller can't deliver my orders at my pincode. But today, I confirmed that my orders are arriving at the same hub of Jalandhar city where all the others do arrived in last years but I think the ekart partners don't want to deliver it to my location which is around 8 Km from the hub. Actual problem is not from the seller's end, it is created by the courier service. Its very bad experience from the flipkart for few months as they first show error that 'pincode mismatch', then 'delay' the order for 5-6 days then finally I receive a message about my order 'cancellation'. Now, I feel that Flipkart is provinding a 3rd class service.
Paramjit Singh
[protected]
[protected]@gmail.com

I have ordered MiTV 5X (43") on 7th September, 2021 and got a estimated delivery date of 23rd sept and installation on 25th sept.
I got an early delivery on 15th September but the installation is not done yet.
I called customer care, they said installation will be done on 25th itself as the ticket is raised and can't be reschedule.
If the delivery is done early, the installation should also been have done early.

BoAt Airdopes 381 with ASAP charge Bluet proper not working