Flipkart Complaints & Reviews

Order ID - OD[protected]

I have ordered a product and I'm having issues with it... so I asked for a replacement

Now for the replacement of product, they want me to share picture of my Adhaar card for so called verification.

I do not understand what kind of verification they are referring to?

If I had ordered the product, it is me who is returning it. For What, the verification is needed.

Also, if it is needed, I can show it to the delivery personnel. Why I need to share my whole ID proof with Flipkart with my full consent ? Is it right to capture personal details of customers?

How can I share my my id proof with you? And that's also with my full consent that you can use it freely anywhere... with any third party

You are just a e-commerce site how can you ask for id proofs... there is no rule like this

It's also against my privacy
Sorry but I cannot share my id proof

Please kindly replace my duopods, I'm an old Costumer of Flipkart

Asking for personal id proofs... just for replacing item.. It is not good from any side... I can't give my id... it's against my privacy

Kindly, please replace/refund my item

Ordered of havells hair dryer my order Id is OD[protected] Today I got received this order which is also late by 1 day bt that is ok but when I unboxed it, in the box of havells which is also not sealed I received nova which is also used and broken.It is the first time ever I faced this issue before this order I shopped multiple times with Flipkart even previously I also purchased mobile phone and some other things.Seriously this time I am very disappointed with its service. I have contacted the customer care executive and she said it can be replaced by 4 aug I just want to be replace it as soon as possible and I request you to improve your services otherwise you can lost your valuable customer.

My old number is lost and i have a new number i want to update my number and dont have access to my old number for otp . i cant use my super coins due to it

I ordered the product on 26th July and made the payment through "Pay later" mode provided by my bank (ICICI). I cancelled the order since flipkart has 0% policy to make sure your product gets delivered on time. I have worked for flipkart for a month and this is a true story. Only dates are provided and nothing else. Total amount which needs to be refunded is 5399/- . No action has been taken yet.

Sir mera account deactivated ho gya he please activate my account

Ordered Mac Mini from Flipkart on 17th July 2021 and it was delivered as scratched and dented. The physical damages were immediately highlighted to Flipkart and even the replacement also was of similar pathetic condition.

Flipkart approved the return and asked me to wait for pickup on 25th July 2021. But the pickup guy never came and everyday did false update of missing contents.

I had repeatedly mentioned that nobody is coming for pickup but Flipkart didnt care and cancelled my return request thrice. It is more than 15 days my amount is illegally withheld by Flipkart while their merchant is happy selling me a damaged and refurbished Mac.

Everyday their pathetic customer service claims to escalate the concern and some team would look into that. But till date not a single resolution has been provided yet.

Hii My name is Deepanjali..
Email id- deepanjali.[protected]@gmail.com
I am a regular user of flipkart and do shopping every month using flipkart pay later..and pay it before due date, always on time as can be shown in my track records also..
So for June pay later amount which needs to be paid in July, I opened the app as to make the payment and saw a late extra fee of 300 Rs.I called the customer care and told them about the issue and informed them that there was some issue in my mobile and I paying it today but please remove my late fee amount Rs300..but they told me that you need to IDFC bank for the removal of late fee of 300 Rs. I also asked the executive to make me talk to the senior but they cut the phone...3 times same thing happened..

Firstly, why should I pay extra fee of 300 when I m clearing dues..

Secondly, why I should talk to IDFC when I have shopped from Flipkart and not IDFC..

Thirdly such poor management and executive who don't know to talk and instead of transferring call to senior just cuts the phone everytime..

Is this how you deal with customers??

Still I have made the payment but wanted help to Kindly refund the extra paid fees of rs 300/-

Order delivered without installation they updated fake installation made me suffer for more than ten day complaining about the issue

Team,

Very dis-appointed with the flipkart service
I bought a TV which is 60k worth its been 20+ days [Still in BOX]
so far 4 people came - 1 to deliver, 3 to check in this pandemic situation as the TV is not turning ON as expected

I raised a complaint with in 3 to 4 days after i received TV based on the technician visit as he confirmed that its a faulty one

I was keep on calling customer care everyday & the update is like will get a replacement
But all of sudden today i see it was canceled

TV still in BOX

I am feeling very disappointed with the service & customer care team started disconnecting the call

I need some one who can help me on fixing the issue

Thank you
Prakash
91-[protected]

I have resolved all my dues in my flipkart paylater account . but still flipkart wrongly reported my outstanding dues to rs 1680. Due to which my credit rating came down from 810 to 770..i have called flipkart customer care but they put my call on hold and disconnected the call. Such poor responce from flipkart is no expecred

Hi,

I ordered a oppo reno 6 5G phone during the 27th July 2021 (Order id OD[protected]. The expected delivery was on 31st July 2021.

The delivery status in the website has not changed since 31st July, its still showing "dispatched to motherhub_csk".

The whole day i am waiting for the phone. There is no proper updates from flipkart after made many follow up

On 30 July 2021 I wanted to place an order worth Rs.947. I paid the money through Google pay but order didn't get placed. It's been 24 hours neither my order placed nor I got refund. Below image is the screenshot of payment details. When i called customer care they asked to me check with the bank . When I called bank customer care they are telling me your transaction completed we can't do anything. It's tooooo bad to face this type of issues from the company which is having so much trust &faith among people. Please don't loose it. Do the best at the earliest
Order ID - OD[protected]

I booked Poco X3 Pro with exchange of my old phone Samsung M10 which is 2 years old. While booking the value of old phone is said to be 3700 Rs. My old phone has discolouration but every other aspect of the phone works perfectly. No cracks, no breaks, no scratches. Good as new except for discolouration. The delivery guy checked my phone and said I had to pay 3600 Rs. for just the discolouration. If this was the case I would have checked while booking the phone. Such options are not available while booking. Now I have canceled the phone and I have to incur delivery charges now. The discolouration can be fixed by Flipkart for a very low price still don’t know why they are charging so much. Really disappointed with flipkart service.

Dear sir..

I have order a new Redmi note 10 pro, on 05 th July 2021. But I have received a dummy infinix mobile toy. On 09th July 2021. The same is I have done return request but Delivery boy asking paturn lock. I was call to customer service they taking lite my issue and 3 times I have done return request same 3 times delivery boy asking patern lock, I have received a toy, how can put patern lock to that toy. Kindly consider this complaint and take nesseasry action.

Regards
Govardhan Reddy
[protected]

Horrendous service. My brother ordered a microwave oven ref. FMPC[protected]. It has arrived early. As our need was urgent we offered to pick it up. But the customer service operator at Flipkart was totally uncooperative and refused to give contact details of the hub. This is cussed churlishness

I have ordered Boat earbuds from Flipkart. My order is received on time but when I opened the box the earbuds are missing from the case of the earbuds. Now I am requesting a call from Flipkart, they are messaging me the phone is unreachable. A few moments later I received a call from Flipkart, I shared my problem but he is muted my call few minutes after and no sound from his sides. I have ordered it for 999rs and now the conclusion I lost my money.

I have order a product on flipkart and it was suppose to be delivered on 29 july. I got message in morning that product is out for delivery and i was at home for whole day waiting for my product and in between i called to delivery person also but everytime he told me sir i m coming in half an hour and after 6 o clock he stoped picking my calls and later i got msg that we are not aboe to deliver today we will deliver it tomorow means 30 of july even on 30 july i waited for whole day but i didnt get any update and i called cusomter care and they are like u want the product then wait or do whater u like but we can tell u when it will he delivered . See its your fault flipkart that u could not deliver product on time and i wasted my 2 days bcoz o[censored] and still waiting for product for which i already paid . Plz take action on that and deliver my prodcuf with compensetion and inprove yiur service . Actuoy there shoukd be a law that i[censored] promised and still cant deliver the prodcuct then u have to pay fine then only company like flioakrt will work properly bcox now they think whats goiing to happen even if cuctosmer write to consumer forum so plz take action on this and i m going to file a complaint against flipkart
Vinod

I want to return my package but it asks for adhar card details which i am not sure on giving. Pls help

21st July i recieved a Treadmill from flipkart own brand Adrenex. When opened for assemply the product is not complete it was a 4 in treadmill and parts of stepper (1 of the 4 Exercises) was missing and the handle of treadmill is also missing. I have been terying to contact with resolve my issue and it's been 10days and the product is not even picked from my home for return. I dont know what to do. The support Cell is arguing for more time i dont know a well reputed brand in india can deal customers like this. Pls make it fast in this pandemic situation holding more than 10, 000 of our money is not moraly a good business plan.

I have ordered Oppo Reno6 5g mobile on 28th of July. It was showing delivery date 31st July. But till today (31st July) order is not shipped so how I can get order on delivery date. When I called customer care they first said issue will be resolved by 4th August. Now today they given date 5th August. This is very worst service I have ever seen. Also I haven't received any message after order placed but in app it is showing placed.

Order ID : OD[protected]
Complaint No : IN[protected]

Please try to resolve it ASAP. Total Payment made advance.