I have ordered new phone Mi 10 T Pro with exchange of my old phone Lenovo K6. They mentioned on website/app that they will accept old phone even if screen is cracked or body have dents. Only exchange value gets reduced. I have attached the screen shot. As per website/app, criteria to be met is IMEI number matching, phone should be switching on and same model as mentioned while placing order. I have met all criteria.
However, delivery agent refused to accept the old phone. When to talked to customer care, they only said sorry sir, but we can not do anything.
I have waited for 2 days for new phone, also I deleted all data from phone.
And after all that they refused the delivery.
Order ID# OD[protected]
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2021
Flipkart Customer Care's response We will revert on it.
Jun 27, 2021
Updated by Vishal9767 I am waiting.