Flipkart Complaints & Reviews

Hi,

Flipkart travels is not initiating my refund since an year despite many number of follow-ups

I ordered a wired headset on 19th May and delivery date is on 23rd product has not even reached Kerala.Please make the delivery soon.

I had ordered Sony Bravia TV on 2nd May 2021, Order ID- OD[protected] ; I waited for two weeks for delivery and then later asked to cancel the order and requested refund of money based on my phone discussion with Flipkart customer care executive on 13th or 14th May 2021 (you can refer to your records and listen the conversation) as I didn’t want to wait any further and finally bought the TV from showroom. To my surprise, I found that rather than cancelling the order, Flipkart has delivered the order on 18th May 2021 to society tower guard in my absence without even talking to me or not even taking the OTP before delivery. Later I called Flipkart customer care executive, Ms Kanchan Lata Yadav, on 20th May 2021 to reverse pickup the TV and refund my money back but she was not able to action due to system limitation and logged Incident ID: IN[protected] and assured to escalate the matter and arrange call back from her senior leader. But, it is 23rd May 2021 today and no one has given any follow-up call nor any updates against my complaint.
I kindly request to action on my complaint and refund my money back as I had already bought TV from showroom as Flipkart failed to provide delivery on time.
Regards,
Harish Jain
[protected]

I ordered this smartphone from Flipkart's android application on 11/5/2021 .
The product was delivered to me on 15/5/2021 . It worked fine for 3 days but on the 4th day i.e on 19/5/2021, the display screen suddenly turned black . The phone was still working but the display was not working at all. The smartphone turned useless .

The return policy stated that item can be replaced if the return request is generated within seven days of delivery .

I requested to return and replace the product . It has been a 3 days since i generated the request, i received a call from flipkart's customer care but they just keep saying, the issue will be resolved soon .

Today is 23/5/2021 and i still haven't received any updates.

I am one of the Flipkart plus member and I'm using Flipkart services since from past 3 years and i had ordered many products from Flipkart in the past years and some products i had ordered many times, I have around 1900 supercoins that proves that i m a genuine consumer/user of Flipkart.
But from this long together journey, now, Flipkart had blocked my account and break the chain of our journey.
First of all, In my purchase history, there are few items that i returned due to receive damage product by Delivery partner (ekart). But If high number of returns requests are detected in my account then i want to say that i apologized for this cause and i promise that it will never be repeated or happen again.
Therefore, I Kindly requested you to please unblocked my Flipkart account and reactivate my account as soon as possible

My issue is not resolved yet day by day date is going forward but resolution is not provided yet harassment is going on day by day not replying on mails what is going on don’t know but now I will wait for 28 only then will finally take legal action against Flipkart fraud application.

My registerd mob no is [protected]. i place a grocery order in this order i bought saffola gold oil but i recived fortune oil . so i placed return request
but after sometime accout is blocked. what is going on.

This is sivambiga from Salem, Tamil Nadu. I have ordered (OD[protected]the mobile Back cover on[protected]. The delivery man refused to deliver it today. The way that the delivery person respond also not satisfactory. The product should supposed to deliver it on 12 of the May. But its delayed .However I can totally understand this pandemic situation. The same flexibility I can expect from your organisation also but its not happened here. Please take the action as early as possible.

I have placed order of my laptop on 17may and as per schedule it should be delivered on 20 may but it was not done and again promise another date i.e. 22 may but still there is no any movement of order from 18 may ? Also flipkart assistant saying that it is shipped but not out for delivery also not addresses actual problem .The shipment is about 1 hr away from home address.
This is expensive and fragile item and it was shipped from 17 may if anything happens then who will responsible

I'm Mandvi soni. I purchase a sleep spa orthopedic dual comfort mattress pay 6679 rupees from flipkart. But as per description of product Given on flipkart site the mattress is not like that. I raised replacement an refund complain but after technician visit it get cancel... Technician said we can't approve it. It will approve by flipkart but flipkart say same that it will approve by technician.. This product is..
1-very hard from both side
2- used and stained
3-scraches all over the mattress
Flipkart defend their seller they providing wrong material doing fraud with customers even not listening their customer. Executive put the call on hold for long time. They provide no solution.. Doing same process again and again. I suggest that no one should purchase any replacement policy product from flipkart.

I have ordered (trustRX Anti Bacterial 70% Alcohol Based Instantly Kills 99.9% Germs Without Water Triple Action Formula Skin Nourishing For Sanitizes Hand ( 5 Ltr ) Hand Sanitizer Can (5 L) ) on 14.05.2021 which was delivered on 21.05.21 . Then i found that it is a fake product after managing some test on it. This product was flipkart assured . however when i told it to flipkart he was never ready to give the money back. instead he is telling me to replace the product. i dont want to replace this fake product . i urge to take up the matter to give my money back.

I orderd a laptop on flipkart on 14/5/2021
And i paid for it in advanced. On 14th date it was showing devlivery promise date of 18/5/2021. But flipkart doesn't deliver product to me on 18th date.
On 18th may, delivery promise date changed into 21/5/2021.
But on 21st date i dont got my prodcut till 1 pm. So i called customer care of flipkart.
And they told me that i will get my product before 7 pm.
And, ​today on 22/5/2021 i am complaining about that i don't got my product still.
This is really disappointing service of flipkart.

I have payment online but payment not taken my account

मैंने flipkart से boat strom कि एक घड़ी मंगाई थी जिसकी जगह पर मुझे एयरफोन पहुंचा दीजिए और मेरा अकाउंट ब्लॉक कर दिया और ना ही मेरी सहायता की जा रही है 1 महीने से फ्लिपकार्ट कस्टमर केयर मुझे परेशान कर रहे हैं डेट पर डेट देते जा रहे हैं बाद में बोल रहे हैं कि मैं कुछ नहीं कर सकता मेरा अकाउंट ब्लॉक कर दिया गया और मेरे पैसे वापस नहीं किए जा रहे हैं एक तो उन्होंने गलत सामान पहुंचा दिया ना ही गलत सामान को वापस कर रहे हैं plz help me

I ordered earphones from flipkart. They sent me some used earphones which were not even from the brand that i ordered. Repeatedly they are asking me to share my id proof for verification . I don’t understand why do they need the id proof when its me who ordered the earphones and they deliver the wrong product, why are they now concerned about the adress verification.

I have ordered a washing machine on may 2nd and when I was ordering they told me that it will be delivered on 7 th. So when I made the payment and complete the order they told me that now it will be delivered on 19th may.
Now they are saying it will be delivered on July 2nd. So I am requesting them to cancel the order and refund my money.
They are not canceling the order and refunding my money.
Nowadays everyone is facing so much problem and these guys are not returning my hard earned money.

I would like to disclose the case in detailed format.

1. First, I bought the monitor on 15th June 2018, and received the product after a week (which is as normal/standard delivery). But since before buying the product, as I saw on their website that the product is provided with Brand Manufacturer's warranty of 3 Years. And also it is disclosed in their website too. The brand is ASUS, and type of product brought was the Gaming Monitor of Model: Asus VP228HE.
So, according to their norms, terms and conditions the warranty was issues for 3 Years that is the expiration of warranty is after 15th of June 2021.

2. Secondly, on January, my monitor unfortunately was malfunctioned and therefore having the privilege's of claiming repair for the product with the authorized service center, I therefore deposited my monitor, to the nearest service center. Bearing the following Details:
Name OF Service Center: ASUS F1 Info Solutions & Services Pvt.ltd
Location: 205, Ashok Bhawan. Nehru Place, New Delhi-110019
So, as I went on to deposit the monitor, I got to knew that the monitor as per in their database, it was showing that it was out of warranty, and was already expired on 2020 November. Which in fact is violation of the warranty services to be provided, so I deposited the monitor, giving them, the flipkart's official invoice receipt explaining them, that according to the invoice it is in warranty period. After that, they took the monitor from me, giving me the condition for the service for the monitor on subject TO WARRANTY APPROVAL FROM THE BRAND'S SIDE i.e from ASUS's side. Also I had told them the service must only take place from the pursuance of non-chargable payments, or rather the monitor must be returned back to me, incase it is not applicable even after asking for the approval. RMA NUMBER: ING2M10259

3. So after depositing the monitor, I received an email, from the BRAND's Side and the Service center's side that the warranty has been rejected by the ASUS. Giving me to claim back the monitor from their service center.
So, I forwarded this complain to the ASUS asking them to to provide me then services and also what fault has been occurred from their side.
They told me that the product cannot be repaired, and so therefore it is advisable to seek help from the Point of Purchase that is the Flipkart.
Which is in fact a clear case of being scammed and getting humiliation on the account of getting revoked of the promised services to be provided for a product.

4. So, again I decided to take their words, and contacted flipkart, telling them about the incident and the case, so after going through the case and therefore, they decided to refund me the full amount for the product on the subject of returning the defect monitor that was deposited on the service center. I agreed to their negotiation terms, in fact to settle the deal, I had to collect back the monitor from the Service center i.e F1 Info Solutions...

5. As per having conversation and asking about the refund process, I was hereby consented to share the account details along with my mobile number to initiate the process, BUT the mobile number which was linked to my account, was already lost 5 years ago. Details of Mobile:
Mobile Number: [protected]
Telecom Operator: RELIANCE
So, I told them to change my mobile number to a new one so that it will be easy for them to contact me directly through the number and also other encumbrances can be handled within short span of time and resolved. AGAIN!!! I would like to repeat my problem isn't resolved despite giving them several emails to contact me on my official Number: [protected] or to my registered email. The conspiracy from their side, even made me look that they can't even reply to the emails and also they took away the option of contacting the CUSTOMER executive through chat process, and I was only made and left with an option to contact them from my lost mobile number.
How, can I even do that please tell me.
So, I went collectively to collect my monitor from the Service center hoping that everything will be resolved with the time elapsed.

6. But again, the conspiracy part took place. As they told me to pay Rs 250/- to collect the monitor for running the diagnostics. Well, tell me why should I pay for collecting back what is mine, after getting declined from the Brand's side that the services cannot be provided. Why should I ### pay them? Just for showcasing my monitor and guarding it like a watch dog?

So, as I already told you, the whole story. I don't think I even have a option rather that contacting you and disclosing the issue. I am enclosing all the emails that I have replied and the whole documents for your purpose..
[Update] I have contacted flipkart on May Month like about 5 of May they told me that they will resolve the issue, and also I had asked them to give me a reply for the statement, why should I pay 250/- to the monitor. They are still delaying to give a reply and update, also it has become impossible to fetch the monitor from DELHI due to extreme COVID cases.

MY OFFICIAL MOBILE NUMBER: [protected]

I have ordered an item on flipkart CHHAVI INDIA 120 TC Microfiber Double 3D Printed Bedsheet
Double, Brown, Red and make prepaid payment through net banking but I received defective piece, so I returned it, on 18 May 21 they told you will receive your refund by 21 May 21 afternoon, and today they are telling me contact your bank, payment completed by seller side, my bank sbi told me contact flipkart, I have mailed them my account statement also but still they are crediting amount in my account, please take strict action against this seller and flipkart.

I had ordered flipkart bike side bag having order ID OD[protected]

As first time they delivered faulty product, I returned and order same .

But intentionally again they deluvered faulty and used product.

Shameless for online site .

My Flipkart has been blocked.Why it happens?Please unblock this account.I have my wallet amount containing Rs.489.Please solve this issue