Flipkart Complaints & Reviews

I have order a Phone from Flip kart POCO C3 (Matte Black, 32 GB) (3 GB RAM). toady (04th June 2021 )

My Order No. OD[protected]

Customer care is poor they intentionally dropped the call. and Later said that Sir Billing and shipping address will be same i cant change the address.

I want the item to be delivered as per shipping address given and on the Invoice i want a Billing address which is of my company.

They said this cannot be done. This is not the issue with Amazon where this is possible. Then Why Flipkart is not able to do it.

i have a chart record of customer care of flipkart

I ordered an Orient BLDC Fan from flipkart, it arrived on 3rd June, 2021 & I paid through cash on delivery. But when I opened th package, I saw that I received the wrong product. I've ordered Brown color Fan, but they sent me White one.
When I asked them, they're asking me to send my ID proof for verification. I'm initiating the return, the person who ordered it. Isn't this sufficient to ensure that I'm the customer who bought it?

I want to chnage my mobile number with my email account, old one was lost

I am orders philips avance collection 750 W mixer grinder on 24th may promising delivery date is 26 may then 29 may then 31 may then 1 June then 2 June day by day delay my product no any resolution and flipkart customer care still not resolving this about my product

only sending msg our team is working closely

now without my permission cancelling my order..

is this your work closely ?

Hello Sir, This is to bring to your notice that, the above product(Karbonn K9 Smart mobile phone) was ordered in Flipkart recently and since the product was not performing we booked the cancellation or return of this product on the same day.But, inspite of frequent call request to the customer care, none of the customer care executives are ready to resolve the issue.Also, we were not allowed to speak to the next escalation manager.
Need your intervention to get our refund book.
My contact no. is [protected]Sidharth Baliga.
Hope my problem is resolved on a priority.

I'm trying to apply a gift card costing 5000 INR. Everytime it throws error ""this card belongs to a wallet and direct transaction are not allowed on this card." or "EGV Token call failed".
No one helps from customer support, pathetic service. looting people and running their business on miseries of other people.
Gift card code is [protected]...

I have made a purchase on Jan, 2021 of ₹1, 999 from Flipkart of Realme Buds Air Neo + Spotify Premium of 6 Months.I received the buds but didn't get the bundeled spotify premium of 6 months.
I waited till march, 2021 but still I didn't receive any code then i contacted them back and they didn't resolve my problem.
Now when i contact them back on may, 2021 they say that Spotify was to provide the code and now we can't help you.
Then i spoke to spotify they said we can't help you and please contact flipkart support.
I have mailed the copy of conversation with spotify support to flipkart and they say we can't help you and bye.
I said i will file a complain for e-commerce fraud for this they said ok you may ...
so please help me. If you need any other conversation proof i will share further.

My order ID-OD[protected]
MY MOBILE NUMBER [protected]
i Order Thomson 43 inch tv model number 43PATH0009 BUT Flipkart delivered different model number tv that is 43PATH0009BL i raised replacement request but they rejected again raised request but Flipkart support team tells no replacement only refund i said ok but they not done their duty i tried to many times to Flipkart support team but no response their side, i request to Flipkart costumer support team please solve my problem.

I was a loyal customer of flipkart. I had ordered a shorts for my kid, it dint fit so opted for returning it n all of a sudden error pops that ur account is blocked due to malpractice n high returns. I dint know how can one malpractice or high returns by a single short. It’s obvious tat if a item is missing or not fitting v return it. But how can they insult by blocking n telling malpractice? N they haven’t mentioned anywhere tat how much number is the highest for returning. Had called n requested several times to customer care to unblock but it’s not resolved it, it’s been more than six months now.

I am orders philips avance collection 750 W mixer grinder on 24th may promising delivery date is 26 may then 29 may then 31 may then 1 June then 2 June day by day delay my product no any resolution and flipkart customer care still not resolving this about my product

only sending msg our team is working closely
is this your work closely ?

I have created flipkart account five or six years back with a mobile number and that number is blocked by Airtel company and given to another person now I m using new number and from five years

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account

I Placed an order on 31st May 2021 with Order ID: OD[protected] &Tracking ID: FMPP[protected]. Today i.e on 03.06.2021 i received a message stating my order has been delivered to some Bhanu Pratap Singh who is not known to me neither he is anyway concerned to me. The delivery gave didn't even call me or verified. Please look into the matter so that i can get my product as soon as possible.

Attaching the delivery message i got and the order details.

I cant reactivate my deactivated account, i need to activate that account now, [protected] is the mobile number

I have purchased a Hp Laptop from flipkart and was delivered a faulty unit on 7th may 2021.
I have placed a replacement order but it got delayed from flipkart side (took 1 month for replacement ). I cancelled the order and contacted HP customer support.They told us they will issue a DOA letter and after that it will be replaced by flipkart and finally doa letter has been issued. Then we contacted flipkart customer service and raised...

Hi,

I purchased Motorola ZX2 40 inches in Flipkart. 1st June, 21 is the my installation date. Till now no one reach me. Everyday I'm getting new installation person number. He is not all responding. Number of times I call to them no one answering properly. I'm disappointed with service.

I'm trying all the customer care numbers of Flipkart and Jeeves. All these are playing with customers.

I would like to brief the entire scenario for the better understanding of my issue.

1. I have placed the order on Flipkart for Flipkart Perfect Homes Opus Engineered Wood Queen Box Bed (Finish Color – Melamine Wenge) on 01 May 2021 with Order ID – OD[protected]. The order was delivered on 08 May 2021 and the same day I got a call from Jeeves Technical team for installation. After my confirmation the same day installation was scheduled. During installation it was identified by the Technician that there was a manufacturing defect and the product assembling/ installation could not continue. He further initiated for a return/ replacement of the defect order.

2. The return was scheduled on 08 May 2021 approved on 11 May 2021 and the pick up was duly done on 16 May 2021. (Not to forget during lockdown period)

3. The replacement order was created after return approval with Replacement ID –[protected] dated 11 May 2021. Initially the product was supposed to be packed on 24 May 2021 & shipped on the same date with expected delivery on 26 May 2021 and Installation on 31 May 2021. Later on the delivery was rescheduled to 29 May 2021.

4. I got a call from Flipkart’s senior team on 30 May 2021. She had informed me that the order was delayed and since the customer should not experience this, Flipkart is crediting a gift card for INR 500/-. I clearly mentioned on call saying I do not want any compensation or I do not demand for it as I am waiting and also ready to wait even longer. After disconnection of call I was shocked to see in the app showing that Issue is Resolved. I immediately sent a mail clearly informing my intentions that I am ready to wait for the order and not to cancel the order. I also informed that if in case the colour of the product is not available the seller can choose any colour based on availability. After sending the mail, the issue was again changed from Resolved to Unresolved.

5. As of yesterday (02 Jun 2021), I got a call again and the Flipkart’s support person was asking to cancel the order from my end. It was denied from my side. After some time, I again got a call from another support person asking for cancellation of the order from my end. It was also informed that as a goodwill gesture I will be credited with INR 500/- from the seller. It was clearly denied from my side. After completion of call I was again shocked to see that issue status was updated as Resolved wherein there was no resolution provided on call.

6. I was very upset that the issue was marked as Resolved without any consent/ confirmation from the customer. Later on, I raised call back request through app to explain the issue to the senior team.
1st call – Connected and I requested for transfer to senior team. Call was put on hold and disconnected.
2nd call – Connected and I requested for transfer to senior team. Call was put on hold and disconnected.
3rd call – Just 1 fraction of ring and disconnected
4th call – Connected and I requested for transfer to senior team. Call got transferred and within few seconds disconnected.
5th call - Connected and I requested for transfer to senior support team. I was denied for transfer. Later on, after insisting agreed to transfer call and put on hold and disconnected again.
6th call – Connected and I requested for transfer to senior team. I was assured the call will be transferred and I remember it was this time only the call was connected to the senior team. I had to explain the entire issue again which is a very frustrating moment after experiencing all these. Further after checking the details, she told me that I would have got a call already and asking to cancel the return order and to place a new return request. I was told that this was the comments in the profile related to the order. I really do not understand how I can cancel the return request for which the return product was already picked up on 16 May 2021. I told the same to her and also, I informed that I received a mail stating the seller is unable to deliver the order and I need to cancel the order from my side. She told me that if I accept, she can cancel the return and place a new return order. I denied saying I will not accept for cancellation of the order.

I would like to bring to your kind notice that the same product (different colour) is available for delivery to my location now also (ref attachment).
In reference to that I have already conveyed my intensions multiple times to Flipkart’s support team that I am ready to accept any colour as per sellers choice/ availability. But still there was no genuine effort made by the support team to contact the seller and inform the same. Instead, I had to face the harassment of getting calls and asking to cancel the order. I am a Flipkart Plus customer from Day1. I am not satisfied with the service provided for this particular order which is a "Flipkart's own product -Flipkart Perfect Homes"

I had to finally reach out to social media team/ consumer forum to escalate the issue further for a positive resolution. Hope to get the issue resolved at the earliest.
I am ready to wait for the order and also ready to accept any colour of seller's choice/ availability in a good condition. I want the product to be delivered. I do not want refund for the product.

NOTE: Local restrictions in Karnataka for e-commerce delivery of all items was lifted on 26 May 2021.

Thanks & Regards
Deepak Kumar R

I have received this defective product. Creat a return request but I am not getting any customer support from your side. You have mentioned 7 days replacement Policy but your customer excutive is not accepting my return request. Worst experience from flipkart.

Product order ID : OD[protected]

Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’.
I had purchased the same phone from flipkart itself and it doesn’t recognise now!! I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know

I ordered a hp laptop from Flipkart on 25th may 2021. The first promised delivery date was 30th May 2021. Then they extended it further to 3rd June 2021. But I can't see my product getting delivered to me even today. The customer care executives are just giving me false hopes that it'll reach me on time. They aren't even updating the status of my product. It is the worst experience. I am their regular customer but I don't see mysel[censored]sing the site ever again.