My flipkart account with the email address sabari.[protected]@gmail.com has been blocked out of nowhere. When asked about it, flipkart replied with a mail on 22nd July 2021 saying:
"Hello Sabari,
We're sorry to let you know that your recent order has been cancelled as our systems have detected that you've been making unfair use of the offers under our Token of apologies policy. This would also mean that you will no longer be able to login to your Flipkart account.
Thanks,
Naveen N
Flipkart Customer Support"
I haven't made any purchases during the time of my account getting banned (on July 19th 2021, prior to which there was no issues with the account), neither have I used any offers. When asked about the specific scenario for my account being blocked, the customer service at flipkart is giving no answer. The biggest issue is that I have purchased a "Mi 10t Pro" from flipkart and I bought the "Flipkart buyback guarantee" provided by flipkart.com along with the phone. Now that I can no longer access the account, the buyback guarantee is also no available, for which I have paid. I have been using the flipkart account for more than 7 years and this is the way they are treating their customers. Adding to the issue is the lack of a proper costumer care service. They give absolutely no information for any of your queries.
Aug 26, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2021
Flipkart Customer Care's response Hi,
Order ID: OD[protected]
We're sorry to let you know that your recent order has been cancelled post validation as our systems have detected that you've been making unfair use of the offers under our Token of apologies policy. This would also mean that you will no longer be able to login to your Flipkart account.
Your kind understanding is appreciated.