We have been delivered another person's TV from ekart logistics And we did not even know about this, now when we know, we talked to the flipkart service, they are not giving us any sure solution... nor are accepting the replacement request while hiding the mistake of the ekart delivery person. & bothering us, increasing our stress. My father's income is very less, I bought two TVs worth Rs 22000 from flipkart i.e. Rs 44000 total, Those two TVs were delivered but we got one TV wrong. Delivery person gave us the TV purchased by another customer. We talked to flipkart about this thing, so they can't help us right now, they are saying this. Why the customer should be punished due to the mistake of delivery BOy. And those two TVs have not even happened for a year and have started to deteriorate, so after the warranty period is over, if they get damaged, then how many times will we spend money and repair it?I want my TV, it is not that good, which has not happened even for a year and gets malfunction. we have been cheated on.
No one is helping us properly.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2021
Flipkart Customer Care's response We will revert on it.
Jul 05, 2021
Updated by Gùddîê Ñürsãt Flipkart punishing us for the mistake of Ekart. they are blaming us, Delivered someone else's TV to us and gave my TV to someone else. We are asking them for a month, they will not help us, they are saying that. And Flipkart concern team are refusing to give me TV of registered serial number on my number... They are playing with our emotion. Give me my money back or TV of the correct serial number should be given, we bought tv from FLIPKART.COM but i got tv of different serial number, Flipkart & ekart did fraud of rupees 22000/- with me. give me my tv or get my money back. Why are you punishing the customer for the mistake of yours(flipkart & ekart), my mental stress has increased because of you flipkart, if some health issues happened with me then it will be your responsibility flipkart. And also i request you guys(consumer help support team) to contact flipkart and ask them to solve my problem soon.