Hello Flipkart Management Team,
I wish to bring to your kind notice that the services provided by Flipkart are very pathetic and regret to inform you that I am highly dissatisfied by the unaccountable behaviour and rubbish responses being received from your customer care personnel. I'm writing to you because of some rather unreasonable set of events perpetrated by the Flipkart staff. It is really very saddening to know that an organization of your reputation promises customer satisfaction and fails to meet the basic standards to deal with a customer.
Although I was very excited while buying the product & assuming that the Flipkart group always put their Customer First, but my experience has turned out very poorly like asusual. So now I have "NO" option left other than writing to you to express my dissatisfaction with your services in the hopes you can help remedy the situation on priority.
In order to bring this to your kind attention, let me brief you that I placed an order (OD[protected] for a Bosch Juicer Mixer Grinder on 16th June which was found defective & FAULTY PRODUCT & hence requested for replacement immediately. Since this, being a critical one, bought for a gifting purpose on some occasion that I in fact told CC personnel, I had again asked CC people to expedite the delivery & replacement which was assured to be delivered by 26th Jun '21, was received on 28th Jun’21. You would be surprised to note that the replacement product delivered to me was again a USED PRODUCT. Quite disappointed with the kind of promises & experience given to me.
After a couple of days dealing with a number of people in your staff with NO resolutions, I am raising the requests to bring it to your attention & at the same time, hoping for the resolution. Here is the incident ID as well &
Compensation: Since this has caused a great deal of stress and mental harassment to me, I would need a full amount of compensation immediately against this inconvenience & big fraud that you did to me as a customer. This must be ideally penalized to the seller as well as you. Irrespective of your recovery mechanism, I really want this to be settled with a monetary compensation with a written apology from the management.
Rental space: Because you know that I have been keeping this product for the last 7-8 days that requires space & extra care to the product, I would humbly request you to provide the appropriate amount of rental charges applicable to this.
Irresponsible Behaviour by you CC staff : In addition to this, another let down experience was when I had been following up with your CC people for last 2-3 days and this day, the man on the other side named himself “Rohit” understood my issue and asked me to put on hold. While I was on hold for more than 40 minutes listening to the Apollo jingle and even after calling his name out several time, Nobody replied, as he was busy enjoying with his personal stuff. Don’t you think he must have some courtesy to respond back saying it is taking time. What a pathetic customer care professional.The kind of behaviour he showed to me has truly let me down. I doubt that he is typical of your employees; however, I think that someone should talk to him soon before your business suffers. All o[censored]s need to learn something new occasionally. I guess it is his turn. Rest is up to you !!
So now when your people continue to turn the deaf ear to my requests despite my several complaints & follow-ups, we’re now clueless how my issue has to be addressed by them. It has now become very frustrating to follow up every day & see that no concrete action is being taken by your staff, You guys are turning it round and round and believe me now it’s been enough of it. Also, At the same time, It is hugely disappointing to see the kind of responses with NO accountability in place & so is the customer support of a world-renowned brand in such shoddy hands. Look, I don't want anyone to lose anyone’s job. I wouldn't wish joblessness on anyone else. Not with the state of our economy, for sure. But I also don't normally have to email CEOs asking for help because their staff aren't "with it".
I understand that all of the industries are being hit hard due to the pandemic that is sweeping the entire globe and that these requests must be addressed immediately, at least in an attempt to build the confidence & trust across the consumers. With this sort of experience, Not sure if I made the right decision dealing with you, in fact i should have booked this from somewhere (irrespective of the COVID scenario) and would not have faced such an inconvenience.
While we are at standstill waiting for someone to look into it diligently for quite some time, Appreciate if you could rope in a relevant senior most team to help expedite and take appropriate action on these issues & compensation part, in order to restore my faith in your services.
P.S. In conclusion, I wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle on my part that need to be compensated appropriately.
Just to note, Mr. Sanjeev Tripathi, My uncle had placed an order on behalf of me.
Regards,
Abhishek
Aug 10, 2021
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
Flipkart Customer Care's response We will revert on it.
