Flipkart Complaints & Reviews

Hii My name is Deepanjali..I am a regular user of flipkart and do shopping every month using flipkart pay later..and pay it before due date, always on time as can be shown in my track records also..
So for June pay later amount which needs to be paid in July, I opened the app as to make the payment and saw a late extra fee of 300 Rs.I called the customer care and told them about the issue and informed them that there was some issue in my mobile and I paying it today but please remove my late fee amount Rs300..but they told me that you need to IDFC bank for the removal of late fee of 300 Rs. I also asked the executive to make me talk to the senior but they cut the phone...3 times same thing happened..

Firstly, why should I pay extra fee of 300 when I m clearing dues..

Secondly, why I should talk to IDFC when I have shopped from Flipkart and not IDFC..

Thirdly such poor management and executive who don't know to talk and instead of transferring call to senior just cuts the phone...

Is this how you deal with customers??

Kindly remove 300 Rs from my flipkart pay later so that I can make the payment..

Flipkart is just wasting customer time. I have raised issue more than 6 times contacted 16+ customer executives but no use. Gift card deactivated because technical glitch from flipkart end but they not resolved yet.

Last week I ordered one product which was supposed to be deliver today but it has been canceled by Flipkart and now the product is out of stock and the same product with different product no is available with higher Price.

This happened second time with me with the same product.

I have orders on 8 july their delivery time was 10/07) 2021. Products arrived kanpur at 6:30 am 10/07/2021 but not deliver today upto 7:pm .

File a complaint against him and fine Required

I have ordered for 3 airbuds when its delivered am shocked because only one 1 airbuds in delivered box other 2 were missing in a package so am raised complaint at cs at flipkart so 2 -3 times its rejected so am again raised my issue in social media so i got reply from Team social media customer executives are Meenakshi banik & shreya gupta after that i got only 1 refund so again am shocked so again raised my issue bcz still 1 product refund is pending right so asking for refund is my right as a consumer after that flipkart delayed delayed for resolution on july 1st i got an email that (system detected your account because high returns in a order history.) whats this the product was missing so am raised complaint wt high returns ? Who will refund my amount 1299, so i kindly requesting you please refund my amount of one product which is still pending and also unblock my accountÂ

In email have attached pic of delivered box of flipkart which 3 products but i got only one product brand noise airbuds price for 1 product 1299/-

I cant login and showing that my account has been blocked .. I just ordered some phones for my relatives when there is an offer and after the problem occurs..my supercoins were lost when account blocked ? waiting for a positive reply regarding this issue.

Uanable to reset my flipkart account password as i forgot my last password.
Tried forgot password process with different platform but got the same error - "unable to process request. Please retry."
And also tried with laptop, desktop version flipkart site and in app also but the issue still persistant, also tried with different browser but still showing error.
Help

Customer care is also not responding to this problem .they just end up putting on hold

I ordered a mobile on flipkart on 13th may i received my order on 16th when i opened the package the mobile was missing so i raised return request but flipkart blocked my account saying unsual number of returns. my money is now wasted Flipkart is running a scam and iam not going to keep quiet i will raise my complaint in the consumer court

Hi Team,
I ordered oppo smartwatch and inside the box I received noise brand watch inside the oppo watch.
My order id is OD[protected]
When I complained them they said that since I have unusual return from my account and they blocked my account and rejected my return request.
Kindly look into it

I ordered Under armour Project rock 2 Women sports shoes from flipkart.I received a diffrent fake product from what ive ordered.I have paid the money through cash on delivery.Now the pickup delivery agent is cancelling my pickup again and again.He is refusing to pickup my order as he is saying that the ekart company is denying to do so.I had been calling them everyday and they just give me certain date and product pickup date and again the same thing happen.I am facing this problem and flipkart in any away not helping me in this.

Dear Sir/Madam,

I am a loyal and regular customer of Flipkart and using Flipkart plus account vide registered email: [protected]@gmail.com and Mobile: [protected].
I have almost 309+ coin in my account and an open order, I have done a lot of shopping from Flipkart.
I cannot check my order status and also can not order anything and and also I can not download my order invoice.
I would like to your kind attention that I can't use my plus account coin balance as well as access my Flipkart plus account. I would like to request you please unblock my Flipkart plus account as an urgent basis.

Otherwise, I don't have any option other than going to the consumer court/ help by legal advisor..

I ordered a Mobile phone (Resmi Note 10 Pro Max ) but when I received my Product I received an empty package (product is missing from the package) then I made a complain and one of your concerned team executive place a REFUND REQUEST but the return request is not accepted even after 72 hours as prescribed on the confirmation.
Please provide my REFUND as soon as possible.
Order I'd : OD[protected]
email : [protected]@gmail.com

I am not happy with your customer support as I am following up again and again for my refund but you guys are cheating me.

I have booked the flight ticket from Delhi to Kolkata on 2nd April 2020 PNR- U4LYNR, but this flight was cancelled by Airlines due to Covid and I have paid the fare Rd- 5823 (Ticket attached).

After so many follow up for refunds, Flipkart Travel has confirmed that the Airlines has provided the Credit Shell for Rs- 5678 and deduct some charges ( Refer Credit Shell Query attached for details).

I have used the Credit shell amount partially because the fare was increased and 2 passengers cannot travel with the Credit Shell balance. Flipkart travel booked the ticket from Credit Shell balance PNR- CD3TUT/SG and Ticket fare used from Credit Shell Rs- 3954. (Ticket Attached).

If you adjust the amount 3954 with Credit Shell balance 5678 there is the balance left out is 1724.

I have followed up with Spicejet for the remaining balance and they have confirmed that the refund for 1724 has been initiated. (email screenshot attached).

So, for 1724 I have been following up from 17th April but instead of Rs -1724, Flipkart travel issued the refund for 233. The customer support team is confirming that cancellation charges and other charges are levied on 1724 and the balance comes out 233.

Please answer- In which terms and conditions you have mentioned that the customer has to bear the charges when airlines canceled the flight. As per DGCA guidelines, by 31st March airlines have to initiate the refund whether it is partially used or unused to the customer.
Airlines does that, but Agent Flipkart Travel has unnecessarily deducted the charges from the original refund of 1724 and provides credit for 233.

I am not going to stop here as I am so mentally upset with your customer support and will take action against this fraudulent action.

Thanks,

Amit Srivastava
contact - [protected], email @ [protected]@yahoo.co.in

I have bought a BLUE STAR ARISTO RO+UV Water Purifier worth Rs 8799 ( through Flipkart on 27th June which got delivered and installed on 28th June 2021.
The machine stopped working the very next day, I made a complaint to Blue star customer service. The technician from the Blue star team visited and corrected the problem after which it started working but again the next day the same problem raised for which I again called Blue-star as well as Flipkart. after 3-4 days blue star technician again came solved the same problem and told that there is some issue with the machine and if the same problem happens again, we need to get the machine replaced. Again the same problem happened the same day after few hours.

I had raised the replacement request on Flipkart, they arranged for the technician visit on 30th June 2021 for a replacement to be done. No technician visit was done and a FALSE claim was made the technician visited, issue resolved, customer happy and replacement cancelled.

I again complained about this thing and re-requested for the replacement. This time I got a new date for a tech visit on 9th July 2021 and again no one visited. I complained to Flipkart multiple times regarding this and instead of solving the problem again they just gave me a new date of 14th July 2021.

We are facing lots of problems because of the unavailability of drinking water since this machine is not working. And they are just giving dates instead of solving the issue. The machine stopped working within 2 days of installation and supposed to be replaced.

I made a purchase of Realme C25 mobile on June 16 and received the product on June 20. I noticed that there was a problem with a handset where I was hearing double sound during voice calls. It was so noisy that I could not place the handset near my ear during a voice call. So I requested for a replacement and received the replaced product. But still I was facing the same issue so I was not satisfied with the product at all. I made a refund request where technician visit was made. Since the technician made a remark as OK, my refund request was cancelled. But still the same issue was persistent. Aftermath multiple refund requests and multiple customer calls were made, each and every time the customer executive will speak as if the refund process will be completed instantly. The same technician visiting again and again. The technician (whi visited for nearly 7 times) he himself said that there are no technical faults but fault with the model itself. So altogether I am not satisfied with the model at all. As a customer, I have the rights to return the product if I am not satisfied. And I even suggested two options to flipkart saying that I am ready to get another realme phone of a different model or get me the refund.

And I would like to say I am shopping with flipkart for several years and my shopping experience was hassle free.

Lastly I request you folks to look into this matter and either do a “ REFUND OF REPLACE WITH DIFFERENT MODEL” or I would like to take an action legally.

We have joined Flipkart affiliate program in 2017. Since Joining we have not yet received a single amount into our bank account.
We have a 19k+ commission amount in our affiliate account for which we are following up with Flipkart via email and social media platforms like Twitter but we are not getting any response to this complaint/issue.

As per the policy we have emailed a bill copy with a digital signature certificate and all. The approved amount in our affiliate account is Rs 19, 213/- which is supposed to be transferred to our registered bank account.

We have mailed several times but nobody had replied and we have also submitted issue in affiliated programs contact us page, but they have not replied to us. We complain on Twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

Also commission generated since last 5-6 month is not reflecting into our account.

They are not providing any support and not even there is number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard-earned money.

Attaching all the available Screenshots.

Strict action to be taken against this.

Regards,
Mayank P Soni
Oyprice.com
CEO-Lobsbelo Private Limited

I have received tv on 27th June, 2021. I got Defective product where sound is not workings and display is also Defective and I have requested for Return and Request was created on 1st july and they said technician would visit before 7th july and I havent received any technician and Flipkart reschedule technician visit on 10th July and Still I haven't received any technician who approve the product and give me replacement.

I have called flipkart more than 8 times and every time they are saying technician will come and I am waiting from 10 days to get return or exhange of my product, which worth 38k rs

That's totally ridiculous delivery service. Waiting till 3 days for my order. And the delivery boys himself has cancelled and rescheduled my order.

I purchased hp laptop and having some technical problem in that and put the return request. hp team also checked and confirm the defect sealed the product in box. but not pickup the product since 20 days and no responce from flipkart customer executives.

order id: OD[protected]

My flipkart account shows inactive.